建構客戶導向的製造品質資訊系統--以某筆記型電腦專業代工廠商為例

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李宜峰(Yi-Feng Lee) 查詢紙本館藏

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工業管理研究所在職專班

論文名稱

建構客戶導向的製造品質資訊系統--以某筆記型電腦專業代工廠商為例
(To Construct The Customer-Oriented Manufacturing Quality Information System (MQIS) -- A case study of a specialized OEM/ODM manufacturer for notebook computers)

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摘要(中)

摘要
論文名稱：建構客戶導向的製造品質資訊系統--以某筆記型電腦專業代工廠商為例
研究生：李宜峰 ; 2005年10月
21世紀是經濟全球化的時代，尤其是個人電腦 (Personal Computer；PC)產業，競爭已進入白熱化，中國大陸的崛起以其低成本的競爭優勢，吸引台灣的代工大廠紛紛到大陸設廠，品牌客戶對其品質的監督與與管控，顯得更為重要。本研究旨在以「製造品質」為中心，再以「客戶需求」為導向，探討「客戶導向的製造品質資訊系統」的建構，希望透過這個資訊系統使得品牌客戶與代工廠商之間，能夠協同合作，並且快速回應以解決製造的品質問題。本研究是以Q公司及其委託代工的客戶A公司為研究對象，將「製造品質資訊系統(MQIS)」的建構應用在其「筆記型電腦系統組裝」生產線上。
在建構「客戶導向製造的品質訊系統」的流程中有三個步驟：首先將品質資訊系統(QIS)功能的建構與現場控制系統(SFCS)的「資料收集與監督」功能相連結，然後以「IDEF0」方法建構現場控制系統(SFCS)與製造品質訊系統(MQIS)的功能模式，最後用「IDEF1X」方法來建構客戶需求的品質與生產資料模型。總之，本研究探討系統模式的建構，然後舉一實例使用VB 程式語言來展現系統畫面。在高度競爭的市場中，為了增加企業的競爭力，滿足客戶的需求為一重要的關鍵；因此，「客戶導向製造品質資訊系統」將扮演一極重要的角色。

摘要(英)

Abstract
To Construct The Customer-Oriented Manufacturing Quality Information System (MQIS) -- A case study of a specialized OEM/ODM Manufacturer for notebook computers
Yi-Feng Lee； October, 2005
The 21st century is an era marked for global economics, especially in the PC (Personal Computer) industry that competition has been perfervid. The manufacturing capability of mainland China has grown up by its predominance of low cost, so that many Taiwan OEM/ODM manufacturers have moved their factories into mainland China. As the results, quality management and quality control become crucial factors.
This research is focused on manufacturing quality management. Driven by customer requirements, the needs to construct the customer - oriented Manufacturing Quality Information System (MQIS) become obvious. Through MQIS, brand customers can closely cooperate with the OEM/ODM manufacturers to quickly respond to solve the quality problems occurred during the manufacturing. The research selects a company Q and its brand customer A as the research objects. Three key approaches have been deployed in the successful construction of the MQIS: Firstly, the connectivity functions between data collection of Shop Floor Control System (SFCS) supervision and the Quality Information System (QIS); secondly, the functional modeling of SFCS and MQIS using IDEF0 methodology; finally, the data modeling of customer’’s quality and production requirements using IDEF1X methodology. The MQIS has been applied on the production lines of system assembly for notebook computers.
In summary, system modeling technology has been used in this research to build the customer-oriented MQIS, and actual examples has been demonstrated to use Visual Basic programming to present the system pictures. In today’s highly competitive market environment, satisfying customer requirements in order to enhance the competence has become an important key factor. Therefore, the customer-oriented MQIS will play a very important role.

關鍵字(中)

★ 筆記型電腦
★ 製造品質資訊系統(MQIS)
★ 客戶導向
★ IDEF1X
★ IDEF0
★ 品質資訊系統(QIS)
★ 製造執行系統(MES)
★ 現場控制系統(Shop Floor Control System)

關鍵字(英)

★ Quality Information System(QIS)
★ IDEF1X
★ IDEF0
★ Shop Floor Control System(SFCS)
★ Manufacturing Execution System(MES)
★ Manufacturing Quality Information System(MQIS)
★ Customer-Oriented
★ Notebook Computer

論文目次

目錄
摘要..........................................................................I
Abstract(英文摘要)...........................................................II
致謝辭......................................................................III
目錄.........................................................................IV
表目錄......................................................................VII
圖目錄.....................................................................VIII
第一章緒論..................................................................1
1.1 研究背景與動機............................................................1
1.2 研究目的..................................................................2
1.3 研究範圍及限制............................................................3
1.4 研究方法與步驟............................................................4
1.5 論文架構..................................................................5
第二章文獻探討..............................................................6
2.1 現場控制系統(SFCS.........................................................6
2.1.1 現場控制系統的定義與目的..............................................6
2.1.2 現場控制系統的功能....................................................7
2.1.3 現場控制系統的架構....................................................9
2.1.4 現場控制系統的效益...................................................12
2.2 製造執行系統（MES）......................................................13
2.2.1 製造執行系統的定義...................................................13
2.2.2 製造執行系統的功能...................................................15
2.2.3 製造執行系統之目的...................................................18
2.3 IDEF模型化方法...........................................................18
2.3.1 IDEF 方法論起源.....................................................18
2.3.2 IDEF 家族近期的發展.................................................19
2.3.3 IDEF0 與 IDEF1X 方法................................................20
2.4 品質資訊系統(QIS)........................................................25
2.4.1 品質資訊系統的定義與特性.............................................27
2.4.2 品質資訊系統的架構...................................................28
2.4.3 品質資訊系統的功能...................................................31
第三章個案敘述與系統初步定義.............................................33
3.1 Q公司與其客戶A公司的企業間營運模式(B-To-B Business model)................33
3.2 筆記型電腦的流程概述 ....................................................35
3.2.1 接單流程.............................................................35
3.2.2 製造流程.............................................................37
3.3 系統初步定義.............................................................40
3.3.1 品質資訊系統之目的...................................................41
3.3.2 系統資料類型界定.....................................................42
3.3.3 資訊層級與客戶品質資訊的界定.........................................43
3.3.4 生產中品質相關活動...................................................44
3.3.5 系統假設條件.........................................................45
第四章客戶導向製造品質資訊系統的建構.................................47
4.1 系統建構方法............................................................47
4.2 現場控制系統(SFCS)的建構-DEF0方法.......................................48
4.2.1 SFCS-A-0 現場控制系統功能建構.......................................50
4.2.2 SFCS-A0 現場控制系統功能建構......................................51
4.2.3 SFCS-A1 線上生產活動...............................................52
4.2.4 SFCS-A2 線外生產活動...............................................53
4.2.5 SFCS-A3 現場資料收集與監控.........................................54
4.2.6 SFCS-A11 系統組裝...................................................55
4.2.7 SFCS-A12 系統測試...................................................56
4.2.8 SFCS-A14 包裝.......................................................57
4.3 製造品質資訊系統(MQIS)的建構-客戶導向-IDEF0方法.........................59
4.3.1 MQIS-A-0 製造品質資訊系統功能建構...................................61
4.3.2 MQIS-A0 製造品質資訊系統功能建構...................................62
4.3.3 MQIS-A1 製造品質資料收集...........................................63
4.3.4 MQIS-A2 線上即時品質管制分析.......................................64
4.3.5 MQIS-A3 線外統計與品質管理.........................................69
4.3.6 MQIS-A21 品質監控...................................................70
4.3.7 MQIS-A32 線外統計分析...............................................71
4.3.8 MQIS-A33 品質管理報告輸出與查詢.....................................72
4.4 建立品質與生產資料模型-IDEF1X方法.......................................73
4.4.1 生產資訊之規劃......................................................73
4.4.2 客戶需求品質資訊之規劃..............................................75
4.4.3 異常原因管理資訊之規劃..............................................76
第五章系統的應用與實施-實例說明............................................78
5.1 基本資料維護畫面.........................................................78
5.2 客戶需求的品質資訊.......................................................84
5.2.1 即時品質資訊........................................................86
5.2.2 品質報告............................................................91
5.2.3 品質歷史資料查詢....................................................95
5.3 系統實施的效果與效益.....................................................96
第六章結論、建議與未來研究方向.............................................99
6.1 結論.....................................................................99
6.2 建議....................................................................100
6.3 未來研究方向............................................................101
參考文獻....................................................................102

參考文獻

參考文獻
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指導教授

何應欽、賀全慶
(Ying-Chin Ho、Chuanching Ho)

審核日期

2005-10-29

推文