關鍵字: 主管知覺組織支持、主管回應性、員工組織公民行為 ;Abstract Title: The Relationships among Supervisor Perceived Organizational Support, Supervisor Responsiveness and Employee Organizational Citizenship Behavior.
Previous researches about the relationships between perceived organizational support and organizational citizenship behavior were mainly based on employee’s point of view. This study tends to discuss the “trickle - down effect”, which assumes supervisors perceived organizational support will affect his or her leadership to perform positive responsiveness to their subordinates. Moreover, when the subordinates receive positive feedback from the supervisors, they will be willing to behave organizational citizenship behavior in return.
This study scrutinized 107 data collected from contact employees in the front line division of a local hotel chain in Taiwan. As a whole, the result of this study showed that: 1. Supervisor perceived organizational support had positive relation with employee organizational citizenship behavior. 2. Supervisor responsiveness had positive relation which influenced employee organizational citizenship behavior. 3. Supervisor perceived organizational support and supervisor responsiveness both reinforce employee organizational citizenship behavior. In other word, supervisor responsiveness played as a moderating effect to supervisor perceived organizational support and employee organizational citizenship behavior. Keywords: supervisor perceived organizational support, supervisor responsiveness, employee organizational citizenship behavior