員工績效考核公平性之知覺對組織承諾之影響-以組織信任為中介變項

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洪芮玟(Jui-Wen Hung) 查詢紙本館藏

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人力資源管理研究所

論文名稱

員工績效考核公平性之知覺對組織承諾之影響-以組織信任為中介變項
(Exploring the Effects of Employees′ Perception of Fairness in Performance Appraisal on Organizational Commitment：The Mediating Role of Organizational Trust)

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摘要(中)

《A Theory of Justice》一書由約翰˙勞爾斯 (John Rawls)在1971年揭櫫了「正義即公平」(Justice as Fairness)，這具有劃時代意義的里程碑，成為自由主義(Liberalism)重要的理論之一。而績效管理通常做為員工調薪、晉升及留才之依據，若無公平性可言，則會大幅降低員工對績效管理系統的信任，甚至會怨懟組織。不僅如此，組織信任被許多研究證實其對組織會產生影響，若員工欲信任其主管，則會展現出更多的組織承諾。過去的研究證實組織承諾肩負著提升組織績效、降低離職意願等功能。
本研究欲以組織信任為中介變數，探討員工對績效考核公平之知覺對組織承諾之影響，提出下列四項假說：(1) 若員工對其績效考核之公平性知覺愈高時，則可以推論該員工對其組織的信任程度愈高 (2) 若員工對其組織的信任愈高，則其組織承諾也愈高 (3) 若員工對其績效考核之公平性知覺愈高時，則其組織承諾也愈高 (4) 組織信任在員工對績效考核之公平性知覺和組織承諾之間具有中介效果。
透過問卷調查法及統計套裝軟體，進行研究資料之分析，檢驗假說並推導出研究成果；期望本研究之研究結果能提供日後人力資源管理實務上之建議。根據研究結果顯示四項研究假設皆成立，若員工對其績效考核之公平性知覺愈高時，則員工對其組織的信任程度愈高、若員工對其組織的信任愈高，則其組織承諾也愈高、若員工對其績效考核之公平性知覺愈高時，則其組織承諾也愈高，而組織信任在員工績效公平之知覺對組織承諾的影響中具有部分中介效果。
本研究乃屬於組織行為的研究範疇，而組織行為往往由許多因素影響，並非單一變項就能清楚地解釋，為了聚焦研究主題，無法納入其他研究變項。因此提出研究限制和未來研究方向，供未來研究者在本研究的基礎上做更深入的探討，豐富組織行為領域的中文學術著作之內涵。

摘要(英)

There is a book called "A Theory of Justice" written by John Rawls published in 1971, stated that "Justice as Fairness", a milestone that became one of the theories related to Liberalism later. Performance management is often used as the basis for employees to adjust salary, promotion and retaining. If there is no fairness, it will greatly reduce employees′ trust in the performance management system and causing them even to blame the organization. Not only organizational trust is confirmed by many studies to have an impact on the organization, and if employees want to trust their supervisors, they will show more organizational commitment. Past research confirms that organizations are committed to have the ability of improving organizational performance and reducing willingness to leave.
This study intends to use organizational trust as a mediator variable to explore the impact of employees′ perception of fairness in performance appraisal on organizational commitment. The following four hypotheses are proposed: (1) The higher employee’s perception of fairness in performance appraisal, the higher their organizational trust will be. (2) The higher the employee’s trust in his or her organization, the higher his organizational commitment will be. (3) The higher employee’s perception of fairness in performance appraisal, the higher their commitment will be. (4) Organizational trust has an mediating effect in employees′ fairness perception of performance appraisal on organizational commitment.
The research data was analyzed after the questionnaire were gathered and statistical software was used. According to the research results, all four research hypotheses are supported. First, if employees are more aware of the fairness of their performance appraisal, the higher the trust of employees in their organization. Secondly, the higher their trust in their organization, the higher their organizational commitment. Third, the higher the employee′s perception of fairness in performance appraisal, the higher the organizational commitment. Finally, the organizational trust has a partial mediation effect on the impact of employees’ perception of performance fairness on organizational commitment.
This research is related to the field of organizational behavior, and it is often influenced by many factors. So that, there isn’t a single variable that can be clearly explained of thiscomplicated cause and effect process. In order to focus on the research topic, other research variables cannot be included. Therefore, research restrictions and future research directions are proposed for future researchers to conduct more in-depth discussions on the basis of this research to enrich the content of Chinese academic research in the field of organizational behavior.

關鍵字(中)

★ 績效考核公平性之知覺
★ 組織信任
★ 組織承諾

關鍵字(英)

★ perception of fairness in performance appraisal
★ organizational trust
★ organizational commitment

論文目次

第一章、緒論 1
1-1. 研究背景與動機 1
1-2. 研究目的 2
1-3. 研究流程 3
第二章、文獻回顧 5
2-1. 績效考核公平性之知覺 5
2-1-1. 績效管理的目的 5
2-1-2. 績效考核為績效管理的關鍵組成 6
2-1-3. 績效考核之公平性 7
2-1-4. 公平理論與組織正義 9
2-2. 組織信任 11
2-2-1. 領導者與成員交換理論(LMX) 11
2-2-2. 組織正義與組織信任的關聯 13
2-2-3. 員工績效公平知覺與組織信任的關聯 15
2-3. 組織承諾 18
2-3-1. 組織承諾的定義 18
2-3-2. 員工績效公平知覺與組織信任和組織承諾的關聯 23
第三章、研究方法 24
3-1. 研究假說彙整與研究架構 24
3-2. 研究變項之操作型定義與衡量 24
3-2-1. 績效公平之知覺 25
3-2-2. 組織承諾 27
3-2-3. 組織信任 28
3-2-4. 控制變項 29
3-3. 研究對象與資料蒐集方法 30
3-4. 資料分析方法 30
第四章、研究資料分析 33
4-1. 敘述性統計分析 33
4-2. 信度分析 34
4-3. 建構效度：驗證性因素分析(CFA) 35
4-4. 常態性分析 42
4-5. 相關分析 42
4-6. 階層迴歸分析 45
第五章、結論與建議 51
5-1. 研究結果說明 51
5-2. 管理意涵與建議 52
5-2-1. 績效考核前：專注在績效 53
5-2-2. 績效考核後：注意員工是否不願投入 54
5-3. 研究限制及未來研究方向 57
5-3-1. 研究限制 57
5-3-2. 未來研究方向 58
參考文獻 59
附錄：研究問卷 66

參考文獻

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指導教授

鄭晉昌(Jihn-Chang Jehng)

審核日期

2019-7-1

推文