建構企業知識分享網站關鍵成功因素之研究-以汽車零組件公司為例

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姓名

李文宗(Wen Tsung Lee) 查詢紙本館藏

畢業系所

高階主管企管碩士班

論文名稱

建構企業知識分享網站關鍵成功因素之研究-以汽車零組件公司為例

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摘要(中)

本研究以汽車零組件產業為背景，探討汽車零組件產業導入企業資訊管理之成功關鍵因素，研究中採用DeLone & McLean 的泛用型資訊系統成功模型，透過文獻探討找尋影響汽車零組件產業企業資訊網站成功的六類系統模型變數。以天下雜誌2005年1000大企業中之汽車零組件業的從業人員為研究對象，驗證此模型。研究結果發現，系統品質、資訊品質、服務品質會影響使用者知覺有用，系統品質、資訊品質、服務品質會影響使用者滿意度，其中以系統品質對使用者滿意度的影響最大，服務品質對使用者滿意度的影響最小；而知覺有用及使用者滿意度會影響其企業知識網站系統的使用意願，且使用意願對使用者的使用及滿意度具有回饋的效果。

摘要(英)

This research aims to study with the Automotive Parts Manufacturing Industries as reference, researched the key success points for the industries to phase in the Enterprise Information Management. In the research, Delone & McLean’s accredited model of General Information System been used; From the academic writing, researched six models system variance which influent the success of the information website for the Automotive Parts Manufacturing Industries.
As the result from the research, quality of the system, quality of the information and the quality of the service can influent the users’ sense of advantage, as well as the users’ satisfaction. From it, the influence from the quality of system is obvious, and the influence from the quality of service is less. The users’ sense of advantage and the users’ satisfaction can influent his interest in using the enterprise knowledge website system, while the interest of using the system could influent the users’ satisfaction in return.

關鍵字(中)

★ 資訊系統成功模型
★ 資訊網站
★ 汽車零組件業

關鍵字(英)

★ Automotive Parts Manufacturing Industries
★ Infor

論文目次

第一章緒論............................................................................................................. 1
第一節研究背景................................................................................................. 1
第二節研究動機與目的..................................................................................... 3
第三節研究流程................................................................................................. 5
第二章文獻探討.......... .......................................................................................... 7
第一節核心競爭力............................................................................................... 7
第二節知識分享理論........................................................................................... 9
第三節知識分享工具........................................................................................... 13
第四節科技接受理論........................................................................................... 20
第五節資訊系統成功模型................................................................................... 24
第三章汽車產業分析............................................................................................. 29
第一節汽車產業現況分析................................................................................... 29
第二節汽車零組件產業現況分析....................................................................... 34
第四章實證分析方法介紹..................................................................................... 38
第一節個案分析................................................................................................... 38
第二節線性結構方程式....................................................................................... 41
第三節變數定義與衡量....................................................................................... 45
第四節研究架構與假設....................................................................................... 47
第五章個案公司簡介.......... .................................................................................. 49
第一節堤維西個案分析........................ .............................................................. 49
第二節東陽個案分析........................................................................................... 53
第三節閎暉個案分析........................................................................................... 56
第六章資訊系統成功模型分析............................................................................. 59
第七章結論與建議................................................................................................. 65
第一節研究結論................................................................................................. 65
第二節管理意涵................................................................................................. 67
第三節研究限制................................................................................................. 69
第四節後續研究建議......................................................................................... 70
中文文獻..................................................................................................................... 71
英文文獻.................................. ......................... .................................... .................. 72
附錄一資訊系統導入分析問卷...................... ............................... .................. 75

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網頁資料：
台灣區汽車工業同業公會： http://www.ttvma.org.tw/cht/index.php
工研院產業資訊與趨勢中心，自動化產業技術與市場趨勢專輯：
http://www.mirl.itri.org.tw/mirl-inter/knowledge/mim/256/256-09.pdf
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指導教授

滕曉雲

審核日期

2008-6-11

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