博碩士論文 944206018 詳細資訊




以作者查詢圖書館館藏 以作者查詢臺灣博碩士 以作者查詢全國書目 勘誤回報 、線上人數:64 、訪客IP:3.144.172.101
姓名 黃一寧(Yi-ning Huang)  查詢紙本館藏   畢業系所 工業管理研究所
論文名稱 考慮多階段服務時間下電腦服務設施之定價
(Optimal pricing of computer service facility with multistage service time)
相關論文
★ 應用失效模式效應分析於產品研發時程之改善★ 服務品質因子與客戶滿意度關係研究-以汽車保修廠服務為例
★ 家庭購車決策與行銷策略之研究★ 計程車車隊派遣作業之研究
★ 電業服務品質與服務失誤之探討-以台電桃園區營業處為例★ 應用資料探勘探討筆記型電腦異常零件-以A公司為例
★ 車用配件開發及車主購買意願探討(以C公司汽車配件業務為實例)★ 應用田口式實驗法於先進高強度鋼板阻抗熔接條件最佳化研究
★ 以層級分析法探討評選第三方物流服務要素之研究-以日系在台廠商為例★ 變動良率下的最佳化批量研究
★ 供應商庫存管理架構下運用層級分析法探討供應商評選之研究-以某電子代工廠為例★ 台灣地區快速流通消費產品銷售預測模型分析研究–以聯華食品可樂果為例
★ 競爭優勢與顧客滿意度分析以中華汽車為例★ 綠色採購導入對電子代工廠的影響-以A公司為例
★ 以德菲法及層級分析法探討軌道運輸業之供應商評選研究–以T公司為例★ 應用模擬系統改善存貨管理制度與服務水準之研究-以電線電纜製造業為例
檔案 [Endnote RIS 格式]    [Bibtex 格式]    [相關文章]   [文章引用]   [完整記錄]   [館藏目錄]   [檢視]  [下載]
  1. 本電子論文使用權限為同意立即開放。
  2. 已達開放權限電子全文僅授權使用者為學術研究之目的,進行個人非營利性質之檢索、閱讀、列印。
  3. 請遵守中華民國著作權法之相關規定,切勿任意重製、散佈、改作、轉貼、播送,以免觸法。

摘要(中) 此篇論文的目標,即是研究以多階段服務時間分配來描述電腦服務設施的運作情形,Cheng(1997)曾以指數分配來描述電腦系統服務運作的情形,並在考慮電腦系統損壞下,對等候線上顧客期望平均等候時間做出了若干推導,但是現實生活中,顧客(使用者)對計算機中心的使用,並不只侷限做單一工作,很可能一次的使用中就包含了數個工作項目或步驟,故我們嘗試以一個更一般的分配來描述電腦系統服務情形,在同樣考慮系統損壞的條件下,討論電腦服務設施(計算機中心)的定價與產能決策,重新推導顧客在系統內的期望平均等候時間,也對電腦系統分析了不同的參數環境下之結果,最後與Cheng(1997)提出之模型做一分析比較,藉由圖形討論其相關意涵與造成此結果的原因。
摘要(英) The objective of this paper is to examine the impact of introducing a multistage distribution in the computer service facility. Cheng(1997) had derived the model which considered the circumstances of computer systems subject to breakdowns and was described with exponential distribution. However, in practice, services provided by a computing center to a user might not be consisted of a single step but often several steps. Consequently we consider a more general distribution to relate the operation of computer systems. Under the same condition of systems breakdown discussed in Cheng(1997), we discuss the pricing and capacity decision of the service facility, renew the model of users’ expected waiting time in the system, and analysis the results between different parameters setting. We compare our model with Cheng(1997) numerically and graphically, and discuss the implication of these different results.
關鍵字(中) ★ 電腦服務設施
★ 系統損壞
★ 多階段服務時間
關鍵字(英) ★ multistage distribution
★ breakdowns
★ computer service facility
論文目次 第一章 緒論 1
1.1研究背景 1
1.2研究動機 2
1.3研究目的 3
1.4論文架構 3
第二章 文獻探討 6
2.1等候造成之影響 6
2.2電腦服務設施之定價 7
2.3等候成本 9
2.4考慮維修率、損壞率的等候模型 11
2.4.1有限顧客容量 11
2.4.2無限顧客容量 15
2.5厄朗分配(Erlang distribution) 17
第三章 研究問題與方法 20
3.1問題與環境描述 20
3.2方法架構與流程 21
3.3符號定義 30
3.4定價模型 31
3.4.1短期決策問題(產能為固定) 31
3.4.2長期決策問題(產能為可改變的決策變數) 32
第四章 數值分析與結果 34
4.1不同平均維修時間下之分析比較 34
4.2服務設施層級數之分析比較 39
4.3模型比較 42
4.3.1不同維修率下之利潤比較 44
4.3.2不同單位等候成本下之利潤比較 46
4.3.3不同利潤函數參數下之利潤比較 48
4.3.4Cheng(1997)與本模型之定價比較 50
第五章 結論與建議 54
5.1研究結論 54
5.2未來研究建議 55
參考文獻 56
參考文獻 Amihud, Y. and Mendelson, H., (1985), “An Integrated Computerized Trading System,” in Market Marking and the Changing Structure of the securities Industry, Chapter 15, by Y. Amihud, T. Ho and R. A. Schwartz, Lexington Books
Ballou, M.C., (1992), “Survey Pegs Computer Downtime Costs at $4 Billion,” Computerworld, Vol.10, 53-56
Banker, R.D., Datar, S.M. and Kekre, S., (1988), “Relevant Costs, Congestion and Stochasticity in Production Environments,” Journal of Accounting and Economics, Vol.10, No.3, 171-197
Bolch, Gunter, Stefan Greiner, H. de Meer, K.S. Trivedi, (1998), “Queueing Networks and Markov Chains, Modeling and Performance Evaluation with Computer Science Applications”, Wiley, New York, USA
Cheng, H.K., (1997), “Optimal Internal Pricing and Backup Capacity of Computer Systems Subject to Breakdowns,” Decision Support Systems, Vol.19, 93-108
Cheng, H.K., (1999), “Pricing and Capacity Decisions of Clustered Twin-Computer Systems Subject to Breakdowns,” Decision Support Systems, Vol.25, 19-37
Dewan, S. and Mendelson, H., (1990), “User Delay Costs and Internal Pricing for a Service Facility,” Management Science, Vol.36, No.12, 1502-1517
Dolan, R.J., (1978), “Incentive mechanisms for priority queueing problems,” Bell J. Ecom., Vol.9, No.2, 421-436
Doherty, W.J. and Kelisky, R.P., (1979), “Managing VM/CMS Systems for User
Effectiveness,” IBM Systems Journal., Vol.18, No.1, 143-163
Drury, D.H., (1980), “A survey of data processing chargeback practices,” Infor., Vol.18, No.4, 342-353
Edelson, N.M. and Hildebrand, D.K., (1975), “Congestion Tolls for Poisson Queueing Processes,” Econometrica, Vol.43, No.1, 81-92
Hirshleifer, J., (1964), “Internal Pricing and Decentralized Decisions,” Management Controls: New Directions in Basic Research, Bonini, Jaedicke and Wagner, Eds., McGraw-Hill
Knudsen, N.C., (1972), “Individual and Social Optimization in a Multi-Server Queue with a General Cost-Benefit Structure,” Econometrica, Vol.40, No.3, 515-528
Kaplan, R. S., (1982), Advanced Management Accounting, Prentice-Hall
Kleinrock, Leonard, (1975), Queuenig Systems, Vol.2, Wiley, New York, USA
Lippman, S.A. and Stidham, S., (1977), “Individual Versus Social Optimization in Exponential Congestion Systems,” Operations Research, Vol.25, No.2, 233-247
Mendelson, H. and Yechiali, U., (1981), “Controlling the GI/M/1 Queue by
Conditional Acceptance of Customers,” Europ. J. Oper. Res., Vol.7, No.1, 77-85
Miller, B.L. and Buckman, A.G., (1987), “Cost Allocation and Opportunity Costs,” Management Science, Vol.33, No.5, 626-639
Mendelson, H. and Whang, S., (1990), “Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue,” Operations Research, Vol.38, No.5, 870-883
Mendelson, H., (1985), “Pricing Computer Services: Queueing Effects,” Communications of the ACM , Vol.28, No.3, 312-322
Nolan, R.L., (1977), “Management Accounting and Control of Data Processing,” National Association of Accountants, New York, USA
Naor, P., (1969), “On the Regulation of Queue Size by Levying Tolls,” Econometrica, Vol.37, No.1, 15-24
Pick, R.A., and Whinston, A.B., (1982), “An internal computer charging mechanism for revealing user preferences,” Working Paper, Krannert School of Management, Purdue University, West Lafayette, IN, USA
Sharp,W.F., (1969), “The Economics of Computer,” Columbia Univ. Press, New York, USA
Stidham, S., (1992), “Pricing and Capacity Decisions for a Service Facility: Stability and Multiple Local Optima,” Management Science, Vol.38, No.8, 1121-1139
Thadhani, A. J., (1981), “Interactive User Productivity,” IBM Systems Journal, Vol.20, No.4, 407-423
Whang, S., (1989), “Cost Allocation Revisited: An Optimality Result,” Management Science, Vol.35, No.10, 1264-1273
Yechiali, U., (1971), “On Optimal Balking Rules and Toll Charges in the GI/M/1 Queue Process,” Operations Research, Vol.19, No.2, 348-370
Zimmerman, J.L., (1979), “The Cost and Benefit of Cost Allocations,” The Accounting Review, Vol.3, 504-521
指導教授 葉英傑(Ying-chieh Yeh) 審核日期 2007-6-22
推文 facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu   
網路書籤 Google bookmarks   del.icio.us   hemidemi   myshare   

若有論文相關問題,請聯絡國立中央大學圖書館推廣服務組 TEL:(03)422-7151轉57407,或E-mail聯絡  - 隱私權政策聲明