組織文化與知識管理科技採用關係之探討

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劉彥麟(Yen-Lin Liu) 查詢紙本館藏

畢業系所

資訊管理學系

論文名稱

組織文化與知識管理科技採用關係之探討
(Organizational Culture and the Adoption of Knowledge Management Technologies)

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摘要(中)

組織文化已逐漸被視為組織在運用智慧資產時的主要阻力或是助力。從現有的文獻中我們得知有許多資訊科技可以支援組織知識管理的活動。本研究目的在藉由實徵研究的方式探討組織文化與知識管理科技採用的關係。根據文獻，組織文化可以被分為五個面向：理性、群體、發展、階層和道德文化。根據知識管理的基本流程，知識管理科技可以被歸類成五大項，分別是創造、儲存與擷取、應用與平臺科技。研究結果顯示知識儲存/擷取科技、知識平臺科技與所有的文化構面都有正向的關係，而知識創造科技與道德、群體和發展文化有正向關係，知識應用科技則與發展與階層文化有正向關係。普遍來說，組織文化與知識科技採用的關係是低度正向相關。研究結果也發現雖然大多數的企業已經開始體認到知識管理的重要性，但是從重視知識管理到正式採用知識管理系統，這之間仍存在著很大的差距。目前採用程度高且知識相關度高的科技還是傳統的如資料庫、內部網路、網際網路與電子郵件。本研究希望能對於進一步瞭解組織文化與知識管理科技之間的關係做出一些貢獻。

摘要(英)

Organizational culture is increasingly recognized as a major facilitator or barrier to leverage intellectual assets. Early works have shown that there are various technologies that can support knowledge management. This research presents an empirical study designed to explore and define the sophisticated relationships between organizational culture and the adoption of KM technologies. According to empirical studies, organizational culture could be decomposed into five dimensions: rational, group, development, hierarchical, and ethical culture. Considering the basic processes of knowledge management, KM technologies can be categorized into five major types: creation, storage/retrieval, transfer, application, and platform technology. The result of the correlation analysis shows that storage/retrieval and platform technologies have positive relationships with all the cultures, while creation technologies are positive correlated with ethical, group and development culture and application technologies with development and hierarchical culture. However, in general, organizational cultures and KM technologies are weakly correlated. Moreover, though the majority of corporations started to recognize the value and importance of KM, there are only a few technologies such as database, email, intranet and Internet were highly adopted and frequently used in KM activities. There exists a huge gap between recognizing the importance of KM and formally adoption of KM systems. This study contributes to the understanding of how organizational culture affects and interacts with KM technologies and in what ways as well as the current adoption of KM technologies in Taiwan.

關鍵字(中)

★ 知識管理系統
★ 組織文化
★ 組織學習
★ 科技採用

關鍵字(英)

★ Technology adoption
★ Organizational learning
★ Organizational culture
★ Knowledge management systems

論文目次

1. Introduction.......................................................... 1
2. Literature Review..................................................... 3
2.1 Knowledge Management................................................. 3
2.1.1 Knowledge Management Technologies.................................. 5
2.1.2 Knowledge Management Activities and Mapped Technologies............ 8
2.2 Organizational Culture............................................... 13
2.2.1 Methods to Diagnose Organizational Culture......................... 13
2.3 Organizational Culture and KM........................................ 18
3. Research Model and Research Hypotheses................................ 20
3.1 Dimensions of organizational culture................................. 20
3.2 Dimensions of KM technologies........................................ 21
3.3 Hypothesis........................................................... 24
4. Methodology........................................................... 27
4.1 Sampling and Survey Procedures....................................... 27
4.2 Instrument........................................................... 28
4.3 Data Analysis Methods................................................ 29
4.3.1 Descriptive Statistics............................................. 29
4.3.2 Validity........................................................... 30
4.3.3 Reliability........................................................ 31
5. Results and Implications.............................................. 32
5.1 Response Rate........................................................ 32
5.2 Instrument Quality Analysis.......................................... 32
5.3 Demographics......................................................... 37
5.3.1 Sample Characteristics............................................. 37
5.3.2 KM Development Stage............................................... 40
5.3.3 Independent Samples Test........................................... 43
5.4 Primary Analysis..................................................... 45
5.4.1 One Sample t Test.................................................. 45
5.4.2 Hypothesis Testing................................................. 48
5.4.3 Regression Analysis................................................ 50
6. Conclusion............................................................ 54
6.1 Summary and Discussion............................................... 54
6.2 Contributions........................................................ 55
6.3 Limitations and Future Research...................................... 55
6.3.1 Limitations........................................................ 55
6.3.2 Future Research.................................................... 57
References............................................................... 58
Appendix: Questionnaire.................................................. 63

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指導教授

鄭裕勤(Eric Y. Cheng)

審核日期

2005-7-8

推文