雇主品牌對於組織公⺠行為的影響 — 以關係型心理契約履行、情感性組織承諾為序列中介變項

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許舒婷(Shu-Ting Hsu) 查詢紙本館藏

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人力資源管理研究所

論文名稱

雇主品牌對於組織公⺠行為的影響 — 以關係型心理契約履行、情感性組織承諾為序列中介變項
(The Effects of Employer Branding on Organizational Citizen Behavior: Using Relational Psychological Contract Fulfillment, Affective Organizational Commitment as Sequential Mediating Variables)

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摘要(中)

面對台灣少子化的衝擊、疫情後的產業復甦，缺工問題早已迫在眉睫，祭出高薪政策不再是招募和留任人才的最佳解，企業應該更有意識地經營內外部雇主品牌。本研究從社會認同理論及社會交換理論的觀點切入，探討雇主品牌如何有效地影響員工組織公民行為，並了解關係型心理契約履行與情感性組織承諾在模型裡的中介效果。
本研究以在同一間公司服務滿 6 個月的正職員工為研究對象，透過網路問卷發放，總計收回 429 份有效問卷。藉由結構方程模式 (SEM) 分析，得知以下研究結果:(1) 雇主品牌正向顯著影響關係型心理契約履行;(2) 雇主品牌正向顯著影響情感性組織承諾;(3) 關係型心理契約履行正向顯著影響情感性組織承諾;(4) 雇主品牌對於組織公民行為不具影響;(5) 關係型心理契約履行負向顯著影響組織公民行為;(6) 情感性組織承諾正向顯著影響組織公民行為;(7) 關係型心理契約履行及情感性組織承諾會在雇主品牌與組織公民行為之間存在完全序列中介效果。

摘要(英)

Facing the impact of Taiwan′s declining birthrate and the post-pandemic industrial recovery, the labor shortage issue has become urgent. Simply offering high salaries is no longer the optimal solution for recruiting and retaining talent. Instead, companies should conscientiously manage their employer brand both internally and externally. This study adopts the perspectives of social identity theory and social exchange theory to explore how employer branding effectively influences employees′ organizational citizenship behavior and to understand the mediating effects of relational psychological contract fulfillment and affective organizational commitment within the model.
The study targets full-time employees who have served in the same company for at least 6 months, with a total of 429 valid responses collected through online surveys. Through structural equation modeling (SEM) analysis, the following research findings were obtained: (1) Employer branding significantly and positively influences relational psychological contract fulfillment; (2) Employer branding significantly and positively influences affective organizational commitment; (3) Relational psychological contract fulfillment significantly and positively influences affective organizational commitment; (4) Employer branding does not have a significant impact on organizational citizenship behavior; (5) Relational psychological contract fulfillment significantly and negatively influences organizational citizenship behavior; (6) Affective organizational commitment significantly and positively influences organizational citizenship behavior; (7) Relational psychological contract fulfillment and affective organizational commitment fully mediate the sequence between employer branding and organizational citizenship behavior.

關鍵字(中)

★ 雇主品牌
★ 關係型心理契約履行
★ 情感性組織承諾
★ 組織公民行為

關鍵字(英)

★ Employer branding
★ Relational psychological contract fulfillment
★ Affective organizational commitment
★ Organizational citizenship behavior

論文目次

中文摘要 i
英文摘要 ii
圖目錄 iv
表目錄 v
第一章緒論 1
第一節研究背景與動機 1
第二節研究目的 3
第二章文獻探討 4
第一節雇主品牌 4
第二節關係型心理契約履行 9
第三節情感性組織承諾 14
第四節組織公民行為 17
第五節各變項之關聯性 20
第三章研究方法 24
第一節研究架構與假設 24
第二節研究變項操作性定義與測量工具 26
第三節研究對象與資料發放 31
第四節資料分析工具 32
第四章資料分析與研究結果 34
第一節敘述性統計 34
第二節驗證性因素分析 37
第三節序列中介效果分析與假設驗證 40
第五章結論與建議 44
第一節研究結論 44
第二節管理意涵 47
第三節研究限制與未來研究建議 49
參考文獻 50

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網路資料
Yourator 數位人才媒合平台，2023年10月。來勢洶洶！新生代步入職場，企業該如何應對？。https://www.yourator.co/articles/521
104 職場力，2023 年 11 月。轉職不「菜」！11月工作數104萬個，連9個月缺工逾百萬。https://blog.104.com.tw/104data-freshman-maket/

指導教授

陳明園

審核日期

2024-6-11

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