參考文獻 |
一、中文部分
史習安和陳佐任,2008,「正向主管獎賞行爲如何影響員工的工作表現?目標接受與組織承諾的中介角色」,組織與管理,1(2),89-121頁。
司徒達賢,2001,「策略管理新論」,智勝文化。
吳思華,2011,「創新強國的遠景與策略」,行政院科技會報。
吳萬益和林文寶,2002,「主管行為特性、組織文化、組織學習方式與經營績效關係之研究」,輔仁管理評論,9(1),71-94頁。
李元墩、吳濟民、艾昌瑞和凃嘉峪,2007,「組織學習、知識分享與新產品開發績效關係之研究:台灣知識密集產業之實證」,科技管理學刊,12(1),55-86頁。
杜英儀和王怡修,2011,「科研組織績效評估模型與衡量指標之建置」,科技管理學刊,16(3),109-139頁
林建煌,1989,「策略群組、組織作為與績效關係之研究—飲料業實證研究」,政治大學企業管理研究所博士論文。
施振榮,2004,「再造宏碁:開創、成長與挑戰」,台北市:天下文化。
莊立民,2005,「台灣資訊電子業組織創新歷程模式之研究-以六家個案企業為例」,商管科技季刊,6 (1),69-92 頁。
許士軍,2002「管理學」,台北市:東華書局。
彭台光、高月慈和林鉦棽,2006,「管理研究中的共同方法變異:問題本質、影響、測試和補救」,管理學報,23(1),77-98頁。
湯銘哲, 2003, 「策略精論」,台北市:天下文化。
廖良文和黃同圳,2009,「高績效工作系統與人是專業人員工作績效關聯性之研究—組織創新之跨層次中介效果」,人力資源管理學報,9 (41),17-41頁。
廖述賢、吳啟娟、胡大謙和樂薏嵐,2008,「組織文化、知識取得、組織學習與組織創新關聯性之研究」,人力資源管理學報,8 (4),1-29頁。
趙必孝,1994,「國際企業子公司的人力資源管理:策略、控制與績效」,中山大學企業管理研究所博士論文。
趙必孝,2000,「國際化管理—人力資源觀點」,台北市:華泰。
劉常勇,莊立民和李信興,2008,「創業動態追蹤研究之理論、方法與展望」,創業管理研究,3(1),1-27頁。
蔡明達和洪順慶,2002,「組織學習與市場導向理論之比較與探討」,中華管理評論國際學報,5 (5),53-72 頁。
蔡啟通、黃國隆和高泉豐,2001,「組織因素、組織成員整體創造性與組織創新之關係」,管理學報,4(18),527-566頁。
蔡惠丞、盧正宗、林麗霞和倪豐裕,2008,「內外控人格特質對產品創新、管理會計資訊系統與組織績效間關係影響之探討」,人文暨社會科學期刊,4(2),61-70頁。
二、英文部分
Aaker, D.A. (2005). Strategic Market Management (7th Ed.). Hoboken, New Jersey: John Wiley & Sons Inc.
Adams, R., Bessant, J., & Phelps, R. (2006). Innovation management measurement: A review. International Journal of Management Reviews, 8(1), 21-47.
Agarwal, R., & Gort, M. (2001). First mover advantage and the speed of competitive entry, 1887-1986. Journal of Law and Economics, 44(1), 161-177.
Agarwal, S., Erramilli, K.M., & Dev, C.D. (2003). Market orientation and performance in service firms: Role of innovation. Journal of Services Marketing, 17(1), 68-82.
Aggarwal, U., & Bhargava, S. (2009). Reviewing the relationship between human resource practices and psychological contract and their impact on employee attitude and behaviors: A conceptual model. Journal of European Industrial Training, 33(1), 4-31.
Akdere, M. (2011). An analysis of decision-making process in organizations: Implications for quality management and systematic practice. Total Quality Management & Business Excellence, 22(12), 1317-1330.
Alam, G.M., Hoque, K.E., Rout, G.K., & Priyadarshani, N. (2010). Who gains from EFA-state business of education or private higher education business in developing nation: A study to understand the policy impact in Bangladesh? African Journal of Business Management, 4(5), 770-789.
Alegre, J., & Chiva, R. (2008). Assessing the impact of organizational learning capability on product innovation performance: An empirical test. Technovation, 28(6), 315-326.
Amabile, T.M. (1988). A model of creativity and innovation in organizations. Research in Organizational Behavior, 10(1), 123-167.
Aragón-Correa, J.A., García-Morales, V., & Cordón-Pozo, E. (2007). Leadership and organizational learning′s role on innovation and performance: Lessons from Spain. Industrial Marketing Management, 36(3), 349-359.
Archibugi, D. (1992). Patenting as an indicator of technological innovation: A review. Science and Public Policy, 19(6), 357-368.
Archibugi, D., & Iammarino, S. (2002). The globalization of technological innovation: definition and evidence. Review of International Political Economy, 9(1), 98-122.
Argyris, C., & Schön, D. (1978). Organizational Learning: A Theory of Action Perspective. MA: Addison- Wesley.
Armbrecht Jr., F.R., Chapas, R.B., Chappelow, C.C., & Farris, G.F. (2001). Knowledge management in research and development. Research Technology Management, 44(4), 28-48.
Armstrong, J.S., & Overton, T.S. (1977). Estimating nonresponse bias in mail surveys. Journal of Marketing Research, 14(3), 396-402.
Arthur, J.B. (1994). Effects of human resource systems on manufacturing performance and turnover. Academy of Management Journal, 37(3), 670-687.
Autry, C.W., Griffis, S.E., Goldsby, T.J., & Bobbitt, L.M. (2005). Warehouse management systems: resource commitment, capabilities, and organizational performance. Journal of Business Logistics, 26(2), 165-183.
Avolio, B.J., Yammarino, F.J., & Bass, B.M. (1991). Identifying common methods variance with data collected from a single source: An unresolved sticky issue. Journal of Management, 17(3), 571-587.
Azadeh, A., Ghaderi, S.F., Miran, Y.P., Ebrahimipour, V., & Suzuki, K. (2007). An integrated framework for continuous assessment and improvement of manufacturing systems. Applied Mathematics and Computation, 186(2), 1216-1233.
Baer, M., & Frese, M. (2003). Innovation is not enough: Climates for initiative and psychological safety, process innovations, and firm performance. Journal of Organizational Behavior, 24(1), 45-68.
Bagozzi, R.P., & Yi, Y. (1988). On the evaluation of structural equation models. Academy of Marketing Science, 16(1), 74-94.
Baker, W.E., & Sinkula, J.M. (1999). Learning orientation, market orientation, and innovation: Integrating and extending models of organizational performance. Journal of Market-focused Management, 4(4), 295-308.
Baregheh, A., Rowley, J., & Sambrook, S. (2009). Towards a multidisciplinary definition of innovation. Management Decision, 47(8), 1323-1339.
Baron, R.M., & Kenny, D.A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 173-1182.
Barraud-Didier, V., & Guerrero, S. (2002). Impact of social innovations on French companies′ performance: A study of high-involvement practices. Measuring Business Excellence, 6(2), 42-48.
Baruch, Y., & Holtom, B.C. (2008). Survey response rate levels and trends in organizational research. Human Relations, 61(8), 1139-1160.
Baumgartner, H., & Homburg, C. (1996). Applications of structural equation modeling in marketing and consumer research: A review. International Journal of Research in Marketing, 13(2), 139-161.
Bayer, J., & Melone, N. (1989). A critique of diffusion theory as a managerial framework for understanding adoption of software engineering innovations. Journal of Systems and Software, 9(2), 161-166.
Beamon, B.M. (1999). Measuring supply chain performance. International Journal of Operations & Production Management, 19(3), 275-292.
Beer, M., Voelpel, S.C., Leibold, M., & Tekie, E.B. (2005). Strategic management as organizational learning: Developing fit and alignment through a disciplined process. Long Range Planning, 38(5), 445-465.
Benner, M.J., & Tushman, M.L. (2003). Exploitation, exploration, and process management: The productivity dilemma revisited. Academy of Management Review, 28(2), 238-256.
Bentler, P.M. (1992). EQS Structural Equations Program Manual. Los Angeles, CA: BMDP Statistical Software.
Bessant, J., Caffyn, S., & Gilbert, J. (1996). Learning to manage innovation. Technology Analysis & Strategic Management, 8(1), 59-70.
Birkinshaw, J., Hamel, G., & Mol, M.J. (2008). Management innovation. Academy of Management Review, 33(4), 825-845.
Bitner, M.J., Booms, B.H., & Tetreault, M.S. (1990). The service encounter: diagnosing favorable and unfavorable incidents. The Journal of Marketing, 54(1), 71-84.
Bolton, R.N., & Drew, J.H. (1991). A multistage model of customers′ assessments of service quality and value. Journal of Consumer Research, 17(4), 375-384.
Borucki, C.C., & Burke, M.J. (1999). An examination of service-related antecedents to retail store performance. Journal of Organizational Behavior, 20(6), 943-962.
Bowen, D.E., & Schneider, B. (1988). Service marketing and management: Implications for organizational behavior. Research in Organizational Behavior, 10, 43-80.
Brady, M.K., & Cronin, J.J. (2001). Customer orientation effects on customer service perceptions and outcome behaviors. Journal of Service Research, 3(3), 241-251.
Brown, S., Squire, B., & Blackmon, K. (2007). The contribution of manufacturing strategy involvement and alignment to world-class manufacturing performance. International Journal of Operations & Production Management, 27(3), 282-302.
Burgess, G.H. (1989). Industrial Organization. Englewood Cliffs, NJ: Prentice-Hall.
Burke, M.J., Borucki, C.C., & Hurley, A.E. (1992). Re-conceptualizing psychological climate in a retail service environment: A multiple-stakeholder perspective. Journal of Applied Psychology, 77(5), 717-729.
Cainelli, G., Evangelista, R., & Savona, M. (2006). Innovation and economic performance in services: a firm-level analysis. Cambridge Journal of Economics, 30(3), 435-458.
Calantone, R.J., Cavusgil, S.T., & Zhao, Y. (2002). Learning orientation, firm innovation capability, and firm performance. Industrial Marketing Management, 31(6), 515-524.
Carayannis, E.G., & Provance, M. (2008). Measuring firm innovativeness: towards a composite innovation index built on firm innovative posture, propensity and performance attributes. International Journal of Innovation and Regional Development, 1(1), 90-107.
Carroll, S.J., & Schneier, C.E. (1982). Performance Appraisal and Review Systems: The Identification, Measurement, and Development of Performance in Organizations. Illionis: Scott, Foresman.
Castro, L.M., Montoro-Sanchez, A., & Ortiz-De-Urbina-Criado, M. (2011). Innovation in services industries: Current and future trends. The Service Industries Journal, 31(1), 7-20.
Cayla, D. (2008). Organizational learning: A process between equilibrium and evolution. Journal of Economic Issues, 42(2), 553-559.
Chan, S.L., Ip, W.H., & Cho, V. (2010). A model for predicting customer value from perspectives of product attractiveness and marketing strategy. Expert Systems with Applications, 37(2), 1207-1215.
Chapman, R.L., Soosay, C., & Kandampully, J. (2003). Innovation in logistic services and the new business model: a conceptual framework. International Journal of Physical Distribution & Logistics Management, 33(7), 630-650.
Chatterjee, S., & Wernerfelt, B. (1991). The link between resources and type of diversification: Theory and evidence. Strategic Management Journal, 12(1), 33-48.
Chrisman, J.J., Chua, J.H., & Litz, R. (2003). A unified systems perspective of family firm performance: An extension and integration. Journal of Business Venturing, 18(4), 467-472.
Christopher, M. (2000). The agile supply chain: competing in volatile markets. Industrial Marketing Management, 29(1), 37-44.
Christopher, M., & Towill, D.R. (2002). Developing market specific supply chain strategies. The International Journal of Logistics Management, 13(1), 1-14.
Coates, N. (1987). The Confucian ethic and the spirit of Japanese capitalism. Leadership and Organization and Development Journal, 8(1), 17-22.
Cohen, W.M., & Levinthal, D.A. (1990). Absorptive capacity: a new perspective on pearling and innovation. Administrative Science Quarterly, 35(1), 128-153.
Collinson, V., Cook, T.F., & Conley, S. (2006). Organizational learning in schools and school systems: Improving learning, teaching, and leading. Theory into Practice, 45(2), 107-116.
Cronbach, L.J. (1970). Essentials of Psychological Testing (3rd Ed.). New York, NY: Harper & Row
Croom, S., Romano, P., & Giannakis, M. (2000). Supply chain management: An analytical framework for critical literature review. European Journal of Purchasing & Supply Management, 6(1), 67-83.
Crossan, M.M., & Apaydin, M. (2010). A multi‐dimensional framework of organizational innovation: A systematic review of the literature. Journal of Management Studies, 47(6), 1154-1191.
Crossan, M.M., Lane, H.W., & White, R.E. (1999). An organizational learning framework: From intuition to institution. Academy of Management Review, 24(3), 522-537.
Cyert, R.M., & March, J.G. (1963). A Behavioral Theory of the Firm. Englewood Cliffs, NJ: Prentice-Hall.
Daft, E.D. (2001). The acquisition, transfer and depreciation of knowledge in 122 service organizations: Productivity in franchises. Management Science, 41(10), 1750-1762.
Daft, R.L. (1978). A dual-core model of organizational innovation. Academy of Management Journal, 21(2), 193-210.
Daft, R.L. (2010). Understanding the Theory and Design of Organizations. Boston, MA: South-Western Cengage Learning.
Damanpour, F. (1991). Organizational innovation: A meta-analysis of effects of determinants and moderators. Academy of Management Journal, 34(3), 555-590.
Damanpour, F., & Gopalakrishnan, S. (2001). The dynamics of the adoption of product and process innovations in organizations. Journal of Management Studies, 38(1), 45-65.
Damanpour, F., & Schneider, M. (2006). Phases of the adoption of innovation in organizations: Effects of environment, organization and top Managers1. British Journal of Management, 17(3), 215-236.
Damanpour, F., & Wischnevsky, J.D. (2006). Research on innovation in organizations: Distinguishing innovation-generating from innovation-adopting organizations. Journal of Engineering and Technology Management, 23(4), 269-291.
Darroch, J. (2005). Knowledge management, innovation, and firm performance. Journal of Knowledge Management, 9(3), 101-115.
Davenport, T.H., & Prusak, L. (1998). Working Knowledge: How Organizations Manage What They Know. Boston: Harvard Business School Press.
Delaney, J.T., & Huselid, M.A. (1996). The impact of human resource management practices on perceptions of organizational performance. Academy of Management Journal, 39(4), 949-967.
Deng Z., Jean, R.J. and Sinkovics, R.R. (2012). Determinants of international innovation performance in Chinese manufacturing firms: An integrated perspective. Asian Business & Management, 11(1), 31-55.
Dessler, G. (1994). Human Resource Management: A Contingency Approach. Englewood, New Jersey: Prentice Hall International.
DiBella, A.J., Nevis, E.C., & Gould, J.M. (1996). Understanding organizational learning capability. Journal of Management Studies, 33(3), 361-379.
Dietz, J., Pugh, S.D., & Wiley, J.W. (2004). Service climate effects on customer attitudes: An examination of boundary conditions. Academy of Management Journal, 47(1), 81-92.
Dishman, P., & Pearson, T. (2003). Assessing intelligence as learning within an industrial marketing group: A pilot study. Industrial Marketing Management, 32(7), 615-620.
Dixon, N. (2000). Common Knowledge: How Company Thrive by Sharing What They Know. Boston: Harvard Business School Press.
Dodgson, M. (1991). Technology learning, technology strategy and competitive pressures. British Journal of Management, 2(3), 133-149.
Dorai, R., & McMurray, A. (2002). An exploratory study on employee roles as determinants of organizational learning and innovation: The Australian experience. The 3rd International European on Organizational Knowledge and Learning and Capabilities. Athens, Greece.
Dougherty, D., & Bowman, E.H. (1995). The effects of organizational downsizing of product innovation. California Management Review, 37(4), 28-44.
Dowd, R.P. (2000). Organizational learning and the learning organization in health care. Hospital Management Quarterly, 21(3), 1-3.
Drucker, P.F (1973). Management: Tasks, Responsibilities, Practices. New York: Harper and Row.
Drucker, P.F. (1993). Managing for the Future. London, UK: Routledge.
Drucker, P.F. (2007). Innovation and Entrepreneurship: Practice and Principles. London, UK: Routledge.
Dunlap, B.J., Dotson, M.J., & Chambers, T.M. (1988). Perceptions of real-estate brokers and buyers: A sales-orientation, customer-orientation approach. Journal of Business Research, 17(2), 175-187.
Dyer, L., & Reeves, T. (1995). Human resource strategies and firm performance: what do we know and where do we need to go? International Journal of Human Resource Management, 6(3), 656-670.
Edward, E. (2005). Creating high performance organizations. Asia Pacific Journal of Human Resources, 43(1), 55-71.
Eppinger, S.D. (2001). Innovation at the speed of information. Harvard Business Review, 79(1), 149-158.
Eris, E.D., Ozmen, T., & Neczan, O. (2012). The effect of market orientation, learning orientation and innovativeness on firm performance: A research from Turkish logistics sector. International Journal of Economic Sciences and Applied Research, 5(1), 77-108.
Fiol, C.M., & Lyles, M.A. (1985). Organizational learning. Academy of Management Review, 10(4), 803-813.
Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable and measurement error. Journal of Marketing Research, 18(1), 39-50.
Forsman, H., & Temel, S. (2011). Innovation and business performance in small enterprises: An enterprise-level analysis. International Journal of Innovation Management, 15(3), 641-665.
Frambach, R.T., & Schillewaert, N. (2002). Organizational innovation adoption a multi-level framework of determinants and opportunities for future research. Journal of Business Research, 55(2), 163-176.
Freel, M.S., & Robson, P.J. (2004). Small firm innovation, growth and performance evidence from Scotland and Northern England. International Small Business Journal, 22(6), 561-575.
Fugate, B., Sahin, F., & Mentzer, J.T. (2006). Supply chain management coordination mechanisms. Journal of Business Logistics, 27(2), 129-161.
Fulmer, R.M. (1994). A model for changing the way organizations learn. Planning Review, 22(3), 20-24.
Garcia, R., & Calantone, R. (2002). A critical look at technological innovation typology and innovativeness terminology: A literature review. Journal of Product Innovation Management, 19(2), 110-132.
Garcia-Morales, V.J., Llorens-Montes, F.J., & Verdú-Jover, A.J. (2006). Antecedents and consequences of organizational innovation and organizational learning in entrepreneurship. Industrial Management & Data Systems, 106(1), 21-42.
Garvin, D.A. (1993). Building a learning organization. Harvard Business Review, 71(4), 78-91.
Garvin, D.A. (1998). The processes of organization and management. MIT Sloan Management Review, 39(4), 33.
Geringer, J.M., Tallman, S., & Olsen, D.M. (2000). Product and international diversification among Japanese multinational firms. Strategic Management Journal, 21(1), 51-80.
Gherardi, S., & Nicolini, D. (2000). The organizational learning of safety in communities of practice. Journal of Management Inquiry, 9(1), 7-18.
Gracia, G.E., Cifre, G.E., & Grau, G.R. (2010). Service quality: The key role of service climate and service behavior of boundary employee units. Group & Organization Management, 35(3), 276-298.
Graeff, T.R. (1996). Using promotional messages to manage the effects of brand and self-image on brand evaluations. Journal of Consumer Marketing, 13(3), 4-18.
Griffith, R., Huergo, E., Mairesse, J., & Peters, B. (2006). Innovation and productivity across four European countries. Oxford Review of Economic Policy, 22(4), 483-498.
Griffith, T.L., & Sawyer, J.E. (2010). Multilevel knowledge and team performance. Journal of Organizational Behavior, 31(7), 1003-1031.
Guan, J., & Ma, N. (2003). Innovative capability and export performance of Chinese firms. Technovation, 23(9), 737-747.
Guerrieri, P., & Meliciani, V. (2005). Technology and international competitiveness: The interdependence between manufacturing and producer services. Structural Change and Economic Dynamics, 16(4), 489-502.
Gumusluoglu, L., & Ilsev, A. (2008). Transformational leadership, creativity, and organizational innovation. Journal of Business Research, 62(4), 461-473.
Gunasekaran, A., Patel, C., & McGaughey, R.E. (2004). A framework for supply chain performance measurement. International Journal of Production Economics, 87(3), 333-347.
Hair, J.F., Anderson, R.E., Tatham, R.L. & Black, W.C. (1998), Multivariate Data Analysis with Reading (5th Ed.). Upper Saddle River, NJ: Prentice-Hall.
Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., & Tatham, R.L. (2006). Multivariate Data Analysis (Vol. 6). Upper Saddle River, NJ: Pearson Prentice Hall.
Hamel, G. (2000). Leading the Revolution. Boston, MA: Harvard Business School Press.
Hamel, G. (2006). The why, what, and how of management innovation. Harvard Business Review, 84(2), 72.
Hamel, G., & Skarzynski, P. (2001). Innovation: The new route to wealth. Journal of Accountancy, 192(5), 65-68.
Hanson, E.M. (1991). Educational Administration and Organizational Behavior (3rd Ed.). Boston, MA: Allyn & Bacon.
Hatten, K.J., & Hatten, M.L. (1987). Strategic groups, asymmetrical mobility barriers and contestability. Strategic Management Journal, 8(4), 329-342.
Hedberg, B. (1981). How organizations learn and unlearn. in Paul C. Nystrom, William and William H. Starbuck (Eds), Handbook of Organizational Design. New York: Oxford University Press.
Henderson, R.M., & Clark, K.B. (1990). Architectural innovation: There configuration of existing product technologies and the failure of established firms. Administrative Science Quarterly, 35(1), 9-30.
Hill, C.W., & Rothaermel, F.T. (2003). The performance of incumbent firms in the face of radical technological innovation. Academy of Management Review, 28(2), 257-274.
Hill, C., Jones, G., & Schilling, M. (2012). Strategic Management Theory: An Integrated Approach (10th Ed.). Boston, MA: South-Western Cengage Learning.
Hodge, B.J., Anthony, W.P., & Gales, L.M. (2003). Organization Theory (6th Ed.). New Jersey: Prentice-Hall Inc.
Holland, S., Gaston, K., & Gomes, J. (2000). Critical success factors for cross‐functional teamwork in new product development. International Journal of Management Reviews, 2(3), 231-259.
Holmberg, S. (2000). A systems perspective on supply chain measurements. International Journal of Physical Distribution & Logistics Management, 30(10), 847-868.
Holmqvist, M. (2003). A dynamic model of intra- and inter- organizational learning. Organization Studies, 24(1), 95-123.
Howells, J. (2004). Innovation, consumption and services: Encapsulation and the combinatorial role of services. The Service Industries Journal, 24(1), 19-36.
Huber, G.P. (1991). Organizational learning: The contributing processes and the literatures. Organization Science, 2(1), 88-115.
Hult, G., Thomas, M., & Ferrell, O.C. (1997). A global learning organization structure and market information processing. Journal of Business Research, 1(40), 155-166.
Hult, G.T.M., & Ferrell, O.C. (1997). Global organizational learning capacity in purchasing: Construct and measurement. Journal of Business Research, 40(2), 97-111.
Hult, G.T.M., Ketchen, D.J., & Arrfelt, M. (2007). Strategic supply chain management: Improving performance through a culture of competitiveness and knowledge development. Strategic Management Journal, 28(10), 1035-1052.
Hult, G.T.M., Ketchen, D.J., & Nichols, E.L. (2003). Organizational learning as a strategic resource in supply management. Journal of Operations Management, 21(5), 541-556.
Hult, G.T.M., Ketchen, D.J., & Slater, S.F. (2005). Market orientation and performance: An integration of disparate approaches. Strategic Management Journal, 26(12), 1173-1181.
Jacobs, F.R., Chase, R.B., & Chase, R. (2010). Operations and Supply Chain Management. New York, NY: McGraw-Hill/Irwin.
Jiménez-Jiménez, D., & Sanz-Valle, R. (2011). Innovation, organizational learning, and performance. Journal of Business Research, 64(4), 408-417.
Johnson, J.L., Sohi, R.S., & Grewal, R. (2004). The role of relational knowledge stores in interfirm partnering. Journal of Marketing, 68(3), 21-36.
Johnson, J.W. (1996). Linking employee perceptions of service climate to customer satisfaction. Personnel Psychology, 49(4), 831-851.
Jones, G.R. (2001). Organizational Theory-Text and Cases (3th Ed.). New Jersey: Prentice-Hall Inc.
Jones, S.R., & Hill, K. (2001). Crossing high street: Understanding diversity through community service-learning. Journal of College Student Development, 42(3), 204-216.
Jong, A.D., Ruyter, K.D., & Lemmink, J. (2004). Antecedents and consequences of the service climate in boundary-spanning self-managing service teams. Journal of Marketing, 68(2), 18-35.
Jongeseok, J.G., Jeho, L., & Habin, L. (2003). Exploration and exploitation in the presence of network externalities. Management Science, 49(4), 553-570.
Jöreskog, K.G., & Sörbom, D. (2001). LISREL 8: User’s Reference Guide. Chicago: IL. Scientific Software International.
Kale, P., Singh, H., & Perlmutter, H. (2000). Learning and protection of proprietary assets in strategic alliances: Building relational capital. Strategic Management Journal, 21(3), 217-237.
Kane, J.S., & Lawler, E.E. (1979). Performance appraisal effectiveness: Its assessment and determinants. Research in Organizational Behavior, 1, 425-478.
Kanter, R.M. (1988). Three tiers for innovation research. Communication Research, 15(5), 509-523.
Kanter, R.M. (2000). When a thousand flowers bloom: Structural, collective, and social conditions for innovation in organizations, in Swedberg, R. (Eds). Entrepreneurship: The Social Science View. Oxford: Oxford University Press.
Kaplan, S., & Sawhney, M. (2000). E-hubs: The new B2B marketplaces. Harvard Business Review, 78(3), 97-106.
Katz, D., & Kahn, R.L. (1978). The Social Psychology of Organizations (2nd Ed.). New York: Wiley.
Kennerley, M., & Neely, A. (2003). Measuring performance in a changing business environment. International Journal of Operations & Production Management, 23(2), 213-229.
Kim, D.H. (1993). The link between individual and organizational learning. Sloan Management Review, 35(1), 37-50.
Kim, L. (1980). Organizational innovation and structure. Journal of Business Research, 8(2), 225-245.
Kim, S.W. (2006). Effects of supply chain management practices, integration and competition capability on performance. Supply Chain Management: An International Journal, 11(3), 241-248.
Kim, W.C., & Mauborgne, R. (2004). Blue Ocean Strategy: How to Create Uncontested Market Space and Make the Competition Irrelevant. Boston, MA: Harvard Business School Press.
Kirca, A.H., Jayachandran, S., & Bearden, W.O. (2005). Market orientation: A meta-analytic review and assessment of its antecedents and impact on performance. Journal of Marketing, 69(2), 24-41.
Knight, D.J. (1999). Performance measures for increasing intellectual capital. Strategy and Leadership, 27(12), 22-27.
Kohl, A.K., & Jaworski, B.J. (1990). Market orientation: The construct, research proposition, and managerial implication. Journal of Marketing, 54(2), 1-18.
Kolb, D.A. (1984). Experiential Learning: Experience as the Source of Learning and Development. Englewood Cliffs, NJ: Prentice Hall.
Kotler, P. (2003). The effects of cause-related marketing on company and brand attitudes. Seoul Journal of Business, 11(5), 23-37.
Kotler, P., & Keller K.L. (2006). Marketing Management (12th Ed.). Upper Saddle River, NJ: Prentice-Hall.
Kotler, P., Asplund, C., Rein, I., & Haider, D. (1999). Marketing Places Europe: Attracting Investments, Industries, and Visitors to European Cities, Communities, Regions and Nations. Harlow, England: Financial Times Prentice Hall.
Krishnan, R., Martin, X., & Noorderhaven, N.G. (2006). When does trust matter to alliance performance? Academy of Management Journal, 49(5), 894-917.
La, K.V., & Kandampully, J. (2004). Market oriented learning and customer value enhancement through service recovery management. Managing Service Quality: An International Journal, 14(5), 390-401.
Lam, S.Y., Lee, V.H., Ooi, K.B., & Lin, B. (2011). The relationship between TQM, learning orientation and market performance in service organizations: An empirical analysis. Total Quality Management & Business Excellence, 22(12), 1277-1297.
Langerak, F., Hultink, E.J., & Robben, H.S. (2004). The impact of market orientation, product advantage, and launch proficiency on new product performance and organizational performance. Journal of Product Innovation Management, 21(2), 79-94.
Lee, H.L. (2004). The triple-A supply chain. Harvard Business Review, 82(10), 102-113.
Lee, S.K.J., & Yu, K. (2004). Corporate culture and organizational performance. Journal of Managerial Psychology, 19(4), 340-359.
Lee, S.M., & Peterson, S.J. (2001). Culture, entrepreneurial orientation, and global competitiveness. Journal of World Business, 35(4), 401-416.
Lee, T.S., & Tsai, H.J. (2005). The effects of business operation mode on market orientation, learning orientation and innovativeness. Industrial Management & Data Systems, 105(3), 325-348.
Levitt, B., & March, J.G. (1988). Organizational learning. Annual Review of Sociology, 14(1), 319-340.
Litwin, G.H., & Stringer, R.A. (1968). Motivation and Organizational Climate, Boston: Division of Research, Graduate School of Business Administration, Harvard University.
López, R.A. (2005). Trade and growth: Reconciling the macroeconomic and microeconomic evidence. Journal of Economic Surveys, 19(4), 623-648.
Lovelock, C., & Wright, L. (2002). Principles of Service Marketing and Management. Upper Saddle River, New Jersey: Pearson Education.
Lovelock, C.H. (2001). Services Marketing (4th Ed.). New Jersey: Prentice Hall International.
Lovelock, C.H., & Yip, G.S. (1996). Developing global strategies for service businesses. California Management Review, 38(2), 64-86.
Lumpkin, G.T., & Dess, G.G. (1996). Clarifying the entrepreneurial orientation construct and linking it to performance. Academy of Management Review, 21(1), 135-172.
Mabey, C., & Salaman, G. (1995). Strategic Human Resource Management. Oxford: Blackwell Business.
MacKinnon, D.P., Fritz, M.S., Williams, J., & Lockwood, C.M. (2007). Distribution of the product confidence limits for the indirect effect: Program PRODCLIN. Behavior Research Methods, 39(3), 384-389.
Mansor, N.N.A., Chakraborty, A.R., Yin, T.K., & Mahitapoglu, Z. (2012). Organizational factors influencing performance management system in higher educational institution of South East Asia. Procedia-Social and Behavioral Sciences, 40(1), 584-590.
March, J.G. (1991). Exploration and exploitation in organizational learning. Organization Science, 2(1), 71-87.
Mathews, J. (2009). China, India and Brazil: Tiger technologies, dragon multinationals and the building of national systems of economic learning. Asian Business & Management, 8(1), 5-32.
Matthing, J., Sandén, B., & Edvardsson, B. (2004). New service development: learning from and with customers. International Journal of Service Industry Management, 15(5), 479-498.
Mavondo, F.T., Chimhanzi, J., & Stewart, J. (2005). Learning orientation and market orientation: Relationship with innovation, human resource practices and performance. European Journal of Marketing, 39(11/12), 1235-1263.
McAdam, R., & Galloway, A. (2005). Enterprise resource planning and organizational innovation: a management perspective. Industrial Management & Data Systems, 105(3), 280-290.
McGee, J.E., Dowling, M.J., & Megginson, W.L. (1995). Cooperative strategy and new venture performance: The role of business strategy and management experience. Strategic Management Journal, 16(7), 565-580.
McGill, M.E., Slocum, J.W., & Lei, D. (1992). Management practices in learning organizations. Organizational Dynamics, 21(1), 5-17.
McNamara, P., & Baden‐Fuller, C. (1999). Lessons from the Celltech case: Balancing knowledge exploration and exploitation in organizational renewal. British Journal of Management, 10(4), 291-307.
Mentzer, J.T., & Konrad, B.P. (1991). An efficiency/effectiveness approach to logistics performance analysis. Journal of Business Logistics, 12(1), 33-62.
Meyers, P.W. (1990). On-linear learning in technological firms. Research Policy, 19(2), 97-115.
Little, M.M., & Dean, A.M. (2006). Links between service climate, employee commitment and employees′ service quality capability. Managing Service Quality: An International Journal, 16(5), 460-476.
Montes, F.J.L., Moreno, A.R., & Morales, V.G. (2005). Influence of support leadership and teamwork cohesion on organizational learning, innovation and performance: An empirical examination. Technovation, 25(10), 1159-1172.
Moore, G.A. (2003). Darwin and the demon: Innovating within established enterprises. Harvard Business Review, 82(7-8), 86-92.
Morgan, G., & Ramirez, R. (1984). Action learning: A holographic metaphor for guiding social change. Human Relations, 37(1), 1-27.
Mossholder, K.W., Bennett, N., Kemery, E.R., & Wesolowski, M.A. (1998).
Relationships between bases of power and work reactions: The mediational role
of procedural justice. Journal of Management, 24(4), 533-552.
Motowidlo, S.J., & van Scotter, J.R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79(4), 475-480.
Mukhopadhyay, T., & Kekre, S. (2002). Strategic and operational benefits of electronic integration in B2B procurement process. Management Science, 48(10), 1301-1313.
Mullen, T.P., & Lyles, M.A. (1993). Toward improving management development′s contribution to organizational learning. People and Strategy, 16(2), 35-50.
Murdick, R.G., Render, B., & Russell, R.S. (1990). Service Operation Management. New York: Allyn and Bacon Inc.
Narver, J.C., & Slater, S.F. (1990). The effect of market orientation on business profitability. Journal of Marketing, 54(4), 20-35.
Nonaka, I., & Konno, N. (2005). The concept of “5, 4”: Building a foundation for knowledge creation. Knowledge Management: Critical Perspectives on Business and Management, 2(3), 1-53.
Nonaka, I., & Takeuchi, H. (1995). The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation. London: Oxford University Press.
Nunnally, J.C. (1978). Psychometric Theory (2nd Ed.). New York: McGraw-Hill.
Ogbonna, E., & Harris, L.C. (2002). Managing organizational culture: Insights from the hospitality industry. Human Resource Management Journal, 12(1), 33-53.
Oke, A. (2007). Innovation types and innovation management practices in service companies. International Journal of Operations & Production Management, 27(6), 564-587.
Oliver, R.L. (1999).Whence consumer loyalty? Journal of Marketing, 63(4), 33-44.
Pace, R.W. (2002). The organizational learning audit. Management Communication Quarterly, 15(3), 458-465.
Pace, R.W., Regan, L., Miller, P., & Dunn, L. (1998). Natural growth goals and short-term training: A boomerang effect. International Journal of Training and Development, 2(2), 128-140.
Parasuraman, A., Zeithaml, V.A., & Malhotra, A. (2005). ES-QUAL a multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213-233.
Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
Paulin, M., Ferguson, R.J., & Bergeron, J. (2006). Service climate and organizational commitment: The importance of customer linkages. Journal of Business Research, 59(8), 906-915.
Peccei, R., & Rosenthal, P. (2000). Front-line responses to customer orientation programmes: A theoretical and empirical analysis. International Journal of Human Resource Management, 11(3), 562-590.
Podsakoff, P.M., MacKenzie, S.B., Lee, J.Y., & Podsakoff, N.P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879-903.
Popper, M., & Lipshitz, R. (1998). Organizational learning mechanisms: A structural and cultural approach to organizational learning. The Journal of Applied Behavioral Science, 34(2), 161-179.
Porter, M.E. (2008). Competitive Advantage: Creating and Sustaining Superior Performance. New York, NY: Simon and Schuster.
Powell, T.C., & Dent-Micallef, A. (1997). Information technology as competitive advantage: The role of human, business, and technology resources. Strategic Management Journal, 18(5), 375-405.
Power, D. (2005). Supply chain management integration and implementation: A literature review. Supply Chain Management: An International Journal, 10(4), 252-263.
Prahalad, C.K., & Hamel, G. (2006). The Core Competence of the Corporation. Berlin-Heidelberg, Germany: Springer.
Prahalad, C.K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5-14.
Preacher, K.J., & Hayes, A.F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3), 879-891.
Quinn, R.E., & Rohrbaugh, J. (1983). A spatial model of effectiveness criteria: Towards a competing values approach to organizational analysis. Management Science, 29(3), 363-377.
Rauyruen, P., & Miller, K.E. (2007). Relationship quality as a predictor of B2B customer loyalty. Journal of Business Research, 60(1), 21-31.
Regan, W.J. (1963). The service revolution. Journal of Marketing, 27(3), 57–62.
Robbins, S.P. (2014). Organizational Behavior (14th Ed.). Upper Saddle River, NJ : Prentice Hall.
Robbins, S.P., & Coulter, M. (2015). Management (13th Ed.). Upper Saddle River, New Jersey: Prentice-Hall.
Rodrigues, A.M., Stank, T.P., & Lynch, D.F. (2004). Linking strategy, structure, process, and performance in integrated logistics. Journal of Business Logistics, 25(2), 65-94.
Russell, R.D. (1995). An investigation of some organizational correlates of corporate entrepreneurship: Toward a systems model of organizational innovation. Entrepreneurship Innovation and Change, 4(4), 295-314.
Salanova M., Agut S., Peiró J.M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90(6), 1217-1227.
Saxenian, A. (2002). Transnational communities and the evolution of global production networks: The cases of Taiwan, China and India. Industry and Innovation, 9(3), 183-202.
Schermerhorn, J. R. Jr., Hunt, J.G., & Osborn, R.N. (2002). Organizational Behavior (7th Ed.). New York: NY. John Wiley & Sons.
Schilling, J., & Kluge, A. (2009). Barriers to organizational learning: An integration of theory and research. International Journal of Management Reviews, 11(3), 337-360.
Schilling, M.A., & Steensma, H.K. (2001). The use of modular organizational forms: An industry-level analysis. Academy of Management Journal, 44(6), 1149-1168.
Schneider, B. (1990). The climate for service: An application of the climate construct, in B.Schneider (Ed.). Organizational Climate and Culture. San Francisco, CA: Jossey-Bass.
Schneider, B., & Bowen, D.E. (1985). Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psychology, 70(3), 423-433.
Schneider, B., & Bowen, D.E. (1993). The service organization: Human resources management is crucial. Organizational Dynamics, 21(4), 39-52.
Schneider, B., Macey, W.H., & Young, S.A. (2006). The climate for service: A review of the construct with implications for achieving CLV goals. Journal of Relationship Marketing, 5(2-3), 111-132.
Schneider, B., Parkington, J.J., & Buxton, V.M. (1980). Employee and customer perceptions of service in banks. Administrative Science Quarterly, 25(2), 252-267.
Schneider, B., Wheeler, J.K., & Cox, J.F. (1992). A passion for service: Using content analysis to explicate service climate themes. Journal of Applied Psychology, 77(5), 705-716.
Schneider, B., White, S.S., and Paul, M.C., (1998). Linking service climate and customer perceptions of service quality: Test of a causal model. Journal of Applied Psychology, 83(2), 150-163.
Schulte, M., Ostroff, C., Shmulyian, S., & Kinicki, A. (2009). Organizational climate configurations: Relationships to collective attitudes, customer satisfaction, and financial performance. Journal of Applied Psychology, 94(3), 618-634.
Schumacker, R.E., & Lomax, R.G. (1996). A beginner’s Guide to Structural Equation Modeling. NJ: Lawrence Erlbaum Associates.
Schumann, P.A., Prestwood, D.C., Tong, A.H., & Vanston, J.H. (1994). Innovate: Straight Path to Quality, Customer Delight and Competitive Advantage. NY: Mcgraw-Hill.
Schwarber, P.D. (2005). Leaders and the decision-making process. Management Decision, 43(7-8), 1086-1092.
Scott, S.G., & Bruce, R.A. (1994). Determinants of innovative behavior: A path model of individual innovation in the workplace. Academy of Management Journal, 37(3), 580-607.
Selznick, P. (1996). Institutionalism "old" and "new". Administrative Science Quarterly, 41(2), 270-277.
Senge, P.M. (1990). The Art and Practice of the Learning Organization. New York: Doubleday.
Senge, P.M. (2006). The Fifth Discipline: The Art and Practice of The Learning Organization. New York, NY: Broadway.
Serrat, O. (2010). A primer on organizational learning. Washington, DC: Asian Development Bank.
Seth, N., Deshmukh, S.G., & Vrat, P. (2006). A conceptual model for quality of service in the supply chain. International Journal of Physical Distribution & Logistics Management, 36(7), 547-575.
Seuring, S., & Müller, M. (2008). From a literature review to a conceptual framework for sustainable supply chain management. Journal of Cleaner Production, 16(15), 1699-1710.
Shrivastava, P. (1983). A typology of organizational learning systems. Journal of Management Studies, 20(1), 7-28.
Sim, A.B., & Pandian, J.R. (2003). Emerging Asian MNEs and their internationalization strategies- Case study evidence on Taiwanese and Singaporean firms. Asia Pacific Journal of Management, 20(1), 27-50.
Simon, H.A. (1953). Birth of an organization: The economic cooperation administration. Public Administration Review, 13(4), 227-236.
Sinkula, J.M. (1994). Market information processing and organizational learning. Journal of Marketing, 58(1), 35-45.
Sinkula, J.M., Baker, W.E., & Noordewier, T. (1997). A Framework for market-based organizational learning: Linking values, knowledge, and behavior. Journal of the Academy of Marking Science. 25(4), 305-318.
Slater, S.F., & Narver, J.C. (1994). Does competitive environment moderate the market orientation-performance relationship? Journal of Marketing, 58(1), 46-55.
Slater, S.F., & Narver, J.C. (1995). Market orientation and organizational learning. Journal of Marketing, 59(3), 63-74.
Srivastava, S.K. (2007). Green supply‐chain management: A state‐of‐the‐art literature review. International Journal of Management Reviews, 9(1), 53-80.
Stadtler, H. (2005). Supply chain management and advanced planning-basics, overview and challenges. European Journal of Operational Research, 163(3), 575-588.
Stank, T.P., Keller, S.B., & Daugherty, P.J. (2001). Supply chain collaboration and logistical service performance. Journal of Business Logistics, 22(1), 29-48.
Stanley, L.L., & Wisner, J.D. (2001). Service quality along the supply chain: iImplications for purchasing. Journal of Operations Management, 19(3), 287-306.
Stata, R., & Almond, P. (1989). Organizational learning: The key to management innovation. The Training and Development Sourcebook, 2, 31-42.
Storck, J., & Hill, P.A. (2000). Knowledge diffusion through communities. Sloan Management Review, 41(2), 63-74.
Subramanian, A., & Nilakanta, S. (1996). Organizational innovativeness: Exploring the relationship between organizational determinants of innovation, types of innovations, and measures of organizational performance. Omega, 24(6), 631-647.
Szilagyi, A.D. (1984). Management and Performance (2nd Ed.). NJ: Scott Foresman and Co.
Tan, C.L., & Vonderembse, M.A. (2006). Mediating effects of computer-aided design usage: From concurrent engineering to product development performance. Journal of Operations Management, 24(5), 494-510.
Tan, K.C. (2002). Supply chain management: practices, concerns, and performance issues. Journal of Supply Chain Management, 38(4), 42-53.
Teece, D.J. (1986). Profiting from technological innovation: Implications for integration, collaboration, licensing and public policy. Research Policy, 15(6), 285-305.
Teece, D.J. (1992). Competition, cooperation, and innovation: Organizational arrangements for regimes of rapid technological progress. Journal of Economic Behavior & Organization, 18(1), 1-25.
Thoumrungroje, A., & Tansuhaj, P. (2005). Entrepreneurial strategic posture, international diversification, and firm performance. Multinational Business Review, 13(1), 55-73.
Tidd, J., & Hull, F. (2003). Service Innovation: Organizational Responses to Technological Opportunities and Market Imperatives. London: Imperial College Press.
Tidd, J., Bessant, J., & Pavitt,K. (2001). Managing Innovation: Integrating Technological, Market and Organizational Change. N.Y: John Wiley & Sons, Inc.
Toivonen, M., & Tuominen, T. (2009). Emergence of innovations in services. The Service Industries Journal, 29(7), 887-902.
Tushman, N.L., & Nadler, D.A. (1986).Organizing for innovation. California Management Review, 28(22), 74-92.
Ulrich, D., Jick, T., & Von Glinow, M.A. (1993). High-impact learning: Building and diffusing learning capability. Organizational Dynamics, 22(2), 52-66.
Van der Heijden, K. (2004). Can internally generated futures accelerate organizational learning? Futures, 36(2), 145-159.
Van Kleef, J.A.G., & Roome, N.J. (2007). Developing capabilities and competence for sustainable business management as innovation: A research agenda. Journal of Cleaner Production, 15(1), 38-51.
Venkatraman, N., & Ramnmujam, V., (1986). Measurement of business performance on strategy research: A comparison of approach. Academy of Management Review, 11(4), 801-804.
Voss, C.A. (1992). Measurement of innovation and design performance in services. Design Management Journal, 3(1), 40-46.
Walker Jr., O.C., & Ruekert, R.W. (1987). Marketing′s role in the implementation of business strategies: A critical review and conceptual framework. The Journal of Marketing, 51(3), 15-33.
Walumbwa, F.O., Hartnell, C.A., & Oke, A. (2010). Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation. Journal of Applied Psychology, 95(3), 517-529.
Wan, D., Ong, C.H., & Lee, F. (2005). Determinants of firm innovation in Singapore. Technovation, 25(3), 261-268.
Wang, C.L. (2008). Entrepreneurial orientation, learning orientation, and firm performance. Entrepreneurship Theory and Practice, 32(4), 635-657.
Wang, C.L., & Ahmed, P.K. (2004). The development and validation of the organizational innovativeness construct using confirmatory factor analysis. European Journal of Innovation Management, 7(4), 303-313.
Watkins, K.E., & Marsick, V.J. (1993). Sculpting the Learning Organization: Lessons in the Art and Science of Systemic Change. San Francisco, CA: Jossey-Bass.
Weerawardena, J. (2003). The role of marketing capability in innovation-based competitive strategy. Journal of Strategic Marketing, 11(1), 15-35.
Weerawardena, J., O′Cass, A., & Julian, C. (2006). Does industry matter? Examining the role of industry structure and organizational learning in innovation and brand performance. Journal of Business Research, 59(1), 37-45.
Wiklund, J., & Shepherd, D. (2003). Knowledge‐based resources, entrepreneurial orientation, and the performance of small and medium‐sized businesses. Strategic Management Journal, 24(13), 1307-1314.
Wilcox King, A., & Zeithaml, C.P. (2003). Measuring organizational knowledge: A conceptual and methodological framework. Strategic Management Journal, 24(8), 763-772.
Wiley, J.W., & Brooks, S.M. (2000). The high performance organizational climate: How workers describe top-performing units, in N.N Ashkanasy, C.P.M. Wilderom., & M.F. Peterson (Eds.), Handbook of Organizational Culture and Climate. Thousand Oaks, CA: Sage.
Wolfe, R.A. (1994). Organizational innovation: Review, critique and suggested research directions. Journal of Management Studies, 31(3), 405-430.
Wong, C.Y., Arlbjørn, J.S., & Johansen, J. (2005). Supply chain management practices in toy supply chains. Supply Chain Management: An International Journal, 10(5), 367-378.
Wu, S.H., & Hsu, F.B. (2001). Towards a knowledge-based view of OEM relationship building: Sharing of industrial experiences in Taiwan. International Journal of Technology Management, 22(5-6), 503-524.
Yam, R.C., Guan, J.C., Pun, K.F., & Tang, E.P. (2004). An audit of technological innovation capabilities in Chinese firms: Some empirical findings in Beijing, China. Research Policy, 33(8), 1123-1140.
Yamin, S., Gunasekaran, A., & Mavondo, F.T. (1999). Relationship between generic strategies, competitive advantage and organizational performance: An empirical analysis. Technovation, 19(8), 507-518.
Yang, J.S., & Chen, C.Y. (2005). Systemic design for improving team learning climate and capability: A case study. Total Quality Management & Business Excellence, 16(6), 727-740.
Yoon, M.H., Beatty, S.E., & Suh, J. (2001). The effect of work climate on critical employee and customer outcomes. International Journal of Service Industry Management, 12(5), 500-521.
Youndt, M.A., Snell, S.A., Dean, J.E., Lepak, D.P. (1996). Human resource management, manufacturing strategy, and firm performance. Academy of Management Journal, 39(4), 836–866
Zahra, S., Hayton, J., Marcel, J., & O′Neill, H. (2001). Fostering entrepreneurship during international expansion: Managing key challenges. European Management Journal, 19(4), 359-369.
Zahra, S.A., & Bogner, W.C. (2000). Technology strategy and software new ventures′ performance: Exploring the moderating effect of the competitive environment. Journal of Business Venturing, 15(2), 135-173.
Zailani, S., & Rajagopal, P. (2005). Supply chain integration and performance: US versus East Asian companies. Supply Chain Management: An International Journal, 10(5), 379-393.
Zeithaml, V.A., & Bitner, M.J. (2000). Services Marketing: Integrating Customer Focus across the Firm. New York: McGraw-Hill Inc.
Zhou, H., & Benton, W.C. (2007). Supply chain practice and information sharing. Journal of Operations Management, 25(6), 1348-1365.
Zohar, D., & Luria, G. (2005). A multilevel model of safety climate: Cross-level relationships between organization and group-level climates. Journal of Applied Psychology, 90(4), 616-628. |