以任務/科技配適構面擴充期望確認理論 - 以ERP系統為例

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鄧偉志(Wei-Chih Teng) 查詢紙本館藏

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企業管理學系

論文名稱

以任務/科技配適構面擴充期望確認理論 - 以ERP系統為例
(Extending expectation confirmation theory with task-technology fit constructs.)

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摘要(中)

科技蓬勃發展，環境快速變遷，企業必須妥善內部整合以爭取優勢地位。企業資源規劃 (Enterprise Resource Planning, ERP)是企業在競爭激烈的環境，希望藉由資訊科技的協助之下，整合企業內部的資訊和有限的資源，以取得競爭優勢並進而達成企業目標，因應顧客需求快速變化潮流的產物。近年有關資訊系統導入成功與否的文獻，多數以使用者滿意度以及意願為依據，其中又以「期望確認理論」 (Expectation Confirmation Theory) 為大宗。然而，雖然期望確認理論能有效地量測使用者的滿意及意願，卻鮮少有研究將使用者工作的特性進行深入地考量，對於實務的管理只能帶來有限的幫助。本研究所針對的 ERP系統，這類系統與工作有十分緊密的關聯，因此希望能藉由「任務/科技配適理論」中的構面來擴充原有期望確認理論，選出適合應用於 ERP系統的構面：「即時性」、「可靠性」，並探討各概念間的關係為何。此外，也盼能提供未來相關的研究新的思考面向。
本研究以台灣區近一年導入或更新 ERP系統之企業為對象，以問卷發放的方式收集資料，之後利用結構方程模式 (SEM)進行分析，結果顯示「即時性」與「可靠性」會對「確認程度」造成正向影響，進而影響「有用性認知」、「滿意度」，以及「持續使用意願」。如此，系統管理者應該盡可能地使資訊系統配合工作所需，提升使用者的持續意願，才是成功推動 ERP系統的關鍵。

摘要(英)

Assessing the effectiveness or success of information systems has long been identified as one of the most critical issues of IS management. Among various assessments of IS success, user satisfaction or intention is one of the most widely used measures. A large amount of research which has been done in the past on measurement of user satisfaction was using the Expectation Confirmation Theory (ECT ) approach. However, while ECT approach has the capability to assess user satisfaction and intention, it fail to capture other job-critical factors, that is, it does not take job characteristics or technology (IS) functionalities into consideration.
In this research, we propose an integrated conceptual model based on Task-Technology Fit (TTF) and ECT, using SEM to verify the relationship between each construct, and attempt to give some implications for managerial practices.
Empirical data for hypotheses testing were collected via a survey. Mailing list of company using ERP system was obtained from SAP and Oracle Taiwan. The result shows that two constructs in TTF do have significant effect to Confirmation, namely Timeliness and Reliability. These two constructs will further influence user’s Satisfaction and Continuance Intention.

關鍵字(中)

★ 可靠性
★ 即時性
★ 期望確認理論
★ 科技任務配適度

關鍵字(英)

★ Expectation Confirmation Theory
★ Task-Technology Fit
★ Timeliness
★ Reliability

論文目次

摘要 I
Abstract II
目錄 III
表目錄 V
圖目錄 VII
第一章緒論 1
1.1 研究動機 1
1.2 研究目的 2
1.3 論文架構 2
1.4 研究流程 3
第二章文獻探討 4
2.1 IS環境下的期望確認理論 4
2.2 有用性認知 7
2.3 確認程度 9
2.4 滿意度 10
2.5 持續使用意願 13
2.6 任務/科技配適度 14
第三章研究設計 17
3.1 研究架構 17
3.2 定義與衡量方式 23
3.2.1 有用性認知 23
3.2.2 確認程度 24
3.2.3 滿意度 25
3.2.4 持續使用意願 26
3.2.5 任務科技配適 27
3.3 研究假設 28
3.3.1 任務科技配適假說 28
3.3.2 ECT-IS 理論假說 29
3.4 研究設計 30
3.4.1 資料蒐集方法及研究對象 30
3.4.2 問卷設計 31
3.4.3 問卷結構與問項內容 32
3.5 資料分析方法 33
3.5.1 描述性統計分析 33
3.5.2 結構方程模式 34
第四章實證結果分析 38
4.1 樣本描述與敘述統計分析 38
4.1.1 基本資料描述 38
4.1.2 研究變項描述性統計分析 44
4.1.3 樣本無回應偏差分析 46
4.1.4 樣本相關性分析 47
4.2 LISREL量測模式分析 49
4.2.1 模式基本配適度 49
4.2.2 信效度分析 50
4.2.3 模式適合度分析 53
4.3 LISREL 整體關係模式分析 55
4.3.1 結構關係模式建立 55
4.3.2 模型適合度評鑑 57
4.3.3 整體模式因果關係分析 59
第五章結論與建議 63
5.1 研究結論 63
5.1.1 研究結果說明 63
5.1.2 研究貢獻 64
5.2 管理實務的建議 65
5.3 研究限制 66
5.4 後續研究建議 67
參考文獻 69
附錄 75

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指導教授

許秉瑜(Ping-Yu Hsu)

審核日期

2008-6-24

推文