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姓名	周彥君(Yen-Chun Chou)  查詢紙本館藏	畢業系所	企業管理學系
論文名稱	組織政治知覺對情緒耗竭的影響－探討組織認同與表層演出策略之中介 (Perceptions of Organizational Politics on Emotional Exhaustion－Mediated by Organizational Identification and Surface Acting Strategy)
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檔案	[Endnote RIS 格式]    [Bibtex 格式]    [相關文章]   [文章引用]   [完整記錄]   [館藏目錄]   [檢視]  [下載] 本電子論文使用權限為同意立即開放。 已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。 請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。
摘要(中)	在充滿政治行為的職場環境裡，時常需要員工額外耗費心力來應對，造成其心力交瘁的現象也常有耳聞。本研究主要基於個人與工作環境的契合－不契合理論、工作要求/資源模式以及資源保存理論，探討組織政治知覺對員工造成情緒耗竭的不利影響，以及組織認同與表層演出策略的中介效果。本研究採取問卷法，以台灣地區全職工作者為樣本，共收集476筆資料進行分析。通過實證研究發現員工對組織的認同在組織政治知覺與情緒耗竭間扮演著中介的角色；同時情緒勞動中的表層演出策略也中介了組織政治知覺與情緒耗竭間的關係。最後，根據研究結果提出討論、管理意涵、研究限制與未來研究建議供後續研究參考。
摘要(英)	In the workplace environment full of political behaviors, employees always need to spend extra effort to deal with it, resulting in exhausted phenomenon often heard. Based on person-job environment match/dismatch theory, Job Demands-Resources model, and resource conservation theory, the present study tries to explore the effect from perception of organizational politics to emotional exhaustion, and the mediating effect of organizational identification and surface acting strategy. Four hundred and seven six valid questionnaires were collected from full-time employees using survey research technique. The result shows that organizational identification and surface acting strategy mediated the relationship between perceptions of organizational politics to emotional exhaustion. The implications of the findings, limitations, future research directions, and managerial implications are discussed.
關鍵字(中)	★ 組織政治知覺 ★ 情緒耗竭 ★ 組織認同 ★ 表層演出策略	關鍵字(英)
論文目次	目 錄 摘 要 I ABSTRACT II 目錄 III 圖目錄 IV 表目錄 V 第一章 緒論 1 1-1 研究背景與動機 1 1-2 研究目的 3 1-3 研究流程 4 第二章 文獻探討 6 2-1 情緒耗竭 6 2-2 組織政治知覺 10 2-3 組織認同 15 2-4 表層演出策略 23 第三章 研究方法 34 3-1 研究架構 34 3-2 研究樣本 34 3-3 研究工具 35 3-4 研究步驟 36 第四章 研究結果 39 4-1 樣本敘述性統計 39 4-2 信度分析 40 4-3 效度分析及模型配適度檢定 41 4-4 變項間之相關分析 44 4-5 階層迴歸分析 44 第五章 結論與建議 50 5-1 研究結果與討論 50 5-2 研究貢獻與管理意涵 54 5-3 研究限制與未來研究建議 56 5-4 結論 59 參 考 文 獻 60 附錄：研究問卷 84
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指導教授	杜秉叡、陳春希	審核日期	2016-7-26
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