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    Please use this identifier to cite or link to this item: http://ir.lib.ncu.edu.tw/handle/987654321/71489

    Title: 從企業內部利害關係人的關係(Guanxi)探討內部危機管理-以X公司為例
    Authors: 朱特緯;Chu,Te-Wei
    Contributors: 企業管理學系
    Keywords: 內部危機管理;關係;內部利害關係人;自然主義研究法;Internal crisis management;Guanxi;Internal stakeholders;Naturalistic Inquiry
    Date: 2016-07-06
    Issue Date: 2016-10-13 13:07:59 (UTC+8)
    Publisher: 國立中央大學
    Abstract: 本研究欲探討企業爆發危機事件時,企業的內部利害關係人(員工、主管、同事)之間的關係(Guanxi)對內部危機管理的影響及對員工工作態度的影響,希望針對目前企業內部危機的狀況提出相關的建議,進而改善企業內部危機管理的品質。
    本研究以台灣一家傳統製造產業的公司為研究標的,並採用Lincoln & Guba於1985年提出的「自然主義研究法」,以深入訪談的方式了解危機爆發時,員工與主管、員工與同事和員工與公司之間的關係對於員工的影響力。研究結果如下:
    ;This study investigates how the impact on internal crisis management and employees′ attitude through the internal stakeholders′ Guanxi ( employees, supervisors, colleagues ) in crisis, and then proposes some suggestions based on the status to improve the quality of company′s internal crisis management.
    One of Taiwan′s traditional manufacturing industries as the subject company for the study. To understand the impact on employees via the internal stakeholders′ Guanxi (employees and supervisors, employees and colleagues, employees and company) in crisis, we adopt Naturalistic Inquiry presented by Lincoln and Guba in 1985 to in-deep interviews
    According to the research , we can find the following results :
    1.The attitude of supervisors have a significant impact on the internal crisis management, and employees′ attitude to the crisis mainly affected by supervisors and company.
    2.Supervisors and employees awareness of the Guanxi with each other is different , and then they would differ from each other about attitude in crisis.
    This study contributes to research in two aspects:
    1.This study investigates how to affect the attitude and behavior of employees through the different classes supervisors dealing with the crisis and the attitude of the crisis.
    2.This study investigates how to affect internal stakeholders′ attitude and response through the stakeholders′ awareness of the Guanxi to each other.
    Appears in Collections:[企業管理研究所] 博碩士論文

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