供應商與顧問服務品質在IT治理為中介變項下對ERP績效之影響

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姓名

許婷姿(Ting-Tzu Hsu) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

供應商與顧問服務品質在IT治理為中介變項下對ERP績效之影響
(IT Governance as a Mediator for the Impact of Supplier and Consultant Service Quality and ERP Performance)

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至系統瀏覽論文 ( 永不開放)

摘要(中)

許多學者開始研究ERP導入成功的主因，如領導力與高階管理者的支持等(Bingi, et al., 1999)。而本研究從ERP供應商與顧問面切入，來了解ERP供應商與顧問等外部資源藉由影響IT治理此一公司內部治理的變數，來對ERP績效產生影響的可能性。經由本研究之問卷分析發現，ERP供應商不僅可直接對ERP績效產生正面影響，亦可以透過IT治理來做為中介變數影響ERP績效；而導入之顧問則無法對ERP績效產生影響，卻可影響IT治理並間接影響ERP績效。

摘要(英)

There are many articles about the critical factors to the success of ERP implementation, such as leadership or the support from top management (Bingi, et al, 1999). In my study, I focused on how ERP provider, consultant and IT governance affect ERP performance. Through my analysis, I found that ERP provider have positive influence on ERP performance while the consultant who implement ERP can only have positive influence on ERP performance through the effect of IT governance.

關鍵字(中)

★ 企業資源規劃
★ IT治理
★ 供應商服務品質
★ 顧問服務品質
★ 結構方程式

關鍵字(英)

★ ERP
★ IT Governance
★ Supplier Service Quality
★ Consultant Service Quality
★ SEM

論文目次

目錄
摘要 i
Abstract ii
圖目錄 v
表目錄 vi
一、緒論 1
1-1 研究背景與動機 1
1-2 研究目的 2
1-3 論文架構與流程 3
二、文獻回顧 4
2-1 企業資源規劃系統 (Enterprise Resource Planning) 4
2-1-1物料需求規劃(Material Requirement Planning, MRP) 4
2-1-2 製造資源規劃(Manufacturing Resource Planning, MRPII) 5
2-1-3 企業資源規劃(Enterprise Resource Planning, ERP) 6
2-2 服務品質 (Service Quality) 7
2-3 資訊科技治理 (Information Technology Governance) 9
2-4 資訊系統之績效衡量 11
2-5 供應商與顧問服務品質對ERP績效的影響 13
2-6 供應商與顧問服務品質對IT治理的影響 14
2-7 IT治理對ERP績效的影響 14
三、研究方法 16
3-1 研究架構與模型 16
3-2 研究對象與問卷收集 17
3-3 問卷設計 17
3-4 變數衡量 19
四、研究結果 21
4-1 樣本統計 21
4-2 資料分析 24
4-2-1 信度分析 24
4-2-2 效度分析 25
4-2-3模型適合度分析 25
4-3 供應商服務品質與顧問服務品質對ERP績效的影響 26
4-4 供應商服務品質與顧問服務品質對於IT治理的影響 27
4-5 IT治理對ERP績效的影響 27
五、研究結論與建議 29
5-1 研究結論 29
5-2 研究限制與建議 30
參考文獻 31

參考文獻

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指導教授

蔡文賢(Wen-Hsien Tsai)

審核日期

2016-1-26

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