參考文獻 |
參考文獻
一、中文部分:
1. Thomas H. Davenport ,2001 ,「ERP 進階實務」,商周出版社
2. 王立善,1999 ,“在全球運籌環境下,台灣資訊電子廠商購買ERP 電腦軟體
系統之決策研究”,台灣大學國際企業研究所未出版碩士論文。
3. 田中玉,1998 ,「平衡計分卡之設計-以國內M 銀行信用卡部門為個案研究
對象」,國立政治大學會計研究所未出版碩士論文。
4. 石滋宜, "ERP 的迷思", 能力雜誌, 民國87.12, pp108 。
5. 江建良,市場調查, 第三版,龍騰出版社, 台北, 1998 。.
6. 吳安妮,1997 ,「績效評估新趨勢」,會計研究月刊,133 期: 11-16 。,1999a
「績效評估觀念在交友上之運用」,會計研究月刊,,1999b 「談成本管理系
統之整合,對企業競爭之提昇」,會計研究月刊,165 期:16-19 。
7. 吳嘯,「平衡計分卡實施時應考慮之課題」,會計研究月刊,179 期,pp. 35-40 。
8. 宋孟霖,1997 ,「本國積體電路製造業關鍵成功因素與績效評估制度之研究:
實地研究」,國立台灣大學會計學研究所未出版碩士論文。
9. 周傳震,2000 ,「平衡計分卡制度應用於國防科技研發機構之研究」,國防管
理學院資源管理研究所未出版碩士論文。
10. 許文科,2000 , 「企業導入ERP 的成功關鍵因素探討」,國立台灣科技大學
管理研究所未出版之未出版碩士論文。
11. 房佳緯,1999 ,「企業導入ERP 系統之個案研究」,交通大學資管所未出版
碩士論文。
12. 果芸, 對ERP 應有的認識, 資訊與電腦, 228 民88.07, 頁40-42
13. 林佩琪,1998 ,「高科技產業研究發展績效衡量之研究」,國立台灣大學會計
學系研究所未出版碩士論文。
14. 林姿菁,2000 ,「平衡計分卡的規劃與設計— 以證券商x 公司為個案研究」,
文化大學會計研究所未出版碩士論文。
15. 林進田,1993 ,抽樣調查:理論與應用,台北:華泰書局。
16. 林漢威, 何謂ERP ?-Enterprise Resource Planning, 能力雜誌, 514 民87.12,
頁30 。
17. 李慶仁,民國89 年6 月,企業導入企業資源規劃系統(ERP )之影響與效
益評估研究,國防管理學院資源管理研究所。
18. 李書行,1995 ,「務實創新的策略性績效評估」,會計研究月刊,113 期, 15-23 。
19. 俞清宇, "企業導入ERP 的策略步驟", 能力雜誌, 民國 87.12,
pp28-29,pp32-33
20. 柯承恩、羅澤鈺,1998 ,「跨世紀管理控制新方法— 平衡計分卡規劃與設計
之本土經驗」,會計研究月刊,155 期,pp. 28-38 。
21. 胡德澤,1998 ,「策略、績效評估與獎酬制度之關連性— 以平衡計分卡為架
構之個案」,文化大學會計研究所未出版碩士論文。
22. 星雙鈺,健保醫療費用審查決策模式,陽明大學醫務管理研究所,研究報告,
1997 年,70-76 頁
23. 徐復春,1994 ,「醫院經營績效與衡量」,醫院,27(5):74-9 。
24. 張英慧,1999 ,「事業策略、績效評估及其成效之探討-以平衡計分卡觀點分
析」,淡江大學會計學系研究所未出版碩士論文。
25. 張晉嘉,1999 ,「筆記型電腦廠商績效指標之探討」,國立台北大學會計學未
出版碩士論文。
26. 張錫峰、劉俊儒、周齊武,「設計一流的會計系平衡計分卡」,會計研究月刊,
138 期,pp. 73-81 。
27. 陳怡之、黃棟樑,1999 ,「我國電腦網路設備廠商之績效評估制度— 以平衡
計分卡分析」,中華民國科技管理研討會,高雄:國立中山大學主辦。
28. 陳明璋,2000 ,「平衡計分卡在中小企業的應用」,國立台北大學企業管理研
究所未出版碩士論文。
29. 陳建國, 淺談企業資源規劃(ERP: Enterprise Resource Planning ),電腦科技, 54
民 88.07, 頁56-58
30. 陳勝一, 高科技業ERP 應用及案例, 資訊與電腦, 228 民88.07, 頁56-58
31. 陳景堂,2000 ,「統計分析:SPSS For Windows 入門與應用」,儒林圖書有
限公司。
32. 陳順宇,多變量分析,華泰書局,民國87 年7 月
33. 曾琇瑩,1998 ,「績效評核項目構建之研究— 以中華電信北區分公司為例」,
國立交通大學經營管理研究所未出版碩士論文。
34. 游育蓁, 何玉美, 導入ERP-佈建快速回應的企業神經系統, 管理雜誌, 296 民
88.02, 頁 60-65
35. 黃棟樑,1998 ,「我國電腦網路設備廠商之關鍵成功因素與績效評估制度—
以平衡計分卡分析」,元智大學管理研究所未出版碩士論文。
36. ERP :中小型企業競爭新利基–訪鼎新電腦副總裁黃錦祿」資訊與電腦,第
228 期,80-81 頁。
37. 楊浩二,多變量統計方法,華泰書局,民國84 年
38. 楊昌霖,1997 ,「企業流程改造與企業資源規劃系統建構之整合性方法」, 清
大工工所未出版碩士論文。
39. 電腦科技編輯室, 漫談企業資源規劃(ERP )的中樞-決策支援, 電腦科技, 54
民88. 09, 頁49-50
40. 廖志德, "導入ERP-實踐世界級的管理", 能力雜誌, 民國87.12, pp20-25
41. 褚秀敏,1998 ,「關鍵成功因素與績效評估制度關連性之研究-以郵局為例」,
國立台灣大學會計研究所未出版碩士論文。
42. 劉鳳如,1999 ,「企業導入企業資源規劃(ERP)套裝軟體的策略性目標與重要
關鍵因素關係之研究」,臺灣大學商研所未出版碩士論文。
43. 鄭緬彰, ERP 的迷思, 管理雜誌, 293 民87.11, 頁34-37 。
44. 鄭瀛川、王榮春及曾河嶸著,1997 ,績效管理,台北:世台管理顧問股份有
限公司。
45. 謝國松,1997 ,「淺談企業經營績效評核與控制」,會計研究月刊,133 期:
17-23 。
46. 簡貴珠, 企業再造的推手-ERP, 網路資訊, 89 民88.04, 頁109-112 。
47. 簡貴珠, 商業應用軟體市場的超級巨星-ERP, 網路資訊, 90 民88.05, 頁
91-94 。
48. 嚴美惠, 如何避免導入無效之ERP-訪SAP 台灣分公司總經理蔡宏隆, 資訊
與電腦, 228 民 88.07,頁80-81 。
49. 蘇郁秀,1999 ,「台灣地區企業採用企業資源規劃系統(ERP )之影響因素
研究」,台灣大學會研所碩士論文。
50. 蘇裕惠(2000),「實施平衡計分卡的七大迷思與三大要點」,會計研究月刊,
179 期,pp. 29-34 。
51. 蔡育瑩,1999 ,「台灣電子業導入ERP 系統之關鍵因素」,國立中興大學企
業管理學系碩士班碩士論文。
二、英文部分:
1. A., and S. R. Letza, and B. Neale. 1997. Linking the balanced scorecard to strategy.
Long Range Planning (April): 242-53.
2. Abernathy W., 1997, Balanced Scorecards Make Teamwork A Reality , Journal
For Quality &Participation , 20(5)58-60
3. Applegate, L. M. , Coporate Information System Mangement,1999
4. Appleton, E., “How to survive ERP”, Datamation, Oct. 9,1998
5. Arveson, P. 1998. Measuring performance in government research agencies.The
Balanced Scorecard..
6. Bailey, J. E. and Pearson, S. W., “Development of a Tool for Measuring and
Analyzing Computer User Satisfaction,” Management Science, Vol. 29, 1983,pp.
530-545.
7. Bancroft, N., H. Seip and Sprengel A., Implementing SAP R/3, 2nd, Manning
publications, 1998.
8. Beamon B.M., “Supply Chain Design and Analysis: Models and
Methods ”,Production Economics, 1998, pp.281-294.
9. Bingi, P., M. Sharma and Godla, K., “Critical Issues Affecting an ERP
Implementation”, Information Systems Management, Summer ,1999, 7-14.
10. Bobby Cameron, "Is ERP in Trouble? : Of course it is", Computerworld, 1998 .
11. Boudreau, M. and Robey, D., “Organizational Transition to Enterprise Resource
Planning Systems: Theoretical Choices for Process Rearch,” Proceeding of
the20th international conference on information systems, Dec. 12-15, Charlotte,
1999,pp. 291-299.
12. Brady, L. D. (1993). Implementing the balanced scorecard at FMC corporation:
An interview with Larry D. Brady. Harvard Business Review
(September/October): pp.143-147.
13. Bragg, Simon, "ERP for Manufacturers", Cambashi Ltd. 1997 July , http://
www.cambashi.co.uk/ERP.htm
14. Brian,M.,”Implement Int egration”,Manufacturing Systems,Sep.1986.
15. Bruce Richmond, Ann Burns, Jay Mabe, Linda Nuthall and Rick Toole, "Supply
Chain Management Tools : Minimizing the risks : maximizing the benefits",
Strategic Supply Chain Alignment, 1998 .
16. Cate T. Corcoran, "Staffing Solution : ERP implementations raise tricky personnel
issues", Infoworld, May 11, 1998.
17. Chang,O.H.、Chow C.W., 1999, The Balanced Scoreboard : A Potential Tool For
Supporting Change And Continuous Improvement In Accou , Issues In
Accounting.
18. Chow, C. W., K. M. Haddad., and J. E. Williamson 1997. Applying the balance
scorecard to small companies. Management Accounting (August): 21-27.
19. Clinton, B. D., and K. C. Hsu.1997. Linking manufacturing control to
management control. Management Accounting(September.):18-24.., and S.
Chen.1998. Do new preformance measures--measure up.Management Accounting
(October): 38-43.
20. Clinton, D ,B. and C.H.ko(1997), JIT and the Balanced Scorecard: Linking
Manufacturing Control to Management Control, ManagementAccounting,
pp.18-24.
21. Corrigan, J.(1996)., The balanced scorecard--the new approach to performance
measurement, Australian Accountant, August, pp. 47-48.
22. Cotteleer, M., R. Austin and Nolan, R., “Cisco Systems, Inc.: Implementing ERP”,
Case 9-669-022, Harvard business school,1998 .
23. Epstein, M. J., and J. F. Manzoni. 1997. Translating strategy into action.
Management Accounting (August): 28-36.
24. Eccles,R.G. 1991. The performance measurement manifesto. Harvard Business
Review (January /February): 131-137.
25. Farley, G.A., “Discovering Supply Chain Management: A roundtable
Discussion, ” APICS – The Performance Advantage, Vol. 7, 1997, pp. 38 —
39.
26. Figg J., 2000, Balanced Scorecards Receive High Marks , Internal Auditor ,
57(2):16
27. Galletta, D. F. and Lederer, A. L., “Some Caution on the Measurement of User Information Satisfaction,”Decision Sciences, Vol. 20, 1989, pp. 419-438.
28. Grady, Michael W., 『Performance Measurement :Implementing Strategy 』,
Management Accounting, June 1991, p51.
29. Gruca TS, Nath D.(1994) The Impact of Marketing on Hospital Performance.
Journal of Hospital Marketing, 8(2):87-112.
30. Higginson, J. K. & Alam, A. (1997), “Supply Chain Management: Techniques
in medium- to-Small Manufacturing Firms ”, The International Journal of
Logistics Management. 8 (2 ), pp. 19-31.
31. Hyde A.C., 1998,The Balanced Scorecard-Moving Above The Bottom Line ,
Public Manager ,27(3):57-60.
32. Hronce, S. M. 1997. Vital Signs: Using Quality, Time, and Cost Performance
Measurements to Chart Your Company’s Future. New York, NY: Arthur Andersen
& Co.
33. Ives, B., Slson, M. H., and Baroudi, J. J., “The Measurement of User Information
Satisfaction,”Communications of the ACM, Vol. 20, No. 10, 1983, pp. 785-593.
34. Kumar, K. and Hillegersberg, V. , “ERP Experiences and Evolution,”
Communications of the ACM, Vol. 43, No. 4, 1999, pp. 23-26.
35. Kaplan R.S. & Norton D.P., 2001, Transforming The Balanced Scorecard From
Performance Measurement To Strategic Management : Part I. , Accounting
Horizons, 15(1).
36. Kaplan, Robert S. & Norton, David P., 1996,”Using The Balanced Scorecard As A
StrategicManagement System” , Harvard Business Review ,74(1):75-78.
37. Kaplan, Robert S. & Norton, David P., 1996,The Balanced Scorecard :
Massachusetts .
38. Kaplan 、Robert S.,1994,Devising A Balanced Scorecard Matched To Business
Strategy .
39. Kerssens-van Drongelen, I. C., and A. Cook. 1997. Design principles for the
development of measurement system for research and development processes.
R&D Management (April): 345-57 , and J. Bilderbeek. 1999. R&D performance
measurement: More than choosing a set of metrics. R&D Management (January):
35-45.
40. Kelvin Cross and Richard Lynch, 『Tailoring Performance Measures to Suit our
Business 』, Journal of Accounting and EDP, spring 1990.
41. Laughlin, S., “An ERP Game Plan”, Journal of Business Strategy, Jan. Feb., 1999,
32-37 .
42. Lewis 、Bob , 2000,It’S Balancing Act : Here’s Why You Should Lead The
Balanced Scorecard Process , Info World , 22(15):92.
43. Lingle, J. H., and W. Schiemann. 1996. From balanced scorecard to strategicgauges: Is measurement worth it? Management Review (March): 56-61.
44. Lipe M.G.、Salterio S.E., 2000,The Balanced Scorecard : Judgmental Effects Of
Common And Unique Performance Measures. , Accounting Review ,
75(3):283-299
45. Lozinsky, Sergio, "Enterprise-Wide Software Solutions", Addison Wesley, 1998 .
46. Mabert ﹐V.A. & Venkataramanan ﹐M.A.﹐1998, “Special research focus on
supply chain linkages :challenges for design and management in the 21st
century ”, Decision Sciences, 29(3)﹐pp.537-550.
47. Mac Stravic S., 1999,A Really Balanced Scorecard , Health Forum Journal ,
42(3):64-68.
48. Maisel, Lawrence S., 1992, Performance Measurement : The Balanced Scorecard
Approach ,Journal Of Cost Management , Summer , P49.
49. Maloni, I. & Benton, W. C.(1997 ), “Supply Chain Partnerships: Opportunities
for Operations Research,” European Journal of Operational Research, 10 (3 ),
pp.419-429.
50. McKinsey Quarterly, "The case for ERP Systems", McKinsey&Company
measures that drive performance, Harvard Business Review, pp. 71-79.
51. Minahan, T., “Enterprise Resource Planning: Strategies not Included,”
Purchasing,. Vol. 25, No. 1, 1998, pp.112-127.
52. Norbert Welti, "Successful SAP R/3 Implementation : Practical Management of
ERP Projects", Addison-Wesley, 1999 .
53. Prasad et al., 1996 M V Nagendra Prasad, Victor R. Lesser and Susan E.
Lander, "Retrieval and Reasoning in Distributed Case Bases", Journal of Visual
Communication and Image Representation, Vol 7, No. 1, March 1996, pp. 74-87.
54. Raymond, L., “Validating and Applying User Satisfaction as a Measure of MIS
Success in Small Organization,”Information and Management, Vol. 12, 1987, pp.
173-179.
55. Ralph Kappelhoff, "Integration of ERP to the final control elements", ISA
Transactions. Vol. 36, No. 4, pp229-238, 1998 .
56. Robert, I. 1997. The balanced scorecard approach to strategy management .The
Public Manager (Fall): 47-50.
57. Robinson R., 2000,Balanced Scorecard , Computer World , 34(4):52.
58. Sadagopan, S., “The World of ERP,” ERP 98 Top Management Workshop,
Bangalore February 13-14, 1998.
59. Stephen P. Laughlin, "An ERP Game Plan", Journal of Business
Strategy,January/February, 1999, pp 36 .
60. Sullivan 、Tom, 2001, Scorecards Ease Businesses’ Balancing Act. , Info World ,23(2):32.
61. Sweat, J., “ERP - Enterprise Application Suites are Becoming a Focal Point of Business and Technology Planning”, InformationWeek, Oct. 26, 1998 .
62. Tatikonda, L.U. and Tatikonda, R.J. (1996), "Measuring and Reporting the Cost of Quality," Production & Inventory Management Journal, Vol. 37, No. 2, pp. 1-7.
63. Thomas H. Davenport, "Putting the Enterprise into the Enterprise System",
Harvard Business Review, July- August, 1998, p121-130 .
64. Tim Minahan, "Enterprise Resource Planning: Strategies not included",
Prechasing, July 16, 1998 .
65. Vitale, M., and S. C. Mavrinac. , and M. Hauser. (1994) DHC: The chemical
division’s balanced scorecard. Planning Review (July/Aug.):17, 45.
66. Wise Ri. , 1997, The Balanced Scorecard Approach To Strategy Management ,
Public.
67. Wise, R. I. 1997. The balanced scorecard approach to strategy management. The
Public Manager (Fall): 47-50 .
網頁部分
1. Baan 網站, http://www.baan.com
2. Joshua Greenbaum, "Origin ERP : The Origin and Future of ERP Outsourcing",
3. http://www.erp-outsouring.com/main.htm, 1999
4. Oracle 網站, http://www.oracle.com
5. SAP AG 網站, http://www.sap.com
6. Peoplesoft 網站, http://www.peoplesoft.com
7. 中華徵信所贊助學術研究計畫,中華徵信所廠商資料庫,
http://www.credit.com.tw
8. 鼎新電腦,”Homepage”,
9. 隆傑全球工商資訊網,http://www.ivnet.com.tw/twyp.htm |