社會行動團體之社群媒體使用對志工保留之影響：社會資本的觀點

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：86

、訪客IP：3.149.26.176

姓名

呂婉琳(Wan-Lin Lu) 查詢紙本館藏

畢業系所

資訊管理學系

論文名稱

社會行動團體之社群媒體使用對志工保留之影響：社會資本的觀點
(The influence of social media use by social action groups on volunteer retention: A social capital theory perspective)

相關論文

★ 從預期心理觀點探討線上群眾募資平台之衝動贊助意圖	★ 被忽略的沉默力量：探討瀏覽品質、沉浸體驗、潛水者公民行為之關係
★ 當我們同在一起：從消費者—其他消費者互動觀點探究感染氣候與規範信念之影響	★ 對話式服務代理人：探索聊天機器人之服務品質與服務體驗
★ 社群商務之快速信任與快速關係建立：信號理論觀點	★ 由學習轉移理論探索消費者對線上至線下商業模式之體驗轉移過程
★ 自助服務補救：探討電子商務網站補救措施、知覺公平與補救滿意度之關係	★ 運用資料探勘技術優化次世代防火牆規則之研究
★ 以推敲可能性模式結合賦能理論探討公益性質群眾募資之贊助意圖：自我價值感與間接互惠的中介角色	★ 組織數位學習準備度對學習者準備度之影響：資訊系統成功模式的觀點
★ 探討應用資料增強及改善類別不平衡問題對不同股票圖形之影響-以台灣股市0050ETF為例	★ 以文字探勘技術分析標籤劫持—以twitter為例
★ 探討個人賣家之社群商務能力養成：組織學習理論觀點	★ 您累了嗎？遠距辦公之工作—生活壓力對員工工作表現的影響：組織與個人層級應對策略的調節效果
★ 探討顧客購買後之角色內到角色外行為：社群商務顧客關係管理能力的調節效果

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

至系統瀏覽論文 (2027-7-18以後開放)

摘要(中)

隨著全球局勢動盪與諸多社會問題的浮現，社會行動團體有效地彌補社會需求與政府供給之間的落差，其核心目標無非是希望取得資源進行社會服務，進而極大化整體社會福祉。如何永續地經營社會服務無疑是現今社會行動團體需要面對的困境與挑戰。其中，志願服務者（即志工）扮演傳遞社會服務的重要角色，被視為社會行動團體不可缺少的一部份。儘管目前已有文獻著墨志工關係管理與志工保留之重要性，但這些研究多是探討實體面對面之關係管理模式，甚少研究討論如何利用電腦中介傳播之媒介進行志工關係管理，使得志工願意持續的參與社會行動團體。因此，以社會資本理論與社群媒體使用觀點為基礎，本研究欲探究工作相關與社交相關之社群媒體使用如何經由社會資本（即結構資本、關係資本與認知資本）影響志工保留意願。
透過電子問卷的方式蒐集樣本資料，最終以369筆有效樣本進行結構方程模式的分析。研究結果顯示工作相關社群媒體使用會正向影響社會互動連結、社會信任、共享目標。同時，社交相關社群媒體使用與個體知覺社會互動連結、社會信任、共享目標存在正向且顯著的影響關係。而社會資本的三個面向均顯著地影響志工的保留意願。最後，本研究於學理上提供幾點的貢獻，同時在實務上為社會行動團體的志工關係管理給予建議及作法。

摘要(英)

With global turbulence and the emergence of various social issues in the modern world, social action groups play an important role in filling the gap between social demand and governmental supply, with the core objective of obtaining resources for social services and maximizing social well-being. To operate social services sustainably, social action groups undoubtedly need to face many ordeals and challenges. Volunteers play an important role in delivering social services and are considered an indispensable part of social action groups. Although past literature has indicated the importance of volunteer relationship management, these studies have primarily explored volunteer relationship management in the context of face-to-face encounters. However, little is known about computer-mediated communication in promoting people’s willingness to volunteer in social action groups. Drawing on social capital theory and the social media use perspective, our research provides insights into how work-related and social-related social media use affect volunteer retention through social capital (i.e., structural, relational, and cognitive capital).
A total of 369 valid samples were collected through electronic questionnaires and analyzed using structural equation modelling. The results show that both work- and social-related social media use positively influence social interaction ties, social trust, and shared goals. The findings also indicate that these three dimensions of social capital are significantly related to volunteer retention. Finally, our findings provide theoretical dedication and several suggestions for social action groups and volunteer relationship management in terms of practical implications.

關鍵字(中)

★ 社會行動團體
★ 志工關係管理
★ 社群媒體使用
★ 志工保留意願
★ 社會資本理論

關鍵字(英)

論文目次

中文摘要 i
英文摘要 ii
致謝 iii
目錄 iv
圖目錄 vi
表目錄 vii
一、緒論 p.1
1-1 研究動機 p.1
1-2 研究目的 p.3
1-3 研究流程 p.5
二、文獻回顧 p.6
2-1 社會行動團體 p.6
2-2 志工關係管理 p.8
2-3 社群媒體使用 p.10
2-4 社會資本 p.12
2-5 假說推論 p.14
2-5-1 工作相關之社群媒體使用與社會資本 p.14
2-5-2 社交相關之社群媒體使用與社會資本 p.16
2-5-3 社會資本與志工保留意願 p.18
三、研究方法 p.20
3-1 研究架構 p.21
3-2 研究假說 p.22
3-3 研究構面定義與衡量 p.23
3-3-1 工作相關之社群媒體使用 p.23
3-3-2 社交相關之社群媒體使用 p.23
3-3-3 社會互動連結 p.24
3-3-4 社會信任 p.24
3-3-5 共享目標 p.24
3-3-6 志工保留意願 p.25
3-4 資料分析方法 p.26
四、研究結果 p.28
4-1 樣本特性分析 p.28
4-2 衡量模型分析 p.34
4-2-1 內部一致性 p.34
4-2-2 收斂效度 p.35
4-2-3 區別效度 p.37
4-3 共同方法變異檢測 p.41
4-4 結構模型分析 p.43
4-5 中介效果 p.46
五、研究結論與建議 p.49
5-1 研究貢獻 p.51
5-2 管理意涵 p.54
5-3 研究限制與未來展望 p.56
參考文獻 p.57

參考文獻

中華民國內政部 (2022)。內政部統計年報-中央政府所轄人民團體。民國111年6月14日。取自：https://ws.moi.gov.tw/001/Upload/400/relfile/0/4405/48349492-6f8c-453b-a9d1-4a8f0593b979/year/year.html
衛生福利部統計處 (2022)。志願服務人數。民國111年6月14日。取自：https://dep.mohw.gov.tw/dos/mp-113.html
Adler, P. S., & Kwon, S. W. (2002). Social capital: Prospects for a new concept. Academy of Management Review, 27(1), 17-40.
Alfes, K., Antunes, B., & Shantz, A. D. (2017). The management of volunteers–what can human resources do? A review and research agenda. The International Journal of Human Resource Management, 28(1), 62-97.
Ali-Hassan, H., Nevo, D., & Wade, M. (2015). Linking dimensions of social media use to job performance: The role of social capital. The Journal of Strategic Information Systems, 24(2), 65-89.
Aral, S., Dellarocas, C., & Godes, D. (2013). Introduction to the special issue—social media and business transformation: a framework for research. Information Systems Research, 24(1), 3-13.
Auger, G. A., & Cho, M. (2021). Modeling the antecedents and outcomes of perceived relationship investment (PRI) in nonprofit organizations. Public Relations Review, 47(4), 102083. doi:10.1016/j.pubrev.2021.102083
Balser, D., & McClusky, J. (2005). Managing stakeholder relationships and nonprofit organization effectiveness. Nonprofit Management and Leadership, 15(3), 295-315.
Barros, C. P., & Nunes, F. (2008). Social capital in non-profit organizations: A multi-disciplinary perspective. The Journal of Socio-Economics, 37(4), 1554-1569.
Battilana, J., & Lee, M. (2014). Advancing research on hybrid organizing–Insights from the study of social enterprises. Academy of Management Annals, 8(1), 397-441.
Bauer, H. H., Grether, M., & Leach, M. (2002). Building customer relations over the Internet. Industrial Marketing Management, 31(2), 155-163.
Benitez, J., Henseler, J., Castillo, A., & Schuberth, F. (2020). How to perform and report an impactful analysis using partial least squares: Guidelines for confirmatory and explanatory IS research. Information & Management, 57(2), 103168. doi:10.1016/j.im.2019.05.003
Bolino, M. C., Turnley, W. H., & Bloodgood, J. M. (2002). Citizenship behavior and the creation of social capital in organizations. Academy of Management Review, 27(4), 505-522.
Bortree, D. S. (2010). Exploring adolescent–organization relationships: A study of effective relationship strategies with adolescent volunteers. Journal of Public Relations Research, 22(1), 1-25.
Boulianne, S. (2015). Social media use and participation: A meta-analysis of current research. Information, Communication & Society, 18(5), 524-538.
Brislin, R. W. (1970). Back-translation for cross-cultural research. Journal of Cross-Cultural Psychology, 1(3), 185-216.
Brudney, J. L., & Meijs, L. C. (2009). It ain′t natural: Toward a new (natural) resource conceptualization for volunteer management. Nonprofit and Voluntary Sector Quarterly, 38(4), 564-581.
Bussell, H., & Forbes, D. (2002). Understanding the volunteer market: The what, where, who and why of volunteering. International Journal of Nonprofit and Voluntary Sector Marketing, 7(3), 244-257.
Cao, X., Guo, X., Vogel, D., & Zhang, X. (2016). Exploring the influence of social media on employee work performance. Internet Research, 26(2), 529-545.
Carvalho, A., & Sampaio, M. (2017). Volunteer management beyond prescribed best practice: a case study of Portuguese non-profits. Personnel Review, 46(2), 410-428.
Chai, S., & Kim, M. (2012). A socio-technical approach to knowledge contribution behavior: An empirical investigation of social networking sites users. International Journal of Information Management, 32(2), 118-126.
Chang, H. H., & Chuang, S. S. (2011). Social capital and individual motivations on knowledge sharing: Participant involvement as a moderator. Information & Management, 48(1), 9-18.
Charoensukmongkol, P., & Sasatanun, P. (2017). Social media use for CRM and business performance satisfaction: The moderating roles of social skills and social media sales intensity. Asia Pacific Management Review, 22(1), 25-34.
Chen, C. J., & Hung, S. W. (2010). To give or to receive? Factors influencing members’ knowledge sharing and community promotion in professional virtual communities. Information & Management, 47(4), 226-236.
Chen, X., Huang, Q., & Davison, R. M. (2017). The role of website quality and social capital in building buyers’ loyalty. International Journal of Information Management, 37(1), 1563-1574.
Cho, H., Wong, Z. E., & Chiu, W. (2020). The effect of volunteer management on intention to continue volunteering: A mediating role of job satisfaction of volunteers. Sage open, 10(2), 2158244020920588. doi: 10.1177/2158244020920588
Chow, W. S., & Chan, L. S. (2008). Social network, social trust and shared goals in organizational knowledge sharing. Information & Management, 45(7), 458-465.
Chu, S. C., & Kim, Y. (2011). Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites. International Journal of Advertising, 30(1), 47-75.
Chui, C. H. K., & Chan, C. H. (2019). The role of technology in reconfiguring volunteer management in nonprofits in Hong Kong: benefits and discontents. Nonprofit Management and Leadership, 30(1), 89-111.
Cloutier, O., Felusiak, L., Hill, C., & Pemberton-Jones, E. J. (2015). The importance of developing strategies for employee retention. Journal of Leadership, Accountability & Ethics, 12(2), 119-129.
Coleman, J. S. (1988). Social capital in the creation of human capital. American Journal of Sociology, 94, S95-S120.
Conduit, J., Karpen, I. O., & Tierney, K. D. (2019). Volunteer engagement: conceptual extensions and value-in-context outcomes. Journal of Service Theory and Practice, 29(4), 462-487.
Correa, T., Hinsley, A. W., & De Zuniga, H. G. (2010). Who interacts on the Web?: The intersection of users’ personality and social media use. Computers in Human Behavior, 26(2), 247-253.
Costa, C. A., Chalip, L., Christine Green, B., & Simes, C. (2006). Reconsidering the role of training in event volunteers’ satisfaction. Sport Management Review, 9(2), 165-182.
Cuskelly, G., Taylor, T., Hoye, R., & Darcy, S. (2006). Volunteer management practices and volunteer retention: A human resource management approach. Sport Management Review, 9(2), 141-163.
Dart, R. (2004). The legitimacy of social enterprise. Nonprofit Management and Leadership, 14(4), 411-424.
Dennis, A. S., Barlow, J. B., & Dennis, A. R. (2022). The Power of Introverts: Personality and Intelligence in Virtual Teams. Journal of Management Information Systems, 39(1), 102-129.
Dillon, W. R., & Goldstein, M. (1984). Multivariate analysis: Methods and applications: New York (NY): Wiley, 1984.
Ding, G., Liu, H., Huang, Q., & Gu, J. (2019). Enterprise social networking usage as a moderator of the relationship between work stressors and employee creativity: A multilevel study. Information & Management, 56(8), 103165. doi: 10.1016/j.im.2019.04.008
Doherty, B., Haugh, H., & Lyon, F. (2014). Social enterprises as hybrid organizations: A review and research agenda. International Journal of Management Reviews, 16(4), 417-436.
Efron, B. (1979). Computers and the theory of statistics: thinking the unthinkable. SIAM Review, 21(4), 460-480.
Ellison, N. B., Steinfield, C., & Lampe, C. (2007). The benefits of Facebook “friends:” Social capital and college students’ use of online social network sites. Journal of Computer‐Mediated Communication, 12(4), 1143-1168.
Ertürk, A., & Vurgun, L. (2015). Retention of IT professionals: Examining the influence of empowerment, social exchange, and trust. Journal of Business Research, 68(1), 34-46.
Evans, J. R., & Mathur, A. (2005). The value of online surveys. Internet Research, 15(2), 195-219.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
Fredette, C., & Bradshaw, P. (2012). Social capital and nonprofit governance effectiveness. Nonprofit Management and Leadership, 22(4), 391-409.
Fukuyama, F. (2017). The great disruption: Profile Books.
Garner, J. T., & Garner, L. T. (2011). Volunteering an opinion: Organizational voice and volunteer retention in nonprofit organizations. Nonprofit and Voluntary Sector Quarterly, 40(5), 813-828.
Goh, I. K., Pappu, R., & Chien, P. M. (2021). Investigating the impact of perceived nonprofit sponsorship engagement on prosocial behavior. Journal of Business Research, 126, 113-125.
Gonzalez, E., Leidner, D., Riemenschneider, C., & Koch, H. (2013). The impact of internal social media usage on organizational socialization and commitment. Paper presented at the Thirty Fourth International Conference on Information Systems, Milan.
Gray, P. H., Parise, S., & Iyer, B. (2011). Innovation impacts of using social bookmarking systems. MIS Quarterly, 35(3), 629-643.
Hager, M. A., & Brudney, J. L. (2011). Problems recruiting volunteers: Nature versus nurture. Nonprofit Management and Leadership, 22(2), 137-157.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139-152.
Hajli, M. N. (2014). A study of the impact of social media on consumers. International Journal of Market Research, 56(3), 387-404.
Han, H., & Hyun, S. S. (2015). Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness. Tourism Management, 46, 20-29.
Handy, F., Mook, L., & Quarter, J. (2008). The interchangeability of paid staff and volunteers in nonprofit organizations. Nonprofit and Voluntary Sector Quarterly, 37(1), 76-92.
Harman, H. H. (1976). Modern factor analysis: The University of Chicago press.
Harp, E. R., Scherer, L. L., & Allen, J. A. (2017). Volunteer engagement and retention: Their relationship to community service self-efficacy. Nonprofit and Voluntary Sector Quarterly, 46(2), 442-458.
Harrison, V. S., Xiao, A., Ott, H. K., & Bortree, D. (2017). Calling all volunteers: The role of stewardship and involvement in volunteer-organization relationships. Public Relations Review, 43(4), 872-881.
Haski-Leventhal, D., & Bargal, D. (2008). The volunteer stages and transitions model: Organizational socialization of volunteers. Human Relations, 61(1), 67-102.
Hau, Y. S., & Kang, M. (2016). Extending lead user theory to users’ innovation-related knowledge sharing in the online user community: The mediating roles of social capital and perceived behavioral control. International Journal of Information Management, 36(4), 520-530.
Hausknecht, J. P., Rodda, J., & Howard, M. J. (2009). Targeted employee retention: Performance‐based and job‐related differences in reported reasons for staying. Human Resource Management: Published in Cooperation with the School of Business Administration, The University of Michigan and in alliance with the Society of Human Resources Management, 48(2), 269-288.
He, W., & Wei, K. K. (2009). What drives continued knowledge sharing? An investigation of knowledge-contribution and-seeking beliefs. Decision Support Systems, 46(4), 826-838.
Helliwell, J. F., & Putnam, R. D. (2004). The social context of well–being. Philosophical Transactions of the Royal Society of London. Series B: Biological Sciences, 359(1449), 1435-1446.
Henseler, J., Dijkstra, T. K., Sarstedt, M., Ringle, C. M., Diamantopoulos, A., Straub, D. W., Ketchen Jr., D. J., Hair, J. F., Hult, G. T. M., & Calantone, R. J. (2014). Common beliefs and reality about PLS: Comments on Rönkkö and Evermann (2013). Organizational Research Methods, 17(2), 182-209.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
Hernandez, M. (2012). Toward an understanding of the psychology of stewardship. Academy of Management Review, 37(2), 172-193.
Hitt, M. A., Lee, H. U., & Yucel, E. (2002). The importance of social capital to the management of multinational enterprises: Relational networks among Asian and Western firms. Asia Pacific Journal of Management, 19(2), 353-372.
Hofstede, G. (1984). Culture′s consequences: International differences in work-related values (Vol. 5): SAGE.
Hopkins, C. D., Shanahan, K. J., & Raymond, M. A. (2014). The moderating role of religiosity on nonprofit advertising. Journal of Business Research, 67(2), 23-31.
Hoye, R., & Kappelides, P. (2021). The psychological contract and volunteering: A systematic review. Nonprofit Management and Leadership, 31(4), 665-691.
Hsu, C. L., & Lin, J. C. C. (2008). Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation. Information & Management, 45(1), 65-74.
Huang, L. V., & Liu, P. L. (2017). Ties that work: Investigating the relationships among coworker connections, work-related Facebook utility, online social capital, and employee outcomes. Computers in Human Behavior, 72, 512-524.
Huang, S. C., Broniarczyk, S. M., Zhang, Y., & Beruchashvili, M. (2015). From close to distant: The dynamics of interpersonal relationships in shared goal pursuit. Journal of Consumer Research, 41(5), 1252-1266.
Huang, Y., Bortree, D. S., Yang, F., & Wang, R. (2020). Encouraging volunteering in nonprofit organizations: The role of organizational inclusion and volunteer need satisfaction. Journal of Nonprofit & Public Sector Marketing, 32(2), 147-165.
Hyde, M. K., Dunn, J., Bax, C., & Chambers, S. K. (2016). Episodic volunteering and retention: An integrated theoretical approach. Nonprofit and Voluntary Sector Quarterly, 45(1), 45-63.
Kühnel, J., Vahle-Hinz, T., de Bloom, J., & Syrek, C. J. (2020). Staying in touch while at work: Relationships between personal social media use at work and work-nonwork balance and creativity. The International Journal of Human Resource Management, 31(10), 1235-1261.
Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59-68.
Kaplan, R. S. (2001). Strategic performance measurement and management in nonprofit organizations. Nonprofit Management and Leadership, 11(3), 353-370.
Kelly, K. S. (2001). Stewardship: The fifth step in the public relations process. Handbook of Public Relations, 279-289. doi: 10.4135/9781452220727.n21
Khalid, K., & Nawab, S. (2018). Employee participation and employee retention in view of compensation. SAGE Open, 8(4), 2158244018810067. doi: 10.1177/2158244018810067
Kim, B., & Kim, Y. (2017). College students’ social media use and communication network heterogeneity: Implications for social capital and subjective well-being. Computers in Human Behavior, 73, 620-628.
Kim, S. E., Lee, K. Y., Shin, S. I., & Yang, S. B. (2017). Effects of tourism information quality in social media on destination image formation: The case of Sina Weibo. Information & Management, 54(6), 687-702.
King, N. K. (2004). Social capital and nonprofit leaders. Nonprofit Management and Leadership, 14(4), 471-486.
Kivetz, R., Urminsky, O., & Zheng, Y. (2006). The goal-gradient hypothesis resurrected: Purchase acceleration, illusionary goal progress, and customer retention. Journal of Marketing Research, 43(1), 39-58.
Koch, H., Gonzalez, E., & Leidner, D. (2012). Bridging the work/social divide: the emotional response to organizational social networking sites. European Journal of Information Systems, 21(6), 699-717.
Kock, N., & Lynn, G. (2012). Lateral collinearity and misleading results in variance-based SEM: An illustration and recommendations. Journal of the Association for Information Systems, 13(7). doi: 10.17705/1jais.00302
Krackhardt, D., & Hanson, J. R. (1993). Informal networks: The company behind the chart. Harvard Business Review, 4, 104-111.
Kroeger, A., & Weber, C. (2014). Developing a conceptual framework for comparing social value creation. Academy of Management Review, 39(4), 513-540.
Laczo, R. M., & Hanisch, K. A. (1999). An examination of behavioral families of organizational withdrawal in volunteer workers and paid employees. Human Resource Management Review, 9(4), 453-477.
Leidner, D., Koch, H., & Gonzalez, E. (2010). Assimilating Generation Y IT New Hires into USAA’s Workforce: The Role of an Enterprise 2.0 System. MIS Quarterly Executive, 9(4).
Leonardi, P. M., & Vaast, E. (2017). Social media and their affordances for organizing: A review and agenda for research. Academy of Management Annals, 11(1), 150-188.
Li, F., Larimo, J., & Leonidou, L. C. (2021). Social media marketing strategy: definition, conceptualization, taxonomy, validation, and future agenda. Journal of the Academy of Marketing Science, 49(1), 51-70.
Lovejoy, K., & Saxton, G. D. (2012). Information, community, and action: How nonprofit organizations use social media. Journal of Computer-Mediated Communication, 17(3), 337-353.
Lu, Y., Zhao, L., & Wang, B. (2010). From virtual community members to C2C e-commerce buyers: Trust in virtual communities and its effect on consumers’ purchase intention. Electronic Commerce Research and Applications, 9(4), 346-360.
Maier, F., Meyer, M., & Steinbereithner, M. (2016). Nonprofit organizations becoming business-like: A systematic review. Nonprofit and Voluntary Sector Quarterly, 45(1), 64-86.
Mair, J., & Marti, I. (2006). Social entrepreneurship research: A source of explanation, prediction, and delight. Journal of World Business, 41(1), 36-44.
Matos, M., & Fernandes, T. (2021). Volunteer engagement: drivers and outcomes on non-profits’ co-creation of value. International Review on Public and Nonprofit Marketing, 18(4), 471-490.
McKnight, D. H., & Chervany, N. L. (2001). What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology. International Journal of Electronic Commerce, 6(2), 35-59.
McKnight, D. H., Cummings, L. L., & Chervany, N. L. (1998). Initial trust formation in new organizational relationships. Academy of Management Review, 23(3), 473-490.
McMullen, J. S. (2018). Organizational hybrids as biological hybrids: Insights for research on the relationship between social enterprise and the entrepreneurial ecosystem. Journal of Business Venturing, 33(5), 575-590.
Mikołajczak, P. (2022). Determinants of precarious employment in social enterprises in Central and Eastern Europe. Journal of Business Research, 146, 398-408.
Miles, S. J., & Mangold, W. G. (2014). Employee voice: untapped resource or social media time bomb? Business Horizons, 57(3), 401-411.
Mills, P. K., & Morris, J. H. (1986). Clients as “partial” employees of service organizations: Role development in client participation. Academy of Management Review, 11(4), 726-735.
Mitchell, S. L., & Clark, M. (2020). Volunteer choice of nonprofit organisation: an integrated framework. European Journal of Marketing, 55(1), 63-94.
Moody, G. D., & Siponen, M. (2013). Using the theory of interpersonal behavior to explain non-work-related personal use of the Internet at work. Information & Management, 50(6), 322-335.
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.
Mugarura, J. T., Ndevu, Z., & Turyakira, P. (2020). Unleashing Public Private Partnership Understanding and the Ideal Underpinning Theories-A Public Sector View. Public Administration Research, 9(1), 14-29.
Munik, J., de Lima, E. P., Deschamps, F., Da Costa, S. E. G., Van Aken, E. M., Cestari, J. M. A. P., Moura, L. F., & Treinta, F. (2021). Performance measurement systems in nonprofit organizations: an authorship-based literature review. Measuring Business Excellence, 25(3), 245-270.
Muninger, M. I., Mahr, D., & Hammedi, W. (2022). Social media use: A review of innovation management practices. Journal of Business Research, 143, 140-156.
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23(2), 242-266.
Neely, A. R., Lengnick-Hall, M. L., & Evans, M. D. (2021). A process model of volunteer motivation. Human Resource Management Review, 100879. doi: 10.1016/j.hrmr.2021.100879
Netting, F. E., O’Connor, M. K., Thomas, M. L., & Yancey, G. (2005). Mixing and phasing of roles among volunteers, staff, and participants in faith-based programs. Nonprofit and Voluntary Sector Quarterly, 34(2), 179-205.
Newton, C., Becker, K., & Bell, S. (2014). Learning and development opportunities as a tool for the retention of volunteers: A motivational perspective. Human Resource Management Journal, 24(4), 514-530.
Ngah, N. S., Abdullah, N. L., & Mohd Suki, N. (2021). Servant Leadership, Volunteer Retention, and Organizational Citizenship Behavior in Nonprofit Organizations: Examining the Mediating Role of Job Satisfaction. Nonprofit and Voluntary Sector Quarterly, 08997640211057409. doi: 10.1177/08997640211057409
Nunnally, J. C. (1978). An overview of psychological measurement. Clinical Diagnosis of Mental Disorders, 97-146. doi: 10.1007/978-1-4684-2490-4_4
Nyhan, R. C., & Marlowe Jr, H. A. (1997). Development and psychometric properties of the organizational trust inventory. Evaluation Review, 21(5), 614-635.
O’Brien, L., Townsend, M., & Ebden, M. (2010). ‘Doing something positive’: Volunteers’ experiences of the well-being benefits derived from practical conservation activities in nature. Voluntas: International Journal of Voluntary and Nonprofit Organizations, 21(4), 525-545.
Okoli, C., & Oh, W. (2007). Investigating recognition-based performance in an open content community: A social capital perspective. Information & Management, 44(3), 240-252.
Olinski, M., & Szamrowski, P. (2022). Using websites to cultivate online relationships: The application of the stewardship concept in public benefit organizations. Journal of Nonprofit & Public Sector Marketing, 34(2), 149-176.
Opgenhaffen, M., & Claeys, A. S. (2017). Between hope and fear: developing social media guidelines. Employee Relations, 39(2), 130-144.
Pekkala, K., & van Zoonen, W. (2022). Work-related social media use: The mediating role of social media communication self-efficacy. European Management Journal, 40(1), 67-76.
Pestoff, V. (2012). Co-production and third sector social services in Europe: Some concepts and evidence. Voluntas: International Journal of Voluntary and Nonprofit Organizations, 23(4), 1102-1118.
Pitafi, A. H., Rasheed, M. I., Kanwal, S., & Ren, M. (2020). Employee agility and enterprise social media: The Role of IT proficiency and work expertise. Technology in Society, 63, 101333. doi: 10.1016/j.techsoc.2020.101333
Poddar, A., Donthu, N., & Wei, Y. (2009). Web site customer orientations, Web site quality, and purchase intentions: The role of Web site personality. Journal of Business Research, 62(4), 441-450.
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879.
Powers, E., & Yaros, R. A. (2013). Cultivating support for nonprofit news organizations: commitment, trust and donating audiences. Journal of Communication Management, 17(2), 157-170.
Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3), 879-891.
Pressgrove, G. N., & McKeever, B. W. (2016). Nonprofit relationship management: Extending the organization-public relationship to loyalty and behaviors. Journal of Public Relations Research, 28(3-4), 193-211.
Putnam, R. D. (2000). Bowling alone: America’s declining social capital. In Culture and Politics (pp. 223-234). New York: Palgrave Macmillan.
Reed, A., Aquino, K., & Levy, E. (2007). Moral identity and judgments of charitable behaviors. Journal of Marketing, 71(1), 178-193.
Reficco, E., Layrisse, F., & Barrios, A. (2021). From donation-based NPO to social enterprise: A journey of transformation through business-model innovation. Journal of Business Research, 125, 720-732.
Ringle, C. M., Wende, S., & Becker, J. M. (2015). SmartPLS 3. SmartPLS GmbH, Boenningstedt. Journal of Service Science and Management, 10(3), 32-49.
Rooney Hall, M. (2002). Fundraising and public relations: A comparison of programme concepts and characteristics. International Journal of Nonprofit and Voluntary Sector Marketing, 7(4), 368-381.
Ryan, R. M., & Deci, E. L. (2001). On happiness and human potentials: A review of research on hedonic and eudaimonic well-being. Annual Review of Psychology, 52(1), 141-166.
Saksida, T., Alfes, K., & Shantz, A. (2017). Volunteer role mastery and commitment: Can HRM make a difference? The International Journal of Human Resource Management, 28(14), 2062-2084.
Sepulcri, L. M. C. B., Mainardes, E. W., & Belchior, C. C. (2020). Nonprofit branding: a bibliometric analysis. Journal of Product & Brand Management, 29(5), 655-673.
Smith, S. S., & Kulynych, J. (2002). It may be social, but why is it capital? The social construction of social capital and the politics of language. Politics & Society, 30(1), 149-186.
Steers, R. M. (1977). Antecedents and outcomes of organizational commitment. Administrative Science Quarterly, 22(1), 46-56.
Strömgren, M., Eriksson, A., Bergman, D., & Dellve, L. (2016). Social capital among healthcare professionals: A prospective study of its importance for job satisfaction, work engagement and engagement in clinical improvements. International Journal of Nursing Studies, 53, 116-125.
Studer, S. (2016). Volunteer management: Responding to the uniqueness of volunteers. Nonprofit and Voluntary Sector Quarterly, 45(4), 688-714.
Svensson, P. G., & Mahoney, T. Q. (2020). Intraorganizational conditions for social innovation in sport for development and peace. Managing Sport and Leisure, 25(3), 220-238.
Swamynathan, G., Wilson, C., Boe, B., Almeroth, K., & Zhao, B. Y. (2008). Do social networks improve e-commerce? A study on social marketplaces. Proceedings of the first workshop on Online social networks, doi: 10.1145/1397735.1397737
Tabachnick, B. G., Fidell, L. S., & Ullman, J. B. (2007). Using multivariate statistics (Vol. 5). Boston: pearson Boston, MA.
Tajudeen, F. P., Jaafar, N. I., & Ainin, S. (2018). Understanding the impact of social media usage among organizations. Information & Management, 55(3), 308-321.
Tajvidi, R., & Karami, A. (2021). The effect of social media on firm performance. Computers in Human Behavior, 115, 105174. doi: 10.1016/j.chb.2017.09.026
Taylor, M., Kent, M. L., & White, W. J. (2001). How activist organizations are using the Internet to build relationships. Public Relations Review, 27(3), 263-284.
Taylor, S. (2007). Creating social capital in MNCs: The international human resource management challenge. Human Resource Management Journal, 17(4), 336-354.
Tenenhaus, M., Vinzi, V. E., Chatelin, Y. M., & Lauro, C. (2005). PLS path modeling. Computational Statistics & Data Analysis, 48(1), 159-205.
Thomas, K. J., & Akdere, M. (2013). Social media as collaborative media in workplace learning. Human Resource Development Review, 12(3), 329-344.
Treinta, F. T., Moura, L. F., Almeida Prado Cestari, J. M., Pinheiro de Lima, E., Deschamps, F., Gouvea da Costa, S. E., Van Aken, E. M., Munik, J., & Leite, L. R. (2020). Design and implementation factors for performance measurement in non-profit organizations: A literature review. Frontiers in Psychology, 1799. doi: 10.3389/fpsyg.2020.01799
Tsai, W., & Ghoshal, S. (1998). Social capital and value creation: The role of intrafirm networks. Academy of Management Journal, 41(4), 464-476.
van Zoonen, W., Verhoeven, J. W., & Vliegenthart, R. (2017). Understanding the consequences of public social media use for work. European Management Journal, 35(5), 595-605.
Vecina, M. L., Chacón, F., Marzana, D., & Marta, E. (2013). Volunteer engagement and organizational commitment in nonprofit organizations: What makes volunteers remain within organizations and feel happy? Journal of Community Psychology, 41(3), 291-302.
Voorhees, C. M., Brady, M. K., Calantone, R., & Ramirez, E. (2016). Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies. Journal of the Academy of Marketing Science, 44(1), 119-134.
Wagner III, J. A. (1995). Studies of individualism-collectivism: Effects on cooperation in groups. Academy of Management Journal, 38(1), 152-173.
Waikayi, L., Fearon, C., Morris, L., & McLaughlin, H. (2012). Volunteer management: an exploratory case study within the British Red Cross. Management Decision, 50(3), 349-367.
Wasko, M. M., & Faraj, S. (2000). “It is what one does”: why people participate and help others in electronic communities of practice. The Journal of Strategic Information Systems, 9(2-3), 155-173.
Waters, R. D. (2009). Measuring stewardship in public relations: A test exploring impact on the fundraising relationship. Public Relations Review, 35(2), 113-119.
Waters, R. D., & Bortree, D. S. (2010). Building a better workplace for teen volunteers through inclusive behaviors. Nonprofit Management and Leadership, 20(3), 337-355.
Waters, R. D., & Bortree, D. S. (2012). Improving volunteer retention efforts in public library systems: How communication and inclusion impact female and male volunteers differently. International Journal of Nonprofit and Voluntary Sector Marketing, 17(2), 92-107.
Waters, R. D., & Feneley, K. L. (2013). Virtual stewardship in the age of new media: have nonprofit organizations′ moved beyond Web 1.0 strategies? International Journal of Nonprofit and Voluntary Sector Marketing, 18(3), 216-230.
Weerawardena, J., McDonald, R. E., & Mort, G. S. (2010). Sustainability of nonprofit organizations: An empirical investigation. Journal of World Business, 45(4), 346-356.
Welch, M. R., Rivera, R. E., Conway, B. P., Yonkoski, J., Lupton, P. M., & Giancola, R. (2005). Determinants and consequences of social trust. Sociological Inquiry, 75(4), 453-473.
Wellens, L., & Jegers, M. (2014). Effective governance in nonprofit organizations: A literature based multiple stakeholder approach. European Management Journal, 32(2), 223-243.
Whiting, A., & Williams, D. (2013). Why people use social media: a uses and gratifications approach. Qualitative Market Research: an International Journal, 16(4), 362-369.
Wilson, J. (2000). Volunteering. Annual Review of Sociology, 26(1), 215-240.
Wisner, P. S., Stringfellow, A., Youngdahl, W. E., & Parker, L. (2005). The service volunteer–loyalty chain: An exploratory study of charitable not‐for‐profit service organizations. Journal of Operations Management, 23(2), 143-161.
Wu, J. J., Chen, Y. H., & Chung, Y. S. (2010). Trust factors influencing virtual community members: A study of transaction communities. Journal of Business Research, 63(9-10), 1025-1032.
Wu, L. (2013). Social network effects on productivity and job security: Evidence from the adoption of a social networking tool. Information Systems Research, 24(1), 30-51.
Wu, W. Y., Chang, M. L., & Chen, C. W. (2008). Promoting innovation through the accumulation of intellectual capital, social capital, and entrepreneurial orientation. R&d Management, 38(3), 265-277.
Yang, M. H., Lin, B., Chandlrees, N., & Chao, H. Y. (2009). The effect of perceived ethical performance of shopping websites on consumer trust. Journal of Computer Information Systems, 50(1), 15-24.
Zhang, X., Ma, L., Xu, B., & Xu, F. (2019). How social media usage affects employees’ job satisfaction and turnover intention: An empirical study in China. Information & Management, 56(6), 103136. doi: 10.1016/j.im.2018.12.004
Zhao, X., Lynch Jr, J. G., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197-206.
Zheng, B., & Davison, R. M. (2022). Hybrid Social Media Use and Guanxi Types: How Do Employees Use Social Media in the Chinese Workplace? Information & Management, 59(4), 103643. doi: 10.1016/j.im.2022.103643

指導教授

周恩頤

審核日期

2022-7-20

推文