員工滿意度對企業績效影響之研究—以社群媒體資料為例

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：50

、訪客IP：3.128.168.69

姓名

徐崗鈺(Gang-Yu Hsu) 查詢紙本館藏

畢業系所

企業管理學系

論文名稱

員工滿意度對企業績效影響之研究—以社群媒體資料為例
(The impact of job satisfaction on corporate performance: a case study of social media data)

相關論文

★ 在社群網站上作互動推薦及研究使用者行為對其效果之影響	★ 以AHP法探討伺服器品牌大廠的供應商遴選指標的權重決定分析
★ 以AHP法探討智慧型手機產業營運中心區位選擇考量關鍵因素之研究	★ 太陽能光電產業經營績效評估－應用資料包絡分析法
★ 建構國家太陽能電池產業競爭力比較模式之研究	★ 以序列採礦方法探討景氣指標與進出口值的關聯
★ ERP專案成員組合對績效影響之研究	★ 推薦期刊文章至適合學科類別之研究
★ 品牌故事分析與比較-以古早味美食產業為例	★ 以方法目的鏈比較Starbucks與Cama吸引消費者購買因素
★ 探討創意店家創業價值之研究- 以赤峰街、民生社區為例	★ 以領先指標預測企業長短期借款變化之研究
★ 應用層級分析法遴選電競筆記型電腦鍵盤供應商之關鍵因子探討	★ 以互惠及利他行為探討信任關係對知識分享之影響
★ 結合人格特質與海報主色以類神經網路推薦電影之研究	★ 資料視覺化圖表與議題之關聯

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

至系統瀏覽論文 (2027-9-12以後開放)

摘要(中)

企業是否應重視員工滿意度，而滿意的員工是否能讓企業的競爭力提高，是值得深思的議題。本研究利用爬蟲抓取社群媒體 Ibeejobs 愛比網上 2009 年到 2020 年間使用者留下之員工滿意度，並且蒐集對應公司及年份的企業績效資料，透過建立假設員工滿意度與員工流動率為負相關、員工流動率對企業用人費用為正相關以及企業用人費用與企業績效為負相關之研究模型，檢驗社群媒體上的數值型員工滿意度對企業績效之影響。結果顯示公司前景、完善制度規範、公私生活平衡與員工流動率為負相關，表示當員工對於這些指標之滿意度越高，員工會更傾向留在公司內繼續任職；而員工流動率對企業用人費用為正相關，顯示當公司的員工流動率越低，企業用人費用
率會越低；企業用人費用與企業績效負相關為成立，表示當企業用人費用率越低，企業績效會越高，符合我們最初的假設。因此企業應重視員工滿意度，其將會對企業績效帶來正面影響。

摘要(英)

Whether enterprises should pay attention to employee satisfaction, and whether satisfied employees can improve the competitiveness of enterprises, is an issue worth pondering. This research uses crawlers to crawl the employee satisfaction left by users on the social media Ibeejobs between 2009 and 2020, and collects the corporate performance data of the corresponding companies and years. By establishing hypothetical employee satisfaction and
employee turnover rates negative correlation, positive correlation between employee turnover and corporate employment costs, and negative correlation between corporate employment costs and corporate performance, to test the impact of numerical employee satisfaction on social media on corporate performance. The results show that the company′s prospects, improvement of institutional norms, work-life balance and employee turnover rate are negatively correlated, indicating that when employees are more satisfied with these indicators, employees will be more inclined to stay in the company and continue to work; Expenses are positively correlated, indicating that when the company′s employee turnover rate is lower, the enterprise employment expense rate will be lower; the negative correlation between enterprise employment expenses and enterprise performance is established, indicating that when the enterprise employment expense rate is lower, the enterprise performance will be higher. Our initial hypothesis. Therefore, companies should pay attention to employee satisfaction, which will have a positive impact on corporate performance.

關鍵字(中)

★ 社群媒體
★ 員工滿意度
★ 企業績效

關鍵字(英)

★ social media
★ employee satisfaction
★ corporate performance

論文目次

摘要 i
Abstract ii
目錄 iii
圖目錄 v
表目錄 vi
第一章緒論 1
1-1 研究背景 1
1-2 研究動機 2
1-3 研究目的 4
1-4 研究流程 5
第二章文獻探討 6
2-1 員工滿意度 6
2-1-1 員工滿意度定義 6
2-1-2 員工滿意度構面 7
2-2 員工滿意度與企業績效 10
2-3 社群媒體與員工滿意度 12
第三章研究假設與模型 14
3-1 研究假設 14
3-2 研究變數 17
3-3-1 員工滿意度指標 17
3-3-2 員工流動率 21
3-3-3 用人費用率 23
3-3-4 企業績效 23
3-3 研究模型 25
第四章資料蒐集與分析結果 29
4-1 資料蒐集 29
4-2 資料處理 29
4-3 敘述統計分析 31
4-4 整體模型分析 32
4-5 分析結果討論 36
第五章研究結論與建議 37
5-1 研究結論 37
5-2 研究限制與未來建議 39
參考文獻 40

參考文獻

[1] De Neve, J. E., Diener, E., Tay, L., & Xuereb, C. (2013). The objective benefits of subjective well-being. World happiness report.
[2] Saha, K., Yousuf, A., Hickman, L., Gupta, P., Tay, L., & De Choudhury, M. (2021). A Social Media Study on Demographic Differences in Perceived Job Satisfaction. Proceedings of the ACM on Human-Computer Interaction, 5(CSCW1), 1-29.
[3] Brayfield, A. H., & Rothe, H. F. (1951). An index of job satisfaction. Journal of applied psychology, 35(5), 307.
[4] Smith, P. C. (1969). The measurement of satisfaction in work and retirement: A strategy for the study of attitudes.
[5] Weiss, D. J., Dawis, R. V., & England, G. W. (1967). Manual for the Minnesota satisfaction questionnaire. Minnesota studies in vocational rehabilitation.
[6] Ash, P. (1954). The SRA Employee Inventory—a statistical analysis. Personnel Psychology.
[7] Stamolampros, P., Korfiatis, N., Chalvatzis, K., & Buhalis, D. (2019). Job satisfaction and employee turnover determinants in high contact services: Insights from Employees’ Online reviews. Tourism Management, 75, 130-147.
[8] Sainju, B., Hartwell, C., & Edwards, J. (2021). Job satisfaction and employee turnover determinants in Fortune 50 companies: Insights from employee reviews from Indeed. com. Decision Support Systems, 113582.
[9] Luo, N., Zhou, Y., & Shon, J. (2016). Employee satisfaction and corporate performance: Mining employee reviews on glassdoor. com.
[10] Huang, M., Li, P., Meschke, F., & Guthrie, J. P. (2015). Family firms, employee satisfaction, and corporate performance. Journal of Corporate Finance, 34, 108-127.
[11] Hoppock, R. (1935). Job satisfaction.
[12] Vroom, V. H. (1964). Work and motivation.
[13] Locke, E. A. (1969). What is job satisfaction? Organizational behavior and human performance, 4(4), 309-336.
[14] Price, J. L. (1997). Handbook of organizational measurement. International journal of manpower.
[15] Alderfer, C. P. (1972). Existence, relatedness, and growth: Human needs in organizational settings.
[16] Herzberg, F., Mausnes, B., Peterson, R. O., & Capwell, D. F. (1957). Job attitudes; review of research and opinion.
[17] Spector, P. E. (1985). Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey. American journal of community psychology, 13(6), 693-713.
[18] Fosam, E., Grimsley, M., & Wisher, S. (1998). Exploring models for employee satisfactionwith particular reference to a police force. Total quality management, 9(2-3), 235-247.
[19] Denison, D. R. (1990). Corporate culture and organizational effectiveness: John Wiley & Sons.
[20] Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis. Journal of applied psychology, 87(2), 268.
[21] Koys, D. J. (2001). The effects of employee satisfaction, organizational citizenship behavior, and turnover on organizational effectiveness: A unit‐level, longitudinal study. Personnel Psychology, 54(1), 101-114.
[22] Abdullah, A., Bilau, A. A., Enegbuma, W. I., Ajagbe, A. M., & Ali, K. N. (2011). Evaluation of job satisfaction and performance of employees in small and medium sized construction firms in Nigeria. Paper presented at the 2011 2nd International Conference on Construction and Project Management IPEDR.
[23] Edmans, A. (2011). Does the stock market fully value intangibles? Employee satisfaction and equity prices. Journal of Financial economics, 101(3), 621-640.
[24] Kessler, S. R., Lucianetti, L., Pindek, S., Zhu, Z., & Spector, P. E. (2020). Job satisfaction and firm performance: Can employees’ job satisfaction change the trajectory of a firm’s performance? Journal of Applied Social Psychology, 50(10), 563-572.
[25] Schneider, B., Hanges, P. J., Smith, D. B., & Salvaggio, A. N. (2003). Which comes first: employee attitudes or organizational financial and market performance? Journal of applied psychology, 88(5), 836.
[26] Dalton, D. R., Daily, C. M., Certo, S. T., & Roengpitya, R. (2003). Meta-analyses of financial performance and equity: fusion or confusion? Academy of Management Journal, 46(1), 13-26.
[27] King, D. R., Dalton, D. R., Daily, C. M., & Covin, J. G. (2004). Meta‐analyses of post‐acquisition performance: Indications of unidentified moderators. Strategic management journal, 25(2), 187-200.
[28] Kyere, M., & Ausloos, M. (2021). Corporate governance and firms financial performance in the United Kingdom. International Journal of Finance & Economics, 26(2), 1871-1885.
[29] Lee, A. J., Yang, F.-C., Chen, C.-H., Wang, C.-S., & Sun, C.-Y. (2016). Mining perceptual maps from consumer reviews. Decision Support Systems, 82, 12-25.
[30] Susan, M. M., & David, S. (2010). What makes a helpful online review? A study of customer reviews on amazon. com. MIS Quarterly, 34(1), 185-200.
[31] Bermingham, A., & Smeaton, A. (2011). On using Twitter to monitor political sentiment and predict election results. Paper presented at the Proceedings of the Workshop on Sentiment Analysis where AI meets Psychology (SAAIP 2011).
[32] Abrahams, A. S., Jiao, J., Wang, G. A., & Fan, W. (2012). Vehicle defect discovery from social media. Decision Support Systems, 54(1), 87-97.
[33] Goldberg, D., & Zaman, N. (2018). Text analytics for employee dissatisfaction in human resources management.
[34] Lee, J., & Kang, J. (2017). A study on job satisfaction factors in retention and turnover groups using dominance analysis and LDA topic modeling with employee reviews on Glassdoor. com.
[35] Chittiprolu, V., Singh, S., Bellamkonda, R. S., & Vanka, S. (2021). A text mining analysis of online reviews of Indian hotel employees. Anatolia, 32(2), 232-245.
[36] Cho, T.-L. (2017). 台灣半導體企業社會責任之內部與外部影響. 中原大學商學博士學位學程學位論文, 1-119.
[37] Griffeth, R. W., Hom, P. W., & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of management, 26(3), 463-488.
[38] Gustafson, C. M. (2002). Employee turnover: a study of private clubs in the USA. International Journal of Contemporary Hospitality Management.
[39] Muchinsky, P. M. (1977). Employee absenteeism: A review of the literature. Journal of Vocational Behavior, 10(3), 316-340.
[40] Choudhury, R. R., & Gupta, V. (2011). Impact of age on pay satisfaction and job satisfaction leading to turnover intention: A study of young working professionals in India. Management and Labour Studies, 36(4), 353-363.
[41] Poon, J. M. (2003). Situational antecedents and outcomes of organizational politics perceptions. Journal of managerial psychology.
[42] Cowin, L. (2002). The effects of nurses’ job satisfaction on retention: an Australian perspective. JONA: The Journal of Nursing Administration, 32(5), 283-291.
[43] Lucas, G. H., Babakus, E., & Ingram, T. N. (1990). An empirical test of the job satisfaction-turnover relationship: assessing the role of job performance for retail managers. Journal of the Academy of Marketing Science, 18(3), 199-208.
[44] Cascio, W. F. (1986). Managing human resources: Productivity, quality of work life, profits.
[45] O′Connell, M., & Kung, M.-C. (2007). The cost of employee turnover. Industrial Management, 49(1).
[46] Simons, T., & Hinkin, T. (2001). The effect of employee turnover on hotel profits: A test across multiple hotels. Cornell Hotel and Restaurant Administration Quarterly, 42(4), 65-69.
[47] Glebbeek, A. C., & Bax, E. H. (2004). Is high employee turnover really harmful? An empirical test using company records. Academy of Management Journal, 47(2), 277-286.
[48] Davidson, M. C., Timo, N., & Wang, Y. (2010). How much does labour turnover cost? A case study of Australian four‐and five‐star hotels. International Journal of Contemporary Hospitality Management.
[49] Allen, D. G., Bryant, P. C., & Vardaman, J. M. (2010). Retaining talent: Replacing misconceptions with evidence-based strategies. Academy of management Perspectives, 24(2), 48-64.
[50] Waldman, J. D., Kelly, F., Aurora, S., & Smith, H. L. (2004). The shocking cost of turnover in health care. Health care management review, 29(1), 2-7.
[51] Li, Q., Lourie, B., Nekrasov, A., & Shevlin, T. (2021). Employee turnover and firm performance: Large-sample archival evidence. Management Science.
[52] Mintzberg, H. (1989). Mintzberg on management: Inside our strange world of organizations: Simon and Schuster.
[53] Anderson, J. C., Milkovich, G. T., & Tsui, A. (1981). A model of intra-organizational mobility. Academy of Management Review, 6(4), 529-538.
[54] Katz, D., & Kahn, R. L. (1978). The social psychology of organizations (Vol. 2): Wiley New York.
[55] Crino, M. D., & White, M. C. (1981). Satisfaction in communication: An examination of the Downs-Hazen measure. Psychological reports, 49(3), 831-838.
[56] Porter, L. W., & Lawler, E. E. (1968). Managerial attitudes and performance.
[57] Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences (Vol. 3): Sage.
[58] Manning, F. J. (1991). Morale, cohesion, and esprit de corps.
[59] Johnsrud, L. K. (1996). Maintaining morale: A guide to assessing the morale of midlevel administrators and faculty: ERIC.
[60] Zhao, R. R. (2009). Productive low morale. Economics Letters, 103(1), 18-22.
[61] Rani, S. V., & Mariappan, S. (2011). Work/life balance reflections on employee satisfaction. Serbian Journal of Management, 6(1), 85-96.
[62] Kalliath, T. J., & Beck, A. (2001). Is the path to burnout and turnover paved by a lack of supervisory support? A structural equations test. New Zealand Journal of Psychology, 30(2), 72.
[63] Hofstede, G. (1984). Culture′s consequences: International differences in work-related values (Vol. 5): sage.
[64] Theodossiou, I., & Zangelidis, A. (2009). Career prospects and tenure–job satisfaction profiles: evidence from panel data. The Journal of Socio-Economics, 38(4), 648-657.
[65] Warr, P., & Inceoglu, I. (2012). Job engagement, job satisfaction, and contrasting associations with person–job fit. Journal of occupational health psychology, 17(2), 129.
[66] Wallach, E. J. (1983). Individuals and organizations: The cultural match. Training & Development Journal.
[67] 梁麗珍, 賴靜惠, & 王文蘭. (2010). 組織文化對員工滿意度的影響-以工作壓力為中介變數. 績效與策略研究, 7(1), 17-34

指導教授

許秉瑜(Ping-Yu Hsu)

審核日期

2022-1-21

推文