透過社會資本促進知識整合：探討團隊中交互記憶系統的影響

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楊子奇(Tzu-Chi Yang) 查詢紙本館藏

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資訊管理學系

論文名稱

透過社會資本促進知識整合：探討團隊中交互記憶系統的影響
(Facilitate Knowledge Integration through Social Capital: Exploring the Impact of Transactive Memory Systems within IT Teams)

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至系統瀏覽論文 (2024-7-20以後開放)

摘要(中)

組織依靠團隊來解決複雜的任務和決策問題，因為團隊對於解決複雜問題的能力，遠高於個人。但是，團隊往往難以整合散佈在各成員間的知識資源和資訊。然而，先前的研究指出，團隊成員之間的社會互動，可以將團隊知識轉化為公開可獲取的資訊。因此，本研究提出，社會資本，被定義為個體或社會單位所擁有的關係網絡中的實際和潛在資源總和，可以影響知識整合。本研究探討了社會資本的三個維度，即結構、關係和認知資本，如何與交互記憶系統（TMS）相關。TMS 被用來描述團隊中的集體知識管理。本研究將社會資本視為社交網絡，從而在相互關聯的社交連結的框架內，進行 TMS 的研究。

此研究透過郵寄方法，獲取了台灣前 1,000 家製造業公司的調查數據以進行假說的驗證。研究結果證實了團隊社會資本對 TMS 產生了正向影響。此外，結果同樣顯示，TMS 的兩個維度——協調能力和信任度對知識整合有正向的推動效果。最後，我們基於研究的結果，提供了相關的學術、管理方面的實際意義。

摘要(英)

Organizations rely on teams to solve complex tasks and decision-making problems. While teams are better equipped to handle complex problems than individuals, it is difficult for them to integrate knowledge resources and information scattered across team members. Social interactions among team members makes it possible to convert team knowledge into publicly accessible information. Social capital, defined as the sum of actual and potential resources embedded within, available through, and derived from the network of relationships possessed by an individual or social unit, can affect knowledge integration. This study investigates how the three dimensions of social capital, i.e., structural, relational, and cognitive, are related to transactive memory system (TMS) and then influence knowledge integration. TMS is used to describe collective knowledge management in teams. The study conceptualizes social capital as a social network, thus enabling the investigation of TMS within the framework of interconnected social connections.
This study collected data from the top 1,000 manufacturing companies in Taiwan for hypothesis validation. The results substantiate the positive impact of team social capital on the Transactive Memory System (TMS). Furthermore, the findings also demonstrate that two dimensions of TMS - coordination and credibility, positively drive the process of knowledge integration. Finally, based on the results, we provide relevant theoretical and managerial implications.

關鍵字(中)

★ 知識整合
★ 團隊社會資本
★ 交互記憶系統

關鍵字(英)

★ Knowledge integration
★ Group social capital
★ Transactive memory system

論文目次

摘要 i
Abstract ii
致謝 iii
Contents iv
List of Figures vi
List of Tables vii
1. Introduction 1
2. Theoretical Background 4
2.1. Related Work to Knowledge Integration 4
2.2. Related Work to Transactive Memory System (TMS) 10
2.3. Related Work to Social Capital 11
3. Research Model and Hypotheses 13
3.1. Research Framework 13
3.2. Research Hypotheses 14
3.2.1. Effect of Structural Capital on Specialization 14
3.2.2. Effect of Structural Capital on Coordination 15
3.2.3. Effect of Relational Capital on Credibility 17
3.2.4. Effect of Relational Capital on Coordination 18
3.2.5. Effect of Cognitive Capital on Coordination 19
3.2.6. Effect of Specialization on Knowledge Integration 20
3.2.7. Effect of Credibility on Knowledge Integration 21
3.2.8. Effect of Coordination on Knowledge Integration 22
4. Research Methodology 23
4.1. Sample Selection and Data Collection 23
4.2. Operationalization of Constructs 24
4.2.1. Social Capital 25
4.2.2. Transactive Memory System (TMS) 27
4.2.3. Knowledge Integration 29
4.3. Control Variables 29
4.4. Marker Variables 30
4.5. Research Procedures 31
5. Data Analysis and Results 33
5.1. Response Rate 33
5.2. Descriptive Statistics 33
5.3. Measurement Model 38
5.3.1. Reliability and Validity 38
5.3.2. Common Method Bias 43
5.4. Structural Model 44
5.4.1. Assessing Structural Model 44
5.4.2. PLS Results of Hypothesis Testing 45
5.4.3. Robustness Analysis 46
6. Conclusions 49
6.1. Findings and Discussions 49
6.2. Theoretical Contributions and Managerial Implications 51
6.3. Limitations and Future Research 52
References 54
Appendix A 62

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指導教授

王存國(Eric T. G. Wang)

審核日期

2023-7-27

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