衡量什麼就會得到什麼結果嗎？青年就業服務的績效指標設定、績效衡量與績效資訊運用之研究;You Get What You Measure? the Selection of Performance Indicators, Impact of Measurement, and the Use of Information in Youth Employment Service

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题名:	衡量什麼就會得到什麼結果嗎？青年就業服務的績效指標設定、績效衡量與績效資訊運用之研究;You Get What You Measure? the Selection of Performance Indicators, Impact of Measurement, and the Use of Information in Youth Employment Service
作者:	許雲翔
贡献者:	國立中央大學法律與政府研究所
关键词:	績效衡量;績效資訊運用;循證政策;青年失業;公立就業服務;迴歸不連續設計;performance measurement;use of performance information;evidence-based policy;youth unemployment;public employment service;regression discontinuity design
日期:	2018-12-19
上传时间:	2018-12-20 11:43:10 (UTC+8)
出版者:	科技部
摘要:	公共經理人預期能為組織設定長期成果的績效指標，在達成課責交代的同時也解決政策問題，對以委外人力為主的公立就服體系更具重要性。但我國青年就業服務則是以短期產出的求職就業率作為績效指標，在青年失業人數與求職登記人數差距擴大下，儘管績效數字逐年提升，卻無法回應青年失業問題。本計畫以三年期，從實證角度處理三個時間序列上連續問題：公共經理人如何設定青年就業服務績效指標，績效衡量過程對青年就業産生何種影響，而經理人又會怎麼運用績效資訊處理失業問題。研究透過指標調整及去中心化所創造的斷點，以就服體系督導、科長或績效管考人員為對象，採用固定連續樣本研究，分別在第一及第三年進行前測及後測，瞭解選擇長短期指標的考量及對績效資訊運用影響；同時，藉由斷點採用迴歸不連續性準實驗設計，在第二年針對適用不同指標、不同服務的青年求職登記者，所登記行政資料進行階層迴歸及事件歷史分析，界定青年就業及其尋職時間的影響因素。在學術層面，本計畫為公共管理與勞動研究的跨領域研究，從勞動政策角度為三個績效管理反覆論辯問題提供實證觀點；在社會實踐層面則在設計適用於我國青年就業服務的績效管理機制，並為青年失業提供具循證基礎的政策建議。 ;To meet the requirements of accountability and problem-solving, public managers in employment service agency are expected to set performance indicators that can meet long-term programs outcomes, which can be more significant to youth unemployed. However, on the contrary, they select job placement rate, which is a short-term output indicator, to measure the performance of agency in solving youth unemployment problem. This study intends to understand three sequential questions in an empirical fashion: the factors behind this selection among public managers, the impact of this selection on youth employment promotion, and the use of performance information to solve unemployment problem in a three-years period. Panel study is applied to the managers, which is defined as case manager or section chief in public employment agency, at first and third year respectively, tracking the change of their attitude in performance information based on the selection between short-term output and long-term outcome measure. Regression discontinuity design is also used, leveraging a change in rule is introduced at the first year, to youth unemployed who are under the guidance of two different groups of managers. By linking administrative data in employment service agency, their labor market performance is tracked and the influential factor of their success is located with the use of hierarchical analysis and event-history analysis. The theoretical implication of this study is to provide empirical perspective from employment policy to three debated questions in performance management. On the side of social practice, this study is expected to guide the design of performance management mechanism, and to provide policy suggestion to youth unemployment on the basis of evidence
關聯:	財團法人國家實驗研究院科技政策研究與資訊中心
显示于类别:	[Graduate Institute of Law and Government] Research Project

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