品質資訊系統之規劃與建構 -- 以某光碟製造公司為研究對象

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涂鏡棕(Ching-Tsung Tu) 查詢紙本館藏

畢業系所

工業管理研究所在職專班

論文名稱

品質資訊系統之規劃與建構 -- 以某光碟製造公司為研究對象

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摘要(中)

品質資訊系統（Quality Information System; QIS）係管理資訊系統（Management Information System; MIS）與全面品質管理（Total Quality Management; TQM）之充分結合。而品質資訊系統之開發，須將流程導向之觀念置入系統運作核心，才能達成跨組織、跨功能之整合。藉由品質資訊系統之建立與運用，可協助企業發揮過程管理之持續改善功效，並朝品質提升與顧客滿意之目標不斷前進。
本研究利用流程改造模式之構建，簡化複雜系統，並藉由導入程序之實施，協助企業掌握現況與策劃未來願景。而針對品質資訊系統之規劃與建構，則提出系統化實施步驟與應用方法，協助企業順利推導；藉由系統功效之充分發揮與運用，可進而實現企業目標，創造競爭優勢。

摘要(英)

Quality Information System （QIS） is an ample combination of Management Information System （MIS） and Total Quality Management （TQM）. The concept of process orientation should be put into the core of system operation in order to have an integration effect that can stride across the organization and function widely in QIS developing. To set & use QIS validly will help the business improving effects always and moving toward the target of quality promoting and customer satisfaction continuously.
This research used configuring process reengineering model to simplify a complex system and then assisted the business to handle current situation and plan future perspective through implementing the introduction procedure. Systematic working steps and applied methodologies were proposed herein for being useful tools that will aid the business to plan and construct QIS smoothly, and then to fulfill the business goal and create the competitive superiority progressively via full applied effects in QIS.

關鍵字(中)

★ 全面品質管理
★ 管理資訊系統
★ 品質資訊系統

關鍵字(英)

★ Total Quality Management (TQM)
★ Management Information System (MIS)
★ Quality Information System (QIS)

論文目次

摘要 I
目錄 III
圖目錄 VI
表目錄 IX
第一章緒論 1
1.1 研究背景 1
1.2 研究動機 1
1.3 研究目的 2
1.4 研究範圍 3
1.5 論文架構與研究流程 3
第二章文獻探討 6
2.1 品質資訊系統 6
2.2 資訊系統之關鍵成功因素 21
第三章品質資訊系統之建構 25
3.1 品質資訊系統之建立 25
3.1.1 企業流程改造之定義與重點 25
3.1.2 流程改造模式建構 26
3.1.3 系統導入程序 26
3.2 品質資訊系統之規劃 28
3.2.1 系統規劃原則 28
3.2.2 系統規劃步驟 28
3.2.3 系統建立程序 30
3.2.4 系統資料類型界定 34
3.2.5 系統資訊層級 35
3.3 品質資訊系統之評估 36
3.4 品質資訊系統之導入 37
3.4.1 導入方法 37
3.4.2 導入步驟 40
3.5 品質資訊系統之需求 42
3.5.1 系統運作構件 42
3.5.2 系統資料流程 43
3.5.3 品質機能展開 45
3.5.4 使用對象與系統功能對照 46
第四章個案研究 47
4.1 個案簡介 47
4.2 系統導入分析 47
4.2.1 專案規劃與流程分析階段 47
4.2.2 系統導入與運作評估階段 51
4.3 光碟製造程序與自動化檢測作業流程 51
4.3.1 光碟製造程序 51
4.3.2 自動化檢測作業流程 52
4.4 系統實例應用 54
4.5 系統建構成效 67
4.5.1 成效評量 67
4.5.2 效益分析 69
4.5.3 特色說明 70
4.5.4 困難遭遇 71
第五章結論與未來研究方向 74
5.1 結論 74
5.2 未來研究方向 75
參考文獻 78

參考文獻

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1. 水野滋、赤尾洋二，2003，品質機能展開法，先鋒企管。
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4. 劉志明、葉裕民，2002，「整合性企業流程改造方法的發展與應用 – 以ERP之導入為例」，工業工程學刊，第十九卷，第二期，96-106。

指導教授

何應欽(Ying-Chin Ho)

審核日期

2006-7-12

推文