中大機構典藏-NCU Institutional Repository-提供博碩士論文、考古題、期刊論文、研究計畫等下載:Item 987654321/63921
English  |  正體中文  |  简体中文  |  全文笔数/总笔数 : 66984/66984 (100%)
造访人次 : 22916719      在线人数 : 1816
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜寻范围 查询小技巧:
  • 您可在西文检索词汇前后加上"双引号",以获取较精准的检索结果
  • 若欲以作者姓名搜寻,建议至进阶搜寻限定作者字段,可获得较完整数据
  • 进阶搜寻


    jsp.display-item.identifier=請使用永久網址來引用或連結此文件: http://ir.lib.ncu.edu.tw/handle/987654321/63921


    题名: 建立以顧客價值認知之服務行銷-以C公司為例
    作者: 彭桂銘;Peng,Kuei-Ming
    贡献者: 管理學院高階主管企管碩士班
    关键词: 服務;行銷;顧客;Customer Perceived Value;Plastic and Rubber Machinery;Service Marketing
    日期: 2005-05-31
    上传时间: 2014-05-08 15:37:05 (UTC+8)
    出版者: 國立中央大學
    摘要: 景氣欠佳,顧客阮囊羞澀趨而減少開支,形成理性消費的市場,而企業為求突破困境與僵局,紛紛回歸至經濟循環的本質,去「搜尋顧客的需求」,找尋「顧客價值認知」之路,而建立顧客價值的「價值」不是以絕對金額的大小來衡量。「價值」最早在行銷領域中被提及,Levitt(1960)提出顧客導向觀點時認為產品取悅了顧客,並產生「價值」;而Kotler(1999)認為顧客價值是顧客對產品滿足消費者需求之整體能力的評價。
    昔日傳統的「製造導向」演進至現今以顧客為中心的經營模式,使企業必須從現在的顧客關係中尋找增加附加價值與利潤的機會,以提升營運效率並吸引新顧客。本研究係以探索性研究方法,藉由個案公司在橡塑膠機械業經營成功的案例研究,提出傳統機械業者之經營策略,應以「服務行銷」取代傳統行銷,並歸納出「服務行銷」三構面 ─ 服務差異化、商品專業化與價值創新化,各個構面之實施與執行的作為,以為實務界之參考運用及學界後續研究的領域方向。
    ;Economy is not good enough, the customer embarrassingly short
    of money hastens but reduces the expenses, form the market of
    rational consumption, and enterprises come back to the essence in
    the business in order to break through the predicament and deadlock.
    That is; “ search the customer’s demand “, the amount which
    “ customer’s perceived value “ is satisfied , but the ’ value ’ of
    setting up customer’s value is not weighed with the size of the
    absolute amount of money. ’ value ’ has been mentioned in on sale
    throughout the fielding most early, Levitt (1960 ) propose that the
    customer thinks while leading the view that the products have
    pleased customers, and produce ’ value ’; And Kotler (1999 ) thinks
    that customer’s value is the appraisal of the whole ability that the
    customer is satisfied with consumer demand for the products.
    The approach of market-driven has been gradually replacing the
    way of manufacturing-oriented, making the enterprises to increase
    additional value from the customer’s relationship. This research deals
    with the explorative case in the industry of plastic and rubber
    machinery. “Service Marketing” is consisted of three contents -
    Serve difference, goods specialization and value to innovate and
    creative, the implementation of each domain the trend globally.
    显示于类别:[高階主管企管(EMBA)碩士班] 博碩士論文

    文件中的档案:

    档案 描述 大小格式浏览次数
    index.html0KbHTML438检视/开启


    在NCUIR中所有的数据项都受到原著作权保护.

    社群 sharing

    ::: Copyright National Central University. | 國立中央大學圖書館版權所有 | 收藏本站 | 設為首頁 | 最佳瀏覽畫面: 1024*768 | 建站日期:8-24-2009 :::
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回馈  - 隱私權政策聲明