博碩士論文 106421001 詳細資訊




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姓名 劉語晴(Yu-Ching Liu)  查詢紙本館藏   畢業系所 企業管理學系
論文名稱 探討 YouTube 使用動機與消費者行為之關係: 以 YouTube 使用強度及平台可信度為調節變數
(Explore the effects of motivational usage for YouTube on consumer behavior: Moderated by YouTube intensity and platform credibility.)
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摘要(中) 本研究利用使用與滿足理論來探討 YouTube 使用動機,包含信息需求與社會需求, 對消費者行為之影響,更進一步檢視 YouTube 使用強度和平台可信度在使用動機與消 費者行為關係中的調節效果。研究方法採用問卷調查法,透過網路問卷形式,針對 368 位有使用過 YouTube 且訂閱一個以上頻道的一般消費者進行採樣。分析方式利用多元 迴歸將信息需求(YouTuber 與品牌一致性)、社會需求(社會比較、社會認同)作為自 變數,探討這些使用動機如何影響消費者的廣告效果(品牌態度、購買意願)與自我呈 現行為(整體自尊、自我效能)。研究結果發現,YouTuber 與品牌一致性主要對廣告效 果具有顯著影響,社會比較則是對自我呈現行為有顯著影響,而社會認同對廣告效果及 自我呈現行為皆有顯著影響。另外 YouTube 使用強度主要在社會需求對消費者行為的 影響上具有調節效果,而平台可信度則是在信息需求、社會需求對消費者行為的影響上 皆具有調節效果。本研究學術上的貢獻在於延伸使用與滿足理論來闡明 YouTube 使用 動機與消費者行為間的關聯,並證實 YouTube 使用強度和平台可信度在其關係中的調 節效果。實務上則提供品牌或企業在 YouTube 上選擇合作對象時,所需考量之參考建 議。
摘要(英) Building on the uses and gratification theory, the purposes of this study are to explore the effects of motivational usage, including informative motivation (YouTuber/brand congruence) and social motivations (social comparison and social identity), for YouTube on consumer behavior, and to examine the moderating roles of YouTube intensity and platform credibility, respectively, in the process. An online survey was conducted with convenience sampling, which collected data from 368 consumers who have used YouTube and subscribed to at least one YouTube channel. Multiple regression analyses were employed with YouTuber/brand congruence, social comparison, and social identity as the independent variables while advertising effectiveness (brand attitude and purchase intention) and self-presentation behavior (global self-esteem and self-efficacy) as the respective dependent variable. The results indicated that YouTuber/brand congruence had significant influences on advertising effectiveness, while social comparison had significant influences on self-presentation behavior. Lastly, social identity had significant influences on both advertising effectiveness and self-presentation behavior. In addition, this study also found that YouTube intensity moderated the relationships between social motivations and consumer behavior, while platform credibility moderated the relationships between both informative and social motivations and consumer behavior. In conclusion, this study contributes to the application of uses and gratification theory in the context of YouTube, proves that the consumer′s motivational usage can affect their responses, and further confirms the moderating effects of YouTube intensity and platform credibility in the process. Practically, the study provides suggestions for brands or corporates to choose their partners on YouTube strategically.
關鍵字(中) ★ YouTube 使用動機
★ 品牌態度
★ 購買意願
★ 自我呈現行為
★ YouTube 使用強度
★ 平台可信度
關鍵字(英) ★ motivations of using YouTube
★ brand attitude
★ purchase intention
★ self-presentation behavior
★ YouTube intensity
★ platform credibility
論文目次 摘要 I
目錄 VI
圖目錄 IX
表目錄 X
第一章 緒論 1
1-1 研究背景與動機 1
1-2 研究目的 4
1-3 論文架構 4
第二章 文獻探討 5
2-1使用與滿足理論 5
2-2使用YOUTUBE動機需求 5
2-2-1 YouTuber和品牌一致性 6
2-2-2社會比較 7
2-2-3社會認同 8
2-3消費者的行為反應 8
2-4廣告效果 9
2-4-1品牌態度 9
2-4-2購買意願 9
2-5線上自我呈現行為 10
2-5-1整體自尊 10
2-5-2自我效能 11
2-6 YOUTUBER品牌一致性和消費者行為之關聯 11
2-6-1 YouTuber品牌一致性和廣告效果 11
2-6-2 YouTuber品牌一致性和自我呈現行為 12
2-7社會比較和消費者行為之關聯 13
2-7-1社會比較和廣告效果 13
2-7-2 社會比較和自我呈現行為 14
2-8社會認同和消費者行為之關聯 14
2-8-1社會認同和廣告效果 14
2-8-2社會認同和自我呈現行為 15
2-9 YOUTUBE使用強度及調節效果 15
2-10平台可信度及調節效果 16
2-11研究假說 19
第三章 研究方法 21
3-1 研究架構 21
3-2 問卷採樣 22
3-3 問卷設計 23
3-4 研究變數之操作型定義 23
3-4-1自變數 23
3-4-2應變數 25
3-4-3調節變數 27
第四章 研究結果 29
4-1 描述性統計分析 29
4-2 信度分析 32
4-3 相關係數矩陣 33
4-4 多元迴歸分析 34
4-4-1 以品牌態度為應變數 34
4-4-2 以購買意願為應變數 35
4-4-3 以整體自尊為應變數 35
4-4-4 以自我效能為應變數 36
4-5 調節變數迴歸分析 36
4-5-1 消費者的YouTube使用強度在YouTuber與品牌一致性對應變數的調節效果 36
4-5-2 消費者的YouTube使用強度在社會比較對應變數的調節效果 40
4-5-3 消費者的YouTube使用強度在社會認同對應變數的調節效果 45
4-5-4 平台可信度在YouTuber與品牌一致性對應變數的調節效果 51
4-5-5 平台可信度在社會比較對應變數的調節效果 57
4-5-6 平台可信度在社會認同對應變數的調節效果 63
4-6 研究假說驗證 68
第五章 結論及建議 70
5-1研究結果與討論 70
5-1-1 YouTuber與品牌一致性對消費者行為之影響 70
5-1-2社會比較對消費者行為之影響 71
5-1-3社會認同對消費者行為之影響 72
5-1-4 YouTube使用強度在使用動機需求對消費者行為造成之影響 73
5-1-5平台可信度在使用動機需求對消費者行為造成之影響 73
5-2研究貢獻 74
5-3研究限制及未來建議 77
參考文獻 78
附錄:研究問卷 86
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(1987). Rediscovering the social group: A self-categorization theory. Basil Blackwell. Vitak, J., & Ellison, N. B. (2013). ‘There’sa network out there you might as well tap’: Exploring the benefits of and barriers to exchanging informational and support-based resources on
Facebook. New Media & Society, 15(2), 243-259.
Vogel, E. A., Rose, J. P., Roberts, L. R., & Eckles, K. (2014). Social comparison, social media,
and self-esteem. Psychology of Popular Media Culture, 3(4), 206.
Wendt, L. M., Griesbaum, J., & Kölle, R. (2016). Product advertising and viral stealth marketing in online videos: A description and comparison of comments on YouTube. Aslib
Journal of Information Management, 68(3), 250-264.
Wheeler, L., & Miyake, K. (1992). Social comparison in everyday life. Journal of personality
and social psychology, 62(5), 760.
Wilson, R. E., Gosling, S. D., & Graham, L. T. (2012). A review of Facebook research in the
social sciences. Perspectives on psychological science, 7(3), 203-220.
Wood, J. V. (1989). Theory and research concerning social comparisons of personal
attributes. Psychological bulletin, 106(2), 231.
二、中文部分
陳正男、丁學勤、林素吟與劉若蘭(2005)。廣告的訊息訴求方式,訊息正反性,訊息 來源可信度與消費者認知需求對廣告效果之影響。中山管理評論, 13(1), 107-142.
許士軍(1987)。管理學。台北:東華書局。
三、網路部分
INSIDE(民 107 年 9 月 14 日)。更沒耐性卻越來越黏!國人每天平均花 2.5 小時看
YouTube。取自 https://www.inside.com.tw/article/14150-taiwanese-loves-youtube 維基百科(民 108 年)。台灣 Youtuber 訂閱人數排行榜。取自
https://zh.wikipedia.org/zh-tw/YouTube
數位時代(民 107 年 10 月 5 日)。當「平台+觀眾+創作者」都準備好了,品牌主如何
把握網路影音時代新機會?取自 https://www.bnext.com.tw/article/50815/video-
branding-ads-youtube?fbclid=IwAR3XPBT39hrMJexz- 0fUUOGJpRYv3R9U35NK9nnSKtMqfnGir70Sgu8a44k
指導教授 陳冠儒 黃依潔 審核日期 2020-1-16
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