資訊科技的連接性與職家衝突：工作負荷與角色模糊為中介

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蔣娉華(Pin-Hua Chiang) 查詢紙本館藏

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人力資源管理研究所

論文名稱

資訊科技的連接性與職家衝突：工作負荷與角色模糊為中介
(Information Communication Technologies Connectivity and Work-Family Conflict: The Mediating roles of Workload and Role Ambiguity)

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摘要(中)

資訊通訊科技的出現對工作和工作場所帶大巨大的變革。由於許多員工在個人時間處理工作相關的電子郵件，並回應工作相關的簡訊和電話，資訊通訊科技可能會導致員工工作與家庭之間的衝突，有研究顯示，員工使用資訊通訊科技與其職家衝突有高度相關（Boswell＆Olson-Buchanan, 2007）。本研究架構於工作需求-資源模型（Demerouti, Bakker, Nachreiner, ＆Schaufeli, 2001）之上，將資訊通訊科技其中一個特徵，也就是連結性，概念化為工作需求以及工作資源。在這項研究中，我們假設資訊通訊科技的連結性會增加工作負荷，但會減少員工角色模糊性，而工作負荷與角色模糊為資訊通訊科技連結性與職家衝突的中介。另外，我們認為工作場所的社會支持（包括組織支持和主管支持）可以調節資訊通訊科技連結性對工作負荷和角色模糊性的影響。我們使用問卷調查，並設計兩波的調查，希望能發現其因果順序。第一波有244位參與問卷填答，一個月後進行第二波的測量。在第一波，我們測量資訊通訊科技的連結性與職家措施；第二波，我們測量工作負荷、角色模糊、主管支持以及職家衝突。我們發現角色模糊中介資訊通訊科技連結性與職家衝突間的關係。但是，資訊通訊科技連結性與工作負荷關係是不顯著。另外，職家措施調節資訊通訊科技連結性和角色模糊之間的關係，但而主管支持則無。

摘要(英)

The advent of information communication technologies (ICTs) has changed work and workplace profoundly. ICTs may contribute to work-family conflict as many employees respond to work-related emails, texts, and phone calls during personal time. Evidence has shown that employees have higher levels of work-family conflict with ICTs (Boswell & Olson-Buchanan, 2007). Drawing on job demands-resources model (Demerouti, Bakker, Nachreiner, & Schaufeli, 2001), this study is to conceptualize one of the characteristics of ICTs - namely, connectivity - as a job demand as well as a job resource based on ICTs paradoxical attributes. In this study, we hypothesize ICTs connectivity positively influences workload and negatively influences role ambiguity and these two serve as mediating mechanisms linking ICTs connectivity to work-family conflict. We also expected workplace social supports (including organizational support and supervisor support) would buffer against the effects of ICTs connectivity on workload and role ambiguity. We designed a two-wave survey in hope of finding a certain causal sequence. Participants (n=244) responded a two-wave survey administered one month apart. ICTs connectivity were assessed at Time 1; workload, role ambiguity, and work-to-family conflict were accessed at Time 2. We found that role ambiguity mediates the relationship between ICTs connectivity and work-family conflict. However, we found no evidence that ICTs connectivity relates to workload. We found that organizational support moderates the relationship between ICTs connectivity and role ambiguity; whereas supervisor support does not.

關鍵字(中)

★ 資訊科技的連接性
★ 工作負荷
★ 角色模糊
★ 職家措施
★ 主管支持
★ 職家衝突

關鍵字(英)

★ Information and communication technologies (ICTs)
★ workload
★ role ambiguity
★ work-family practices
★ supervisor support
★ work-family conflict

論文目次

ABSTRACT i
摘要 iii
ACKNOWLEDGMENTS v
TABLE OF CONTENTS vii
LIST OF TABLES ix
LIST OF FIGURES x
I. INTRODUCTION 1
II. LITERATURE REVIEW 7
2.1 ICTs Connectivity 7
2.1.1 Development and Definitions of ICTs. 7
2.1.2 Research on ICTs and Well-Being 8
2.1.3 ICTs characteristics 9
2.2 The Job Demands–Resources (JD-R) model 10
2.3 ICTs Connectivity and Work-Family Conflict 12
2.4 ICTs Connectivity and Workload 45
2.5 ICTs Connectivity and Role Ambiguity 46
2.6 Workload and Role Ambiguity as Mediators 48
2.6.1 Workload as Mediator 48
2.6.2 Role Ambiguity as Mediator 49
2.7 Moderating role of the job resources: workplace social support 51
III. METHOD 54
3.1 Research Design 54
3.2 Sample and Procedure 54
3.3 Measures 56
IV. RESULTS 59
4.1 Descriptive Statistics 59
4.2 Confirmatory Factor Analysis 61
4.3 Testing Hypotheses 63
4.3.1 Testing the Mediation Hypotheses 63
4.3.2 Testing the Moderation Hypotheses 64
V. DISCUSSION 67
5.1 Theoretical Implications 67
5.2 Managerial Implications 70
5.3 Limitations 72
5.4 Future Directions 73
REFERENCES 76
APPENDIX: QUESTIONNAIRES 90

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指導教授

劉念琪(Nien-Chi Liu)

審核日期

2018-7-6

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