參考文獻 |
一、 英文文獻
(1) Crego,Edwin T. & Schiffrin,Peter D. , “Customer-Centered Reengineering: Remapping for Total Customer Value.” Irwin Professional Pub., 1995.
(2) Crowe, Thomas J. & Krishnakant Rathi & Joseph D. Rolfes, “Selecting business process reengineering projects strategically”, Computers & Industrial Engineering, (33:1-2), pp.157-160, 1997.
(3) Davenport, Thomas H. & David W. De Long & Michael C. Beers, “Successful knowledge management projects”, Sloan management reviews, pp.43-57, Winter 1998.
(4) Davenport, Thomas H. & Short, E James, “The new industrial engineering: Information technology and business process redesign”, Sloan Management Review, 32, pp.11-27, 1990.
(5) Edwards, C. & J. W Peppard, “Business process redesign: hype, hope or hypocrisy?” Journal of Information Technology, (9), pp.251-266, 1994.
(6) Grover, V. & J.T.C. Teng & K.D. Fiedler, “Information technology enabled business process redesign: an integrated planning framework”, OMEGA international Journal of Management Science, (21:4), pp.433-447, 1993.
(7) Grover, Jeong, Kettinger & Teng., “The Implementation of Business Process Reengineering.”, Journal of Management Information System, 12(1), pp.109-144, 1995.
(8) Hammer, Michael & James Champy, “Reengineering the corporation – A Manifesto for Business Revolution”, New York :Harper Collins Publishers, Inc., 1993.
(9) Kaplan, R. S., & Norton, D. P., “The Balanced Scorecard: Translating Strategy into Action”, Boston, MA. :Harvard Business School, 1996.
(10) Kang, Manjit S., “Using genotype-by-environment interaction for crop cultivar development”, Advances in Agronomy, (62), pp.199-252, 1997.
(11) Kettinger,W.J.,Grover,V.,Guha,S.,and Teng,J.T.C. “Business Process Change and Organizational Performance:Exploring an Antecedent Model”, Journal of Management Information System, 14(1), pp.119-154, 1997.
(12) Klein,M.M.“Reengineering Methodologies and Tools:A Prescription for Enhancing Success”, Information Systems Management, pp.30-35, 1994.
(13) Loewenthal, J.N. “Reengineering the Organization: a Step-by-step Approach to Corporation Revitalization”, Quality Progress, 27(2), pp.61-63, 1994.
(14) McPartlin, John P., “Reengineering: Just Chasing Rainbows? In Business Process Reengineering: current issues and applications”, Information Week, Institute of Industrial Engineers, 1993.
(15) Peppard, J., “Broadening visions of business Process Reengineering”, Omega. Int. J. Mgmt sci, (24:3), pp. 255-270, 1996.
(16) Simmons, Robert H. & Dvorin, Eugene P., “How Do Subordinates React to Your Managerial Style” Hayward, Herbert C., Dvorin, Robert’s, Management Dayton, Vol. 29, No. 2, pp.23-29, 1977.
(17) Simons, R. H. & Dvorin, E. P., “Public Administration:Value Policies and Change”, New York, Alfred Publishing Co., 1977.
(18) Szilagyi, Andrew D., “Management and Performance”, Scott, Foresman (Glenview, Ill.), 1981.
(19) Teng, J.T.C. & V. Grover, K.D. Fiedler, “Developing strategic perspectives on business process reengineering: From process reconfiguration to organizational change”, Omega. Int. J. Mgmt. Sci., (24:3), pp.271 -294,1996.
(20) Venkatraman, N. & Vasudevan Ramanujam, “Measurement of Business Performance in Strategy Research: A Comparison of Approaches”, Academy of Management Review, (11:4), pp. 801~804,1986.
(21) Yin, R.K., Case Study Research, Design and Methods, 2nd edition, Newbury Pork, Sage Publications, 1994.
二、 中文文獻
(1) Hammer, Michael & James Champy,「改造企業-再生策略的藍本」,楊幼蘭譯,初版,牛頓出版公司,台北市,1994年4月。
(2) 王姿婷,「海峽兩岸關係企業經營績效之研究」,中央大學,碩士論文,2006年。
(3) 李芝瑛,「國際品牌企業售後服務流程研究-以知名消費性電子品牌公司為例」,中央大學,高階主管企業碩士班碩士論文,2014年。
(4) 李玉庭,「企業集團總管理處流程再造討論」,中央大學,高階主管企管碩士班碩士論文,2012年。
(5) 李健源,「企業流程內在績效評估指標建立之研究---以系統科學理論為探討」,中原大學,碩士論文,2004年。
(6) 吳月萍,「中華郵政於公司化前後績效評估-資料包絡分析法之應用」,中正大學,碩士論文,2004年。
(7) 洪永泰,「數量分析與績效評估-行政績效營估專論邏輯 (三)」,行政院研究發展考核委員會,臺北市,民84年
(8) 相志強,「JIT生產系統之績效衡量以我國汽車業為例」,台灣工業技術學院,碩士論文,1995年。
(9) 許士軍,「定性研究在管理學上的重要」,中原學報。24(2),頁1-3。1996年。
(10) 許士軍,「走向創新時代的組織績效評估—績效評估」,天下文化,2000年。
(11) 陳明哲,「平衡計分卡應用於警務機關之績效評估」,中原大學工業工程學系碩士論文,2003年
(12) 陳澤義、陳啓斌,「企業診斷與績效評估--平衡計分卡之運用」,台北,華泰文化,2006年。
(13) 孫遜,「資料包絡分析法理論與應用」,揚智文化公司,2004年。
(14) 詹瑜惠,「企業流程改造」,品質管制月刊。頁60-65,1999年。
(15) 湯玲郎、林采羚,「筆記型電腦廠商之配銷流程分析與再造」,管理與資訊學報,民91年,7期,71-89頁。
(16) 劉慶聰,「什麼是「改造」」?,品質管制月刊,pp.53-54,1995年11月。 |