服務導向工業實踐模式之探討

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：58

、訪客IP：18.119.253.184

姓名

周峻毅(Chun-Yi Chou) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

服務導向工業實踐模式之探討
(The Practice of Servitization within Manufacturing)

相關論文

★ 企業流程為核心的食品產業運籌體系規劃:低溫物流部份	★ 以企業流程方法規劃整體飛航後勤維修體系之研究
★ 成衣產業導入ERP運籌管理方案之個案研究	★ 光電產業試產基地之生產最佳化模式：以光投影機為例
★ TFT LCD產業獲利因素之探討	★ 科技事業進行合併/讓售之決策過程與成效之個案探討
★ 企業治理、風險及遵循解決方案導入之個案研究-以職責分離資訊系統為例	★ 品質機能展開與多準則決策於設備開發應用
★ ERP導入品質因素對IFRS轉換專案之影響	★ ERP投資金額對服務品質及導入後IT治理目標之分析
★ ERP 導入問題對專案的影響	★ IFRS轉換對員工退休金計畫影響
★ IFRS轉換問題對IFRS效益的影響	★ 電子產業新產品開發參考模式之發展
★ 應用資料科學方法提昇國防裝備可靠度之研究－以防空系統為例	★ 企業資訊方案行銷歷程之探討-以MES為例

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

至系統瀏覽論文 ( 永不開放)

摘要(中)

在現在快速變動的環境當中，製造商為提高獲利，開始提供與其生產產品相關的附加服務，而這個過程可以稱作為服務化(Servitization)。服務化代表了從產品銷售到商品和服務整合的商業模式轉變和組織轉型，這種服務導向策略能使製造商發展出新的競爭優勢。在服務化的過程中，企業將提供服務作為與對手產品差異化的機會，以達成更高的顧客滿意度。本研究透過實證分析探討製造業轉化為服務導向工業對生產績效與服務效能間之關係。此外，製造業轉變成服務導向架構讓其產品能夠擁有不同於兢爭對手的附加價值，並透過資訊科技來提升企業績效，因此本研究模型亦透過資訊科技為基礎來探討服務導向企業如何透過實踐服務架構之過程，並同時提升服務效能。
本研究以263研究樣本分析台灣製造業進行服務導向工業之實踐模式。以資訊科技(Information Technology)、服務導向架構(Service-oriented architecture)、生產與服務績效(Performance of Production and Service)等作為服務導向工業實踐模式之構面，並透過路徑分析(Path analysis)及結構方程模型(Structure Equation Modeling, SEM)來探討構面間的檢驗方式。結果顯示在製造業採取服務化策略時，資訊科技對工業創新、敏捷生產會有直接顯著影響，並透過快速且多樣性的方式滿足顧客需求，再進而影響生產績效與服務效能。

摘要(英)

There is growing rapidly and uncertainty in today’s environment. In order to face this change, manufacturers begin to offer services that adding value to their offerings for increasing profit. The term given to a transformation where manufacturers increasingly offer services that are tightly coupled to their products, called “Servitization”. This study explores the relationship between production performance and service performance in manufacturing through empirical analysis. Therefore, this study also explores how service-oriented firms are based on information technology. In addition, the transformation of manufacturing into a service-oriented architecture allows its products to have added value different from competitors and enhance business performance through information technology.
This study conducts the practice of service-oriented by 263 Taiwanese manufacturing companies. The components of the model include information technology, service-oriented architecture, performance of production and service. By using path analysis and structural equation modeling, our finding shows that IT has a direct and obvious impact on industrial innovation and agile production in the manufacturing. It can meet customer needs through the fast and diverse way, which affects performance of production and service.

關鍵字(中)

★ 製造業
★ 服務化
★ 服務導向架構
★ 結構方程式模型分析

關鍵字(英)

★ manufacturing
★ Service
★ Service-oriented architecture
★ Structure Equation Modeling

論文目次

目錄
中文摘要 i
ABSTRACT ii
圖目錄 v
表目錄 vi
第一章　緒論 1
1-1 研究背景與動機 1
1-2 研究目的 2
1-3 論文架構與研究流程 3
第二章　文獻回顧 5
2-1服務 5
2-1-1 服務的定義與特徵 5
2-1-2服務導向定義 6
2-2 資訊科技 7
2-2-1 IT建設(Information Technology Construction) 7
2-2-2 IT同化(Information Technology Assimilation) 8
2-3 服務導向架構 10
2-3-1 工業創新(Industry Innovation) 10
2-3-2 敏捷生產(Agile Production) 11
2-4服務導向工業績效 12
2-4-1 生產績效(Production Performance) 12
2-4-2 服務效能(Service Performance) 13
2-5 小結 14
第三章　研究模型 15
3-1研究模型發展歷程 15
3-1-1透過Liu et al. (2013) 架構模型構面與構面衡量 15
3-1-2透過Baines et al. (2013) 架構模型構面與構面間關聯 16
3-2研究模型與研究假說 18
3-3 研究構面之操作性定義與問卷發展衡量 22
3-3-1影響服務導向工業主要因素之衡量 22
3-3-2 問卷發展 25
3-4 研究方法與研究設計 29
3-4-1尺度衡量選擇 29
3-4-2資料蒐集方式 29
3-5統計方法分析 30
3-5-1敘述統計分析(Descriptive statistics) 30
3-5-2相關分析(Correlation Analysis) 31
3-5-3驗證性因數分析(Confirmatory Factor Analysis, CFA) 31
3-5-4區別效度分析(Discriminant Validity Analysis) 31
3-5-5結構方程模式(Structural Equation Modeling, SEM) 32
3-5-6路徑分析(Path Analysis) 32
3-5-6中介效果分析(Mediator Analysis) 32
3-6 小結 33
第四章　研究分析與結果 34
4-1問卷基本資料分析 34
4-1-1問卷發放方式 34
4-1-2問卷回收概況 34
4-1-3資料選取與基本分析 34
4-2 敘述性統計分析結果 38
4-2-1 資訊科技架構之敘述性統計分析 38
4-2-2 服務導向工業架構之敘述性統計分析 39
4-2-3 生產與服務績效之敘述性統計分析 40
4-3 信度與效度檢驗 41
4-3-1 驗證性因素分析 41
4-3-2 信效度分析 45
4-4 假說檢驗結果 46
4-4-1 服務導向研究模型之檢定結果 46
4-4-2 服務導向工業模型之路徑分析 47
4-4-3 服務導向工業模型之中介效果分析 48
4-5 檢驗結果整理 49
第五章　研究論述與管理意涵 51
5-1研究論述 51
5-1-1 與Baines et al. (2013)製造業服務化的實踐方式的比較 51
5-1-2 與Liu et al. (2013)資訊建設對企業績效的影響比較 52
5-1-3 與Rust and Huang (2014)IT使企業提升服務效能的影響比較 54
5-2 管理意涵 55
第六章結論與後續研究方向 57
6-1 研究結論 57
6-2 研究限制與後續研究方向 58
參考文獻 59
附錄-正式問卷 68

參考文獻

黃佳琦 (2015)。中型製造業永續供應鏈實踐機制之探討(碩士論文)。
Bagozzi, R. P. (1983). Issues in the application of covariance structure analysis: A further comment. Journal of Consumer Research, 9(4), 449.
Baines, T. (2015). Exploring Service Innovation and the Servitization of the Manufacturing Firm, Taylor & Francis.
Baines, T., & W. Lightfoot, H. (2013). Servitization of the manufacturing firm: Exploring the operations practices and technologies that deliver advanced services. International Journal of Operations & Production Management, 34(1), 2-35.
Baron, R. M., and Kenny, D. A. (1986). The Moderator-Mediator Variable Distinction in Social Psychological Research. Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
Belle, J. V., Nash, J., & Eccles, M. (2003). Discovering information systems. USA:
Creative Commons.
Bentler, P. M. (1989). EQS Structural Equations Program Manual. Los Angeles.
Bollen, K. A. (1989). A new incremental fit index for general structural equation models. Sociological Methods & Research, 17(3), 303-316.
Bottani, E. (2009). A fuzzy QFD approach to achieve agility. International Journal of Production Economics, 119(2), 380-391.
Brouwer, M. (1991). Schumpeterian Puzzles: Technological competition and economic evolution, University of Michigan Press, Michigan. 1991.
Bustinza, O. F., Gomes, E., Vendrell‐Herrero, F., & Baines, T. (2017). Product–service innovation and performance: the role of collaborative partnerships and R&D intensity. R&D Management, DOI: 10.1111/radm.12269, http://onlinelibrary.wiley.com/doi/10.1111/radm.12269/full.
Camisón, C., & Villar-López, A. (2014). Organizational innovation as an enabler of technological innovation capabilities and firm performance. Journal of Business Research, 67(1), 2891-2902.
Cao, M., & Zhang, Q. (2011). Supply chain collaboration: Impact on collaborative advantage and firm performance. Journal of operations management, 29(3), 163-180.
Chesbrough, H. W. (2006). Open innovation: The new imperative for creating and profiting from technology. Harvard Business Press.
Chou, H.-W., Lin, Y.-H., Lu, H.-S., Chang, H.-H., & Chou, S.-B. (2014). Knowledge sharing and ERP system usage in post-implementation stage. Computers in Human Behavior, 33, 16-22.
Cooper, J., & Schindler, M. (2008). Perfect Sample Size in Research. New Jersey.
Dehning, B., & Richardson, V. J. (2002). Returns on investments in information technology: A research synthesis. Journal of Information Systems, 16(1), 7-30.
Dong, M. C., Fang, Y., & Straub, D. W. (2017). The Impact of Institutional Distance on the Joint Performance of Collaborating Firms: The Role of Adaptive Interorganizational Systems. Information Systems Research. 28(2), 309-331.
Edvardsson, B., Gustafsson, A., & Roos, I. (2005). Service portraits in service research: a critical review. International journal of service industry management, 16(1), 107-121.
Elmoselhy, S. A. (2013). Hybrid lean–agile manufacturing system technical facet, in automotive sector. Journal of Manufacturing Systems, 32(4), 598-619.
Elmoselhy, S. A. (2013). Hybrid lean–agile manufacturing system technical facet, in automotive sector. Journal of Manufacturing Systems, 32(4), 598-619.
Fan, Q., Xu, X., & Gong, Z., (2007) Research on Lean, Agile and Leagile Supply Chain, Wireless Communications, Networking and Mobile Computing 2007, 21(25). 4902-4905.

Fisher, M.J., Marshall, A.P. (2009), Understanding descriptive statistics, Australian Critical Care, 22(2), 93-97.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18, 39-50.
Frazier, G. L., Maltz, E., Antia, K. D., & Rindfleisch, A. (2009). Distributor sharing of strategic information with suppliers. Journal of Marketing, 73(4), 31-43.
Frost, R., Pike, J., Kenyo, L., & Pels, S. (2011). Business information systems – Design an App for That. USA: Flat World Knowledge, Inc..
Gefen, D., Straub, D., & Boudreau, M. C. (2000). Structural equation modeling and regression: Guidelines for research practice. Communications of the Association for Information Systems, 4(1), 1-78.
Gunasekaran, A., Patel, C., & McGaughey, R. E. (2004). A framework for supply chain performance measurement. International Journal of Production Economics, 87(3), 333-347.
Gunasekaran, A., & Yusuf, Y. (2002). Agile manufacturing: a taxonomy of strategic and technological imperatives. International Journal of Production Research, 40(6), 1357-1385.
Hair, J. F. J., Anderson, R. E., Tatham, R. L., and Black, W. C. (2009). Multivariate data analysis. Englewood Cliffs: NJ: Prentice Hall.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. (2006). Multivariate Data Analysis, Pearson Eduction Inc., Upper Saddle River, NJ.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (1998). Multivariate data analysis, 5th ed., Prentice hall. Upper Saddle River, NJ.
Hauser, J., Tellis, G. J., & Griffin, A. (2006). Research on innovation: A review and agenda for marketing science. Marketing Science, 25(6), 687-717.

Im, G., & Rai, A. (2008). Knowledge sharing ambidexterity in long-term interorganizational relationships. Management Science, 54(7), 1281-1296.
Jimenez, J.,D. and Sanz-Valle, R. (2011). Innovation, organizational learning and performance, Journal of Business Research, 64(4), pp.408-417.
Jin-Hai, L., Anderson, A. R., & Harrison, R. T. (2003). The evolution of agile manufacturing. Business Process Management Journal, 9(2), 170-189.
Kastalli, I. V., & Van Looy, B. (2013). Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance. Journal of operations management, 31(4), 169-180.
Kayastha, S. (2011). Defining service and non-service exchanges. Service Science, 3(4), 313-324.
Kleis, L., Chwelos, P., Ramirez, R. V., & Cockburn, I. (2012). Information technology and intangible output: The impact of IT investment on innovation productivity. Information Systems Research, 23(1), 42-59.
Kotler, P., Keller, K.L., Koshy, A., Jha, M. (2009). Marketing Management, 13th ed. Dorling Kindersley, New Delhi.
Kwak, K., & Kim, W. (2016). Effect of service integration strategy on industrial firm performance. Journal of Service Management, 27(3), 391-430.
Lee, S., Xiang, J. Y., & Kim, J. K. (2011). Information technology and productivity: Empirical evidence from the Chinese electronics industry. Information & Management, 48(2), 79-87.
Lim, J. N., Schultmann, F., & Ofori, G. (2010). Tailoring competitive advantages derived from innovation to the needs of construction firms. Journal of construction engineering and management, 136(5), 568-580.

Liu, H., Ke, W., Wei, K. K., & Hua, Z. (2013). The impact of IT capabilities on firm performance: The mediating roles of absorptive capacity and supply chain agility. Decision Support Systems, 54(3), 1452-1462.
Loehlin, J. C. (1998). Latent variable models: An introduction to factor, path, and structural analysis. Lawrence Erlbaum Associates Publishers.
MacCallum, R. C., & Hong, S. (1997). Power analysis in covariance structure modeling using GFI and AGFI. Multivariate Behavioral Research, 32(2), 193-210.
Malhotra, A., Gosain, S., & El Sawy, O. A. (2007). Leveraging standard electronic business interfaces to enable adaptive supply chain partnerships. Information Systems Research, 18(3), 260-279.
Mapes, J., New, C., and Szwejczewski, M. (1997). Performance trade-offs in manufacturing plants. International Journal of Operations and Production Management, 17(10), 1020-1033.
Martin, P. R., & Patterson, J. W. (2009). On measuring company performance within a supply chain. International Journal of Production Research, 47(9), 2449-2460.
McAfee, A. (2002). The Impact of Enterprise Information Technology Adoption on Operational Performance: An Empirical Investigation. Production and Operations Management, 11(1), pp 33-53.
Melville, N., Kraemer, K., & Gurbaxani, V. (2004). Review: Information technology and organizational performance: An integrative model of IT business value. MIS quarterly, 28(2), 283-322.
Mishra, A. N., Konana, P., & Barua, A. (2007). Antecedents and consequences of internet use in procurement: an empirical investigation of US manufacturing firms. Information Systems Research, 18(1), 103-120.
Mishra, A. N., Konana, P., & Barua, A. (2007). Antecedents and consequences of internet use in procurement: an empirical investigation of US manufacturing firms. Information Systems Research, 18(1), 103-120.

Neely, A., Gregory, M., & Platts, K. (1995). Performance measurement system design: a literature review and research agenda. International Journal of Operations & Production Management, 15(4), 80-116.
Neely, A., Gregory, M., & Platts, K. (2005). Performance measurement system design: A literature review and research agenda. International journal of operations & production management, 25(12), 1228-1263.
Nwankpa, J. K. (2015). ERP system usage and benefit: A model of antecedents and outcomes. Computers in Human Behavior, 45, 335-344.
OECD and Eurostat (2005). Oslo Manual-Third Edition: Guidelines for Collecting and Interpreting Innovation Data, OECD and Eurostat, Paris.
Oliva, R., Gebauer, H., & Brann, J. M. (2012). Separate or integrate? Assessing the impact of separation between product and service business on service performance in product manufacturing firms. Journal of Business-to-Business Marketing, 19(4), 309-334.
Oliva, R., & Kallenberg, R. (2003). Managing the transition from products to services. International journal of service industry management, 14(2), 160-172.
Parametric Technology Corporation (2014). eBook: Proving the Service Continuum, Parametric Technology Corporation, https://www.ptc.com/en/service-lifecycle-management/continuum-ebook.
Parashar, M., Singh, S.M. (2005). Innovation Capability, IIBM Management Review, 115-123.
Peters, B. (2008). Innovation and firm performance: An empirical investigation for German firms (Vol. 38). Springer Science & Business Media.
Petrovski, D., & Pestana, J. P. (2017). Literature Review of the Field of the Service Economy.
Ployhart, R. E., Van Iddekinge, C. H., & MacKenzie, W. I. (2011). Acquiring and developing human capital in service contexts: The interconnectedness of human capital resources. Academy of management journal, 54(2), 353-368.
Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior research methods, 40(3), 879-891.
Qiu, R. G. (2007). Service science: Scientific study of service systems. Proceedings of the 17th International Conference on Flexible Automation and Intelligent Manufacturing, http://www.ssmenetuk.org/docs/qui2007.pdf.
Ray, G., Muhanna, W. A., & Barney, J. B. (2005). Information technology and the performance of the customer service process: A resource-based analysis. MIS quarterly, 625-652.
Robbins, S.P & Coulter, M (2006). Management (9th edition) New York, Prentice Hall.
Rubera, G., & Kirca, A. H. (2012). Firm innovativeness and its performance outcomes: A meta-analytic review and theoretical integration. Journal of Marketing, 76(3), 130-147.
Rust, R. T., & Huang, M.-H. (2014). The service revolution and the transformation of marketing science. Marketing Science, 33(2), 206-221.
Santos-Vijande, M. L., López-Sánchez, J. Á., & Trespalacios, J. A. (2012). How organizational learning affects a firm′s flexibility, competitive strategy, and performance. Journal of Business Research, 65(8), 1079-1089.
Saraf, N., Langdon, C. S., & Gosain, S. (2007). IS application capabilities and relational value in interfirm partnerships. Information Systems Research, 18(3), 320-339.
Saunila, M. (2014). Innovation capability for SME success: perspectives of financial and operational performance. Journal of Advances in Management Research, 11(2), 163-175.
Schoenherr, T., & Swink, M. (2012). Revisiting the arcs of integration: Cross-validations and extensions. Journal of operations management, 30(1), 99-115.
Schumpeter, J. A. (1934). The theory of economic development: An inquiry into profits, capital, credit, interest, and the business cycle (Vol. 55): Transaction publishers.
Shaikh, A. A., & Karjaluoto, H. (2015). Making the most of information technology & systems usage: A literature review, framework and future research agenda. Computers in Human Behavior, 49, 541-566.
Sharifi, H., & Zhang, Z. (1999). A methodology for achieving agility in manufacturing organisations: An introduction. International Journal of Production Economics, 62(1), 7-22.
Smith, R. E., & Wright, W. F. (2004). Determinants of customer loyalty and financial performance. Journal of management accounting research, 16(1), 183-205.
Standing, C., & Kiniti, S. (2011). How can organizations use wikis for innovation? Technovation, 31(7), 287-295.
Stoshikj, M., Kryvinska, N., & Strauss, C. (2016). Service Systems and Service Innovation: Two Pillars of Service Science. Procedia Computer Science, 83, 212-220.
Suarez, F. F., Cusumano, M. A., & Kahl, S. J. (2013). Services and the business models of product firms: an empirical analysis of the software industry. Management Science, 59(2), 420-435.
Swafford, P. M., Ghosh, S., & Murthy, N. (2008). Achieving supply chain agility through IT integration and flexibility. International Journal of Production Economics, 116(2), 288-297.
Szymanski, D. M., & Henard, D. H. (2001). Customer satisfaction: A meta-analysis of the empirical evidence. Journal of the Academy of Marketing Science, 29(1), 16-35.

Therrien, P., Doloreux, D., & Chamberlin, T. (2011). Innovation novelty and (commercial) performance in the service sector: A Canadian firm-level analysis. Technovation, 31(12), 655-665.
Thompson, B. (2004). Exploratory and confirmatory factor analysis: Understanding concepts and applications: American Psychological Association.
Tran, T. (2008). A conceptual model of learning culture and innovation schema. Competitiveness Review: An International Business Journal, 18(3), 287-299.
Vandermerwe, S., & Rada, J. (1988). Servitization of business: adding value by adding services. European management journal, 6(4), 314-324.
Vokurka, R. J., & O′Leary-Kelly, S. W. (2000). A review of empirical research on manufacturing flexibility. Journal of operations management, 18(4), 485-501.
Vyas, V. (2009). Innovation and new product development by SMEs: An investigation of Scottish food and drinks industry. Endinburgh Napier University.
Wirtz, H. (2011). Innovation networks in logistics-management and competitive advantages. International Journal of Innovation Science, 3(4), 177-192.
Yang, C.-C., Marlow, P. B., & Lu, C.-S. (2009). Assessing resources, logistics service capabilities, innovation capabilities and the performance of container shipping services in Taiwan. International Journal of Production Economics, 122(1), 4-20.
Zhu, K., Kraemer, K. L., Gurbaxani, V., & Xu, S. X. (2006). Migration to open-standard interorganizational systems: network effects, switching costs, and path dependency. MIS quarterly, 515-539.

指導教授

呂俊德(Jun-Der Leu)

審核日期

2017-7-18

推文