摘要(英) |
How to use the Strategic Information System to enforce the efficiency and effectiveness of traditional maintenance serviced by manpower, then achieve the target of Differentiated Service, Cost Reduction and Innovation are the major challenges for the Semi-conduction Equipment Provider.
We studied the Theory and Practice of The Remote Diagnostics System based on the Real Time Data Transferring Technology, developed by an American Semi-conduction Equipment Supplier, K Company, as a Case Study, and through the Interview with T Company, a single-largest customer of K Company in Taiwan, we understood the current application status from this remote service and the un-expected difficulties from the system implementation. After the review, we had assumed the conclusion of this research as:
1. Develop a simplified, automatic Remote Service Request system, to improve the voice network problem and language barrier issues.
2. By using the advanced Network Security Technologies to build the trust from the customer, applying the advanced functionalities of the Remote Diagnostics such as Instant Detect and Predictive Maintenance to fulfill the requirement of on-site service.
3. Reducing the direct labor cost from the Service Contract, keeping the customer use this Remote Service continuously and gain their benefits.
4. Using the real efficiency and effectiveness from Remote Service as a key differentiate factor of selling strategic, promote the Equipment to occupy the highest market share. |
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網路資料部份
Applied Material Corp., http://www.appliedmaterials.com/
Digitimes科技網,http://www.digitimes.com.tw/
Internacional SEMATECH, http://www.sematech.org/
JISC 日本工業標準調查會,http://www.jisc.go.jp/
Semiconductor Equipment and Matrial International, http://www.semi.org/
Texas Instruments, http://www.ti.com/
工業技術研究院, http://www.itri.org.tw/index.jsp |