博碩士論文 90427006 詳細資訊




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姓名 張善湧(Shan-Yeong Chang)  查詢紙本館藏   畢業系所 人力資源管理研究所
論文名稱 人力資源活動外包之委外關係與委外績效相關性之研究
(A Study on the Impact of Relationship Quality upon the Performance of HR Outsourcing)
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摘要(中) 在全球化的競爭壓力下,基於成本效益的考量,外包儼然成為近年來企業界的重要趨勢。組織內部資源的規模,影響其對於外部資源的依賴程度,不同的組織型態與特性對於人力資源活動外包之需求程度也同樣可能產生差異。國內外相關文獻中,對於人力資源活動外包之探討,多自經濟理論觀點出發,著重於決策面與成果面之研究,對於外包活動執行之過程與委外績效間的相關性,則少有涉入。爰此,本研究從社會交換理論的觀點出發,探討國內人力資源活動外包合作過程中企業與外包商間之互動關係,及其對於委外績效之影響。此外,本研究希望透過問卷發放的機會,瞭解國內企業對於人力資源活動外包之採行狀況,以及面對外包決策時之考量因素。
本研究藉由皮爾森相關分析與階層迴歸分析,針對76家採行外包之受測企業進行研究,研究結果證實委外關係品質與委外績效間具有顯著的正向影響,因此可作為委外績效的重要預測指標。此外,在影響因素部分,企業與外包商間的溝通品質與協調性對於委外績效的表現有著顯著的正向影響。另外,敘述統計分析與卡方檢定之結果指出,企業成立年數20年以下之企業對於人力資源活動外包之需求較高,其策略目的則以縮減成本與提升活動品質為主要考量。
摘要(英) Recently, increasing attention has been paid to building successful relationships in human resource (HR) outsourcing. This Study establishes relationship quality as a key predictor of outsourcing performance. We propose a theoretical framework for outsourcing relationship based on a social, rather than an economic, perspective. We identify the relationship-related variables from the relevant literature and clarify the concept of relationship quality by distinguishing between its components and its determinants. We then examine the impact of relationship quality and its determinants on outsourcing performance. Hypotheses on relationship quality were tested for 76 outsourcing service receivers. Results indicate that relationship quality may serve as an important predictor of outsourcing performance. Relationship quality was found to be positively influenced by factors such as participation and communication. Besides, outsourcing performance was found to be positively influenced by factors such as communication and coordination.
Another purpose of this study is to investigate the factors that affect the outsourcing decision and verify the impact of organizational characteristics upon the outsourcing decision. The results show that the companies under 20 years have higher needs of HR outsourcing with the main purposes of cost saving and service quality improvement.
關鍵字(中) ★ 關係品質
★ 委外關係
★ 外包決策
★ 人力資源活動外包
★ 委外績效
關鍵字(英) ★ outsourcing relationship
★ outsourcing decision
★ human resource outsourcing
★ relationship quality
★ outsourcing performance
論文目次 第一章 緒論………………………………………………………. P1
第一節 研究動機…………………………………………………………... P1
第二節 研究目的…………………………………………………………... P3
第三節 名詞定義…………………………………………………………... P3
第二章 文獻探討…………………………………………………. P5
第一節 人力資源活動外包………………………………………………... P5
第二節 外包之理論探討…………………………………………………... P9
第三節 委外關係…………………………………………………………... P17
第四節 委外績效…………………………………………………………... P25
第三章 研究方法…………………………………………………. P32
第一節 研究架構…………………………………………………………... P32
第二節 研究假設…………………………………………………………... P32
第三節 研究變項之操作型定義與問卷設計……………………………... P33
第四節 研究對象與抽樣設計……………………………………………... P38
第五節 資料分析方法……………………………………………………... P39
第六節 信度檢定…………………………………………………………... P40
第七節 效度檢定…………………………………………………………... P41
第四章 研究結果…………………………………………………. P43
第一節 樣本基本資料分析……………………………………………….. P43
第二節 人力資源活動外包決策因素…………………………………….. P50
第三節 各構面之相關性分析……………………………………………... P58
第四節 各構面關係之影響性檢定………………………………………... P61
第五章 結論與建議………………………………………………. P74
第一節 研究結論與討論…………………………………………………... P74
第二節 管理實務之建議…………………………………………………... P77
第三節 研究限制與後續研究建議………………………………………... P78
參考文獻…………………………………………………………... P81
附錄一 建構效度分析結果………………………………………. P92
附表1 委外關係品質影響因素-「參與」之建構效度分析……………… P92
附表2 委外關係品質影響因素-「溝通」之建構效度分析……………… P92
附表3 委外關係品質影響因素-「協調性」之建構效度分析…………… P92
附表4 委外關係品質影響因素-「資訊分享」之建構效度分析………… P92
附表5 委外關係品質影響因素-「高階管理者的支持」之建構效度分析 P93
附表6 委外關係品質之建構效度分析…………………………………… P93
附表7 委外績效-「策略性利益」之建構效度分析……………………… P94
附表8 委外績效-「經濟性利益」之建構效度分析……………………… P94
附表9 委外績效-「技術性利益」之建構效度分析……………………… P94
附表10 委外績效-「使用者滿意度」之建構效度分析…………………… P94
附錄二 問卷………………………………………………………. P95
圖目錄
圖2-1 委外關係連續帶………………………………………………………… P17
圖2-2 委外活動成功的概念性架構…………………………………………… P18
圖3-1 本研究架構圖…………………………………………………………… P32
表目錄
表2-1. 外包商與委外企業之需求衝突點比較表……………………………... P14
表2-2 相關研究之組織合作績效衡量構面彙整……………………………… P26
表3-1 人力資源活動外包決策的操作型定義………………………………… P34
表3-2 委外關係品質影響因素的操作型定義………………………………… P35
表3-3 委外關係品質的操作型定義…………………………………………… P36
表3-4 委外績效的操作型定義………………………………………………… P37
表3-5 問卷信度分析…………………………………………………………… P41
表4-1 受測企業之公司成立年數……………………………………………… P43
表4-2 採行人力資源活動外包企業之公司成立年數………………………… P44
表4-3 受測企業之營業額……………………………………………………… P44
表4-4 採行人力資源活動外包企業之營業額………………………………… P45
表4-5 受測企業之員工人數…………………………………………………… P45
表4-6 採行人力資源活動外包企業之員工人數……………………………… P46
表4-7 受測企業之人力資源部門員工人數…………………………………… P46
表4-8 採行人力資源活動外包企業之人力資源部門員工人數……………… P47
表4-9 受測企業之每百位員工之人力資源部門員工比例…………………… P47
表4-10 採行人力資源活動外包企業每百位員工之人力資源部門員工比例.. P48
表4-11 採行人力資源活動外包企業與外包商之合作年資………………….. P48
表4-12 採行外包與未採行外包企業之企業成立年數卡方檢定……………. P49
表4-13 採行外包與未採行外包企業之營業額卡方檢定…………………….. P50
表4-14 採行外包與未採行外包企業之員工人數卡方檢定………………….. P50
表4-15 企業採行之人力資源活動外包項目………………………………….. P51
表4-16 企業採行人力資源活動外包之原因………………………………….. P52
表4-17 企業成立年數對於採行人力資源活動外包原因之比較…………….. P53
表4-18 企業未採行人力資源活動外包之原因……………………………….. P55
表4-19 企業甄選人力資源活動外包商時之考量…………………………….. P54
表4-20 企業對於人力資源活動外包作業制度化程度……………………….. P56
表4-21 企業採行人力資源活動外包之策略擬定與決策權歸屬…………….. P57
表4-22 人力資源活動外包之委外關係品質表現…………………………….. P57
表4-23人力資源活動外包之委外績效表現…………………………………... P58
表4-24委外關係品質影響因素與委外關係品質之相關性分析……………... P59
表4-25委外關係品質與委外績效之相關性分析……………………………... P60
表4-26 委外關係品質影響因素與委外績效之相關性分析………………….. P61
表4-27委外關係品質影響因素對委外關係品質之迴歸分析………………... P61
表4-28委外關係品質影響因素、委外關係品質對委外績效之迴歸分析…… P66
表4-29委外關係品質影響因素、委外關係品質對策略性利益之迴歸分析… P67
表4-30委外關係品質影響因素、委外關係品質對經濟性利益之迴歸分析… P68
表4-31委外關係品質影響因素、委外關係品質對技術性利益之迴歸分析… P69
表4-32委外關係品質影響因素、委外關係品質對使用者滿意度之迴歸分析. P70
表4-33本研究假設驗證結果摘要……………………………………………... P73
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指導教授 黃同圳(Tung-Chun Huang) 審核日期 2003-7-2
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