應用互動式鑽石模型探究EDI導入對企業成效之研究─以P公司為例

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：36

、訪客IP：3.129.45.92

姓名

陳志鋒(CHEN, CHIH-FENG) 查詢紙本館藏

畢業系所

資訊管理學系在職專班

論文名稱

應用互動式鑽石模型探究EDI導入對企業成效之研究─以P公司為例

相關論文

★ 半導體二手設備之行銷策略－以應用材料公司為例	★ 從創新擴散角度探討新科技技術行銷策略之影響 —以全球資訊大廠推廣Web Services為例
★ 企業多角化經營策略之研究 ─以某機構拓展資訊應用服務市場為例	★ 汽車產業網站行銷之應用與效益探討研究－以N品牌為例
★ 系統整合業轉型策略之探討--以A公司為例	★ 顧客關係管理系統導入之研究－以A、B公司為例
★ 策略聯盟個案分析－以台灣光碟機廠商為例	★ 資訊教育訓練機構的轉型策略 —以某資訊教育機構為例
★ 組織文化及組織承諾對組織變革影響之研究－以外商銀行與本國銀行資訊部門為例	★ 高階資訊教育市場行銷策略與會員制度之研究-資訊教育產業為例
★ 探討平衡計分卡在售前技術支援部門績效管理的運用 - 以外商資訊科技公司為例	★ 軟體行銷策略與競爭優勢分析－以全球二家資訊大廠為例
★ 綠色供應鏈管理研究-以Ａ公司為例	★ 企業專案管理系統 - 提升專案即時資訊透通性及其效益分析
★ 金融軟體專案管理導入國際專案管理師（PMP）專案管理機制之效益分析	★ 企業轉型與其資源基礎之關係研究及轉型策略之發展-以M公司為例

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

[檢視]

[下載]

本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

隨著電腦與通訊產業近年來蓬勃發展、可攜式行動裝置之應用已日趨普及，更帶動了頻繁的電子商務活動，而物聯網的興起使得電子資料交換 (Electronic Data Interchange; EDI) 的應用劃下新的里程碑。許多的企業在商業活動中廣泛使用EDI，為企業節省時間與金錢、提高工作效率與競爭力、增進交易夥伴之間的關係。過去導入EDI成本高且受限企業電子資訊化的程度；如今科技進步了，導入電子化系統的軟硬體成本皆降低，資訊科技已成為現今企業必需的生財工具，所以資訊科技的應用成為影響企業績效表現的關鍵因素。
本研究以Leavitt (1964) 鑽石模型 (Diamond Model) 為主架構，透過個案公司分析探討，從任務、人員、技術與組織構面瞭解企業導入EDI所遭遇的困難，進而探討分析問題解決因應之道，從中認知和穩固導入EDI帶來的效益，並且歸納關鍵成功因素，落實企業的目標策略，為企業創造最大利潤。
本研究結果發現，鑽石模型所主張的任務、人員、技術與組織構面具有交互影響的連鎖效應之關係，企業在擬定整體性策略的因應方案，須同時考量鑽石模型四大構面，才能確保EDI成功導入的成效。最後，本研究建議企業宜思考在有限的資源與條件下，有效運用資訊科技作為重要的發展策略，讓企業經營突破瓶頸、增加企業競爭力，企業才能永續發展。

摘要(英)

Computer and communications industries have boomed in recent years, portable mobile device applications has become increasingly popular. It drive more frequent e-commerce activities, the rise of IOT (Internet of Things) marked a new milestone in EDI (Electronic Data Interchange) applications. EDI has been widely used in many commercial activities, in order to help corporations save time and expenses, increase work productivity and competitiveness, and improve the relationships between trading partners. EDI system is difficult to be implemented because of its high production cost and its limitation to the progress of the industries′ information technology in the past. Our technology has greatly improved today, software and hardware costs have significantly decreased in the implementation of information systems. Information technology has become essential business tools and financial development strategy for multinational corporations today, the most significant key factors which results in corporate performance is the utilization of information technology.
This research is based on Leavitt (1964) diamond model, and then analyzed and discussed by P’s corporation from the task, people, technology and structure dimensions to understand the difficulties encountered in the implementation of EDI and its problem-solving strategies, cognitive and consolidate its benefits, conclude its critical success factors, achieve the corporation′s strategic objectives, and create maximum profit.
The results of this research found that diamond model advocated by task, structure, people and technology dimensions, with the ripple effects of interaction. When P′s corporation in the development of overall strategies and response plan should also consider the four dimensions of the diamond model, in order to ensure the effectiveness of the successful implementation of EDI. Finally, the research suggests that P′s corporation should be thinking about limited resources and conditions, and effectively use of information technology in the future development of the corporate strategy, and driven the corporation to break through bottlenecks, increase corporate competitiveness and in order to ensure sustainable development.

關鍵字(中)

★ 鑽石模型
★ 關鍵成功因素
★ 電子資料交換

關鍵字(英)

★ Diamond Model
★ Key Success Factors
★ Electronic Data Interchange

論文目次

摘要 .......................................... i
Abstract ..................................... ii
誌謝 ........................................ iii
目錄 ......................................... iv
圖目錄 ........................................ v
表目錄 ....................................... vi
第一章緒論 ................................... 1
1-1 研究背景與動機 ............................ 1
1-2 研究目的 .................................. 4
1-3 論文結構與研究流程 ........................ 4
第二章文獻探討 ............................... 6
2-1 互動式鑽石模型 (Diamond Model) ............ 6
2-2 關鍵成功因素 (Key Success Factors) ....... 11
2-3 電子資料交換 (Electronic Data Interchange) 19
第三章研究方法 .............................. 29
3-1 研究架構 ................................. 29
3-2 研究方法 ................................. 31
3-3 研究對象與說明 ........................... 35
第四章個案分析 .............................. 37
4-1 產業概述 ................................. 37
4-2 個案公司概況 ............................. 47
4-3 個案公司導入EDI的動機與目的 .............. 66
4-4 個案公司導入EDI的過程與問題解決的因應策略 68
4-5 個案公司導入EDI成效與關鍵成功因素 ........ 77
第五章結論與建議 ............................ 85
5-1 結論 ..................................... 85
5-2 建議與未來研究方向 ....................... 87
5-3 研究限制 ................................. 89
參考文獻 ..................................... 91

參考文獻

【中文文獻】
1. 大前研一 (1985)，「企業戰略思考」，林傑斌譯，業強出版社。
2. 大前研一 (1987)，「策略家的智慧」，黃宏義譯，長河出版社。
3. 方國定、陳重臣 (2000)，「以自主性學習之類分子神經系統探討EDI實施之成本-效益分析」，管理與系統，第7卷，第4期，589-37。
4. 玉山投顧 (2014)，「玉山投顧訪談報告 - 晶技 (3042 TT)」，玉山證券，2014/01/23。
5. 伍孟純 (2001)，「高科技產業廠商經營績效關鍵成功因素之研究 ─ 以新竹科學工業園區廠商為例」，長榮管理學院經營管理研究所碩士論文。
6. 吳思華 (1988)，「產業政策與企業策略 ─ 台灣產業發展歷程」，中國經濟企業研究所。
7. 李志華 (2013)，「接班人：台灣中小企業存亡關鍵」，大塊文化。
8. 孟德芸 (1998)，「企業成功關鍵因素之研究 ─ 以個人電腦產業為實證」，中興大學企管研究所碩士論文。
9. 林東清 (2013)，「資訊管理：e化企業的核心競爭能力 (五版)」，智勝文化。
10. 科學月刊 (2014)，「微機電系統的應用」，第536期，578-599。
11. 徐仁達 (2004)，「企業採購Web Based貨物通關自動化作業可行性評估之研究」，淡江大學資訊管理研究所碩士班論文。
12. 張文玲 (2007)，「ERP與電子流程管理系統整合關鍵因素之研究」，靜宜大學資訊管理研究所碩士論文。
13. 張碩毅、洪育忠、洪為璽、張益誠、彭添誠 (2009)，「以系統生命週期與鑽石模式探討影響企業採用行動商務之關鍵成功因素」，資訊管理學報，第16卷，第3期，89-109。
14. 陳加川 (2002)，「以RosettaNet為基礎企業對企業資訊交換之研究 ─ 以RosettaNet與 XML/EDI訂單訊息為例」，中原大學工業工程研究所碩士論文。
15. 陳向明 (2002)，「社會科學質的研究」，五南圖書。
16. 黃雅君 (2000)，「資訊電子產業導企業間電子商務之成功關鍵因素」，雲林科技大學工業工程管理研究所碩士論文。
17. 黃營杉 (1994)，「企業政策」，華泰書局。
18. 楊振財 (1993)，「我國製藥工業之成功關鍵因素之研究」，文化大學企業管理研究所碩士論文。
19. 經濟部工業局 (2014)，「產業升級轉型行動方案報告」，經濟部產業發展諮詢委員會。
【英文文獻】
1. Aaker, D. A. (1984), “Strategic Marker Management,” John Wiley & Sons.
2. Aaker, D. A. (1988), “Developing Business Strategies,” John Wiley & Sons.
3. Aaker, D. A. (1992), “Strategic Market Management 3rd ed.,” John Wiley & Sons.
4. Ansoff, I. H. (1984), “Implanting Strategic Management,” Prentice Hall International LTD.
5. Barrett, S. & Konsynski, B. R. (1982), “Inter-Organization Information Sharing Systems,” MIS Quarterly, 6(4), 93-105.
6. Benjamin, R. I., de Long. D. W. & Scott Morton, M. S. (1990), “Electronic Data Interchange: How Much COMPETITIVE ADVANTAGE?” Long Range Planning, 23(1); 29-40.
7. Bergeron, F. & Raymand, L. (1997), “Managing EDI for corporate advantage: A longitudinal study,” Information & Management, 31(6), 319-333.
8. Bergeron, F. & Raymond, L. (1992), “The Advantages of Electronic Data Interchange,” ACM SIGMIS Database, 23(4), 19-31.
9. Boseman, G. (1986), “Strategic Management: Text and Cases,” John Wiley & Sons.
10. Boynton, A. C. & Zmud, R. W. (1984), “An Assessment of Critical Success Factors,” Sloan Management Review, 17-27.
11. Bullen, V. L. & Rockart, J.F. (1984), “A Primer on Critical Success Factors,” CISR Working Paper, SSM/MIT, 69.
12. Byars, L. L. (1987), “Strategic Management: Planning and Implementation 2nd ed.,” Harper & Row Publishers Inc.
13. Cash, J. I. Jr. & Konsynski, B. R. (1985), “IS Redraws Competitive Boundaries,” Harvard Business Review, 63(2), 134-142.
14. Chan, P. (1990), “Success Factors of EDI,” EDICOM.
15. CS&A (2014), “Crystal & Oscillator Report & Analysis CY2013 - Q1 CY2014,” Consulting Services & Associates
16. Daniel, R. D. (1961), “Management information crisis,” Harvard Business Review, 39(5), 111- 121.
17. Dearing B. (1990), “The Strategic Benefits of EDI,” The Journal of Business Strategy, 11(1), 4-6.
18. Downing, C. E. (2002), “Performance of Traditional and Web-Based EDI,” Information Systems Management, 49-55.
19. Duncan, R. B. (1972), “Characteristics of Organizational Environments and Perceived Environmental Uncertainty,” Administrative Science Quarterly, 17(3), 313.
20. Ehrhart, J. (1993), “EDI - Aligning the Business Objectives and the Technical Solution,” Taipei: International Customs and trade EDI Forum, 1-15.
21. Feiguson, C. R. & Dickinson. R. (1982), “Critical Success Factor for Directors in the Eighties,” Business Horizons Greenwich.
22. Glueck, W. F. & Jauck, L. R. (1984), “Business Policy: Strategy Formation and Management Action 2nd ed.,” New York: McGraw Hill.
23. Heeks, R. (2002), “Information systems and developing countries: Failure, success, and local improvisations,” Information Society, 18(2), 101-112.
24. Hill, C. W. & Jones, G. R. (1989), “Strategic Management: An Integrated Approach,” Boston: Houghton Mifflin Co.
25. Hofer, C. W. & Schendel, D. (1978), “Strategy Formulation analytical concepts,” West Publishing Company.
26. Hofer, C. W. & Schendel, D. (1987), “Strategic Formulation: Issue and Concepts 2nd ed.,” West Publishing Company.
27. Hofer, C. W. & Schendel, D. E. (1985), “Strategic Formulation: Analytical Concepts,” Boston: Harvard Business School Press.
28. Iacovou, C.L., Benbasat, I., & Deter, A. S. (1995), “Electronic Data Interchange and Small Organizations: Adoption and Impact of Technology,” MIS Quarterly, 465-485.
29. Kalakota, R. & Whinston, A. B. (1997), “Electronic Commerce: A Manager′s Guide,” New York: Addison-Wesley Publishing Company.
30. King, N., & Anderson, N. (1995), “Innovation and Change in Organizations,” London: Routledge.
31. Klein, S. (1992), “A Conceptual Framework for the Assessment of EDI,” IEEE, 369-379.
32. Leavitt, H. J. (1965), “Applied Organizational Change in Industry, Structural Technological and Humanistic Approaches, in J.G. March (ed.),” Handbook of Organizations, Chicago: Rand McNally, 1144-1170.
33. Leidecker, J. K. & Bruno, A. V. (1984), “Identifying and Using Critical Success Factors,” Long Range Planning, 17(1), 23-32.
34. Martin, E. W. (1982), “Critical Success Factors of Chief MIS/DP Executives,” MIS Quarterly, 6(2), 1-9.
35. Merriam, S. B. (1988), “Case Study Research in Education,” Thousand Oaks, CA: Sage.
36. Munro, M. C., & Wheeler, R. R. (1980), “Planning critical success factors, and management’s information requirement,” MIS Quarterly, 14 (4), 27-38.
37. Porter, M. (1980), “Competitive Strategy,” New York: The Free Press.
38. Rockart, J. F. (1979), “Chief Executives Define Their Own Data Needs,” Harvard Business Review, 157(2), 81-93.
39. Rue, L. W. & Holland, P. G. (1987), “Strategic Management: Concepts and Experience,” New York: McGraw-Hill.
40. Saaty, T. L. (1980), “The analysis Hierarchy Process,” New York: McGraw-Hill.
41. Scala S. and McGrath R. J. (1993), “Advantages and Disadvantages of Electronic Data Interchange – An Industry Perspective,” Information & Management, 25(2), 85-91.
42. Szal, T. & Escue, L. (1992), “EDI Milestones: Following the Critical Path to Success,” EDI Forum.
43. Thomas, J. G. (1988), “Strategic Management: Concepts, Practice, and Cases,” New York: Harper & Row Publishers Inc.
44. Thompson, A. A., & Strickland, A. J. (1981), “Strategy and policy: concepts and cases,” Texas: Business Publications.
45. Tillett, B. B. (1989), “Authority control in the online environment,” New York: Haworth Press.
46. Yin, R. K. (1994), “Case study research: Design and methods 2nd ed.,” California: Sage Publications Press.
【網路資料】
1. Pericom Semiconductor Corporation，accessed 2015/01/01，https://www.pericom.com/
2. QLogitek，accessed 2014/07/20，http://qlogitek.blogspot
3. RosettaNet，accessed 2015/03/10，http://www.rosettanet.org/
4. Thakur, S. (2013), "A Look at the Components of Leavitt′s Diamond," Michele McDonough, accessed 2014/12/31, http://www.brighthubpm.com/change-management/122495-a-look-at-the-components-of-leavitts-diamond/
5. Wikipedia，accessed 2015/02/15，http://en.wikipedia.org/wiki/X12_EDIFACT_Mapping
6. 台灣晶技股有限公司，accessed 2014/12/31，http://www.txccorp.com/tw/
7. 行政院國科會─科學技術統計要覽，accessed 2014/08/15，https://ap0512.most.gov.tw/WAS2/technology/AsTechnologyIntro.aspx
8. 李志華 (2013)，「接不了班的第二代毀滅台灣中小企業」，商業週刊，accessed 2014/11/05，http://www.businessweekly.com.tw/KBlogArticle.aspx?id=4894

指導教授

李小梅

審核日期

2015-6-15

推文