E-Business套裝應用系統及其導入顧問之評選

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姓名

洪舜彥(Shun-Yen Hung) 查詢紙本館藏

畢業系所

企業管理學系在職專班

論文名稱

E-Business套裝應用系統及其導入顧問之評選
(Evaluation of E-Business Packaged software and its implementation consultants)

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摘要(中)

由於經營環境的變遷，策略上愈來愈需要企業專注於其核心競爭力上;所以對於IT相關服務，尤其是新應用系統的導入，企業多半會往外部尋找解決方案。套裝軟體在成本、時程以及提供實務典範上，都比客製開發擁有較佳的優勢，因此愈來愈多的企業傾向選擇購買套裝軟體。尤其對小型企業而言，套裝軟體不僅是一種具吸引力的解決方案，也可能是取得資訊系統的唯一方法。
然而一般企業對於如何挑選適合自己的軟體產品，並沒有太多的經驗；所以仍然要面對多風險。在系統的導入過程中，多數的企業必須要借助外部顧問的協助，以解決在導入過程中會遭遇的困難，但是許多企業對於選擇顧問並不像選擇應用系統般謹慎；此外在客觀環境上，中小型的ERP產品以及個別功能的應用系統，導入顧問服務和軟體產品多數會由同一個供應商提供。但是目前的文獻比較少論及面臨這樣性質的產品時，如何將顧問的因素納入考量。
因此本研究的目的在提出一套系統化的架構，讓企業在面臨選擇e-Business套裝應用系統及其導入顧問時有所依循。主要貢獻共有三項：
(一) 彙整各文獻中關於套裝應用系統評選時的考量準則，並透過AHP 法取得各準則的相對權重，排列出各準則之相對重要性供企業參考。
(二) 提供一般企業，尤其是中小企業在進行套裝應用系統評選時，一個簡單可行的執行方法。這項方法中在可行的範圍內綜合考量了學術界、產業界以及企業本身評選人員的意見，企業按部就班執行即可順利完成評選工作。
(三) 以往的研究都只將評選重點放在應用系統本身，忽略了供應商顧問在整個專案中的重要性，沒有將這個因素納入評選。在本研究中特別針對這項缺失做了加強。
一般中小型企業藉由本研究提出的架構及程序，在不需要投入很多資源的情況下也能得到良好的結果。希望這樣對於一般企業，尤其是中小企業在資訊化上的進度上能有某種程度的幫助。

摘要(英)

The business environment for enterprise continue to change which force them to focus on their core competence in strategy.
When enterprises face decision of selecting information service, especially adopting new application system, at most cases
they will look out to find solutions. Nowadays packaged software shows better solution in cost, schedule and providing Best-
Practice than customized development system. So more and more company trend to choose packages software to fulfill their
requirements. In the viewpoint of resource, packaged software is not only a attractive solution, but also the sole approach
to get their information system for small & middle size enterprise.
However, most enterprise does not have enough experience on choosing adequate software product, so there still exists risks.
Besides this, most enterprise will have to seek outside experts to help them solve the problems occurring from implementing
the system. But most of them do not show as much care as they are selecting software application. For those small & middle
size ERP and individual application system in the software market, usually the software product and implementation
consultants will be provided by the same supplier. Literatures up to now seldom discuss how to put the factors of experts
into consideration when facing selection of this type of product.
The purpose of this research is to propose a systemized framework & model which provide a guideline to the enterprise when
facing selection of E-Business packaged software and implementation consultants. There are three major contributions of the
research:
1.This research collects important criteria about selecting packaged application system from recently literatures, then get
comparative weighting and ranking for each criteria through analytic hierarchy process, the result can be a reference for
enterprise.
2.This framework propose a simple and workable procedure for enterprise to evaluate packaged software, which is specially
helpful for small size company. This procedure had put together opinions from research literatures, software industry experts
and evaluation team from enterprise itself in all possible range. Enterprise can finish its evaluation job just follow the
procedure step by step.
3.The former research had put lot of evaluation efforts on application itself, but ignored the importance of the experts from
supplier in the whole project and did not put this factor into consideration. This evaluation model had make reinforce for
this shortcoming.
Through the model and framework proposed in this research, a middle-small size enterprise can get a good result without
invest lot of resources. I hope this can be helpful for middle-small size company while moving toward computerized.

關鍵字(中)

★ 評選
★ 應用系統
★ 分析層級法
★ 顧問
★ 套裝軟體

關鍵字(英)

★ consultants
★ evaluation
★ selection
★ AHP
★ Packaged Software

論文目次

摘要
第一章緒論
第一節研究背景與動機 …………………………………………………………1
第二節研究目的 …………………………………………………………………2
第三節研究貢獻 …………………………………………………………………2
第四節研究步驟與流程 …………………………………………………………3
第二章文獻探討
第一節選擇套裝應用系統的準則探討 …………………………………………4
第二節選擇套裝應用系統導入顧問的準則探討 ………………………………9
第三節決策方法…………………………………………………………………11
第三章建構評選模式及個案應用實例
第一節 AHP決策方法……………………………………………………………15
第二節評選架構…………………………………………………………………20
第三節準則之定義………………………………………………………………22
第四節問卷設計…………………………………………………………………22
第五節對象與資料回收…………………………………………………………22
第四章資料分析與研究結果
第一節主要構面考量準則權重分析……………………………………………23
第二節主要構面之次階層考量準則權重分析…………………………………25
第三節本評選模式之結果比較與敏感度分析…………………………………34
第五章結論與建議
第一節結論………………………………………………………………………38
第二節研究建議…………………………………………………………………39
第三節研究限制…………………………………………………………………39
參考書目 ……………………………………………………………………………41
附錄………………………………………………………………………………46

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指導教授

許秉瑜(Ping-yu Hsu)

審核日期

2004-6-2

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