以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：50

、訪客IP：3.17.176.234

姓名	楊敏慈(Min-Ts Yang)  查詢紙本館藏	畢業系所	企業管理學系
論文名稱	企業社會責任如何促進員工與顧客價值共創及幸福感？
相關論文	★ 工作滿足、領導行為、工作特性與人格特質對離職傾向之探討-以超大型會計師事務所審計人員為例 ★ 以組織診斷模型診斷企業組織層級架構－以某公司為例 ★ 科技產業組織診斷與分析之研究-以Q公司為例 ★ 製造業推行六標準差的成功關鍵因素探討 ★ 高職辦理輪調式建教班對學校經營績效之評估－以北區私立高職為例 ★ 本國商業銀行經營績效之探討-資料包絡分析法之應用 ★ 台灣中小企業 創業動機與創業績效關係之研究 ★ 員工當責與真誠領導之關聯性-以心理賦權與團隊凝聚力為中介變數 ★ 以個人與環境適配為關鍵中介探討特定品牌領導對員工品牌權益之影響 ★ 道德感讓你買更多綠色產品？從消費者產品知覺價格及品質角度來探討—以綠色程度做調節 ★ 線上品牌社群該如何提升與粉絲的價值共創？以線上品牌社群活動與線下實體活動為中介變數探討 ★ 農業創新服務模式之商業模式研究-以蜂巢數據科技有限公司為例 ★ 燈⽕闌珊處的求職旅程：如何透 過⼯作價值觀、雇主吸引⼒、激 勵因⼦為求職者點亮路徑 ★ 購買意願的幕後功臣：Instagram大小網紅的 自我揭露對消費者自我一致性與感知真實的影響 ★ 中小企業之組織診斷與分析－以A公司為例 ★ 高科技產業人力資源發展與組織績效之研究－以新竹科學園區為例
檔案	[Endnote RIS 格式]    [Bibtex 格式]    [相關文章]   [文章引用]   [完整記錄]   [館藏目錄]   至系統瀏覽論文 ( 永不開放)
摘要(中)	本研究試圖回答：「企業社會責任如何透過利他、利己的道德觀點，促使員工展現價值共創行為，並透過員工價值共創及幸福感帶動顧客價值共創行為以及幸福感？」本研究為結合中觀層面（組織）以及微觀層面（員工、顧客）之企業社會責任多層面研究，主要的研究重點分為兩個部分，首先以主管及員工道德觀點的角度，來探討企業社會責任促進員工價值共創的系統性流程。第二，是企業社會責任作為催化劑的角色，檢視員工層面價值共創與幸福感如何帶動顧客層面價值共創與幸福感。本研究採用階層線性模型進行跨層次分析，共收集國內35家企業問卷，其中有效樣本數主管102份、員工430份、顧客343份。 研究結果顯示，無論是主管的利他價值觀或是利己價值觀皆會對於企業社會責任有正向顯著的影響，接著企業社會責任會影響員工對於道德問題的感知（員工感知的關懷導向組織道德氣候、功利導向組織道德氣候），透過對道德氣候的感知來影響員工個體的道德意識（利他價值觀、利己價值觀），最後員工會將個人的道德意識具體地以行動展現出來（員工價值共創）。在員工與企業一同創造價值後會產生員工幸福感，接著藉由員工與顧客間的互動關係來帶動顧客層次，使顧客也能展現價值共創行為，並提升顧客幸福感，串起組織、員工及顧客三者間的合作環節。 本研究之研究貢獻主要有三個部分，首先針對研究架構，本研究實際收集主管、員工、顧客三者的問卷數據，填補目前缺乏實際包含微觀層面數據的多層面企業社會責任研究缺憾。第二，本研究在道德變數中著重於利他與利己兩個相對的概念，以員工感知的組織道德氣候以及價值觀來探討企業社會責任如何促進員工價值共創行為，提供一個全面檢視企業社會責任行動的系統性流程。最後則是藉由企業社會責任透過中介因素促進了員工價值共創後，員工價值共創及員工幸福感如何帶動顧客層次的價值共創與幸福感，從而連結組織、員工與顧客三者間的聯繫。
摘要(英)	This study attempts to investigate how corporate social responsibility (CSR) promotes employee a value co-creation by the altruistic and egoistic ethical perceptions, and then how employee value co-creation and well-being influence customer value co-creation and well-being. This is a multilevel CSR research which combine with meso-level (organization) and micro-level (employees, customers). We divide our research into two parts. First, we discuss the systematic process of how CSR influences employee value co-creation by supervisors and employees’ ethical perceptions. Second, we examine how employee value co-creation and well-being promote customer value co-creation and well-being. The present study employs hierarchical liner modeling (HLM) to assess the hypotheses and the total of 875 valid samples were retrieved from 35 enterprises in Taiwan (supervisor sample size: 102; employee sample size:430; customer sample size: 343). The results showes that both supervisors’altruistic values and egoistic values influence CSR positivelly. Then, CSR will influence the employees’ perceptions of the ethical issues(employee perceived caring organizational ethical climate, employee perceived instrumental organizational ethical climate). Next, employee perceived organizational ethical climate will influences employees’individual ethical awareness (altruistic values, egoistic values). Finally, employees will show their personal ethical awareness in actions (employee value co-creation). After employee value co-creation, employee will feel of well-being. Then employee well-being influence customer value co-creation by the interaction between employees and customers, and finally promote customer value co-creation and well-being. This study contributes to research in three aspects. We collected questionnaires from the supervisors, employees, and customers of the enterprises in Taiwan, and addresses a gap in multilevel CSR empirical literature which lack of the micro-level survey data. Second, we provide a comprehensive view of the overall process of CSR and focus on the relative concepts between altruism and egoism. Then we examine how CSR promotes employee value co-creation through caring organizational ethical climate, instrumental organizational ethical climate, altruistic value and egoistic value. Last, we discuss how employee value co-creation and well-being influence customer value co-creation and well-being by the interaction between employees and customers. And then link the relationship amomg the organization, employees and customers.
關鍵字(中)	★ 企業社會責任 ★ 利他價值觀 ★ 利己價值觀 ★ 員工感知的關懷導向組織道德氣候 ★ 員工感知的功利導向組織道德氣候 ★ 員工價值共創 ★ 員工幸福感 ★ 顧客價值共創 ★ 顧客幸福感	關鍵字(英)	★ Corporate social responsibility ★ Altruistic value ★ Egoistic value ★ Employee perceived caring ethical climate ★ Employee perceived instrumental ethical climate ★ Employee value co-creation ★ Employee well-being ★ Customer value co-creation ★ Customer well-being
論文目次	摘要 I ABSTRACT III 圖目錄 VIII 表目錄 IX 一、 緒論 1 1-1 研究背景 1 1-2 研究目的 3 1-3 研究價值與預期貢獻 12 二、 文獻探討與研究假設 15 2-1企業社會責任 15 2-2 價值觀 20 2-3 主管利他價值觀、利己價值觀 21 2-4 員工感知的關懷導向組織道德氣候、功利導向組織道德氣候 23 2-5 員工利他價值觀、利己價值觀 27 2-6 企業社會責任、組織道德氣候與員工價值觀 29 2-7 價值鏈與價值共創 30 2-8 員工價值共創 31 2-9 員工幸福感 34 2-10 顧客價值共創 37 2-11 顧客幸福感 39 三、 研究方法 42 3-1 研究對象與樣本發放 42 3-2 問卷設計 45 3-3 研究變項之操作型定義 46 3-3-1 組織層次 46 3-3-2 員工層次 48 3-3-3 顧客層次 54 3-4 控制變數 58 3-5 研究暨分析方法 59 3-5-1 敘述性統計與相關分析 59 3-5-2 因素分析 59 3-5-3 信度分析 60 3-5-4 效度分析 60 3-5-5 共同方法變異控制 61 3-5-6 變數之組內與組間變異成份分析 61 3-5-7 階層線性模型分析 62 四、 資料分析 63 4-1 敘述性統計分析 63 4-2 相關性分析 70 4-3 信度分析 74 4-4 建構效度分析 74 4-4-1 收斂效度 75 4-4-2 區別效度 77 4-5 變數之組內與組間變異成份分析 79 4-6 共同方法變異分析 80 4-7 研究假設分析結果 80 4-7-1　員工幸福感之虛無模型 81 4-7-2 「主管利他價值觀」與「主管利己價值觀」對「企業社會責任」的關係 82 4-7-3 「企業社會責任」對「員工感知的關懷導向組織道德氣候」與「員工感知的功利導向組織道德氣候」的關係 83 4-7-4「員工感知的關懷導向組織道德氣候」、「員工感知的功利導向組織道德氣候」對「員工利他價值觀」、「員工利己價值觀」的關係 86 4-7-5 「員工感知的關懷導向組織道德氣候」、「員工感知的功利導向組織道德氣候」在「企業社會責任」與「員工利他價值觀」、「員工利己價值觀」之中介關係 90 4-7-6 「員工利他價值觀」、「員工利己價值觀」對「員工價值共創」的關係 96 4-7-7 「員工價值共創」對「員工幸福感」的關係 98 4-7-8 顧客幸福感之虛無模型 100 4-7-9 「員工幸福感」對「顧客價值共創」的關係 101 4-7-10 「顧客價值共創」對「顧客幸福感」的關係 103 五、 結論與建議 108 5-1 研究結果 108 5-1-1 主管利他價值觀、利己價值觀如何影響企業社會責任 110 5-1-2 企業社會責任如何影響員工感知的關懷導向組織道德氣候、功利導向組織道德氣候 111 5-1-3 員工感知的關懷導向組織道德氣候、功利導向組織道德氣候如何影響員工利他價值觀、利己價值觀 112 5-1-4 員工感知的關懷導向組織道德氣候、功利導向組織道德氣候在企業社會責任與員工利他價值觀、利己價值觀之間的中介作用 113 5-1-5 員工利他價值觀、利己價值觀如何影響員工價值共創 113 5-1-6 員工價值共創如何影響員工幸福感 114 5-1-7 員工幸福感如何影響顧客價值共創 115 5-1-8 顧客價值共創如何影響顧客幸福感 115 5-2 研究貢獻 115 5-3 實務建議 119 5-4 研究限制與後續研究建議 120 參考文獻 123 附錄一 主管問卷 141 附錄二 員工問卷 143 附錄三 顧客問卷 146
參考文獻	Abdul, Z., & Ibrahim, S. (2002). Executive and management attitudes towards corporate social responsibility in Malaysia. Corporate Governance: The International Journal of Business in Society, 2(4), 10-16. Abela, A. V., & Murphy, P. E. (2008). Marketing with integrity: ethics and the service-dominant logic for marketing. Journal of the Academy of Marketing Science, 36(1), 39-53. Afsar, B., & Umrani, W. A. (2020). Corporate social responsibility and pro‐environmental behavior at workplace: The role of moral reflectiveness, coworker advocacy, and environmental commitment. Corporate Social Responsibility Environmental Management, 27(1), 109-125. Agle, B. R., & Caldwell, C. B. (1999). Understanding research on values in business: A level of analysis framework. Business Society, 38(3), 326-387. Ambrose, M. L., Arnaud, A., & Schminke, M. (2008). Individual moral development and ethical climate: The influence of person–organization fit on job attitudes. Journal of Business Ethics, 77(3), 323-333. Amin, M., Shamim, A., Ghazali, Z., & Khan, I. (2021). Employee Motivation to Co-Create Value (EMCCV): Construction and Validation of Scale. Journal of Retailing Consumer Services, 58, 102334. Anderson, L., Ostrom, A. L., Corus, C., Fisk, R. P., Gallan, A. S., Giraldo, M., Mende, M., Mulder, M., Rayburn, S. W., Rosenbaum, M. S. (2013). Transformative service research: An agenda for the future. Journal of Business Research, 66(8), 1203-1210. Angus-Leppan, T., Metcalf, L., & Benn, S. (2010). Leadership styles and CSR practice: An examination of sensemaking, institutional drivers and CSR leadership. Journal of Business Ethics, 93(2), 189-213. Aramburu, I. A., & Pescador, I. G. (2019). The effects of corporate social responsibility on customer loyalty: The mediating effect of reputation in cooperative banks versus commercial banks in the Basque country. Journal of Business Ethics, 154(3), 701-719. Arnaud, A., & Schminke, M. (2007). Ethical work climate: A weather report and forecast. In S.W. Gilliland, D.D. Steiner, & D.P. Skarlicki (Eds.). Research in Social Issues in Management: Managing Social Ethical Issues in Organizations, (Vol. 5, pp. 181–227). Greenwich, CT: IAP. Athota, V. S., Budhwar, P., & Malik, A. (2020). Influence of personality traits and moral values on employee well‐being, resilience and performance: A cross‐national study. Applied Psychology, 69(3), 653-685. Auh, S., Bell, S. J., McLeod, C. S., & Shih, E. (2007). Co-production and customer loyalty in financial services. Journal of Retailing 83(3), 359-370. Avolio, B. J., & Locke, E. E. (2002). Contrasting different philosophies of leader motivation: Altruism versus egoism. The Leadership Quarterly, 13(2), 169-191. Avolio, B. J., Yammarino, F. J., & Bass, B. M. (1991). Identifying common methods variance with data collected from a single source: An unresolved sticky issue. Journal of Management, 17(3), 571-587. Ballantyne, D., Frow, P., Varey, R. J., & Payne, A. (2011). Value propositions as communication practice: Taking a wider view. Industrial Marketing Management, 40(2), 202-210. Becker-Olsen, K. L., Cudmore, B. A., & Hill, R. P. (2006). The impact of perceived corporate social responsibility on consumer behavior. Journal of Business Research, 59(1), 46-53. Bendapudi, N., & Leone, R. P. (2003). Psychological implications of customer participation in co-production. Journal of Marketing, 67(1), 14-28. Bettencourt, L. A. (1997). Customer voluntary performance: Customers as partners in service delivery. Journal of Retailing, 73(3), 383-406. Bice, S. (2017). Corporate social responsibility as institution: A social mechanisms framework. Journal of Business Ethics, 143(1), 17-34. Biggemann, S., Williams, M., & Kro, G. (2014). Building in sustainability, social responsibility and value co-creation. The Journal of Business Industrial Marketing Management, 29(4), 304-312. Boukis, A. (2019). Internal market orientation as a value creation mechanism. Journal of Services Marketing, 33(2), 233-244. Boukis, A., & Gounaris, S. (2014). Linking IMO with employees′ fit with their environment and reciprocal behaviours towards the firm. Journal of Services Marketing, 28(1), 10-21. Bowen, H. R. (1953). Graduate education in economics. The American Economic Review, 43(4), 1-223. Bowers, M. R., Martin, C. L., & Luker, A. (1990). Trading places: employees as customers, customers as employees. Journal of Services Marketing, 4(2), 55-59. Bowling, N. A., Eschleman, K. J., & Wang, Q. (2010). A meta‐analytic examination of the relationship between job satisfaction and subjective well‐being. Journal of Occupational Organizational Psychology, 83(4), 915-934. Boxall, P., & Macky, K. (2014). High-involvement work processes, work intensification and employee well-being. Work, Employment Society, 28(6), 963-984. Brammer, S., Millington, A., & Rayton, B. (2007). The contribution of corporate social responsibility to organizational commitment. The International Journal of Human Resource Management, 18(10), 1701-1719. Brower, H. H., & Shrader, C. B. (2000). Moral reasoning and ethical climate: Not-for-profit vs. for-profit boards of directors. Journal of Business Ethics, 26(2), 147-167. Burns, J. M. (1978). Leadership. In. New York: Harper & Row. Busser, J. A., & Shulga, L. (2018). Co-created value: Multidimensional scale and nomological network. Tourism Management, 65, 69-86. Cahan, S. F., Chen, C., & Chen, L. (2017). Social norms and CSR performance. Journal of Business Ethics, 145(3), 493-508. Carroll, A. B., & Shabana, K. M. (2010). The business case for corporate social responsibility: A review of concepts, research and practice. International Journal of Management Reviews, 12(1), 85-105. Chandler, J. D., & Lusch, R. F. (2015). Service systems: a broadened framework and research agenda on value propositions, engagement, and service experience. Journal of Service Research, 18(1), 6-22. Cheng, B., Ioannou, I., & Serafeim, G. (2014). Corporate social responsibility and access to finance. Strategic Management Journal, 35(1), 1-23. Chun, J. S., Shin, Y., Choi, J. N., & Kim, M. S. (2013). How does corporate ethics contribute to firm financial performance? The mediating role of collective organizational commitment and organizational citizenship behavior. Journal of Management, 39(4), 853-877. Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2 ed.). Hillsdale, NJ: Lawrence Erlbaum Associates. Cullen, J. B., Parboteeah, K. P., & Victor, B. (2003). The effects of ethical climates on organizational commitment: A two-study analysis. Journal of Business Ethics, 46(2), 127-141. Dahlsrud, A. (2008). How corporate social responsibility is defined: an analysis of 37 definitions. Corporate Social Eesponsibility Environmental Management, 15(1), 1-13. Danna, K., & Griffin, R. W. (1999). Health and well-being in the workplace: A review and synthesis of the literature. Journal of Management, 25(3), 357-384. De Groot, J. I., & Steg, L. (2007). Value orientations and environmental beliefs in five countries: Validity of an instrument to measure egoistic, altruistic and biospheric value orientations. Journal of Cross-Cultural Psychology, 38(3), 318-332. De Groot, J. I., & Steg, L. (2008). Value orientations to explain beliefs related to environmental significant behavior: How to measure egoistic, altruistic, and biospheric value orientations. Environment Behavior, 40(3), 330-354. De Groot, R. S., Blignaut, J., Van Der Ploeg, S., Aronson, J., Elmqvist, T., & Farley, J. (2013). Benefits of investing in ecosystem restoration. Conservation Biology, 27(6), 1286-1293. De Roeck, K., & Farooq, O. (2018). Corporate social responsibility and ethical leadership: Investigating their interactive effect on employees’ socially responsible behaviors. Journal of Business Ethics, 151(4), 923-939. DeConinck, J. B. (2011). The effects of ethical climate on organizational identification, supervisory trust, and turnover among salespeople. Journal of Business Research, 64(6), 617-624. Dhaliwal, D. S., Radhakrishnan, S., Tsang, A., & Yang, Y. G. (2012). Nonfinancial disclosure and analyst forecast accuracy: International evidence on corporate social responsibility disclosure. The Accounting Review, 87(3), 723-759. Diener, E. (2000). Subjective well-being: The science of happiness and a proposal for a national index. American Psychologist, 55(1), 34. DiMaggio, P. J., & Powell, W. W. (1983). The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. American Sociological Review, 48, 147-160. Doll, W. J., Xia, W., & Torkzadeh, G. (1994). A confirmatory factor analysis of the end-user computing satisfaction instrument. MIS Quarterly, 18(4), 453-461. Du, S., Bhattacharya, C. B., & Sen, S. (2011). Corporate social responsibility and competitive advantage: Overcoming the trust barrier. Management Science, 57(9), 1528-1545. Duarte, F. (2010). Working with corporate social responsibility in Brazilian companies: The role of managers’ values in the maintenance of CSR cultures. Journal of Business Ethics, 96(3), 355-368. Dunford, B. B., Oler, D. K., & Boudreau, J. W. (2008). Underwater stock options and voluntary executive turnover: A multidisciplinary perspective integrating behavioral and economic theories. Personnel Psychology, 61(4), 687-726. Easton, D. (1957). An approach to the analysis of political systems. World Politics, 9(3), 383-400. Echeverri, P., & Skålén, P. (2011). Co-creation and co-destruction: A practice-theory based study of interactive value formation. Marketing Theory, 11(3), 351-373. Engelbrecht, A. S., Van Aswegen, A., & Theron, C. C. (2005). The effect of ethical values on transformational leadership and ethical climate in organisations. South African Journal of Business Management, 36(2), 19-26. Ennew, C. T., & Binks, M. R. (1999). Impact of participative service relationships on quality, satisfaction and retention: an exploratory study. Journal of Business Research, 46(2), 121-132. Farooq, O., Payaud, M., Merunka, D., & Valette-Florence, P. (2014). The impact of corporate social responsibility on organizational commitment: Exploring multiple mediation mechanisms. Journal of Business Ethics, 125(4), 563-580. FitzPatrick, M., Davey, J., Muller, L., & Davey, H. (2013). Value-creating assets in tourism management: Applying marketing′s service-dominant logic in the hotel industry. Tourism Management, 36, 86-98. Fritzsche, D., & Oz, E. (2007). Personal values’ influence on the ethical dimension of decision making. Journal of Business Ethics, 75(4), 335-343. Galbreath, J. (2010). How does corporate social responsibility benefit firms? Evidence from Australia. European Business Review, 22(4), 411-431. Ganster, D. C., & Rosen, C. C. (2013). Work stress and employee health: A multidisciplinary review. Journal of Management Studies, 39(5), 1085-1122. George, J. M., & Zhou, J. (2001). When openness to experience and conscientiousness are related to creative behavior: an interactional approach. Journal of Applied Psychology, 86(3), 513. Giovanna, C., & Lucio, C. (2012). Corporate social responsibility: A survey among SMEs in Bergamo. Procedia-Social Behavioral Sciences, 62, 325-341. Glavas, A., & Godwin, L. N. (2013). Is the perception of ‘goodness’ good enough? Exploring the relationship between perceived corporate social responsibility and employee organizational identification. Journal of Business Ethics, 114(1), 15-27. Glick, W. H. (1985). Conceptualizing and measuring organizational and psychological climate: pitfalls in multilevel research. Academy of Management Review, 10(3), 601-616. Glisson, C., & James, L. R. (2002). The cross‐level effects of culture and climate in human service teams. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology Behavior, 23(6), 767-794. Godfrey, P. C., & Hatch, N. W. (2007). Researching corporate social responsibility: An agenda for the 21st century. Journal of Business Ethics, 70(1), 87-98. Godfrey, P. C., Merrill, C. B., & Hansen, J. M. (2009). The relationship between corporate social responsibility and shareholder value: An empirical test of the risk management hypothesis. Strategic Management Journal, 30(4), 425-445. Godos-Díez, J.-L., Cabeza-García, L., Alonso-Martínez, D., & Fernández-Gago, R. (2018). Factors influencing board of directors’ decision-making process as determinants of CSR engagement. Review of Managerial Science, 12(1), 229-253. Gong, T., Choi, J. N., & Murdy, S. (2016). Does customer value creation behavior drive customer well-being? Social Behavior Personality: An International Journal, 44(1), 59-75. Grissemann, U. S., & Stokburger-Sauer, N. E. (2012). Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance. Tourism Management, 33(6), 1483-1492. Groth, M., Mertens, D. P., & Murphy, R. O. (2004). Customers as good soldiers: Extending organizational citizenship behavior research to the customer domain. D.L. Turnipseed (Ed.). Handbook of Organizational Citizenship Behavior, Nova Science Publishers, Hauppauge, NY 411-430. Groves, K. S., & LaRocca, M. A. (2011). An empirical study of leader ethical values, transformational and transactional leadership, and follower attitudes toward corporate social responsibility. Journal of Business Ethics, 103(4), 511-528. Gruber, T. (2011). I want to believe they really care. Journal of Service Management, 22(1), 85-110. Grzeskowiak, S., & Sirgy, M. J. (2007). Consumer well-being (CWB): The effects of self-image congruence, brand-community belongingness, brand loyalty, and consumption recency. Applied Research in Quality of Life, 2(4), 289-304. Gupta, M. (2017). Corporate social responsibility, employee–company identification, and organizational commitment: Mediation by employee engagement. Current Psychology, 36(1), 101-109. Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate analysis. Englewood: Prentice Hall International. Hannah, S. T., Perez, A. L., Lester, P. B., & Quick, J. C. (2020). Bolstering Workplace Psychological Well-Being Through Transactional and Transformational Leadership. Journal of Leadership Organizational Studies, 27(3), 222-240. Hansen, S. D., Dunford, B. B., Alge, B. J., & Jackson, C. L. (2016). Corporate social responsibility, ethical leadership, and trust propensity: A multi-experience model of perceived ethical climate. Journal of Business Ethics, 137(4), 649-662. Hansen, S. D., Dunford, B. B., Boss, A. D., Boss, R. W., & Angermeier, I. (2011). Corporate social responsibility and the benefits of employee trust: A cross-disciplinary perspective. Journal of Business Ethics, 102(1), 29-45. Hardy, C. L., & Van Vugt, M. (2006). Nice guys finish first: The competitive altruism hypothesis. Personality Social Psychology Bulletin, 32(10), 1402-1413. Harvey, B., & Bice, S. (2014). Social impact assessment, social development programmes and social licence to operate: tensions and contradictions in intent and practice in the extractive sector. Impact Assessment Project Appraisal, 32(4), 327-335. Hemingway, C. A., & Maclagan, P. W. (2004). Managers′ personal values as drivers of corporate social responsibility. Journal of Business Ethics, 50(1), 33-44. Hofmann, D. A., & Gavin, M. B. (1998). Centering decisions in hierarchical linear models: Implications for research in organizations. Journal of Management, 24(5), 623-641. Hosie, P. J., & Sevastos, P. P. (2010). A framework for conceiving of job-related affective wellbeing. Management Revue, 21(4), 406-436. Hur, W.-M., Moon, T.-W., & Ko, S.-H. (2018). How employees’ perceptions of CSR increase employee creativity: Mediating mechanisms of compassion at work and intrinsic motivation. Journal of Business Ethics, 153(3), 629-644. Hussain, N., & Attiq, S. (2017). Relationship among Ethical Leadership, Ethical Climate, Corporate Social Responsibility and Performance Outcomes. Journal of Managerial Sciences, 11, 245-264. Iglesias, O., Markovic, S., Bagherzadeh, M., & Singh, J. J. (2020). Co-creation: A key link between corporate social responsibility, customer trust, and customer loyalty. Journal of Business Ethics, 163(1), 151-166. Illies, J. J., & Reiter-Palmon, R. (2008). Responding destructively in leadership situations: The role of personal values and problem construction. Journal of Business Ethics, 82(1), 251-272. Jaakson, K., Reino, A., & Motsmees, P. (2012). Is there a coherence between organizational culture and changes in corporate social responsibility in an economic downturn? Baltic Journal of Management, 7(2), 202-216. Jamali, D. (2008). A stakeholder approach to corporate social responsibility: A fresh perspective into theory and practice. Journal of Business Ethics, 82(1), 213-231. James, L. R., Demaree, R. G., & Wolf, G. (1984). Estimating within-group interrater reliability with and without response bias. Journal of Applied Psychology, 69(1), 85-98. Jaworski, B., & Kohli, A. K. (2014). Co-creating the voice of the customer. In R. F. Lusch, & S. L. Vargo (Eds.). In The service-dominant Logic of Marketing: Dialog, Debate, and Directions (pp. 127-135). New York: Routledge. Jiang, J. J., Klein, G., & Carr, C. L. (2002). Measuring information system service quality: SERVQUAL from the other side. MIS Quarterly, 26(2), 145-166. Jiang, Z. (2009). An Empirical Examination of the Relationship Between Corporate Social Responsibility Orientation and Personal Value of Managers. Paper presented at the 2009 International Conference on Information Management, Innovation Management and Industrial Engineering. Jones, D. A., Willness, C. R., & Glavas, A. (2017). When corporate social responsibility (CSR) meets organizational psychology: New frontiers in micro-CSR research, and fulfilling a quid pro quo through multilevel insights. Frontiers in Psychology, 8, 1-14. Kandampully, J., Zhang, T. C., & Bilgihan, A. (2015). Customer loyalty: a review and future directions with a special focus on the hospitality industry. International Journal of Contemporary Hospitality Management, 27(3), 379-414. Kao, E. H., Yeh, C.-C., Wang, L.-H., & Fung, H.-G. (2018). The relationship between CSR and performance: Evidence in China. Pacific-Basin Finance Journal, 51, 155-170. Karhula, K., Wöhrmann, A. M., Brauner, C., Härmä, M., Kivimäki, M., Michel, A., & Oksanen, T. (2020). Working time dimensions and well-being: a cross-national study of Finnish and German health care employees. Chronobiology International, 37(9-10), 1312-1324. Kim, S. (2019). The process model of corporate social responsibility (CSR) communication: CSR communication and its relationship with consumers’ CSR knowledge, trust, and corporate reputation perception. Journal of Business Ethics, 154(4), 1143-1159. Kim, S., & Choi, S. M. (2018). Congruence effects in post-crisis CSR communication: The mediating role of attribution of corporate motives. Journal of Business Ethics, 153(2), 447-463. Klein, J., & Dawar, N. (2004). Corporate social responsibility and consumers′ attributions and brand evaluations in a product–harm crisis. International Journal of Research in Marketing, 21(3), 203-217. Knez, I. (2016). Is climate change a moral issue? Effects of egoism and altruism on pro-environmental behavior. Current Urban Studies, 4(2), 157-174. KPMG. The time has come: The KPMG Survey of Sustainability Reporting 2020. December,2020. Retrieve from https://assets.kpmg/content/dam/kpmg/xx/pdf/2020/11/the-time-has-come.pdf Krebs, D. L. (1991). Altruism and egoism: A false dichotomy? Psychological Inquiry, 2(2), 137-139. Kucharska, W., & Kowalczyk, R. (2019). How to achieve sustainability?—Employee′s point of view on company′s culture and CSR practice. Corporate Social Responsibility Environmental Management, 26(2), 453-467. Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management Studies, 43(6), 1854-1884. Lapierre, L. M., & Allen, T. D. (2006). Work-supportive family, family-supportive supervision, use of organizational benefits, and problem-focused coping: implications for work-family conflict and employee well-being. Journal of Occupational Health Psychology, 11(2), 169. Laufer, W. S. (2003). Social accountability and corporate greenwashing. Journal of Business Ethics, 43(3), 253-261. Lee, D.-J., Kruger, S., Whang, M.-J., Uysal, M., & Sirgy, M. J. (2014). Validating a customer well-being index related to natural wildlife tourism. Tourism Management, 45, 171-180. Lengnick‐Hall, C. A., Claycomb, V. C., & Inks, L. W. (2000). From recipient to contributor: examining customer roles and experienced outcomes. European Journal of Marketing, 34(3), 359-383. Levit, L. (2014). Egoism and Altruism: the" Antagonists" or the" Brothers"? Journal of Studies in Social Sciences, 7(2), 62-78. Lin, C.-H., Yang, H.-L., & Liou, D.-Y. (2009). The impact of corporate social responsibility on financial performance: Evidence from business in Taiwan. Technology in Society, 31(1), 56-63. Locke, E. A. (1991). The motivation sequence, the motivation hub, and the motivation core. Organizational Behavior Human Decision Processes, 50(2), 288-299. Lusch, R. F., Vargo, S. L., & Wessels, G. (2008). Toward a conceptual foundation for service science: Contributions from service-dominant logic. IBM Systems Journal, 47(1), 5-14. Luu, T. T. (2019). CSR and customer value co-creation behavior: The moderation mechanisms of servant leadership and relationship marketing orientation. Journal of Business Ethics, 155(2), 379-398. MacKinnon, D. P., Lockwood, C. M., Hoffman, J. M., West, S. G., & Sheets, V. (2002). A comparison of methods to test mediation and other intervening variable effects. Psychological Methods, 7(1), 83-104. Martin, K. D., & Cullen, J. B. (2006). Continuities and extensions of ethical climate theory: A meta-analytic review. Journal of Business Ethics, 69(2), 175-194. McColl-Kennedy, J. R., Hogan, S. J., Witell, L., & Snyder, H. (2017). Cocreative customer practices: Effects of health care customer value cocreation practices on well-being. Journal of Business Research, 70, 55-66. McMurray, A. J., & Scott, D. (2003). The relationship between organizational climate and organizational culture. Journal of American Academy of Business, 3(1/2), 1-8. Merrilees, B., Miller, D., & Yakimova, R. (2017). The role of staff engagement in facilitating staff-led value co-creation. Journal of Service Management, 28(2), 250-264. Mills, P. K., & Morris, J. H. (1986). Clients as “partial” employees of service organizations: Role development in client participation. Academy of Management Journal, 11(4), 726-735. Miron-Spektor, E., Erez, M., & Naveh, E. (2011). The effect of conformist and attentive-to-detail members on team innovation: Reconciling the innovation paradox. Academy of Management Journal, 54(4), 740-760. Mishra, S., & Modi, S. B. (2013). Positive and negative corporate social responsibility, financial leverage, and idiosyncratic risk. Journal of Business Ethics, 117(2), 431-448. Moliner, C., Martinez-Tur, V., Ramos, J., Peiró, J. M., & Cropanzano, R. (2008). Organizational justice and extrarole customer service: The mediating role of well-being at work. European Journal of Work Organizational Psychology, 17(3), 327-348. Moon, J. (2001). Business social responsibility: a source of social capital? Philosophy of Management, 1(3), 35-45. Muethel, M., Hoegl, M., & Parboteeah, K. P. (2011). National business ideology and employees’ prosocial values. Journal of International Business Studies, 42(2), 183-201. Nasr, L., Burton, J., & Gruber, T. (2015). When good news is bad news: the negative impact of positive customer feedback on front-line employee well-being. Journal of Services Marketing, 29(6), 599-612. Nasr, L., Burton, J., Gruber, T., & Kitshoff, J. (2014). Exploring the impact of customer feedback on the well-being of service entities: A TSR perspective. Journal of Service Management, 25(4), 531-555. Nunnally, J. C. (1967). Psychometric theory (3 ed.). New York: McGraw-Hil. O′Gorman, R., Wilson, D. S., & Miller, R. R. (2005). Altruistic punishing and helping differ in sensitivity to relatedness, friendship, and future interactions. Evolution Human Behavior, 26(5), 375-387. Ostroff, C., Kinicki, A. J., & Muhammad, R. S. (2013). Organizational culture and climate. In I. B. Weiner (Ed.), Handbook of psychology (2nd ed., pp. 643–676). New York: John Wiley & Sons, Inc. Page, K. M., & Vella-Brodrick, D. A. (2009). The ‘what’,‘why’and ‘how’of employee well-being: A new model. Social Indicators Research, 90(3), 441-458. Pagliaro, S., Lo Presti, A., Barattucci, M., Giannella, V. A., & Barreto, M. (2018). On the effects of ethical climate (s) on employees’ behavior: a social identity approach. Frontiers in Psychology, 9, 960. Palma, F. C., Trimi, S., & Hong, S.-G. (2019). Motivation triggers for customer participation in value co-creation. Service Business, 13(3), 557-580. Park, J., Lee, H., & Kim, C. (2014). Corporate social responsibilities, consumer trust and corporate reputation: South Korean consumers′ perspectives. Journal of Business Research, 67(3), 295-302. Payne, A. F., Storbacka, K., & Frow, P. (2008). Managing the co-creation of value. Journal of the Academy of Marketing Science, 36(1), 83-96. Peltokorpi, V., Allen, D. G., & Froese, F. (2015). Organizational embeddedness, turnover intentions, and voluntary turnover: The moderating effects of employee demographic characteristics and value orientations. Journal of Organizational Behavior, 36(2), 292-312. Peng, Y.-S., Dashdeleg, A.-U., & Chih, H. L. (2012). Does national culture influence firm′s CSR engagement: A cross country study. International Proceedings of Economics Development Research, 58, 40. Peterson, D. K. (2004). The relationship between perceptions of corporate citizenship and organizational commitment. Business Society, 43(3), 296-319. Piner, K. E., & Kahle, L. R. (1984). Adapting to the stigmatizing label of mental illness: foregone but not forgotten. Journal of Personality Social Psychology, 47(4), 805. Potocan, V., & Nedelko, Z. (2015). A New Socio‐economic Order: Evidence About Employees′ Values′ Influence on Corporate Social Responsibility. Systems Research Behavioral Science, 32(2), 230-239. Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5-14. Ramaswamy, V., & Gouillart, F. (2010). Building the co-creative enterprise. Harvard Business Review, 88(10), 100-109. Randy Evans, W., & Davis, W. D. (2011). An examination of perceived corporate citizenship, job applicant attraction, and CSR work role definition. Business Society, 50(3), 456-480. Rao, K., & Tilt, C. (2016). Board composition and corporate social responsibility: The role of diversity, gender, strategy and decision making. Journal of Business Ethics, 138(2), 327-347. Reichers, A. E., & Schneider, B. (1990). Climate and culture: An evolution of constructs. In B. Schneider (Ed.). Organizational Climate Culture(pp. 5-39), San Francisco, CA: Jossey-Bass. Reimer, M., Van Doorn, S., & Heyden, M. L. (2018). Unpacking functional experience complementarities in senior leaders’ influences on CSR strategy: A CEO–Top management team approach. Journal of Business Ethics, 151(4), 977-995. Ren, T. (2013). Sectoral differences in value congruence and job attitudes: The case of nursing home employees. Journal of Business Ethics, 112(2), 213-224. Rice, G. (2006). Individual values, organizational context, and self-perceptions of employee creativity: Evidence from Egyptian organizations. Journal of Business Research, 59(2), 233-241. Rousseau, D. M. (1985). Issues of level in organizational research: Multi-level and cross-level perspectives. Research in Organizational Behavior, 7(1), 1-37. Rupp, D. E., Shao, R., Thornton, M. A., & Skarlicki, D. P. (2013). Applicants′ and employees′ reactions to corporate social responsibility: The moderating effects of first‐party justice perceptions and moral identity. Personnel Psychology, 66(4), 895-933. Saeidi, S. P., Sofian, S., Saeidi, P., Saeidi, S. P., & Saaeidi, S. A. (2015). How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction. Journal of Business Research, 68(2), 341-350. Sarmah, B., Islam, J. U., & Rahman, Z. (2015). Sustainability, social responsibility and value co-creation: A case study based approach. Procedia-Social Behavioral Sciences, 189, 314-319. Schminke, M., Ambrose, M. L., & Neubaum, D. O. (2005). The effect of leader moral development on ethical climate and employee attitudes. Organizational Behavior Human Decision Processes, 97(2), 135-151. Schneider, B. (1975). Organizational climates: An essay 1. Personnel Psychology, 28(4), 447-479. Schneider, B. (1983). Work climates: An interactionist perspective. In NW Feimer & ES Geller (Eds.), Environmental psychology: Directions and perspectives (pp. 106-128). In. New York: Praeger. Schneider, B., González-Romá, V., Ostroff, C., & West, M. A. (2017). Organizational climate and culture: Reflections on the history of the constructs in the Journal of Applied Psychology. Journal of Applied Psychology, 102(3), 468. Schneider, B., & Reichers, A. E. (1983). On the etiology of climates. Personnel Psychology, 36(1), 19-39. Schwartz, S. H. (1992). Universals in the content and structure of values: Theoretical advances and empirical tests in 20 countries. In Advances in Experimental Social Psychology (Vol. 25, pp. 1-65): Elsevier. Schwartz, S. H. (1994). Are there universal aspects in the structure and contents of human values? Journal of Social Issues, 50(4), 19-45. Schwartz, S. H. (1999). A theory of cultural values and some implications for work. Applied Psychology, 48(1), 23-47. Schwartz, S. H., & Bilsky, W. (1987). Toward a universal psychological structure of human values. Journal of Personality Social Psychology, 53(3), 550. Schwartz, S. H., Cieciuch, J., Vecchione, M., Davidov, E., Fischer, R., Beierlein, C., Ramos, A., Verkasalo, M., Lönnqvist, J.-E., Dirilen-Gumus, O., & Konty, M. (2012). Refining the theory of basic individual values. Journal of Personality Social Psychology, 103(4), 663. Schwepker, C. H., Ferrell, O. C., & Ingram, T. N. (1997). The influence of ethical climate and ethical conflict on role stress in the sales force. Journal of the Academy of Marketing Science, 25(2), 99-108. Schwepker, C. H., Valentine, S. R., Giacalone, R. A., & Promislo, M. (2020). Good Barrels Yield Healthy Apples: Organizational Ethics as a Mechanism for Mitigating Work-Related Stress and Promoting Employee Well-Being. Journal of Business Ethics, 1-17. Schwepker Jr, C. H. (2001). Ethical climate′s relationship to job satisfaction, organizational commitment, and turnover intention in the salesforce. Journal of Business Research, 54(1), 39-52. Shaukat, A., Qiu, Y., & Trojanowski, G. (2016). Board attributes, corporate social responsibility strategy, and corporate environmental and social performance. Journal of Business Ethics, 135(3), 569-585. Shaw, G., Bailey, A., & Williams, A. (2011). Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry. Tourism Management, 32(2), 207-214. Shin, Y. (2012). CEO ethical leadership, ethical climate, climate strength, and collective organizational citizenship behavior. Journal of Business Ethics, 108(3), 299-312. Shulga, L. V., & Busser, J. A. (2020). Customer self-determination in value co-creation. Journal of Service Theory Practice, 31(1), 83-111. Sirgy, M. J., Lee, D.-J., & Rahtz, D. (2007). Research on consumer well-being (CWB): Overview of the field and introduction to the special issue. Journal of Macromarketing, 27(4), 341-349. Sirgy, M. J., Widgery, R. N., Lee, D.-J., & Grace, B. Y. (2010). Developing a measure of community well-being based on perceptions of impact in various life domains. Social Indicators Research, 96(2), 295-311. Siu, N. Y., & Lam, K.-C. J. (2009). A comparative study of ethical perceptions of managers and non-managers. Journal of Business Ethics, 88(1), 167-183. Siu, O. L., Cheung, F., & Lui, S. (2015). Linking positive emotions to work well-being and turnover intention among Hong Kong police officers: The role of psychological capital. Journal of Happiness, 16(2), 367-380. Skakon, J., Nielsen, K., Borg, V., & Guzman, J. (2010). Are leaders′ well-being, behaviours and style associated with the affective well-being of their employees? A systematic review of three decades of research. Work Stress, 24(2), 107-139. Snider, J., Hill, R. P., & Martin, D. (2003). Corporate social responsibility in the 21st century: A view from the world′s most successful firms. Journal of Business Ethics, 48(2), 175-187. Sobczak, A., & Havard, C. (2015). Stakeholders’ influence on French Unions’ CSR strategies. Journal of Business Ethics, 129(2), 311-324. Sopow, E. (2006). The impact of culture and climate on change programs. Strategic Communication Management, 10(6), 14. Spreitzer, G., & Porath, C. (2012). Creating sustainable performance. Harvard Business Review, 90(1), 92-99. Stern, P. C. (2000). Psychology and the science of human-environment interactions. American Psychologist, 55(5), 523. Stern, P. C., Dietz, T., & Kalof, L. (1993). Value orientations, gender, and environmental concern. Environment Behavior, 25(5), 322-348. Steurer, R. (2010). The role of governments in corporate social responsibility: Characterising public policies on CSR in Europe. Policy Sciences, 43(1), 49-72. Su, L., & Swanson, S. R. (2019). Perceived corporate social responsibility′s impact on the well-being and supportive green behaviors of hotel employees: The mediating role of the employee-corporate relationship. Tourism Management, 72, 437-450. Suar, D., & Khuntia, R. (2010). Influence of personal values and value congruence on unethical practices and work behavior. Journal of Business Ethics, 97(3), 443-460. Suh, Y. J. (2016). The role of relational social capital and communication in the relationship between CSR and employee attitudes: a multilevel analysis. Journal of Leadership Organizational Studies, 23(4), 410-423. Tofighi, D., & MacKinnon, D. P. (2011). RMediation: An R package for mediation analysis confidence intervals. Behavior Research Methods, 43(3), 692-700. Trivellas, P., Rafailidis, A., Polychroniou, P., & Dekoulou, P. (2019). Corporate social responsibility (CSR) and its internal consequences on job performance: The influence of corporate ethical values. International Journal of Quality Service Sciences, 11(2), 265 -282. Troebs, C.-C., Wagner, T., & Heidemann, F. (2018). Transformative retail services: Elevating loyalty through customer well-being. Journal of Retailing Consumer Services, 45, 198-206. Tsai, M.-T., & Huang, C.-C. (2008). The relationship among ethical climate types, facets of job satisfaction, and the three components of organizational commitment: A study of nurses in Taiwan. Journal of Business Ethics, 80(3), 565-581. Tuan, L. T. (2016). How HR flexibility contributes to customer value co-creation behavior. Marketing Intelligence Planning, 34(5), 646 -670. Tuan, L. T., Rajendran, D., Rowley, C., & Khai, D. C. (2019). Customer value co-creation in the business-to-business tourism context: The roles of corporate social responsibility and customer empowering behaviors. Journal of Hospitality Tourism Management, 39, 137-149. Turker, D. (2009). Measuring corporate social responsibility: A scale development study. Journal of Business Ethics, 85(4), 411-427. Ullman, J. B. (2001). Structural equation modeling. Needham Heights, MA: Allyn & Bacon. Van De Voorde, K., Paauwe, J., & Van Veldhoven, M. (2012). Employee well‐being and the HRM–organizational performance relationship: a review of quantitative studies. International Journal of Management Reviews, 14(4), 391-407. Vanhala, S., & Tuomi, K. (2006). HRM, company performance and employee well-being. Management Revue, 17, 241-255. VanSandt, C. V., Shepard, J. M., & Zappe, S. M. (2006). An examination of the relationship between ethical work climate and moral awareness. Journal of Business Ethics, 68(4), 409-432. Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1-17. Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1-10. Victor, B., & Cullen, J. (1987). A theory and measure of ethical climate in organizations. In W. C. Frederick (Ed.). Research in Corporate Social Performance and Policy(pp. 51−71), Greenwich, CT: JAI Press. Victor, B., & Cullen, J. B. (1988). The organizational bases of ethical work climates. Administrative Science Quarterly, 33(1), 101-125. Vlachos, P. A., Panagopoulos, N. G., Bachrach, D. G., & Morgeson, F. P. (2017). The effects of managerial and employee attributions for corporate social responsibility initiatives. Journal of Organizational Behavior, 38(7), 1111-1129. Vlachos, P. A., Panagopoulos, N. G., & Rapp, A. A. (2013). Feeling good by doing good: Employee CSR-induced attributions, job satisfaction, and the role of charismatic leadership. Journal of Business Ethics, 118(3), 577-588. Waldman, D. A., & Siegel, D. (2008). Defining the socially responsible leader. The Leadership Quarterly, 19(1), 117-131. Waldman, D. A., Siegel, D. S., & Javidan, M. (2006). Components of CEO transformational leadership and corporate social responsibility. Journal of Management Studies, 43(8), 1703-1725. Walker, L. J. (2002). The model and the measure: An appraisal of the Minnesota approach to moral development. Journal of Moral Education, 31(3), 353-367. Wang, H., Tong, L., Takeuchi, R., & George, G. (2016). Corporate social responsibility: An overview and new research directions: Thematic issue on corporate social responsibility. In. New York: Academy of Management Briarcliff Manor. Warr, P. (1990). The measurement of well‐being and other aspects of mental health. Journal of occupational Psychology, 63(3), 193-210. Waseem, D., Biggemann, S., & Garry, T. (2020). An exploration of the drivers of employee motivation to facilitate value co-creation. Journal of Services Marketing, 35(4), 442-452. Wimbush, J. C., & Shepard, J. M. (1994). Toward an understanding of ethical climate: Its relationship to ethical behavior and supervisory influence. Journal of Business Ethics, 13(8), 637-647. Wong, I. A., & Gao, J. H. (2014). Exploring the direct and indirect effects of CSR on organizational commitment. International Journal of Contemporary Hospitality Management, 26(3), 500-525. Woodruff, R. B. (1997). Customer value: the next source for competitive advantage. Journal of the Academy of Marketing Science, 25(2), 139-153. Woodruff, R. B., & Flint, D. J. (2014). Marketing’s service-dominant logic and customer value. In The Service-Dominant Logic of Marketing (pp. 201-213): Routledge. Wu, L.-Z., Kwan, H. K., Yim, F. H.-k., Chiu, R. K., & He, X. (2015). CEO ethical leadership and corporate social responsibility: A moderated mediation model. Journal of Business Ethics, 130(4), 819-831. Xie, C., Bagozzi, R. P., & Grønhaug, K. (2019). The impact of corporate social responsibility on consumer brand advocacy: The role of moral emotions, attitudes, and individual differences. Journal of Business Research, 95, 514-530. Yadav, R. (2016). Altruistic or egoistic: Which value promotes organic food consumption among young consumers? A study in the context of a developing nation. Journal of Retailing Consumer services, 33, 92-97. Yi, Y., & Gong, T. (2013). Customer value co-creation behavior: Scale development and validation. Journal of Business Research, 66(9), 1279-1284. Yuan, Y., Lu, L. Y., Tian, G., & Yu, Y. (2020). Business strategy and corporate social responsibility. Journal of Business Ethics, 162(2), 359-377. Yusoff, H., Mohamad, S. S., & Darus, F. (2013). The influence of CSR disclosure structure on corporate financial performance: Evidence from stakeholders’ perspectives. Procedia Economics Finance, 7, 213-220. Zhang, X., & Chen, R. (2008). Examining the mechanism of the value co-creation with customers. International Journal of Production Economics, 116(2), 242-250. Zhang, Z., Wang, X., & Jia, M. (2021). Echoes of CEO entrepreneurial orientation: How and when CEO entrepreneurial orientation influences dual CSR activities. Journal of Business Ethics, 169(4), 609-629. Zheng, C., Kashi, K., Fan, D., Molineux, J., & Ee, M. S. (2016). Impact of individual coping strategies and organisational work–life balance programmes on Australian employee well-being. The International Journal of Human Resource Management, 27(5), 501-526. Zoghbi-Manrique-de-Lara, P., & Guerra-Baez, R. (2016). Exploring the influence of ethical climate on employee compassion in the hospitality industry. Journal of Business Ethics, 133(3), 605-617.
指導教授	李憶萱(Yi-Hsuan Lee)	審核日期	2021-8-11
推文	facebook   plurk   twitter   funp   google   live   udn   HD   myshare   reddit   netvibes   friend   youpush   delicious   baidu
網路書籤	Google bookmarks   del.icio.us   hemidemi   myshare