參考文獻 |
一、中文部分
①書籍
[1] 王保進,英文視窗版SPSS與行為科學研究,心理出版社,台北,民國九十五年。
[2] 邱皓政,結構方程模式:LISREL 的理論、技術與應用,雙葉出版社,台北,民國九十二年。
[3] 洪良浩,灌能,哈佛企管,台北,民國八十五年。
[4] 許士軍,管理學,東華書局,台北,民國七十九年。
[5] 黃俊英,多變量分析,中國經企研究所,台北,民國八十九年。
[6] 劉家駒,100個領導高手的故事, 遠流出版社,台北,民國九十二年。
②期刊報章論文
[1] 戚樹誠、李長貴,「員工參與、個體成熟度與工作態度之關聯性研究」,人力資源學報,5,79-93,民國八十四年。
[2] 蔡坤宏,「組織承諾、工作滿足與離職意圖的關係:Meta 分析」,中華管理評論,3,33-49,民國八十九年。
③學位論文
[1] 呂世模,「中華電信員工對民營化組織溝通、變革的認知與組織承諾之研究─以長途及行動通信公司為例」,國立交通大學,碩士論文,民國八十九年。
[2] 周子琴,「台灣高科技公司離職意圖和組織承諾要素之分析」,國立中央大學,碩士論文,民國九十年。
[3] 張瑋恩,「激勵與工作滿足關係之研究」,私立長榮管理學院,碩士論文,民國八十九年。
[4] 陳玉鎂,「轉換型領導對工作滿足及組織承諾的影響- 以工作特性為中介變項」,國立中央大學,碩士論文,民國九十五年。
[5] 陳宜佳,「員工賦權知覺、服務補救表現、工作滿意度及離職傾向之相關性研究」,私立靜宜大學,碩士論文,民國九十三年。
[6] 黃蘭鈺,「激勵因素、激勵制度與工作滿足之研究-以台中市某國際觀光旅館員工為例」,私立靜宜大學,碩士論文,民國九十二年。
[7] 雷千金,「工作滿足與組織承諾、服務品質關係之研究-以銀行業個案為例」,國立中央大學,碩士論文,民國九十二年。
[8] 廖運楨,「臺灣地區公立國民小學教師賦權增能」,國立新竹師範學院,碩士論文,民國九十年。
[9] 蔡文皇,「員工協助方案對工作滿意與組織承諾影響─創造業為例」,國立成功大學,碩士論文,民國八十七年。
[10]鄧顯華,「內部行銷、組織承諾與服務品質關係之探討-以海軍某修護工廠為例」,國立中山大學,碩士論文,民國九十二年。
二、英文部份
①書籍
[1] Bandura, A. Self-efficacy:The Exercise of Control. New York:W. H.Freeman, 6, 1997.
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[4] Deci, E. L. & Ryan, R.M. Intrinsic Motivation and Self-Determination in Human Behavior. New York: Plenum, 1985.
[5] Hoppock, R, Job satisfaction, Harper & Brothers Publishers, New York and London, 1935.
[6] Hackman, J. R., & Oldham, G. R. Work redesign, Massachusetts: Addison-Wesley, 1980.
[7] Locke, E. A., Handbook of Industrial and Organizational Psychology. New York: John Wiley & Sons, 1297-1349, 1969.
②期刊報章論文
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[3] Bandura, A., “Human agency in social cognitive theory”, American Psychologist, Vol.44, No.9, 1175- 1184. (1989)
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[6] Boshoff, C. & Allen, J., “The Influence of Selected Antecedent on Fronline Staff’s Perceptions of Service Performance”, International Journal of Service Industry Management, 11(1), 63-90, 2000.
[7] Bowen, David E. & Lawler Ⅲ, Edward, “The employee empowerment Approach to service”, Center for Effective Organizations, CEO Publications, January 1994.
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[15] Hocutt, M. A. & Stone, T. H., “The Impact of Employee Empowerment on The Quality of A Service Recovery Effort”, Journal of Quality Management, 3(1),117-132, 1998.
[16] Hoffman, K. D. & T. N. Ingram, “Creating Customer-Oriented Employees:The Case in Home Health Care”, Journal of Health Care Marketing, 11, 24-32, 1991.
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