員工知覺主管轉換型、交易型領導風格 對離職傾向之影響—以工作動機為中介變項

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連怡琇(Yi-Hsiu Lien) 查詢紙本館藏

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人力資源管理研究所在職專班

論文名稱

員工知覺主管轉換型、交易型領導風格對離職傾向之影響—以工作動機為中介變項
(Work motivation as a mediator of the relationship between employee-perceived transformational, transactional leadership and turnover intention.)

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摘要(中)

近年來轉換型領導於管理領域中備受推崇，觀察發現在以獲利為目標的企業環境下，交易型領導對部屬亦具相當的激勵效果，因此本研究以台灣企業為研究對象，探討員工知覺主管轉換型領導、交易型領導風格對於工作動機，與離職傾向的影響，提供領導者選擇領導方式的參考，以期在管理實務上有所幫助。
本研究以台灣的企業員工為樣本蒐集309份有效問卷，研究結果顯示對金融業務從業人員而言，交易型領導對於工作動機有顯著的影響效果。交易型領導，可經由增加外在工作動機的影響，獲得減少部屬離職傾向的效果，外在工作動機的中介效果成立。交易型領導無法經由內在工作動機，影響離職傾向。轉換型領導對「外在工作動機-薪酬」，有低度顯著負影響效果。轉換型領導，無法經由工作動機的影響，獲得減少部屬離職傾向的效果。

摘要(英)

Transformational leadership style has been highly practiced in the field of management over the past decades. It has been observed that transactional leadership style would also enhance employee motivations effectively within profit-oriented organizations. This study examines profit-oriented Taiwanese companies, and the purpose of this research is to explore the motivational effects of both two leadership styles, transformational leadership and transactional leadership, on employees. Also try to find out whether work motivation has a significant impact on turnover intention or not. This study is of vital importance for the management to better understand the importance of motivation in employees and to reduce their turnover.
Using a questionnaire survey, with Taiwanese employees as the research object, a total of 309 valid questionnaires were obtained. The research results indicate that transactional leadership has a significant effect on work motivation in the field of financial industry. Extrinsic motivation mediated the effect of transaction leadership on turnover intention. Transformational leadership has a significant negative effect on the "external motivation-salary" motivation. Work motivation does not mediate the effects of transformational leadership on turnover intention. Transformational leadership does not reduce turnover intention through the impact on work motivation.

關鍵字(中)

★ 金融業
★ 轉換型領導領導
★ 交易型領導
★ 工作動機
★ 離職傾向

關鍵字(英)

★ financial industry work motivation,
★ transformational leadership
★ transactional leadership
★ work motivation
★ turnover intention.

論文目次

摘要 ii
ABSTRACT iii
致謝 iv
目錄 v
圖目錄 vii
表目錄 viii
一、緒論 1
1-1研究背景與動機 1
1-2研究目的 2
二、文獻探討 3
2-1轉換型領導 4
2-2交易型領導 5
2-3工作動機 6
2-3-1 需求層次理論 6
2-3-2 雙因子理論 7
2-3-3 期望理論 7
2-3-4 公平理論 7
2-3-5 內、外在工作動機理論 8
2-4 離職傾向 10
2-4-1員工離職決策過程模式 10
2-5 研究假說 10
2-5-1 轉換型領導、交易型領導與內、外在工作動機之間關係 11
2-5-2 內、外在工作動機與離職傾向之間的關係 11
三、研究方法 13
3-1 研究架構 13
3-2 變項衡量及問卷設計 13
3-2-1 轉換型領導 13
3-2-2 交易型領導 14
3-2-3 內在工作動機、外在工作動機 15
3-2-4 離職傾向 17
3-2-5 控制變項 17
3-3 資料蒐集與分析方法 17
3-3-1 資料蒐集方法 17
3-3-2 資料分析方法 17
四、研究結果 19
4-1 敘述性分析 19
4-2 信度和效度分析 21
4-3 相關分析 24
4-4假說驗證分析 26
五、結論與建議 28
5-1 研究結論 28
5-2 管理意涵 29
5-3 研究限制 30
六、參考文獻 31

參考文獻

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指導教授

陳明園

審核日期

2021-7-2

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