自動控制產品維修保固策略規劃

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姓名

蔣涵婷(Han-Ting Chiang) 查詢紙本館藏

畢業系所

工業管理研究所

論文名稱

自動控制產品維修保固策略規劃
(Strategic Planning for Maintenance and Warranty Policies of Automatic Control Electronic Devices)

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摘要(中)

科技的快速進步帶動電子產品的大量生產，在產品生命週期縮短也同時產生電子產品廢棄物過多的問題，過多的廢棄物引發環境保護及浪費成本等問題，逆物流的回收效益顯得更為重要，完善規劃生產整體流程的作業系統，如何利用回收廢棄的產品轉換成有效的物料，減少部分的製造成本，但同時考量增加回收及檢測成本。
本研究針對自動控制產品之生產工廠為研究對象，利用過去的維修數據所建立維修訂單，在研究中考慮如何處理維修產品且如何使產品保固達到效益，利用不同的維修處理、加工、庫存的方式，使產品並不會因為直接報廢而造成過多的浪費，當維修情況發生時也讓回收訂單得到最佳的配置，其中利用線性規劃模型決定回收方式，並以最小成本為目標，選擇計算回收訂單進行處理、加工、未處理處罰成本總加，利用產能及存貨進行數量的限制，之後利用不同限制數值分析了解此建構訂單數據的最佳解資訊，並使用較佳的限制數值為四與存貨限制為十情境，以及利用情境分析延長保固選擇4年為最佳利益，及減少維修數量10%得到對佳獲利策略。

摘要(英)

High technology produce the electronic products sooner. Products’ life cycle become shorter and come over more wasted problems. In this situation, reverse logistic becomes an important part in supply chain. How to let recycling useful in cost and time aspects becomes a valuable question. Automatic control electronic devices are the stable embedded system products. Because of the products have long life cycle and the materials are high level stable, products can be valuable in recycling.
This thesis researches the repair policy of automatic control electronic devices, and uses linear programming model to develop the minimize cost in consideration of repair cost, inventory cost and additional working cost. The recycling constrains are including repair capacity and inventory capacity. Furthermore, the thesis also analyzes the warranty cost from each used year. For the best decision in scenario analysis 1 is extended the four years warranty. And for the best decision in scenario analysis 2 is to reduce 10 percentages. Both analyses can get the highest profit.

關鍵字(中)

★ 逆物流
★ 回收維修
★ 保固政策
★ 自動控制器

關鍵字(英)

★ Reverse logistic
★ Recycling repair
★ Warranty policy
★ Automatic Control Electronic Devices

論文目次

摘要 II
ABSTRACT III
目錄 IV
圖目錄 VII
表目錄 IX
第一章緒論 1
1-1 研究背景與動機 1
1-2 研究目的 3
1-3 研究架構 4
第二章文獻回顧 6
2-1 綠色供應鏈 6
2-1-1 綠色供應鏈定義 6
2-1-2 綠色供應鏈的活動 8
2-1-3 綠色物流 9
2-2 逆物流 12
2-2-1 逆物流的定義 12
2-2-2 逆物流的流程及活動 14
2-2-3 逆物流的種類 16
2-2-4 逆物流與維修服務 17
2-3 保固 19
2-3-1 保固政策 19
2-3-2 保固維修 20
第三章研究方法 22
3-1 自動化控制產業介紹 22
3-1-1 嵌入式系統定義 22
3-1-2 嵌入式系統介紹 23
3-1-3 自動化控制工業產業架構 28
3-1-4 自動化控制作業流程 29
3-2 問題論述及模型建立描述 31
3-2-1 工廠逆物流回收維修流程 31
3-2-2 接收回收訂單情境描述 33
3-3 基本假設 36
3-4 參數定義 37
3-5 研究模型 38
第四章模型驗證 40
4-1 資料收集 40
4-2 數據建立說明 41
4-3 數值分析 45
4-3-1 未處理數量無限制 45
4-3-2 未處理數量限制 48
4-3-3 各情況與不同使用年數之分析 50
第五章情境模擬與結果分析 54
5-1 情境一：延長保固對客戶忠誠度的影響 54
5-2 情境二：增加品質減少報修成本 57
第六章結論與建議 60
英文參考文獻 62
中文參考文獻 66
附錄 67

參考文獻

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指導教授

王啟泰(Chi-Tai Wang)

審核日期

2015-7-14

推文