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    題名: 供應鏈流程改善與重建品質政策之研究─以某公司為例
    作者: 羅華珍;Lo, Hwa-Gen
    貢獻者: 高階主管企管碩士班
    關鍵詞: 供應鏈管理;流程改善;品質管理政策;supply chain management;process improvement;quality management policy
    日期: 2017-04-27
    上傳時間: 2017-05-05 17:25:26 (UTC+8)
    出版者: 國立中央大學
    摘要: 企業的發展必須維持高度的競爭力,所以要因應外部環境的變化而有所調整,才能在眾多的競爭者脫穎而出。過去有關供應鏈管理的相關研究主要探討對競爭優勢、廠商績效及績效改善的影響,近年來則多為經營管理與策略的觀點探討企業供應鏈管理與採購的規劃,研究可謂豐富;隨著全球化的趨勢,企業合作與競爭的對象逐漸擴展,因此得審慎思考企業內部與外部的流程和經營策略的擬定是否需要進行調整,而供應鏈管理也是現今許多企業所重視的策略與技術,有效的供應鏈管理能夠為企業帶來更大的效益。
    本研究主要探討透過訂定新的採購管理與供應鏈管理政策,企業如何解決內部流程與營運上的問題。本研究採用個案分析法,與個案A公司高階主管進行深度訪談並進行次級資料的蒐集與彙整,其中包括客訴案件、不良品統計與顧客滿意度等資料,詳細地進行分析與探討。由於個案A公司的供應鏈管理運作較為鬆散,以至關鍵客戶發生嚴重的客訴事件,對個案A公司產生非常負面的影響,因此個案A公司積極地進行供應鏈流程的檢視與審核,並針對企業流程進行改善,建立供應商管理流程與重新制定品質管理的政策。
    彙整個案A公司的研究結果,本研究結論顯示:(一) 有效的供應鏈管理是企業營運成功的因素之一;(二) 供應鏈管理新政策的落實歸功於高階主管的重視與支持;(三) 有效的供應商管理流程至為重要。因此,本研究針對個案A公司提出三項建議,分別為:(ㄧ) 擴展供應鏈管理的涵蓋範圍,以提升整體的效率與效益;(二)供應鏈管理必須與時俱進,持續改善,不斷精進;(三)積極與上下游廠商合作,建立完整供應鏈管理系統。鑑於研究範圍與研究時間的限制,本研究仍有不足之處,本研究提出三項建議以供後續學者參考:(一) 擴大研究範圍;(二) 量化的研究方式;(三) 持續追蹤產業發展。;The development of enterprises must maintain a high degree of competitiveness, so in response to changes in the external environment has been adjusted in order to stand out in the many competitors. In the past, the related research on supply chain management mainly explored the influence on the competitive advantage, the firm′s performance and the performance improvement. In recent years, the management of the supply chain management and the planning of the enterprise supply chain was discussed.
    The trend of enterprise cooperation and competition is gradually expanding, so be careful to consider the internal and external processes and business strategy to develop whether the need to be adjusted, and supply chain management is now many companies attach importance to the strategy and technology, effective Supply chain management can bring greater benefits to the enterprise.
    This study focuses on how to address internal processes and operational issues through the development of new procurement management and supply chain management policies. In this study, case analysis is used to conduct in-depth interviews with senior executives of Case A and to collect and compile secondary information, including information such as customer complaints, bad product statistics and customer satisfaction, and detailed analysis and discussion. As case A company′s supply chain management operation is more loose, as well as critical customer complaints occurred serious incidents, the case A company has a very negative impact, so the case A company actively carry out the supply chain process review and audit, and for the enterprise Process improvement, the establishment of supplier management processes and the re-development of quality management policies.(2) the implementation of the new policy of supply chain management is due to the importance and support of high-level supervisors; (2) the implementation of the new policy of supply chain management, C) Effective supplier management processes are important. Therefore, this study proposes three suggestions for Case A: (1) to extend the scope of supply chain management to enhance the overall efficiency and efficiency; (b) supply chain management must keep pace with the times, continuous improvement, (3) actively cooperate with the upstream and downstream manufacturers to establish a complete supply chain management system. In view of the scope of the study and the limitations of the study time, this study still has shortcomings, the study proposed three recommendations for follow-up scholars: (a) to expand the scope of research; (b) quantitative research methods; (c) development of.
    顯示於類別:[高階主管企管(EMBA)碩士班] 博碩士論文

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