參考文獻 |
中文參考文獻
1.中國獵頭信息網,2005年,獵頭的起源。取自:http://www.dmlt.com.cn/asp/ showsub3.asp?Sub=2&Num=1
2.古永嘉,2003年,企業研究方法(第八版),華泰文化事業股份有限公司。
3.林青蔚,2003年,招募管道成效之評估研究,國立中央大學人力資源管理研究所碩士論文。
4.林慶村,2005年,銀行業服務品質、企業形象、顧客滿意度與顧客忠誠度關聯性之研究,朝陽科技大學企業管理研究所碩士論文。
5.吳伯輝,2000年,獵人頭產業研究,國立中山大學企業管理學系研究所碩士論文。
6.許書揚,2000年,PASONA許書揚總經理演講紀實:揭開獵人頭公司的神秘面紗,人力資源前瞻報導。取自:http://www.mgr.com.tw/news/hr/vol5- 2.html
7.柯宜君,2000年,消費者認知之產品品質、服務品質及價格對滿意度及忠誠度之影響─於三種有形性比重不同服務業之比較,政治大學企業管理研究所碩士論文。
8.陳智德, 2002年,管理顧問業服務品質、顧客滿意度與顧客忠誠度研究 ,國立成功大學管理學院高階在職專班碩士論文。
9.黃偉松,2001年,服務品質、顧客滿意度與顧客忠誠度關係之研究-以證券商為例,淡江大學管理科學研究所碩士班論文。
10.張茂芸譯,1999年12月,嘿!想被挖角嗎?-透視人力資源顧問公司的獵才方法,美商麥格羅.希爾出版社。
11.楊朝安,1995年5月,人力仲介業,行政院勞委會。
12.齊若蘭譯,2002年9月,從A到A+,遠流出版社。
13.蘇雲華, 1996年,服務品質衡量方法之比較研究,國立中山大學企業管理研究所博士論文。
14.劉安黎,2000年,人力資源e化武林大會演講紀實(八)「E時代企業招募與面談」。取自:http://www.ctcareer.com.tw/jobview/play jobview.asp?iSN=69
15.謝靜蓉,2005年9月,獵頭計畫-下一個目標就是你,錢雜誌,:86-92。
英文參考文獻
1.Addison Wesley Longman Publishing Co,2000.Longman Dictionary of Contemporary English (Second Edition),UK:Addison-Wesley.
2.AESC website.,2005. Global Executive Search Posts 20% Revenue Growth in 2004 – First Positive Growth in Four Years. From http://www.aesc.org/ aesc.php? view=article&page=pressrelease2005030901
3.Association of Executive Search Consultants, AESC. From www.aesc.org
4.Anderson, E.W and M.W. Sullivan.,1993.The Antecedents and Consequences of Customer Satisfaction for Firms. Marketing Science 12 :125-143.
5.Bhote, K.R.,1996. Beyond Customer Satisfaction to Customer Loyalty-The Key to Greater Profitibility. American Management Association, New York, :31.
6.Brady, M. K.,2001. Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach. Journal of Marketing, 65(3) : 34-49.
7.Britton,L.C., Wright, M. and Ball, D.F., 2000. The use of Co-ordination Theory to Improve Service Quality in Executive Search. The Service Industries Journal, 20(4):85-102.
8.Cina, C. ,1989. Creating an effective consumer satisfaction program. The Journal of Business & Industrial Marketing, 4: 33-42.
9.Cronin, J. J. Jr., and Taylor, S. A.1992. Measuring Service Quality: A Reexamination and Extension. Journal of Marketing, 56: 55-68.
10.Czepiel, J. A., & Rosenberg, L. J. ,1974. Perspective on Consumer Satisfaction. AMA Conference Proceedings:199-123.
11.Dabholkar, P. A., Thorpe, D. I., & Rentz, J. O.,1996. A Measure of Service Quality for Retail Stores: Scale Development and Validation. Journal of the Academy of Marketing Science, 24(1):3-16.
12.Day, R. L.,1977. Extending the Concept of Consumer Satisfaction. Advances in Consumer Research, 4(1): 149-154.
13.Dick, A.S. and Basu, K.,1994.Customer Loyalty: Toward an Intergrated Conceptual Framwork. Journal of the Academy of Marketing Science 22, 2: 99-113.
14.Fornell, C. ,1992. A National Customer Satisfaction Barometer: The Swedish Experience. Journal of Marketing, 56:1-22.
15.Fredericks and Salter,1995.Beyond Customer Satisfaction.Management Review,:29-32.
16.Griffin,J., 1995. Customer Loyalty : How to Earn It, How to Keep It. Simmon & Schuster Inc.
17.Griffin, J. ,1997. Customer Loyalty: How to Earn It, How to Keep It. New York:Lexington Book.
18.Gronholdt, L., Martensen, A., & Kristensen, K. ,2000. The Relationship between Customer Satisfaction and Loyalty: Cross-Industry Differences. Total Quality Management, 11(4): 509-516.
19.Guielford J.P. ,1965. Fundamental Statistics in Psychology and Education.
20.Handy, C. R., and Pfaff, M.,1975. Consumer Satisfaction with Food Product and Marketing Service. Journal of Business Research, 15(11): 49-61.
21.Hempel, J. ,1977. Consumer satisfaction with the home buying process: Conceptualization and measurement, the conceptualization of consumer satisfaction and dissatisfaction. Cambridge, Mass.: Marketing Science Institute.
22.Jones. & Sasser.,1995. Putting the service-profit chain to work. Harvard Business Review,72(2):164-175.
23.Juran, J. M.,1986.A Universal Approach to Managing for Quality. Quality Progress, :19-24.
24.Ko de Ruyter et al,1997.Merging service quality and service satisfaction,Journal of Economic Psychology,:384-406.
25.Kotler P. ,1998. Marketing Management : Analysis, Planning, Implementations, and Control (9th ed.). Prentice-Hall Inc.
26.Lentinen, Jarmo R.,1983. Customer Oriented Service System. Service Management Institute Working Paper, :2.
27.Lovelock,1991.Service Marketing(2nd ed.).Englewood Cliffs, NJ: Prentice-Hall Internationa.,Inc.
28.Murdick, Robert G, Render ,Barry,Russll, Robertas,1990.Service Operations Management. Ally and Bacon,:24
29.Oliva,T.A.,R.L.Oliver & I.C.MacMillian, 1992.A Catastrophe Model for Developing Service Satisfaction Strategies. Journal of Marketing, 56:83-95.
30.Oliver, R. L. ,1981. Measurement and Evaluation of Satisfaction Processes in Retailing. Journal of Retailing, 57: 25-48.
31.Parasuraman A., Valarie A. Zeithaml, and Leonard L. Berry, 1985. A Conceptual Model of Service Quality and its Implication for Future Research, Journal of Marketing, l49:44.
32.Parasuraman A., Valarie A. Zeithaml, and Leonard L. Berry,1988. ”SERVQUAL:A Multiple Consumer Perceptions of Service Quality,” Journal of Retailing, 64 (1):12-40.
33.Parasuraman, A. 1991, Marketing Research (Second Edition), Reading:Addison-Wesley,:129.
34.Patton, M.Q.2001, Qualitative evaluation and research methods.(Third Edition), Newbury Park:SAGE Publications.
35.Pamenter, F., 1999, Recruitment management, Ivey Business Journal, 64(1):60-66.
36.Rust, R. T., & Oliver, R. L. ,1994. Service quality: New directions in theory and practice .Thousand Oaks, California: Sage Publications.:1-19
37.Sasser, W.E., Olsen,R.P. and Wyckoff, D.D.,1978. Management of Service Operatino: Text and Cases. Allyn and Bacon Inc.
38.Stanton, William J. ,1987. Fundamentals of Marketing. New York: McGraw-Hill.
39.Selnes, F. ,1993. An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty European. Journal of Marketing, 27(9):19-35.
40.Singh, J.,1991. Understanding the Structure of Consumers’ Satisfaction Evaluations of Service Delivery. Journal of the Academy of Marketing Science, 19(3) :223-244.
41.Szymanski, D. M., & Henard, D. H. ,2001. Customer Satisfaction: A Meta-Analysis of the Empirical Evidence. Journal of the Academy of Marketing Science, 29(1):16-35.
42.Zeithaml, V. A., & Bitner, M. J. ,1996. Service Marketing, New York: McGrawHill.
43.Zisser, M.,1995. Executive search business offers two ways to pay bill. South Florida Business Journal (Miami-Dade Edition), 15(31):7C. |