本研究藉由個案的探討，發現該個案公司個資管控相關的作為中，提供給外界了解電信公司為了保護個資，不只是強化相關資通訊的安全而已。最為重要的是確保組織已訂定適當的個人資料保護政策及程序及教育訓練，並不斷的改進，方能取得消費者的信任。 ;Telecommunication companies may own the most of information of personal data. Every citizen daily life connects to telecommunication companies. It’s getting competitive for telecom due to government’s instruction. Consumers should choose not only the service for different pack of telecommunication fee, but also select the companies who protect the consumer’s date the best.
Telecom is charted business also stabilized business. As time move on, except the launch of the 4G, the beginning of ‘personal information Protection Act’’ changes the entire business. How much differences after the law changed. How do telecommunication companies response the change. How to get the balance between the costs of protect personal information and the risk of leaking users data is the most important issue for all telecommunication companies.
The research provides the benchmark company’s measurement for protecting user’s data to show the telecommunication company not only strengthens the safety of information system. Instead, they make sure they design a right process for personal information protects policy and appropriate training program. For most important thing, they never stop to make it better, so that they could gain consumers ‘trust.