新型冠狀病毒疫情下，探討工作負荷與離職意向關係之研究—工作倦怠為中介、社會支持為調節變項

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張珺(Jun Zhang) 查詢紙本館藏

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人力資源管理研究所

論文名稱

新型冠狀病毒疫情下，探討工作負荷與離職意向關係之研究—工作倦怠為中介、社會支持為調節變項
(A Study of Workload and Turnover Intention under The 2019-nCoV: Mediation Effect of Burnout and Adjustment Effect of Social support.)

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摘要(中)

隨著資訊科技的快速發展，商業模式不斷豐富，企業為提升競爭力，對人才之要求越來越高，因此，中國大陸近年來加班文化盛行，企業就業人員普遍存在工作負荷過高之情形。而2019年突如其來的新冠狀病毒，使中國大陸全面進入抗疫狀態，經濟、就業環境等受到很大衝擊。過去學者研究顯示，個體及群體在面對突發性公共衛生事件時，會出現不同的應激反應，如情感焦慮、自我成就感降低等，甚至可能出現反常的行為或決策，因此引發本研究之研究興趣，探討在疫情影響下，就業人員是否因對工作負荷的感知有所不同，而影響其離開組織、企業的意向。而工作倦怠、社會支持與工作負荷與離職意向之關係緊密，因此工作倦怠在工作負荷與離職意向是否存在中介效果，及社會支持是否存在工作倦怠與離職意向之間具調節式中介效果，亦是本研究希望探討之問題。
本研究以隨機抽樣之方式，共收取來自中國大陸之全職工作者之有效電子問卷樣本205份，經描述性統計分析、信度分析、回歸分析等研究方法，得出研究結果如下：（1）工作負荷與工作倦怠、離職意向呈負相關（2）工作倦怠之情感耗竭、降低個人成就感均在工作負荷與離職意向之間具部分中介的效果（3）社會支持之主管支持會調節工作倦怠之情感耗竭對工作負荷與離職意向的中介效果。

摘要(英)

With the rapid development of IT technology, business models are constantly enriching, and companies are increasingly demanding talents in order to improve their competitiveness. Therefore, overtime culture has prevailed in mainland China in recent years, and there is a general situation of overworked workloads for corporate employees. While the sudden emergence of 2019-nCoV has brought mainland China into anti-epidemic status, which has greatly affected the economic and employment environment. Researchers by scholars in the past have shown that individuals and groups face different stress responds in the face of sudden public health events, such as emotional anxiety, reduced self-fulfillment, etc., and even abnormal behavior and decision-making may occur, thus triggering the study interest to explore whether under the influence of 2019-nCoV, employees have different perceptions of workload, which affects their intention to leave organization and enterprises. What’s more, burnout, social support and workload are closely related to turnover intentions. Therefore, whether burnout has mediation effect between workload an turnover intention, or social support has a mediating effect between job burnout and turnover intention, is what this study holes to explore.
In this study, a total of 205 effective electronic questionnaire samples of full-time workers from mainland China were collected by random sampling. After descriptive statistical analysis, reliability analysis, regression analysis and other research methods, the research results are as follows: (1) Workload is negatively correlated with job burnout and turnover intention (2) Emotional exhaustion of job burnout and reduction of personal accomplishment all have a partial intermediary effect between workload and turnover intention (3) Supervisor support of social support will regulate the mediating effect of emotional exhaustion on workload and turnover intention.

關鍵字(中)

★ 新冠狀病毒疫情
★ 工作負荷
★ 工作倦怠
★ 離職意向
★ 社會支持

關鍵字(英)

★ 2019-nCoV
★ Workload
★ Burnout
★ Leave intention
★ Social support

論文目次

目錄 iv
圖目錄 vi
表目錄 vii
一、緒論 1
1-1 研究背景 1
1-2 研究問題與目的 2
1-3 研究流程 6
二、文獻探討 7
2-1 離職意向 7
2-2 工作負荷 9
2-3 工作倦怠 11
2-4 社會支持 15
2-5 工作負荷與離職意向的關係 17
2-6 工作倦怠與工作負荷、離職意向之關係 17
2-7 新冠狀病毒疫情下，工作負荷、工作倦怠與離職意向之關係 18
2-8 社會支持與工作倦怠、離職意向之關係 20
三、研究方法 22
3-1 研究架構及假設 22
3-2 研究工具 24
3-3 研究方法 27
四、研究結果 29
4-1 樣本來源與樣本特性 29
4-2 信度分析 30
4-3 驗證性因素分析 31
4-4 相關分析 33
4-5 回歸分析與驗證假設 36
五、結論與建議 49
5-1 研究結論 49
5-2 學術貢獻 50
5-3 管理意涵與實務貢獻 51
5-4 研究限制與未來建議 52
六、參考文獻 54
附件

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指導教授

鄭晉昌(Jihn-Chang Jehng)

審核日期

2020-7-7

推文