互依性和社會支持對研發團隊績效的影響
—以溝通為干擾變項

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：89

、訪客IP：3.129.69.13

姓名

陳盈純(Yin-Chun Chen) 查詢紙本館藏

畢業系所

人力資源管理研究所

論文名稱

互依性和社會支持對研發團隊績效的影響 —以溝通為干擾變項

相關論文

★ 組織精簡與員工態度探討 - 以A公司人力重整計劃為例。	★ 訓練成效評估及影響訓練移轉之因素探討----一項時間管理訓練之研究
★ 主管領導風格、業務員工作習慣及專業證照對組織承諾與工作績效之相關研究	★ 研發專業人員職能需求之研究-以某研究機構為例
★ 人力資本、創新資本與組織財務績效關聯性之研究	★ 企業人力資源跨部門服務HR人員之角色、工作任務及所需職能之研究
★ 新進保全人員訓練成效之評估	★ 人力資源專業人員職能之研究－一項追蹤性的研究
★ 影響企業實施接班人計劃的成功因素	★ 主管管理能力、工作動機與工作績效之關聯性探討─以A公司為例
★ 影響安全氣候因子之探討-以汽車製造業為例	★ 台電公司不同世代員工工作價值觀差異及對激勵措施偏好之研究
★ 不同的激勵措施對員工工作滿足及工作投入之影響性分析	★ 工作價值觀、工作滿足對組織承諾之影響(以A通訊公司研發人員為例)
★ 薪資公平知覺與組織承諾關係之探討－以內外控人格特質為干擾變項	★ 改善活動訓練成效評量之研究

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

[檢視]

[下載]

本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

團隊最顯著的特質，就如同義大利著名的戲劇作家狄克列梭安索（Luciano De Crescenzo）的名言--『我們都是只有一隻翅膀的天使，唯有彼此擁抱才能翱翔』，這句話也點出『相互依存』以及『社會支持』在團隊中所扮演的角色。再者，檢視團隊成員的溝通對互依與社會支持的干擾，則是本研究另一重點。
研究目的在於探討相互依存與社會支持對研發團隊績效的影響，以及溝通對相互依存、社會支持及研發團隊績效關係的干擾效果；相互依存主要包含了任務相依、目標相依、相依獎酬與回饋三構面的觀念。
本研究針對台灣高科技產業進行隨機抽樣，發放380個研發團隊、共1900人份問卷，而回收186個研發團隊、共518人份問卷。本研究運用階層迴歸來進行分析，以團隊人數為控制變項，任務相依、目標相依、相依獎酬與回饋與社會支持為自變項，溝通為干擾變項，而依變項則為研發團隊績效。
研究結果發現相互依存構面中的相依獎酬與回饋對研發團隊績效具有正向的影響；社會支持對研發團隊績效則不具影響；溝通本身對研發團隊績效具有顯著正向的影響；而溝通和相依獎酬與回饋的交互作用，對研發團隊績效則呈現顯著的干擾效果。

關鍵字(中)

★ 溝通
★ 社會支持
★ 相互依存
★ 研發團隊

關鍵字(英)

★ communication
★ social support
★ interdependence
★ RD team

論文目次

第一章、緒論……………………………………………………………1
第一節、研究動機 1
第二節、研究對象 2
第三節、研究目的 3
第四節、研究流程 3
第二章、文獻探討 4
第一節、團隊 4
第二節、相互依存性 7
第三節、社會支持 9
第四節、溝通 10
第五節、研發績效 11
第六節、相互依存性對研發團隊績效的影響 13
第七節、社會支持對研發團隊績效的影響 16
第八節、溝通在相互依存與研發團隊績效間具有干擾效果 17
第九節、溝通在社會支持與研發團隊績效間具有干擾效果 19
第三章、研究方法 22
第一節、變項操作型定義 22
第二節、問卷設計 22
第三節、研究對象與抽樣方法 24
第四節、資料分析方法 25
第四章、研究結果 26
第一節、基本資料分析 26
第二節、信度分析 32
第三節、相關分析 33
第四節、迴歸分析 34
第五節、研究發現 40
第五章、結論與建議 43
第一節、研究結論 43
第二節、管理意涵 51
第三節、研究限制與後續研究建議 53
參考文獻 56
附錄 65

參考文獻

1. 王瑞，2001，企業工作團隊人力資源管理之研究，國立彰化師範大學工業教育研究所未出版之碩士論文。
2. 林育理，2001，組織能耐與研發績效關係模式之研究，長榮大學經管所未出版之碩士論文。
3. 江錦樺，2001，人格特質與組織文化之適配性對工作績效之影響—以高科技F公司為例，國立中央大學人力資源管理研究所未出版之碩士論文。
4. 張萱儀，1996，高科技公司研發人員組織公民行為之研究，國立中央大學人力資源管理研究所未出版之碩士論文。
5. 張存金，1998，新產品研發團隊跨function間溝通及整合之研究，國立中山大學企業管理研究所未出版之碩士論文。
6. 張倉榮，1998，. 企業內專案團隊效能模式之研究，國立中山大學企業管理研究所未出版之碩士論文。
7. 黃俊英、林震岩，1994，企業研究方法，台北：華泰出版社。
8. 黃文獻，1998，不同相互依賴程度對總公司與分支機構間衝突知覺影響之研究，國立中山大學人力資源管理研究所未出版之碩士論文。
9. 廖川億，1996，研究發展團隊特性與創新績效關係之研究，國立中山大學人力資源管理研究所未出版之碩士論文。
10. 廖洲棚，1997，團隊型組織之溝通訊息傳遞過程：符號與資訊科技互動的研究，國立政治大學公共行政研究所未出版之碩士論文。
11. 廖華立，1998，創新團隊能力、工作滿足、組織承諾與創新績效的關係，銘傳大學管理科學研究所未出版之碩士論文。
12. 蔡達人，2001，團隊多元化對知識分享、創造、創新績效之影響－以衝突為中介變項，東吳大學企業管理研究所未出版之碩士論文。
13. 葉長青，2001，團隊成員認知賦能對個人創新性關係之研究，銘傳大學管理科學研究所未出版之碩士論文。
14. 薛琦，1998，我國高科技產業與經濟發展，第一屆高科技人力資源研討會，中央大學台灣經濟發展研究中心。
15. 蕭琨哲，1992，研發人員就業穩定性相關因素之研究，中原大學企業管理研究所未出版之碩士論文。
16. Ancona,D.G. and D.F. Caldwell. 1992. Demography and design : Predictors of New product Team Performance. Organization Science, 3, 321-341.
17. Atwater, L. E., Roush, P. & Fischthal, A. 1995. The influence of upward feedback on self-and follower ratings of leadership. Personnel Psychology, V48, 35-59.
18. Birch, David, and Joseph Veroff. 1966. Motivation: A study of Action Monterey. CA: Brooks-Cole.
19. Blanchard K., Carlos P. J. & Randolph A. W. 1999. The three keys to empowerment. CA: Brooks-Cole.
20. Brian, D. J. , Jason A. C. & Raymond A. N. 1997. Knowledge worker team effectiveness: Team development, and contextual support variables. Personnel Psychology, 50, 877-904.
21. Brown, S. L. & Eisenhardt, K. M. 1995. Product Development：Past Research, Present Findings, and Future Direction. Academy of Management Review, 20(2), 343-378.
22. Campion M. A. Medsker G.J. & Higgs. A.C. 1993. Relations between work group characteristics and effectiveness: Implications for designing effective work groups. Personnel Psychology, 46, 823-850.
23. Campion M. A., Medsker G.J. & Papper E.M. 1996. Relations between work team characteristics and effectiveness：A replication and extension. Personnel Psychology, 49, 429-452
24. Caplan, R. D., Cobb, J. R. & French, R. V. Harrison & Pinneau S. I. 1975. Job demands and worker health. Washington DC：U. S. Department of health, Education, and Welfare.
25. Carr, C. 1992. Teampower : Lessons form America’s Top Companies on Putting Team power to Work. Englewood Cliffs, N. J. Prentice-Hall, Inc.
26. Cobb, S. 1976. Social support as a moderator of life stress. Psychosomatic Medicine, 38, 300-314.
27. Cohen, S. & Syme, S. L. 1985. Issues in the study and application of social support. Social support and health, 3, 3-22. Orlando, Fla : Academic Press.
28. Cohen, S. & Wills, T. A. 1985. Stress, Social support, and the buffering hypothesis. Psychological Bulletin, 98, 310-357.
29. Cohen, S.G., & Bailey, D. E. 1997. What Makes Teams Work: Group Effectivess Research from the Shop Floor to the Executive Suite. Journal of Management, 23(3), 239-290.
30. Cuieford, J. P. 1965. Fundamental Statistics in Psychology and Education，N.Y.: McGraw-Hill.
31. Cummings, T. 1978. Self-regulating work group：A Socio-technical analysis. Academy of management Review, 3, 625-634.
32. David, E. H, & Thomas M.R. 1997. An examination of the relationship between work group characteristics and performance, Personnel Psychology, 50, 553-585.
33. Daniels, T D &Spiker, B K .1991. Perspectives on Organizational Communication. Wm C Brown Publishers: Indiana.
34. Dawn, R. D. & Rosemary P. R. 1997. Considering Sources and types of social Support: A Psychometric Evaluation of the House and Wells(1978) Instrument. Journal of Personal Selling &Sales Management, XVII(1), 49-61.
35. Deborah, L. G. 1984. Groups in context：A model of task group effectiveness. Administrative Science Quarterly, 29, 499-517.
36. Deutsch, Morton. 1949. An experimental study of the effects of cooperation and competition upon group process. Human Relations, 2, 129-152.
37. Deutsch, M. 1973. The resolution of conflict. New Haven, CT: Yale University Press.
38. Dominick, P. G., Reilly, R. R. & Mcgourty, J. W. 1997. The Effects of Peer Feedback on Team Member Behavior. Group & Organization Management, 22(4), 508-520.
39. Dougherty, D.J. 1992. Interpretive Barriers to successful product innovation in large firms. Organization Science, 3, 179-202.
40. Fisher, S. 1984. Stress and the perception of control. London : Erlbaum.
41. Gerben S., Ben J.M., & Evert V.V. 2001. Patterns of interdependence in work teams: A two-level investigation of the relations with job and team satisfaction. Personnel Psychology, 54, 51-69.
42. Gladstein, D.L. 1984. Groups in context: A model of task group effectiveness. Administrative Science Quarterly, 29, 499-517.
43. Goldhaber, G. M., Yates, M. P., Porter, D. T. & Lesniak, R. 1978. Organization Communication. Human Communication Research, 5, 76-96.
44. Goolsby, J. R. 1992. A theory of role stress in boundary spanning positions of marketing organizations. Journal of the academy of marketing science, 20(2), 155-164.
45. Grant, R. M. 1996. Prospering in Dynamically-competitive Environment : Organizational Capability as Knowledge Integration. Organization science, 7(4), July-August, 160-168.
46. Grant, R. M. 1991. The Resource-Based Theory of Competitive Advantage : Implication for Strategy Formulation. California Management Review, 114-133.
47. Griffin, A. and Page, A. L. 1993. An Interim Report on Measuring Product Development Success and Failure. Journal of Product Innovation Management, 10(4),291-308.
48. Gross S.E. 1995. Compensation for Teams: How to Design and Implement Team- based Reward Systems. New York: American Management Association.
49. Gruenfeld, D.D.H., & Hollingshead, A.B. 1993. Sociocognition in work groups: The evolution of group integrative complexity and its relation to task and performance. Small Group Research, 24(3), 383-405.
50. Gupta, A. K. & Wilemon, D. L. 1990. Accelerating the development of technology-based new product. California Management Review, 32(2), 24-44.
51. Guzzo, R. A. & Shea, G. P. 1992. Group performance and intergroup relations in organizations. In Dunnette MA (Ed.), “Handbooks of industrial and organizational psychology” ,269-313.
52. Hackman, J.R. 1987. The design of work teams. In Lorsch J.W.(Ed.), ” Handbook of organizational behavior” , Englewood Cliffs, NJ: Prentice-Hall, 315-342.
53. Hackman, J.R. 1990. Groups that work and those that don’t: Creating conditions for effective teamwork. San Francisco: Jossey-Bass.
54. Hellriegel, D.,& Slocum, J. W. 1974. Organization climate : Measures, research, and contingencies. Academy of Management Journal, 17, 255-280.
55. Holland, J. L. 1985. Making Vocational Choices: A Theory of Personality and Work Environments. NJ: Englewood Cliffs, Prentice-Hall.
56. Hopkins D. S. 1980. New Products Winners and Losers. The Conference Board Report, N773, New York.
57. House J. S. & Wells J. A. 1978. Occupational stress, social support and health, in reducing occupational stress：Processings of a conference. Mcleon, Black and Colligan(Ed.), “Washington,DC：National Institute for Occupational Safety and Health”, 8-29.
58. House J. S. 1981. Work Stress and social support. MA：Addison-Wesley publishing company.
59. Jablin, F. M. 1979. Superior-subordinate communication : The state of the art. Psychological Bulletin, 86, 1201-1222.
60. Janz, B., Colquit, J. & Noe, R. 1997. Knowledge worker team effectiveness: The role autonomy, interdependence, team development, and contextual support variables. Personal psychology, 50, 168-188.
61. Johnson, David W. 1973. Communication in conflict situations: A critical review of the research. International journal of Group Tensions, 3, 46-67.
62. Johnson, D. W. & Roger, T. J. 1989. Cooperation and competition：Theory and Research. Edina, MN : Interaction Book Co.
63. Jon M. W.& Scott W. L. 2001. Applying a team effectiveness framework to the performance of student case teams. Human Resource Development Quarterly, 12(4), 66-88.
64. Kahn, R. L., & Antonucci, T. 1980. Convoys over the Life Course: Attachment, Roles and Social Support. In P. B. Baltes and O. Brim(Ed.) ”Life-Span Development and Behavior”, Boston: Lexington Press.
65. Kasl, S. V., & Wells, J. A. 1985. Social support and health in the middle years : Work and the family. Social support and health, 175-198. Orlando, Fla : Academic Press.
66. Katz, R. 1982. The effects of group longevity on project communication and performance. Administrative Science Quarterly, 27, 81-104
67. Katz, R., &Tushman, M. L. 1981. An investigation into the managerial roles and career paths of gatekeepers and project supervisors in a major R&D facility. R&D management, 11, 103-110.
68. Katzenbach, J.R. & Smith D.K. 1993. The wisdom of teams: Creating the high-performance organizations. Mckinsey & Company, Inc.
69. Kirmeyer S.L. & Lin T.R. 1987. Social support: it’s relationship to observed communication with peers and superiors. Academy of Management Journal, 30(1), 138-151.
70. Keller, R. T. 1986. Predictors of the performance of project groups in R&D organizations. Academy of management journal, 29, 715-726.
71. Klauss, R., & Bass, R. M. 1982. Interpersonal communication in organizations. New York : Academic Press.
72. Larson, C. E. & LaFasto, F. M. 1989. Team Work. Newbury Park, calif：Sage.
73. Lantz, A. & Laflamme, I. 1996. Leadership, Social Support and Work Influence：A Study of the group Form of Working in a Swedish Psychiatric Hospital. Relational independent, 51(4), 693-725
74. Lawler, E. E., Porter, L. W., & Tennenbaum, A. 1968. Manager’s attitudes toward interaction episodes. Journal of Applied Psychology, 52, 432-439.
75. Locke E. A., Latham G. P. 1990. A theory of goal setting and tesk performance. Englewood Cliffs. NF: Prentice Hall.
76. Lowell.1976. An application of a facilities location model. Interfaces, 6(4), 45-50.
77. McGregor, D. 1960. The human communication. California: Wadsworth publishing Company.
78. Miller, L., and Robert l. Hamblin. 1963. Interdependence, differential rewarding, and productivity. American Sociological Review, 28, 768-778.
79. Millet S.M. 1990. The Strategic Management of Technological R&D : An Ideal Process for the 1990s. International Journal of Technology Management, 5(2), 153-163.
80. Mintzberg, H. 1983. Structure in fives: designing effective organizations. Englewood Cliffs, NJ:Prentice-Hall.
81. Mitchell T. R. & Silver W. S. 1990. Individual and group goals when workers are interdepedent：Effects on task strategy and performance. Journal of applied psychology, 75, 185-193.
82. Mohr L. B..1971. Organization technology and organization structure. Adminis trative Science Quarterly, 16, 444-459.
83. Moses N. K. 1983. Task interdependence and job design : test of a theory. Organizational behavior and human performance, 31, 145-172.
84. Moos, R. H. 1974. Evaluating treatment environments : A social ecological approach. New York : John Wiley & sons.
85. Nonaka I., Ken K. & Akiya N. 1998. Organizational Capabilities in Product Development of Japanese Firm : A Conceptual Framework and Empirical Findings. Organization Science, 9(6), 699-718.
86. Olson, E. M., Walker, O. C. & Ruekert R. W. 1995. Organizing for Effective New Product Development：The Moderating Role of Product Innovativeness. Journal of Marketing, 59(1), 48-62.
87. O’Reilly, C. A., & Robert K. H. 1974. Information filtration in organizations : Three experiments. Organizational Behavior and Human Performance, 11, 253-265.
88. Parker, G. M. 1990. Team Players and Teamwork : the New Competitive Business Strategy. San Francisco, CA : Jossey-Bass Publishers.
89. Peter G. D., Richard R. R. & Jack W. M. 1997. The effects of peer feedback on Team Member Behavior. Group and Organization Management, 22(4), 508-520.
90. Pfeffer, J. & Salancik, G.R. 1978, The external control of organizations-A resource dependence perspective. New York: Harper & Row.
91. Pritchard R. D., Jones S. D., Roth P. L., Stuebing K. K. & Ekeberg S. E. 1988. Effects of group feedback, goal setting, and incentives on organizational productivity. Journal of Applied Psychology, 73, 337-358.
92. Prahalad C. K. & Hamel G. 1990. The Core Competence of The Corporation. Harvard Business Review, 68, 79-91.
93. Prahalad C. K. & Hamel G. 1994. Strategy as a Field of Study : Why Search for a New Paradigm. Strategic Management Journal, 15(summer), 5-16.
94. Ralph K..1982. The Effects of Group Longevity on Project Communication and Performance. Administrative Science Quarterly, 27, 81-104.
95. Ranney, J., & Deck, M..1995. Making teams work: Lessons from the leaders in new product development. Planning review, July-August 1995, 7-12.
96. Ruekert R. W. & Walker, O. C. 1987a. Marketing’s Interaction with Other Functional Units：A Conceptual Framework and Empirical Evidence. Journal of Marketing, 51(1), 1-19.
97. Richard, J. C., Ellen, M. P. & Gina, J. M..1996. Relations between Work Team Characteristics and Effectiveness：A replication and Extension. Personnel psychology, 49(2), 429-452.
98. Saavedra R., Earley P. C. & Van D. L..1993. Complex interdependence in task-performing groups. Journal of applied psychology, 78, 61-72.
99. Salancik, G. R. & Pfeffer, J. 1977. A social information processing approach to job attitudes and task design. Administrative Science Quarterly, 23, 224-253.
100. Sandra K. & Thung R. L. 1987. Social support：it’s relationship to observed communication with peers and superiors. Academy of management review, 30(1), 138-151.
101. Schnake M. E. 1983. An empirical assessment of the effects of affective response in the measurement of organizational climate. Personnel Psychology, 36,791-807.
102. Senior, B. 1997. Team performance: using repertory grid technique to gain a view from the inside. Team performance Management, 3(1), 33-39.
103. Shea, Gregory P., and Richard A. Guzzo.1987. Group effectiveness: What really matters?. Sloan Management Review, 28, 25-31.
104. Shea, Gregory P., and Richard A. Guzzo.1989. Groups as human resources, In G.R. Ferris, and K.M. Rowlands(Ed.), “Research in Personnel and Human Resources Management” , 5:323-356, Greenwich, CT: JAI Press.
105. Shona L. B., & Kathleen E. 1995. Product development: past research, present findings, and future directions. Academy of management Review, 20(2), 343-378.
106. Stogdill, R.M. 1972. Group productivity, drive, and cohesiveness. Organizational behavior and human performance, 8, 36-43.
107. Susman G. 1976. Autonomy at work：A sociotechnical analysis of participative management., New York：Praeger.
108. Takeuchi, H. & Nonaka, I. 1986. The New New Product Development Game. Harvard Business Review, 64, 137-146.
109. Thomas, Edwin J. 1957. Effects of facilitative role interdependence on group functioning. Human Relations, 10, 347-366.
110. Thompson J.D. 1967. Organizations in action. New York: McGraw-Hill.
111. Tjosvold, D. 1986. The dynamics of interdependence in organizations. Human Relations, 39(6), 517-540.
112. Tjosvold D., Andrews I.R., &Struthers J.T. 1991. Power and interdependence in work groups: Views of managers and employees. Group and Organization Studies, 16, 285-299.
113. Tushman, M. L. 1978. Technology Communication in R&D Laboratories：The Impact of Project Work Characteristics. Academy of Management Review, 21(4), 624-645.
114. Van de Ven, A. H. 1976. On the Nature, Formation and Maintenance of Relations among Organizations. Academy of Management Review, 14(Oct) , 24-36.
115. Vegt, G. V., Emans, B. M. & Vliert, E. M. 2001. Patterns of Interdependence in Work Teams：A Two-Level Investigation of the Relations with Job and Team satisfaction. Personnel psychology, 54, 51-69.
116. Vroom, Victor H.1959. Some personality determinants of the effects of participation. Journal of Abnormal and Social Psychology, 59, 322-327.
117. Wageman R..1995. Interdependence and group effectiveness. Administrative Science Quarterly, 40, 145-180.
118. Wageman R. & Baker G. 1997. Incentives and cooperation：The joint effects of task and reward interdependence on group performance. Journal of Organizational Behavior, 18, 139-158.
119. Zellars Kelly L. & Fiorito Jack.1999. Evaluations of organizational effectiveness among HR managers: Cues and implications. Journal of managerial issues, 6(1), 37-55.
120. Zigon, J. 1994. Making performance appraisal work for teams. Training and Development, 58-63.

指導教授

林文政(Wen-Jeng Lin)

審核日期

2002-6-26

推文