博碩士論文 105421015 詳細資訊




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姓名 楊茜妃(Qian-Fei Yang)  查詢紙本館藏   畢業系所 企業管理學系
論文名稱 工作滿意度與工作要求、內在動機、工作社會支持及組織公民行為關聯性之研究
(The Study of Job Demands, Intrinsic Motivation, Job Social Support, Job Satisfaction, and Organizational Citizenship Behavior)
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摘要(中) 本研究旨在探討工作要求、內在動機、工作社會支持、工作滿意度及組織公民行為等變項之間的關係。研究結果發現工作要求對員工的工作滿意度有負向的關係;內在動機與工作社會支持則對於員工的工作滿意度有正向的關係;工作滿意度對於員工的組織公民行為有正向的關係。本研究依據研究結果的管理意涵進行討論,並對後續相關研究提出建議。
摘要(英) This study explores the relationships among job demands, intrinsic motivation, job social support, job satisfaction, and organizational citizenship behavior. The results indicate that job demands are negatively related to job satisfaction. Intrinsic motivation and job social support are positively related to job satisfaction. It is also found that job satisfaction is positively related to organizational citizenship behavior. Managerial implications and suggestions for future research are thus discussed.
關鍵字(中) ★ 工作要求
★ 內在動機
★ 工作社會支持
★ 工作滿意度
★ 組織公民行為
關鍵字(英) ★ job demands
★ intrinsic motivation
★ job social support
★ job satisfaction
★ organizational citizenship behavior
論文目次 目錄

中文摘要 .................................................................................................................................. i
英文摘要 ................................................................................................................................. ii
致謝 .......................................................................................................................................... iii
目錄 .......................................................................................................................................... iv
圖目錄 ..................................................................................................................................... vi
表目錄 .................................................................................................................................... vii
第一章 緒論 .......................................................................................................................... 1
第一節 研究背景與動機 ....................................................................................................... 1
第二節 研究目的 ................................................................................................................... 2
第三節 研究流程 ................................................................................................................... 3
第二章 文獻探討 ................................................................................................................. 4
第一節 工作要求 ................................................................................................................... 4
第二節 內在動機 ................................................................................................................... 7
第三節 工作社會支持 ........................................................................................................... 9
第四節 工作滿意度 ............................................................................................................. 11
第五節 組織公民行為 ......................................................................................................... 15
第六節 各研究變項間之關係 ........................................................................................... 18
第三章 研究方法 ............................................................................................................... 20
第一節 研究架構 ................................................................................................................. 20
第二節 研究變項之衡量 ..................................................................................................... 21
第三節 研究設計 ................................................................................................................. 24
第四節 資料分析方法 ......................................................................................................... 25
第四章 研究結果 ............................................................................................................... 26
第一節 研究樣本之描述性統計分析 ................................................................................. 26
第二節 信度分析 ................................................................................................................. 29
第三節 相關分析 ................................................................................................................. 30
第四節 階層迴歸分析 ......................................................................................................... 31
第五章 結論與建議 .......................................................................................................... 34
第一節 研究結果 ................................................................................................................. 34
第二節 研究貢獻與管理意涵 ............................................................................................. 36
第三節 研究限制與未來研究建議 ..................................................................................... 37
參考文獻 ............................................................................................................................... 38
附錄 ......................................................................................................................................... 42
參考文獻 參考文獻
一、英文文獻
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Farh, J.L., Earley, P.C., & Lin, S.C. (1997). Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative Science Quarterly, 42, 421-444. Hackman, J.R. & Oldham, G.R. (1976). Motivation through the Design of Work: Test of a Theory. Organizational Behavior and Human Performance, 16, 250-279. Hall, D.T. & Richter, J. (1989). Balancing work life and home life: What can organizations do to help? The Academy of Management Executive, 11, 213-223. Harrell, A.M. & Stahl, M.J. (1984). McClelland′s trichotomy of needs theory and the job satisfaction and work performance of CPA firm professionals. Accounting, Organizations and Society, 9(3), 241-252. Herzberg, F., Mansner, B., & Snyderman, B. (1959). The Motivation to Work. New York: Johnson Wiley & Sons. Hobfoll, G.H. (1989). Conservations of resources:A new attempt at conceptualizing stress.
American Psychologist, 44(3), 513-524. Hobfoll, S.E. & Freedy, J. (1993). Conservation of Resources: A General Stress Theory Applied to Burnout. In Schaufeli, W.B., Maslach, C., & Marek, T. Professional Burnout: Recent Developments in Theory and Research, 115-129. Washington, DC: Taylor and Francis. Hoppock, R. (1935). Job Satisfaction. Harper and Brothers, New York, p. 47. House, J.S. (1981). Work Stress and Social Support. Reading, MA: Addison-Wesley. Johnson, J.V. & Hall, E.M. (1988). Job strain, work place social support, and cardiovascular disease: A cross-sectional study of a random sample of the Swedish working population. American Journal of Public Health, 78, 1336-1342. Kalleberg, A.L. (1977). Work Values and Job Rewards: A Theory of Job Satisfaction, American Sociological Review, 42, pp.124-143. Karasek, R.A., Jr. (1979). Job demands, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly, 24(2), 285-308. Karasek, R.A. & Theorell, T. (1990). Healthy Work: Stress, Productivity and the Reconstruction of Working Life. New York: Basic Books. Katz, D. & Kahn, R.L. (1978). The Social Psychology of Organizations. New York: John Wiley & Sons. Lee, R.T. & Ashforth, B.E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81, 123-133.
Lu, L., Kao, S.F., Siu, O.L., & Lu, C.Q. (2010). Work stressors, Chinese coping strategies, and job performance in the Greater China. International Journal of Psychology, 45, 294-302. Maslow, A.H. (1954). Motivation and Personality. New York, NY: Harper & Row Publishers. Organ, D.W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington, MA: Lexington Books. Organ, D.W. & Konovsky, M. (1989). Cognitive versus affective determinants of organizational citizenship behavior. Journal of Applied Psychology, 74, 157-164. Parasuraman, S., Greenhaus, J.H., & Granrose, C.S. (1992). Role stressors, social support, and well-being among two-career couples. Journal of Organizational Behavior, 13, 339-356. Podsakoff, P.M., MacKenzie, S.B., Paine, J.B., & Bachrach, D.G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563 Porter, L.W. & Lawler, E.E. (1968). Managerial Attitudes and Performance. Homewood, Ill: R.D. Irwin. Robbins, S.P. (1983). Organizational Behavior: Concepts, Controversies, and Application. Englewood Cliffs, N.J.: Prentice-Hall. Smith, C., Kendall, L.M., & Hullin, C.L. (1969). The Measurement of Satisfaction in Work and Retirement. Chicago: Rand McNally. Smith, C.A., Organ, D.W. & Near, J.P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 653-663. Spector, P.E. & Jex, S.M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, and Physical Symptoms Inventory. Journal of Occupational Health Psychology, 3(4), 356-367. Thoits, P.A. (1986). Social support as coping assistance. Journal of Consulting and Clinical Psychology, 54(4), 416. Van Veldhoven, M. & Meijman, T.F. (1994). The Measurement of Psychosocial Job Demands with a Questionnaire: The Questionnaire on the Experience and Evaluation of Work (QEEW). Nederlands Instituut voor Arbeidsomstandigheden, Amsterdam. Vroom, V.H. (1964). Work and Motivation. New York: John Wiley and Sons. Weiss, D.J., Dawis, R.V., England, G.W., & Lofquist, L.H. (1967). Manual for the Minnesota Satisfaction Questionnaire. Vol. 22, Minnesota Studies in Vocational Rehabilitation, Minneapolis: University of Minnesota, Industrial Relations Center.

二、中文文獻
許士軍(1977),「工作滿足個人特徵與組織氣候-文獻探討與實證研究」,國立政治大學學報,頁 13-56。
指導教授 陳春希(Chun-Hsi Chen) 審核日期 2018-7-12
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