博碩士論文 954307007 詳細資訊




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姓名 李琪(Chi Lee)  查詢紙本館藏   畢業系所 人力資源管理研究所在職專班
論文名稱 主管與非主管對於職家要求、資源、衝突三種感受之差異探討
(Perceptual differences on work/family demands, resources, and conflict between managers and non-managers)
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摘要(中) 工作與家庭雙向衝突所造成的壓力,確實是整體工作壓力知覺的一個重要面向,也與個人所承受的各項壓力後果(如工作滿意、身心健康)有關。但對於職務高低對於職家衝突的議題,探討的資料卻不多。籍由本身在職場上對於職家衝突的切身感受,以描述性的方式去瞭解主管與非主管的差異,進而對職位高低對於職家衝突的議題做進一步的探討。
本研究透過量化分析來驗證下列各項研究結果是否存在,探討管理階層與一般員工對於工作與家庭衝突的高低感受之學術研究。透過本研究的量化分析,主管與非主管職位對於職家要求、資源、衝突三種感受之差異探討的六個假設差異如下:
H1:主管在「工作要求」的感受上高於非主管。
H2:非主管在「家庭要求」的感受上高於主管。
H3:主管在「工作資源」的感受上高於非主管。
H4:主管在「家庭資源」的感受上高於非主管。
H5:主管與非主管在工作–家庭(WFC) 衝突的感受上具有差異性。
H6: 主管與非主管在家庭-工作(FWC)衝突的感受上具有差異性。
此外,藉由質性訪談,揭露量化研究背後更深層的內涵及意義。希望藉由深度的訪談歸納出生成原因,並透過受訪者的經驗與建議以利進一步尋找出實務對策,提供給各公司的人力資源單位,作為發展員工關係的依據和參考。
摘要(英) Perceptual differences on work/family demands, resources, and conflict between managers and non-managers
The dual conflict between work and family is an important element in the work stress experiences. However, very few studies have examined the possible differences on perceptions of work/family demands, resources, and conflict between managers and non-managers. Therefore, the present study examined six specific hypotheses as below:
H1: Managers perceived higher “work demands” than non-managers.
H2: Non-managers perceived higher “family demands” than managers.
H3: Managers perceived higher “work resources” than non-managers.
H4: Managers perceived higher “family resources” than non-managers.
H5: Managers and non-managers perceived different levels of “work-to-family conflict”.
H6: Managers and non-managers perceived different levels of “family-to-work conflict”.
In addition to statistical analysis, in-depth interviews were conducted. These qualitative data helped to shed light on the subjective experiences of work/family conflict. Practical implications for better balancing the work/family life were discussed.
關鍵字(中) ★ 職家衝突
★ 主管非主管
★ 工作要求
★ 工作資源
★ 家庭要求
★ 家庭資源
關鍵字(英) ★ work demands
★ duty
★ management
★ work-family conflict
★ family demands
★ work resources
★ family resources
論文目次 第一章 緒論……………………………………………………………………….1
第一節 研究背景.......................................................................................1
第二節 研究動機.......................................................................................3
第三節 研究目的.......................................................................................3
第二章 文獻回顧.....................................................................................................5
第一節 主管與非主管職位的特性...........................................................5
第二節 職家衝突的介紹...........................................................................6
一、定義.........................................................................................6
二、內涵.........................................................................................8
第三節 主管與非主管職位的職家衝突感受差異....................................10
第四節 職家衝突的威脅性前因...............................................................11
一、工作要求.................................................................................12
二、家庭要求.................................................................................13
第五節 職家衝突的保護性前因...............................................................14
一、工作資源.................................................................................14
二、家庭資源.................................................................................16
第六節 職家衝突的後果.............................................................................19
一、工作影響................................................................................ 19
二、家庭影響.................................................................................20
三、個人影響.................................................................................20
第三章 研究方法......................................................................................................23
第一節 研究架構與研究假設.................................................................23
第二節 研究對象.....................................................................................24
第三節 研究工具.....................................................................................24
第四節 資料分析...................................................................................29
第四章 研究結果....................................................................................................30
第一節 樣本描述...................................................................................30
第二節 研究變項描述性統計分析.......................................................32
第三節 主管差異..................................................................................34
第五章 個案報導與分析.......................................................................................41
第一節 訪談設計......................................................................................41
第二節 個案報導與分析..........................................................................43
第六章 結論與建議................................................................................................51
第一節 研究結果概述.............................................................................51
第二節 策略建議.....................................................................................52
第三節 結論.............................................................................................54
第四節 研究限制與建議.........................................................................55
參考文獻...................................................................................................................58
附錄...........................................................................................................................76
表目錄
表4-1 樣本特性表...................................................................................................31
表4-2 主要變項描述性統計....................................................................................33
表4-3 主要研究變項之性別差異............................................................................34
圖目錄
圖2-1 以「工作與家庭衝突」為核心的過去相關文獻之大致的研究架構……22
圖3-1研究架構.........................................................................................................23
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指導教授 陸洛(Jessica Lu) 審核日期 2008-6-27
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