;The focal of this study, Company Y, is a professional printer, which is in the process of transforming from a traditional printer to a professional printer spanning into Internet-based printing. Its primary business is in the area of security printing, and other related printing services. Facing volatile competition, Company Y decided to focus on mainline security printing, and outsource the non-essential products and services to cooperating, printers. The proportion of work outsourced has been increasing lately, and the management of outsourcing has become more complicated. Thus, Company Y has to run an efficient supply chain management, in order to maintain safe inventory levels for customers, and to deliver the right products to customers rapidly, such that the cycle of capital flow can be optimized. However, since Company Y started out without outsourcing, it did not have a supplier outsourcing system. As a result, there is a gap of outsourcing information between Company Y, suppliers and customers. These parties all operate independently, resulting in constantly distorted and delayed information, which in turn results in excessive wastes and high operations costs for Company Y.
Furthermore, there is no completed logistics information feedback and instant track-and-trace for product delivery. The process of delivery has been treated like a black box, and no one knows the situation of delivery until month end. In addition, it takes a long time for customers’ signed proof of delivery to return, which then has to go through manual sorting and processing, resulting in frequent operational disturbances. The efforts for account receivable request, in terms of time and labor are high.
Through thorough reviews of the related processes, this study proposes a set of reengineered processes, aiming at improving the problems related to the delivery of “shipping ticket,” which is an important type of security printing product. The proposal provides enhanced visibility not only for Company Y, but also for suppliers and customers. The expected results will be rapid services provided by outsourcing suppliers, deliver on time, better information timeliness and accuracy, track-and-trace of shipments, and finally, satisfied customers.