非正式員工的分群研究與探討

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蕭惟升(Weisheng Hsiao) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

非正式員工的分群研究與探討

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摘要(中)

由於社會環境的變遷，企業組織的需要，非正式員工在近年來快速的成長，已經是職場上不可或缺的一環。但是由於非正式員工的來源廣，組成人員複雜，在管理上較難以對症下藥，所以本研究企圖找出在這一個非正式員工的大群體中，是否存在著一些各具特色的次群體，也期望這樣的分群結果，能在管理上有所助益，使管理者能找到一些施力點。
研究對象是以服務業為主，共有110位部分工時工，3位短期契約工和20位派遣人力。分群的變數方面，本研究選取了Schien的職業導向測驗、Meyer和Allen的三成分組織承諾以及工作滿意度和一些其它變數來做群集分析。分群過程採用了華德法和K-means法，共得到了4個群體，分別根據他們的特色，或是和其它群體的差異，為其命名為工作就是工作、工作就是金錢、初生之虎和年輕就是本錢，並分別對這四個群體的特色做描述，以及做了一些管理上可以參考的建議，希望能做為非正式員工分群研究的一個墊腳石，在學術及實務上都有貢獻。

關鍵字(中)

★ 非正式員工
★ 群集分析
★ 生涯定錨

關鍵字(英)

論文目次

第一章緒論…………………………………………………………………………1
1.1 研究背景與動機……………………………………………………………………1
1.2 研究目的……………………………………………………………………………2
第二章文獻探討……………………………………………………………………4
2.1生涯定錨(Career Anchor)…………………………………………………………4
2.2 非正式員工…………………………………………………………………………6
2.3 組織承諾……………………………………………………………………………9
2.4 工作滿意度…………………………………………………………………………11
第三章研究方法……………………………………………………………………13
3.1 研究架構……………………………………………………………………………13
3.2 研究對象……………………………………………………………………………13
3.3 問卷問項……………………………………………………………………………14
3.4 群集分析(Cluster Analysis)……………………………………………………16
3.5 其它…………………………………………………………………………………19
第四章資料分析與結果……………………………………………………………20
4.1 樣本結構……………………………………………………………………………20
4.2 信度與效度…………………………………………………………………………22
4.3 群集分析……………………………………………………………………………26
4.4 事後比較……………………………………………………………………………29
4.5 分群結果與敘述……………………………………………………………………31
第五章結論與建議…………………………………………………………………36
5.1 結論…………………………………………………………………………………36
5.2 管理意涵……………………………………………………………………………37
5.3 研究限制……………………………………………………………………………39
5.4 未來研究……………………………………………………………………………41
中文參考文獻……………………………………………………………………………42
英文參考文獻……………………………………………………………………………42
附錄 1……………………………………………………………………………………45

參考文獻

中文參考文獻
陳順宇（2000），「多變量分析」，第二版，台北：華泰。
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指導教授

葉穎蓉(Ying-Jung Yeh)

審核日期

2005-7-14

推文