以流程導向管控中小型電子業的供應鏈風險

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姓名

鍾馨瑩(Hsin Yin Chung) 查詢紙本館藏

畢業系所

工業管理研究所在職專班

論文名稱

以流程導向管控中小型電子業的供應鏈風險

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摘要(中)

供應鏈管理（Supply Chain Management）在各個產業都是備受探討的課題。從原料供應、製造加工再透過運籌物流轉送到消費者手上，大部分的研究在於探討如何透過物流、商流、信息流、資金流來拉通整個供應渠道。但一旦供應鏈中斷，大企業不但須承受巨額業績損失，還有等待恢復供應鏈所需要的時間成本，都遠超過平時維護供應鏈流通的費用。居安思維，尤其是近年來我們看到恐怖攻擊、中美貿易大戰、以及COVID-19都造成供應鏈的嚴重中斷。對於不可預見的天災人禍，企業不分規模都需要有一套管理供應鏈風險的應急計畫（contingency plan），在預測災害快發生或是已經發生時，可以快速採取因應行動並把損失降到最小。
因此本研究以智慧門鈴為案例，探討供應鏈的風險控管 (Supply Chain Risk Management)，利用整合性資訊系統架構（ARIS）建立供應鏈風險管理流程。透過失效模型（FMEA）點出個案供應鏈部門與其他部門合作之間的潛在風險。另外透過風險優先指數（RPN）將影響大小排名以確定優先採取改進措施的先後順序。建構一套可以在平時就做到預防錯誤的機制，而且經理人可以用比較高的層次，將各不同功能的團隊組織起來，透過定期討論，持續改善流程讓它更能符合多變環境的需求。

摘要(英)

Supply Chain Management has always been a topic in heated discussion among different industry. From raw material、assembly at production line and finally ship to consumers by different logistic methods. Majority of the studies investigate how to ensure the efficiency of merchandise circulation from logistics、business、information and money flow. Once encounter the disruption of supply chain, however, enterprises will suffer not only enormous loss from the revenue, but spend a very long time waiting for the supply chain recover to normal. These cost compared to maintain supply chain under normal practice are extremely huge that out of our expectation. Be prepared for danger in times of safety is a must, especially in these years, we encounter Terrorist attack、Trade War and COVID-19 all cause serious interruption to the supply chain. For those unforeseeable natural disasters or manual errors, all enterprises, no matter the scale, should have their own contingency plan. While the enterprise foresees the disaster is about to happen or already impact them, can quickly take action to react and minimize the loss of risk.
Therefore, for this study we take smart doorbell as the case and discuss the supply chain risk management, utilize ARIS to setup the standard flow of execution. According to the R&R (Role and Responsibility) that the supply chain division plays and cooperate with other divisions in the company, listing out all potential risk by means of FMEA. Moreover, using RPN to rating the impact of the effect to decide the priority to take corrective actions. Build up an error proof process and implements it into regular working procedure. The manager could stand at the high point of view, organize all functional team to share the experience with each other by holding regular meeting, keep improving the process to adopt to the changeable environment.

關鍵字(中)

★ 供應鏈
★ 風險管理
★ 整合性資訊系統架構
★ 失效模式與效應分析

關鍵字(英)

★ Supply Chain
★ Risk Management
★ ARIS
★ FMEA

論文目次

目錄
中文摘要 i
Abstract ii
誌謝 iii
目錄 iv
圖目錄 vi
表目錄 vii
第一章緒論 1
1-1 研究背景與動機 1
1-2 研究目的與方法 3
1-3 研究架構 3
第二章文獻探討 4
2-1 智能家電 4
2-1-1 智能家電的演進 4
2-1-2 物聯網的應用與運作 5
2-1-3 物聯網的未來展望 6
2-2 智慧門鈴的供應鏈管理 6
2-3 風險管理 10
2-3-1 風險類別 10
2-3-2 風險控制 11
2-3-3 選擇策略 14
第三章研究方法 16
3-1 失效模式與效應分析 16
3-1-1 FMEA之三階段任務 16
3-1-2 FMEA表單填寫 22
3-1-3 魚骨圖(Fish Bone)的運用 23
3-2 供應商整合資訊系統 24
3-2-1 ARIS選用與管理要素 26
3-2-2 從流程導向圖辨識風險 30
第四章個案應用 31
4-1 智慧門鈴 31
4-1-1 智慧門鈴的演進 31
4-1-2 智慧門鈴的展望 33
4-2 個案研究流程架構 34
4-3 導入失效模式與效應分析 35
4-4 改善成效評估 39
4-5 導入ARIS改善流程計畫 42
4-6 個案結果討論 47
第五章結論與建議 49
5-1 結論 49
5-2 未來研究方向與建議 50
參考文獻 51
英文文獻 51
中文文獻 53
網路文獻 53

參考文獻

參考文獻
英文文獻
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2. Rao Tummala, Tobias Schoenherr, (2011). "Assessing and managing risks using the Supply Chain Risk Management Process (SCRMP)", Supply Chain Management: An International Journal 16/6, P. 474–483.
3. McKinsey & Company, "COVID-19 Briefing materials Global health and crisis response", Apr 3, 2020.
4. Ghadge, A., Fang, X., Dani, S. & Antony, J. (2017),"Supply chain risk assessment approach for process quality risks", International Journal of Quality and Reliability Management, P.34 (6).
5. "Industrial Engineering and Operations Management Istanbul", Proceedings of the 2012 International Conference, Turkey, July 3 – 6, 2012.
6. Michael Rosemann, Michael zur Muehlen, "Integrating Risks in Business Process Models", 16th Australasian Conference on Information Systems Integrating Risks in Business Process, Sydney, 29 Nov – 2 Dec 2005.
7. Md. Saiful Islam Milon1, Monirul Islam Pavel2, M. Samiul Ehsan3, et al (2020), "Application of Smart Appliance using Internet of Things", Innovations in Electronics and Communication Engineering, P. 359 – 368, Bangladesh.
8. Mehdi Mohammadi, Graduate Student Member (2018), "Deep Learning for IoT Big Data and Streaming Analytics: A Survey", IEEE COMMUNICATIONS SURVEYS & TUTORIALS, Volume: 20, Issue: 4, Fourthquarter 2018, P. 2923 – 2960.
9. Dmitry Ivanov, Alexandre Dolgui, Boris Sokolov, et al. (2017) "Literature Review on Disruption Recovery in the Supply Chain". International Journal of Production Research, 55 (20), pp.6158-6174.
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12. Radwan, A., and Majid Aarabi, "Modeling Supply Chain Management Information System Using ARIS Framework", International Conference on Industrial Engineering and Operations Management, Kuala Lumpur, Malaysia, January 22 – 24, 2011.
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18. Ajay Kumar Pandey, Rajiv Kumar Sharma, "FMEA-based interpretive structural modelling approach to model automotive supply chain risk", International Journal of Logistics Systems and Management 27(4):39, January 2017.
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中文文獻
1. 羅竹芳，”國供應鏈危機應變能力之研究-以半導體產業A公司為例”，元智大學管理學研究所，碩士論文，2012年。
2. Yossi Sheff，從危機中勝出：MIT的供應鏈風險管理學，吳家恆譯，遠流出版社，2009年。
3. 郭俊彥， "結合 FMEA 和 FTA 應用於廢水處理系統失效風險評估之研究" 中央大學工業管理研究所，碩士論文2019年。
4. 劉昱廷，圖解失效模式分析(FMEA)與實務運用,元神館出版社，2017出版。
5. 吳光興，"國內企業導入供應鏈安全管理系統 (ISO 28000)認證影響因素分析",國立高雄第一科技大學運籌管理系碩士論文，2014年。
6. 蘇朝墩教授，全面品質管理講義，清華大學工工系。
7. 張聖平，"以流程導向改進企業營運與產品良率-生醫陶瓷業個案研究"，中央大學工業管理研究所碩士論文，2020年。
8. 黃欽勇，斷鏈之後，大椽股份有限公司，台北市，2020年。
網路文獻
1. 博陽王磊:Ebpm方法論及ARIS軟件的演講
https://www.sohu.com/a/148442429_285919
2. 智慧鎖櫃、送貨進門，Amazon創新物流讓你不在家也免煩惱
https://www.thenewslens.com/article/97743

指導教授

高信培

審核日期

2021-7-5

推文