參考文獻 |
Aaker, D. A. (1996). Measuring brand equity across products and markets. California management review, 38(3), 102-120.
Ailawadi, K. L., Lehmann, D. R., & Neslin, S. A. (2003). Revenue premium as an outcome measure of brand equity. Journal of Marketing, 67(4), 1-17.
Amos, E. A., & Weathington, B. L. (2008). An Analysis of the Relation Between Employee-Organization Value Congruence and Employee Attitudes. Journal of Psychology, 142(6), 615-631.
Antonakis, J. (2002). House (2013), The Full-Range Leadership Theory: The Way Forward. Transformational and Charismatic Leadership: The Road Ahead 10th Anniversary Edition (Monographs in Leadership and Management, Volume 5) Emerald Group Publishing Limited, 5, 3-33.
Arnold, K. A., Turner, N., Barling, J., Kelloway, E. K., & McKee, M. C. (2007). Transformational leadership and psychological well-being: the mediating role of meaningful work. Journal of occupational health psychology, 12(3), 193.
Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. Academy of management review, 14(1), 20-39.
Ashkanasy, N. M., & O′connor, C. (1997). Value congruence in leader-member exchange. The Journal of Social Psychology, 137(5), 647-662.
Avolio, B. J., Yammarino, F. J., & Bass, B. M. (1991). Identifying common methods variance with data collected from a single source: An unresolved sticky issue. Journal of Management, 17(3), 571-587.
Avolio, B. J., Bass, B. M., & Jung, D. I. (1999). Re?examining the components of transformational and transactional leadership using the Multifactor Leadership. Journal of occupational and organizational psychology, 72(4), 441-462.
Avolio, B. J., Zhu, W., Koh, W., & Bhatia, P. (2004). Transformational leadership and organizational commitment: mediating role of psychological empowerment and moderating role of structural distance. Journal of organizational behavior, 25(8), 951-968.
Balmer, J. M., Mukherjee, A., Greyser, S. A., Jenster, P., Vallaster, C., & de Chernatony, L. (2006). Internal brand building and structuration: the role of leadership. European Journal of Marketing, 40(7/8), 761-784.
Barling, J., Loughlin, C., & Kelloway, E. K. (2002). Development and test of a model linking safety-specific transformational leadership and occupational safety. Journal of applied psychology, 87(3), 488.
Bass, B. M. (1985). Leadership and performance beyond expectations. Free Press, New York.
Baumgarth, C., & Schmidt, M. (2010). How strong is the business-to-business brand in the workforce? An empirically-tested model of ‘internal brand equity’in a business-to-business setting. Industrial Marketing Management, 39(8), 1250-1260.
Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, Volume 28, No. 1, pages 128-137.
Berscheid, E. (1985). Interpersonal attraction. Handbook of social psychology, 2, 413-484.
Bloemer, J., De Ruyter, K., & Peeters, P. (1998). Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction. International Journal of bank marketing, 16(7), 276-286.
Bono, J. E., & Judge, T. A. (2003). Self-concordance at work: Toward understanding the motivational effects of transformational leaders. Academy of management journal, 46(5), 554-571.
Bono, J. E., & Judge, T. A. (2003). Self-Concordance at Work: Toward Understanding the Motivational Effects of Transformational Leaders. The Academy of Management Journal, 46(5), 554-571.
Boon, C., Den Hartog, D. N., Boselie, P., & Paauwe, J. (2011). The relationship between perceptions of HR practices and employee outcomes: examining the role of person–organisation and person–job fit. The International Journal of Human Resource Management, 22(01), 138-162.
Braun, S., Peus, C., Weisweiler, S., & Frey, D. (2013). Transformational leadership, job satisfaction, and team performance: A multilevel mediation model of trust. The Leadership Quarterly, 24(1), 270-283.
Brexendorf, T. O., & Kernstock, J. (2007). Corporate behaviour vs brand behaviour: Towards an integrated view? Journal of Brand Management, 15(1), 32-40.
Brian J. Hoffman, B. H. B., Ronald F. Piccolo, Ashley W. Sutton. (2011). Person-organization value congruence-How transformational leaders influence work group effectiveness. Academy of Management Journal, Vol. 54, No. 4, 779–796.
Burmann, C., & Zeplin, S. (2005). Building brand commitment: A behavioural approach to internal brand management. Journal of Brand Management, 12(4), 279-300.
Cable, D. M., & DeRue, D. S. (2002). The convergent and discriminant validity of subjective fit perceptions. Journal of applied psychology, 87(5), 875.
Cable, D. M., & Edwards, J. R. (2004). Complementary and supplementary fit: a theoretical and empirical integration. Journal of applied psychology, 89(5), 822.
Chattopadhyay, P. (1999). Beyond direct and symmetrical effects: The influence of demographic dissimilarity on organizational citizenship behavior. Academy of management journal, 42(3), 273-287.
Chattopadhyay, P., Glick, W. H., Miller, C. C., & Huber, G. P. (1999). Determinants of Executive Beliefs: Comparing Functional Conditioning and Social Influence. Strategic Management Journal, 20(8), 763-789.
Chuang, A., Shen, C. T., & Judge, T. A. (2014). Development of a Multidimensional Instrument of Person–Environment Fit: The Perceived Person–Environment Fit Scale (PPEFS). Applied Psychology: An international review, 65 (1), 66–98
Chun, J. U., Yammarino, F. J., Dionne, S. D., Sosik, J. J., & Moon, H. K. (2009). Leadership across hierarchical levels: Multiple levels of management and multiple levels of analysis. The Leadership Quarterly, 20(5), 689-707.
Coffman, D. L., & MacCallum, R. C. (2005). Using parcels to convert path analysis models into latent variable models. Multivariate Behavioral Research, 40(2), 235-259.
Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2 ed.). Hillsdale, NJ: Lawrence Erlbaum Associates.
Collins, J. (1998). Built to Last. London: Random House: Random House.
Dai, Y.-D., Dai, Y.-Y., Chen, K.-Y., & Wu, H.-C. (2013). Transformational vs transactional leadership: which is better? International Journal of Contemporary Hospitality Management, 25(5), 760-778.
De Chernatony, L., & Cottam, S. (2006). Internal brand factors driving successful financial services brands. European Journal of Marketing, 40(5/6), 611-633.
De Chernatony, L., & Riley, F. D. O. (1999). Experts′ views about defining services brands and the principles of services branding. Journal of Business Research, 46(2), 181-192.
De Chernatony, L., & Segal-Horn, S. (2003). The criteria for successful services brands. European Journal of Marketing, 37(7/8), 1095-1118.
Deci, E. L., & Ryan, R. M. (1985). The general causality orientations scale: Self-determination in personality. Journal of research in personality, 19(2), 109-134.
Dionne, S. D., Yammarino, F. J., Atwater, L. E., & Spangler, W. D. (2004). Transformational leadership and team performance. Journal of organizational change management, 17(2), 177-193.
Driscoll, D.-M., & Hoffman, W. M. (1999). Gaining the ethical edge: Procedures for delivering values-driven management. Long Range Planning, 32(2), 179-189.
Dvir, T., Eden, D., Avolio, B. J., & Shamir, B. (2002). Impact of transformational leadership on follower development and performance: A field experiment. Academy of management journal, 45(4), 735-744.
Eden, D. (1984). Self-Fulfilling Prophecy as a Management Tool: Harnessing Pygmalion. The Academy of Management Review, 9(1), 64-73.
Edwards, J. R. (1991). Person-job fit: A conceptual integration, literature review, and methodological critique. International review of industrial and organizational psychology, Vol. 6., pp. 283-357.
Edwards, J. R., & Cable, D. M. (2009). The value of value congruence. Journal of applied psychology, 94(3), 654.
Farzaneh, J., Dehghanpour Farashah, A., & Kazemi, M. (2014). The impact of person-job fit and person-organization fit on OCB: The mediating and moderating effects of organizational commitment and psychological empowerment. Personnel Review, 43(5), 672-691.
Feldman, D. C. (1984). The development and enforcement of group norms. Academy of management review, 9(1), 47-53.
Felfe, J., & Schyns, B. (2002). The relationship between employees′ occupational self-efficacy and perceived transformational leadership-replication and extension of recent results. Current research in social psychology., 7(9), 137-162.
Felicitas M. Morhart, W. H. a. T. T. (2009). Brand-Specific Leadership-Turning Employees into Brand Champions. Journal of Marketing, Vol.73,No.5, pp. 122-142
Fiedler, F. E., & Chemers, M. M. (1967). A theory of leadership effectiveness. Administrative Science Quarterly, Vol. 13, No. 2 (Sep., 1968), pp. 344-348
Gagne, M., & Deci, E. L. (2005). Self?determination theory and work motivation. Journal of organizational behavior, 26(4), 331-362.
Giberson, T. R., Resick, C. J., Dickson, M. W., Mitchelson, J. K., Randall, K. R., & Clark, M. A. (2009). Leadership and organizational culture: Linking CEO characteristics to cultural values. Journal of Business and Psychology, 24(2), 123-137.
Guzzo, R. A., Yost, P. R., Campbell, R. J., & Shea, G. P. (1993). Potency in groups: Articulating a construct. British journal of social psychology, 32(1), 87-106.
Hair, J. F., Anderson, R. E., Tatham, R. L., & William, C. (1998). Black (1998), Multivariate data analysis: Upper Saddle River, NJ: Prentice Hall.
Halpin, A. W., & Winer, B. J. (1957). A factorial study of the leader behavior descriptions. Leader behavior: Its description and measurement, 39-51.
Hardaker, S., & Fill, C. (2005). Corporate Services Brands: The Intellectual and Emotional Engagement of Employees. Corporate Reputation Review, 7(4), 365-376.
Hermalin, B. E. (2012). Leadership and corporate culture. Handbook of organizational economics, 432-478.
Hoffman, D.-M. D. a. W. M. (1999). Gaining the ethical edge procedures for delivering values-driven management. Long Range Planning, Vol. 32, No. 2, pp. 179 to 189.
Hogg, M. A., & Abrams, D. (1988). Comments on the motivational status of self?esteem in social identity and intergroup discrimination. European Journal of Social Psychology, 18(4), 317-334.
House, R. J., & Howell, J. M. (1992). Personality and charismatic leadership. The Leadership Quarterly, 3(2), 81-108.
Hu, J., Wang, Z., Liden, R. C., & Sun, J. (2012). The influence of leader core self-evaluation on follower reports of transformational leadership. The Leadership Quarterly, 23(5), 860-868.
Hunt, D. (2014). Does value congruence between nurses and supervisors effect job satisfaction and turnover? Journal of nursing management, 22(5), 572-582.
Ind, N. (2001). Living the Brand: How To Transform Every Member of Your Organization into a Brand Champion. London: Kogan Page.
Ishikawa, J. (2012). Transformational leadership and gatekeeping leadership: The roles of norm for maintaining consensus and shared leadership in team performance. Asia Pacific Journal of Management, 29(2), 265-283.
Jackson, S. E., Brett, J. F., Sessa, V. I., Cooper, D. M., Julin, J. A., & Peyronnin, K. (1991). Some differences make a difference: Individual dissimilarity and group heterogeneity as correlates of recruitment, promotions, and turnover. Journal of applied psychology, 76(5), 675.
Jacobs, T. O., & Jaques, E. (1990). Military executive leadership. Measures of leadership ,pp. 281-295.
Judge, T. A., & Piccolo, R. F. (2004). Transformational and transactional leadership: a meta-analytic test of their relative validity. J Appl Psychol, 89(5), 755-768.
Judge, T. A., & Piccolo, R. F. (2004). Transformational and transactional leadership: a meta-analytic test of their relative validity. Journal of applied psychology, 89(5), 755.
Jung, D. I., & Avolio, B. J. (2000). Opening the black box: An experimental investigation of the mediating effects of trust and value congruence on transformational and transactional leadership. Journal of organizational behavior, 21(8), 949-964.
Kark, R., & Shamir, B. (2002). The influence of transformational leadership on followers’ relational versus collective self-concept. Paper presented at the Academy of management proceedings.
Kark, R., Shamir, B., & Chen, G. (2003). The two faces of transformational leadership: empowerment and dependency. Journal of applied psychology, 88(2), 246.
Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. the Journal of Marketing, 1-22.
Khan, M. L., Langove, N., Shah, F. A., & Javid, M. U. (2015). The Modes of Conflicts and Managerial Leadership Styles of Managers. Global Business and Management Research, 7(2), 44.
Kim, T.-Y., & Kim, M. (2013). Leaders’ moral competence and employee outcomes: The effects of psychological empowerment and person–supervisor fit. Journal of business ethics, 112(1), 155-166.
Kimpakorn, N., & Tocquer, G. (2010). Service brand equity and employee brand commitment. Journal of Services Marketing, 24(5), 378-388.
King, C. (2010). One size doesn′t fit all: Tourism and hospitality employees′ response to internal brand management. International Journal of Contemporary Hospitality Management, 22(4), 517-534.
King, C., & Grace, D. (2006). Exploring managers′ perspectives of the impact of brand management strategies on employee roles within a service firm. Journal of Services Marketing, 20(6), 369-380.
King, C., & Grace, D. (2009). Employee based brand equity: A third perspective. Services Marketing Quarterly, 30(2), 122-147.
King, C., & Grace, D. (2010). Building and measuring employee?based brand equity. European Journal of Marketing, 44(7/8), 938-971.
Kirnan, J. P., Farley, J. A., & Geisinger, K. F. (1989). The relationship between recruiting source, applicant quality, and hire performance: An analysis by sex, ethnicity, and age. Personnel Psychology, 42(2), 293-308.
Kivlighan Jr, D. M., Li, X., & Gillis, L. (2015). Do I fit with my group? Within-member and within-group fit with the group in engaged group climate and group members feeling involved and valued. Group Dynamics: Theory, Research, and Practice, 19(2), 106.
Klein, K. J., & House, R. J. (1995). On fire: Charismatic leadership and levels of analysis. The Leadership Quarterly, 6(2), 183-198.
Kristof-Brown, A., & Guay, R. P. (2011). Person–environment fit. APA handbook of industrial and organizational psychology, Vol 3, pp. 3-50
Kristof?Brown, A. L., Seong, J. Y., Degeest, D. S., Park, W. W., & Hong, D. S. (2014). Collective fit perceptions: A multilevel investigation of person–group fit with individual?level and team?level outcomes. Journal of organizational behavior, 35(7), 969-989.
Kristof?Brown, A. L., Zimmerman, R. D., & Johnson, E. C. (2005). Consequences of individuals’ fit at work: A meta-analysis of person-job, person-organization, person-group, and person-supervisor fit. Personnel Psychology, 58(2), 281-342.
Kristof, A. L. (1996). Person?organization fit: An integrative review of its conceptualizations, measurement, and implications. Personnel Psychology, 49(1), 1-49.
Lawental, E. (1987). Leadership styles of official leaders of interdisciplinary teams and teams′ work performance in drug and alcohol abuse treatment programs. School of Social Work, University of Pennsylvania.
Li, M., Wang, Z., You, X., & Gao, J. (2015). Value congruence and teachers’ work engagement: The mediating role of autonomous and controlled motivation. Personality and Individual Differences, 80, 113-118.
Lishan, X., & Yaoqi, L. (2011). The spillover effect of supportive leadership on brand image through employee brand building behavior. Paper presented at the ICSSSM11.
Lord, R. G., Brown, D. J., & Freiberg, S. J. (1999). Understanding the dynamics of leadership: The role of follower self-concepts in the leader/follower relationship. Organizational behavior and human decision processes, 78(3), 167-203.
Lowe, K. B., Kroeck, K. G., & Sivasubramaniam, N. (1996). Effectiveness correlates of transformational and transactional leadership: A meta-analytic review of the MLQ literature. The Leadership Quarterly, 7(3), 385-425.
MacKinnon, D. P., Lockwood, C. M., Hoffman, J. M., West, S. G., & Sheets, V. (2002). A comparison of methods to test mediation and other intervening variable effects. Psychological methods, 7(1), 83.
Matzler, K., Bauer, F. A., & Mooradian, T. A. (2015). Self-esteem and transformational leadership. Journal of Managerial Psychology, 30(7), 815-831.
Meglino, B. M., & Ravlin, E. C. (1998). Individual values in organizations: Concepts, controversies, and research. journal of Management, 24(3), 351-389.
Meglino, B. M., Ravlin, E. C., & Adkins, C. L. (1989). A work values approach to corporate culture: A field test of the value congruence process and its relationship to individual outcomes. Journal of applied psychology, 74(3), 424.
Meglino, B. M., Ravlin, E. C., & Adkins, C. L. (1991). Value congruence and satisfaction with a leader: An examination of the role of interaction. Human Relations, 44(5), 481-495.
Miles, S. J., & Mangold, G. (2004). A conceptualization of the employee branding process. Journal of relationship marketing, 3(2-3), 65-87.
Mohr-Jackson, I. (1991). Broadening the market orientation: An added focus on internal customers. Human Resources Management, 30(4), 455-567.
Morehart, K. K. (2001). How to create an employee referral program that really works. HR Focus, 1, 3-5.
Mosley, R. W. (2007). Customer experience, organisational culture and the employer brand. Journal of Brand Management, 15(2), 123-134.
Mullins, T. L. B. A. R. T. M. R. (2014). The role of brand communications on front line service employee beliefs, behaviors, and performance. J. of the Acad.Mark. Sci. 42:642–657
Murray, H. A. (1938). Explorations in personality. Oxford Univ.
Nai-Wen Chi, S.-Y. P. (2012). A multilevel investigation of missing links between transformational leadership and task performance: The Mediating Roles of Perceived Person-Job fit and Person-Organization Fit. Journal of Business and Psychology, Vol. 27, No. 1, pp. 43-56
Naude, P., Desai, J., & Murphy, J. (2003). Identifying the determinants of internal marketing orientation. European Journal of Marketing, 37(9), 1205-1220.
Nguni, S., Sleegers, P., & Denessen, E. (2006). Transformational and transactional leadership effects on teachers′ job satisfaction, organizational commitment, and organizational citizenship behavior in primary schools: The Tanzanian case. School effectiveness and school improvement, 17(2), 145-177.
Nunnally, J. C., Bernstein, I. H., & Berge, J. M. t. (1967). Psychometric theory, JSTOR., Vol. 226
O′Cass, A., Wallace, E., & de Chernatony, L. (2011). The influence of culture and market orientation on services brands: insights from Irish banking and retail firms. Journal of Services Marketing, 25(7), 475-488.
O′Reilly, C. A., Chatman, J., & Caldwell, D. F. (1991). People and organizational culture: A profile comparison approach to assessing person-organization fit. Academy of management journal, 34(3), 487-516.
Pervin, L. A. (1968). Performance and Satisfaction as a Function of Individual-Environment Fit. Psychological bulletin, 69(1), 56.
Philip M. Podsakoff, S. B. M., Robert H. Moorman, Richard Fetter. (1990). Transformational leader behaviors and their effects on followers′ trust in leader , satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1(2), 107-142.
Piccolo, R. F., & Colquitt, J. A. (2006). Transformational leadership and job behaviors: The mediating role of core job characteristics. Academy of management journal, 49(2), 327-340.
Pratt, M. G. (1998). Central questions in organizational identification. Identity in organizations, 171-207.
Punjaisri, K., Evanschitzky, H., & Rudd, J. (2013). Aligning employee service recovery performance with brand values: The role of brand-specific leadership. Journal of Marketing Management, 29(9-10), 981-1006.
Ramlall, S. (2004). A review of employee motivation theories and their implications for employee retention within organizations. Journal of American Academy of Business, 5(1/2), 52-63.
Rosenberg, M. (1979). Conceiving the self Basic Books. New York.
Ruediger Kaufmann, H., Vrontis, D., Czinkota, M., & Hadiono, A. (2012). Corporate branding and transformational leadership in turbulent times. Journal of Product & Brand Management, 21(3), 192-204. doi:10.1108/10610421211228810
Ryan, R. M. (1995). Psychological needs and the facilitation of integrative processes. Journal of personality, 63(3), 397-427.
Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American psychologist, 55(1), 68.
Ryu, G. (2015). The Missing Link of Value Congruence and Its Consequences The Mediating Role of Employees’ Acceptance of Organizational Vision. Public Personnel Management, Vol. 44(4) 473-495.
Salancik, G. R., & Pfeffer, J. (1978). A social information processing approach to job attitudes and task design. Administrative science quarterly, 224-253.
Sarros, J. C., & Santora, J. C. (2001). The transformational?transactional leadership model in practice. Leadership & Organization Development Journal, 22(8), 383-394.
Schwartz, S. H. (1992). Universals in the content and structure of values: Theoretical advances and empirical tests in 20 countries. Advances in experimental social psychology, 25, 1-65.
Scott, W. R. (2001). Institutions and organizations: Ideas, Interests, and Identities. Stanford University, USA.
Seibert, S. E., Silver, S. R., & Randolph, W. A. (2004). Taking empowerment to the next level: A multiple-level model of empowerment, performance, and satisfaction. Academy of management journal, 47(3), 332-349.
Seong, J. Y., & Kristof-Brown, A. L. (2012). Testing multidimensional models of person-group fit. Journal of Managerial Psychology, 27(6), 536-556.
Seong, J. Y., Kristof-Brown, A. L., Park, W.-W., Hong, D.-S., & Shin, Y. (2012). Person-group fit diversity antecedents, proximal outcomes, and performance at the group level. Journal of Management,Vol.41, No.4 1184-1213.
Shamir, B. (1991). Meaning, self and motivation in organizations. Organization Studies, 12(3), 405-424.
Shamir, B., House, R. J., & Arthur, M. B. (1993). The motivational effects of charismatic leadership: A self-concept based theory. Organization science, 4(4), 577-594.
Smircich, L., & Morgan, G. (1982). Leadership: The management of meaning. Journal of applied behavioral science, 18(3), 257-273.
Sosik, J. J., Godshalk, V. M., & Yammarino, F. J. (2004). Transformational leadership, learning goal orientation, and expectations for career success in mentor–protege relationships: A multiple levels of analysis perspective. The Leadership Quarterly, 15(2), 241-261.
Sparks, J. R., & Schenk, J. A. (2001). Explaining the effects of transformational leadership: an investigation of the effects of higher?order motives in multilevel marketing organizations. Journal of organizational behavior, 22(8), 849-869.
Spitzmuller, M., & Ilies, R. (2010). Do they all see my true self ? Leader′s relational authenticity and followers′ assessments of transformational leadership. European Journal of Work and Organizational Psychology, 19(3), 304-332.
Stogdill, R. M. (1969). Validity of leader behavior descriptions. Personnel Psychology. Summer 69, Vol. 22 Issue 2, p153-158. 6p.
Supornpraditchai, T., Miller, K., Lings, I. N., & Jonmundsson, B. (2007). Employee-Based Brand Equity: Antecedents and Consequences. Paper presented at the New Zealand marketing Academy Conference, Dunedin, New Zealand.
Tang, G., Cai, Z., Liu, Z., Zhu, H., Yang, X., & Li, J. (2014). The Importance of Ethical Leadership in Employees’ Value Congruence and Turnover. Cornell Hospitality Quarterly,1-14.
Tavassoli, N. T., Sorescu, A., & Chandy, R. (2014). Employee-based brand equity: Why firms with strong brands pay their executives less. Journal of Marketing Research, 51(6), 676-690.
Vallaster, C., & De Chernatony, L. (2005). Internationalisation of services brands: The role of leadership during the internal brand building process. Journal of Marketing Management, 21(1-2), 181-203.
Verplanken, B. (2004). Value congruence and job satisfaction among nurses: a human relations perspective. International Journal of Nursing Studies, 41(6), 599-605.
Vogel, R. M., & Feldman, D. C. (2009). Integrating the levels of person-environment fit: The roles of vocational fit and group fit. Journal of Vocational Behavior, 75(1), 68-81.
Wallace, E., de Chernatony, L., & Buil, I. (2011). How leadership and commitment influence bank employees’ adoption of their bank’s values. Journal of business ethics, 101(3), 397-414.
Walumbwa, F. O., Avolio, B. J., & Zhu, W. (2008). How transformational leadership weaves its influence on individual job performance: The role of identification and efficacy beliefs. Personnel Psychology, 61(4), 793-825.
Wang, X.-H., & Howell, J. M. (2010). Exploring the dual-level effects of transformational leadership on followers. Journal of applied psychology, 95(6), 1134-1144.
Wang, X.-H., & Howell, J. M. (2012). A multilevel study of transformational leadership, identification, and follower outcomes. The Leadership Quarterly, 23(5), 775-790.
Xiong, L., & King, C. (2015). Motivational drivers that fuel employees to champion the hospitality brand. International Journal of Hospitality Management, 44, 58-69.
Xiong, L., King, C., & Piehler, R. (2013). “That′s not my job”: Exploring the employee perspective in the development of brand ambassadors. International Journal of Hospitality Management, 35, 348-359.
Zalesny, M. D., & Ford, J. K. (1990). Extending the social information processing perspective: New links to attitudes, behaviors, and perceptions. Organizational behavior and human decision processes, 47(2), 205-246.
Zhang, J., & Bloemer, J. (2011). Impact of value congruence on affective commitment: examining the moderating effects. Journal of Service Management, 22(2), 160-182.
何金銘. (2006). 統計分析方法: SPSS 軟體的輔助分析. 台南市: 台灣復文興業公司.
謝俊義. (2010). HLM 多層次線性分析: 理論, 方法與實務. 鼎茂.
金融機構家數統計(2015). 金融監督管理委員會銀行局
|