大五人格、領導部屬交換關係、工作滿意度與員工建言和助人行為之研究

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周佳慧(CHIA-HUI CHOU) 查詢紙本館藏

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企業管理學系在職專班

論文名稱

大五人格、領導部屬交換關係、工作滿意度與員工建言和助人行為之研究

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摘要(中)

員工在面對不同之環境和壓力時，個人特質會影響其產生不一樣的行為模式，此外領導者和部屬間的互動關係往往也會影響員工的工作態度。研究指出大五人格、領導部屬交換關係對於員工工作滿意度以及員工建言和助人行為有顯著影響，勤勉謹慎與友善的人格特質適合需長期溝通的群體環境，領導者與部屬之間的良好交換關係能提升員工高度的工作滿意度，進而使部屬願意主動幫助他人並且給予公司主管中肯的建言，此職場現象值得組織或企業持續觀察與討論。本研究以問卷的方式進行資料蒐集，研究結果顯示大五人格和領導部屬交換關係及工作滿意度三者有正向的關係；工作滿意度與員工建言和助人行為有正向的關係。本研究調查依據研究結果進一步探討，並且在管理意涵與未來研究上提出建議。

摘要(英)

Leadership and personality are essential to shaping up employees’ job related attitudes and behavior. This study investigates the effects of five-factor personality and leader-member exchange on employees’ job satisfaction, voicing, and helping behavior.
Data were collected through the distribution of questionnaires and analyzed with the hierarchical regression. It is found that the five-factor personality and leader-member exchange are positively related to employees’ job satisfaction. Job satisfaction is positively related to employees’ voicing and helping behavior. Managerial implications and suggestions for future research are thus discussed.

關鍵字(中)

★ 大五人格
★ 領導部屬交換關係
★ 工作滿意度
★ 員工建言
★ 助人行為

關鍵字(英)

★ five-factor model personality
★ leader-member exchange
★ job satisfaction
★ voicing
★ helping behavior

論文目次

中文摘要 ………………………………………………………………….. i
英文摘要 ………………………………………………………………….. ii
誌謝 ………………………………………………………………….. iii
目錄 ………………………………………………………………….. iv
圖目錄 ………………………………………………………………….. vi
表目錄 ………………………………………………………………….. vii
第一章緒論…………………………………………………………….. 1
第一節研究背景與動機……………………………………………….. 1
第二節研究目的……………………………………………………….. 3
第三節研究流程……………………………………………………….. 4
第二章文獻探討……………………………………………………….. 5
第一節大五人格……………………………………………………….. 5
第二節領導部屬交換關係…………………………………………….. 8
第三節工作滿意度…………………………………………………….. 11
第四節建言與助人行為……………………………………………….. 15
第五節各變數間的關係……………………………………………….. 20
第三章研究方法……………………………………………………….. 22
第一節研究架構……………………………………………………….. 22
第二節研究變項和研究工具………………………………………….. 23
第三節資料蒐集與研究樣本………………………………………….. 25
　　　第四節資料分析方法………………………………………………….. 27
第四章研究結果分析………………………………………………….. 28
第一節問卷信度與效度分析………………………………………….. 28
第二節各變項相關分析……………………………………………….. 29
第三節各研究變項之迴歸分析……………………………………….. 30
第五章討論與建議…………………………………………………….. 37
第一節研究結論……………………………………………………….. 37
第二節研究貢獻與管理意涵………………………………………….. 40
第三節研究限制與未來建議………………………………………….. 42
參考文獻 ………………………………………………………………….. 44
附錄一 ………………………………………………………………….. 49

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指導教授

陳春希

審核日期

2017-1-23

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