團隊衝突與資訊分享意願對於新產品開發問題解決能力之影響

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：48

、訪客IP：18.116.15.109

姓名

林浩正(Hao-Cheng Lin) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

團隊衝突與資訊分享意願對於新產品開發問題解決能力之影響
(The Impact of team conflict and information sharing on problem solving in new product development project)

相關論文

★ 以第四方物流經營模式分析博連資訊科技股份有限公司	★ 探討虛擬環境下隱性協調在新產品導入之作用--以電子組裝業為例
★ 動態能力機會擷取機制之研究－以A公司為例	★ 探討以價值驅動之商業模式創新－以D公司為例
★ 物聯網行動支付之探討-以Apple Pay與支付寶錢包為例	★ 企業資訊方案行銷歷程之探討-以MES為例
★ B2C網路黏著度之探討-以博客來為例	★ 組織機制與吸收能力關係之研究－以新產品開發專案為例
★ Revisit the Concept of Exploration and Exploitation	★ 臺灣遠距醫療照護系統之發展及營運模式探討
★ 資訊系統與人力資訊科技資源對供應鏈績效影響之研究-買方依賴性的干擾效果	★ 資訊科技對知識創造影響之研究-探討社會鑲嵌的中介效果
★ 資訊科技對公司吸收能力影響之研究－以新產品開發專案為例	★ 探討買賣雙方鑲嵌關係影響交易績效之機制 ─新產品開發專案為例
★ 資訊技術運用與協調能力和即興能力對新產品開發績效之影響	★ 團隊組成多元性影響任務衝突機制之研究─ 以新產品開發專案團隊為例

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

至系統瀏覽論文 ( 永不開放)

摘要(中)

在這個全球化競爭的環境中，組織將會面臨許多挑戰，如果組織想要克服困境並擊退競爭對手，提升問題解決能力被視為是一個關鍵性的競爭武器。過去有許多研究將焦點放在不同的團隊衝突對於團隊績效與創新的影響。然而有時候，高程度的任務型衝突與關係型衝突是可能同時存在的。我們將重點放在關係型衝突與資訊分享意願對於新產品開發團隊問題解決能力的影響。我們還推論高程度的任務型衝突可能會減弱關係型衝突的負向影響,並強調它必須透過兩個類型的團隊衝突交互作用而形成。因此，我們將研究重點放在關係型衝突如何影響資訊分享意願，並透過其影響問題解決能力及任務型衝突在其中扮演的角色。
我們的實證分析是針對台灣前 2000 大製造業之廠商為研究主體，並以曾參與過新產品開發專案的人員及主管為問卷填答對象，回收之有效問卷共207份。研究結果顯示關係型衝突對於資訊分享意願是負向的影響，而資訊分享意願對於問題解決方案—數量與問題解決方案—創造性都是正向的影響。我們還發現當任務型衝突的程度提高時，會減弱關係型衝突對資訊分享意願的負向關係。

摘要(英)

In the global competitive environment, the organizations will face many challenges, if organizations wish to overcome difficulties and repel competitors,then improving problem-solving competence has been considered a key competitive weapon. Past research studies have proposed key issues on different types of team conflict that affect team performance and innovation. Yet sometimes, high levels of task conflict and relationship conflict coexist. The present study focus on the impact of relationship conflict and information sharing on problem solving in new product development projects.We also propose that high levels of task conflict may lessen the negative effect of relationship conflict, and emphasize the need to attend to the interactive effect of both types of team conflict. Therefore, our goal is to find out how relationship conflict affects problem-solving competence by information sharing willingness and investigate the role of task conflict in this framework.
Our empirical analysis is focused on the manufacturing industry in Taiwan. we sent the questionnaires to companies that are within the new product development (NPD) group. In total, we collected 207 questionnaires. The results showed that relationship conflict had a negative impact on information –sharing willingness, and information-sharing willingness had a positive impact on problem -solving solution quantity and problem-solving solution creativity. We also found that when the level of relationship conflict increases, the negative relationship between relationship conflict and information-sharing willingness reduces.

關鍵字(中)

★ 衝突管理
★ 資訊分享
★ 問題解決能力

關鍵字(英)

★ Conflict management
★ Information sharing
★ Problem-solving competence

論文目次

目錄
第一章緒論 1
第一節研究背景與動機 1
第二節研究目的與問題 3
第三節研究方法 3
第四節研究流程 4
第五節章節架構 5
第二章文獻探討與研究假說 6
第一節團隊衝突 6
第二節團隊衝突與資訊分享意願 10
第三節問題解決能力 14
第三章研究設計 17
第一節研究架構 17
第二節研究假說 18
第三節衡量變數定義 18
第四節結構方程模型 23
第五節抽樣方法與問券設計 28
第四章研究結果 29
第一節基礎樣本資料分析 29
第二節測量模型之評估 32
第三節結構模型之評估 39
第四節研究假說分析 45
第五章結論與建議 46
第一節研究結果 46
第二節管理意涵 48
第三節研究限制與未來研究建議 49
參考文獻 50

參考文獻

Amason, A. C. (1996), “Distinguishing the effects of functional and dysfunctional
conflict on strategic decision making: Resolving a paradox for top management teams,” Academy of Management Journal, 39, p. 123-148.
Amason, A. C., & Sapienza, H. G. (1997). The effects of top management team size
and interaction norms on cognitive and affective conflict. Journal of Management, 23: 495-601
Appleyard, M. M., C. Brown, and L. Sattler. (2006). An international investigation of
problem-solving performance in the semiconductor industry. Journal of Product Innovation Management 23: 147–67.
Atuahene-Gima, K. (2003). The effect of centrifugal and centripetal forces on product
development quality and speed: How Does Problem Solving Matter? Academy of Management Journal 46 (3):359–73.
Bagozzi, Richard P, & Yi, Youjae. (1988). On the evaluation of structural equation
models. Journal of the academy of marketing science, 16(1), 74-94.
Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in
social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173-1182.
Bock, G., Zmud, R., Kim, Y., & Lee, J. (2005). Behavioral intention formation in
knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quarterly, 29(1), 87-111.
Boulding (1963), “Boulding K.E. towards a pure theory of threat systems,” The
American Economic Review, 53(2), p. 424-34.
Brehmer, B. 1976. Social judgment theory and the analysis of interpersonal conflict.
Psychological Bulletin, 83:985-1003.
Brown, S. L. and K. M. Eisenhardt (1998). Competing on the edge : strategy as
structured chaos., Harvard Business School Press.
Bunderson, J. S. and Boumgarden, P. (2010). ‘Structure and learning in self-managed
teams: why “bureaucratic” teams can be better learners’. Organization Science, 21, 609–24.
Bunderson, J. S., & Sutcliffe, K. M. (2002). Comparing alternative conceptualizations
of functional diversity in management teams: Process and performance effects. Academy of Management Journal, 45, 875–893.
Chin, Wynne W, & Todd, Peter A. (1995). On the use, usefulness, and ease of use of
structural equation modeling in MIS research: a note of caution. MIS quarterly, 237-246.
Cohen, W., & Levinthal, D. (1990). Absorptive capacity: a new perspective on
learning and innovation. Administrative Science Quarterly, 35(1).
Cortina, J. M., Chen, G., & Dunlap, W. P. 2001. Testing interaction effects in
LISREL: Examination and illustration of available procedures. Organizational Research Methods, 4 (4): 324-360.
Cosier, R. A., & Rose, R. L. 1977. Cognitive conflict and goal conflict effects on task
performance. Organizational Behavior and Human Performance, 19: 378-391.
De Dreu, C. K. W. (2006). When too little or too much hurts: Evidence for a
curvilinear relationship between task conflict and innovation in teams. Journal of Management, 32, 83–107.
De Dreu, C. K.W., &Weingart, L. R. (2003a). Task versus relationship conflict, team
effectiveness, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88: 741-749.
De Dreu, Carsten, K. W. & Van Vianen, Annelies, E. M. (2001), “Managing
relationship conflict and the effectiveness of organizational teams,” Journal of Organizational Behavior, 22: 309-328.
Eisenhardt, K. M. (1990). "Speed and Strategic Choice: How Managers Accelerate
Decision Making." California Management Review32(3): 39-54.
Eisenhardt, K. M. (1989). Making fast strategic decisions in highvelocity
environments. Academy of Management Journal 32 (3):543–76.
Eisenhardt, K. M., & Zbaracki, M. J. (1992). Strategic decision making. Strategic
Management Journal, 13: 17-37.
Eisenhardt, K. M., Kahwajy, J. L. and Bourageis, L. J. (1997b), "Conflict and
strategic choice: How top management teams disagree", California Management Review, 39, 2, pp. 42-62.
Evan, W. (1965), “Conflict and performance in R&D organizations,” Industrial
Management Review, 7: 37-46.
Filbeck, G., & Smith, L. S. (1997). Team building and conflict management:
Strategies for family businesses. Family Business Review, 10: 339-352.
Friedman, R. A., Tidd, S. T., Currall, S. C., & Tsai, J. C. (2000). What goes around
comes around: The impact of personal conflict style on work conflict and stress. International Journal of Conflict Management, 11: 32-55.
Frijda, N. H. (1988). The laws of emotion. American Psychologist, 43: 349-358.
Farh J-L, Lee C, Farh CIC. (2010). Task conflict and team creativity: A question of
how much and when. Journal of Applied Psychology, 95, 1173–1180
Gladstein, D. L. (1984), “A model of task group effectiveness,” Administrative
Science Quarterly, 29, p. 499-517.

Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data
analysis, 5th. NY: Prentice Hall International.
Heylighen, F. (1999). "Collective Intelligence and its Implementation on the Web:
Algorithms to Develop a Collective Mental Map." Computational & Mathematical Organization Theory, 5(3): 253-280.
Hu¨lsheger, U. R., Anderson, N., & Salgado, J. F. (2004). Team-level predictors of
innovation at work: A comprehensive meta-analysis spanning three decades of research. Journal of Applied Psychology, 94,1128–1145.
Im, S., and J. P. Workman Jr. (2004). Market orientation, creativity, and new product
performance in high-technology firms. Journal of Marketing, 68: 114–32.
Jaccard, J., & Wan, C. K. 1995. Measurement error in the analysis of interaction
effects between continuous predictors using multiple regression: Multiple indicator and structural equation approaches. Psychological Bulletin, 117 (2): 348-357.
Janis, I. L. (1989). Crucial Decisions: Leadership in Policymaking and Crisis
Management, New York: Free Press.
Jehn, K. (1992). The impact of intragroup conflict on effectiveness: A multimethod
examination of the benefits and detriments of conflict. Unpublished doctoral dissertation, Northwestern University, Evanston, IL.
Jehn, K. A. (1994), “Enhancing effectiveness: An investigation ofadvantages and
disadvntages of value-based intragroup conflict,” International Journal of Conflict Management, 5(3): 223-238.
Jehn, K. A. (1995). A multimethod examination of the benefits and detriments of
intragroup conflict. Administrative Science Quarterly, 40: 256-282.
Jehn, K. A. (1997). A quantitative analysis of conflict types and dimensions in
organizational groups. Administrative Science Quarterly, 42: 530-558.
Jehn, K. A., & Shah, P. P. (1997). Interpersonal relationships and task performance:
An examination of mediating processes in friendship and acquaintance groups. Journal of Personality and Social Psychology, 72, 775–790.
Jöreskog, K. and D. Sörbom (1996). LISREL: A Guide to the Program and
Applications. , Chicago: Scientific Software International Inc.
Jöreskog, K. G. & D. Sörbom (1993). LISREL 8: Structural equation modeling with
the SIMPLIS command language, Chicago, IL, US: Scientific Software
International; Hillsdale, NJ, England: Lawrence Erlbaum Associates, Inc.
Jöreskog, K. G., & Yang, F. (1996). Nonlinear structural equation models: The
Kenny-Judd model with interaction effects. In G. A. Marcoulides, & R. E. Schumacker (Eds.), Advanced structural equation modeling techniques: 57-88.

Jong,A.D.,Song,M.,&Song,L.Z. (2013). How Lead Founder Personality Affects New
Venture Performance: The Mediating Role of Team Conflict. Journal of Management,39: 1825-1854.
Kellermanns, F. W., & Eddleston, K. A. (2004). Feuding families: When conflict does
a family firm good.Entrepreneurship Theory and Practice, 28: 209-228.
Kerr, N. L. and Tindale, R. S.(2004) “Group Performance and Decision Making,”
Annual Review of Psychology, 55: 623-655.
Kwaku, A.G & Yinghong ,W.(2011), “The Vital Role of Problem-Solving
Competence in New Product Success”, Journal of Product Innovation Management, 28: 81-98.
Lei, D., M. A. Hitt, and R. Bettis. (1996). Dynamic core competence through
meta-learning and strategic context. Journal of Management: 549–69.
Leonard-Barton, D. (1995), “Wellsprings of knowledge: Building and sustaining the
sources of innovation,” Harvard Business School Press.
Miranda, S. M., & Saunders, C. S. (2003). The social construction of meaning: An
alternative perspective on information sharing. Information Systems Research, 14, 87–106.
Miranda, S. M., & Saunders, C. S. (2003). The social construction of meaning: An
alternative perspective on information sharing. Information Systems Research, 14, 87–106.
Mohr, J., & Spekman, R. (1994). Characteristics of partnership success: Partnership
attributes, communication behavior and conflict resolution techniques. Strategic Management Journal, 15 (2), 135−152.
Pelled, L. H. (1996). Demographic diversity, conflict, and work group outcomes: An
intervening process theory. Organization Science, 7: 615-631.
Pelled, L. H., Eisenhardt, K. M., & Xin, K. R. (1999). Exploring the black box: An
analysis of work group diversity,conflict, and performance. Administrative Science Quarterly, 44: 1-28.
Ping, R. A. (1995). A parsimonious estimating technique for interaction and quadratic
latent variables. Journal of Marketing Research, 32 (8): 336-347.
Pondy, L. R. (1967), “Organizational conflict: Concepts and models,” Administrative
Science Quarterly, 12, p. 296-320.
Putnam, L. L. (1994), “Productive conflict: Negotiation as implicit coordination,”
International Journal of Conflict Management, 5, p. 285-299.
Rahim, M. H., (1986). Laboratory investigation in geometry: A piece-wise
congruence approach:Preliminary propositions, applications, and generalizations, International Journal of Mathematical Education in Science and Technology. 17(4), 425-447.
Schweiger, D. M., Sandberg, W. R., and Regan, J. W., (1986).“Group Approaches for
Improving Strategic Decision Making: A Comparative Analysis of Dialectical Inquiry, Devil’s Advocacy, and Consensus,” Academy of Management Journal, 29: 51-71.
Shalley, C. E., & Gilson, L. L. (2004). What leaders need to know: A review of social
and contextual factors that can foster or hinder creativity.Leadership Quarterly, 15: 33–53.
Sheremata, W. A. (2000). Centrifugal and centripetal forces in radical new product
development under time pressure. Academy of Management Review 25 (2): 389–408.
Simons, T., & Peterson, R. (2000). Task Conflict and Relationship Conflict in Top
Management Teams: The Pivotal Role of Intragroup Trust., 85: 102-111.
Sorenson, R. L., & Kaye, K. (1999). Conflict management strategies used in
successful family businesses. Family Business Review, 12: 133-146.
Thomke, S., and T. Fujimoto. (2000). The effect of ‘‘front-loading’’ problem-solving
on product development performance. Journal of Product Innovation Management 17 (2): 128–42.
Tjosvold, D. (1986), “Constructive controversy: A key strategy for groups”,
Personnel, 63: 39-44
Tjosvold, D. (1985). Implications of controversy research for management. Journal of
Management, 11: 21-37.
Wakefield, R.L., Leidner, D.E., and Garrison, G.(2008), A Model of Conflict,
Leadership, and Performance in Virtual Teams, Information Systems Research, 19, 4, 434-455.
Wall, V. & Nolan, L. (1986), “Perceptions of inequality, satisfaction and conflict in
task oriented groups,” Human Relations, 39: 1033-1052.
Walsh, J. P., 1988. Top mangement turnover following mergers and
acquisitions.Strategic Mangement Journal, 9 : 173-183.
West, M. A. 2002. Sparkling fountains or stagnant ponds: An integrative model of
creativity and innovation implementation in work groups. Applied Psychology: An International Review, 51: 355-424.
Wierenga, B., and G. H. van Bruggen. 1997. The integration of marketing
problem-solving modes and marketing management support systems. journal of marketing 61: 21–37.
Yahya, A. P. D. A. B. (2010). Problem Solving. Malaysia.
Yli-Renko, H., Autio, E., & Sapienza, H. (2001). Social capital, knowledge
acquisition, and knowledge exploitation in young technology-based firms. Strategic Management Journal, 22: 587-613.
Zhou, K. Z., C. K. Yim, et al. (2005). "The Effects of Strategic Orientations on
Technology-and Market-Based Breakthrough Innovations." The Journal of Marketing 69(2): 42-60.

指導教授

陳炫碩(Ken Chen)

審核日期

2014-8-1

推文