新冠肺炎下航空業員工之知覺組織支持、工作不安全感與工作壓力之關聯;The Relationship Between Perceived Organizational Support, Job Insecurity, and Job Stress of Employees in the Aviation Industry under the COVID-19.

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題名:	新冠肺炎下航空業員工之知覺組織支持、工作不安全感與工作壓力之關聯;The Relationship Between Perceived Organizational Support, Job Insecurity, and Job Stress of Employees in the Aviation Industry under the COVID-19.
作者:	李美蘭;Lee, Mei-Lan
貢獻者:	人力資源管理研究所在職專班
關鍵詞:	新冠肺炎(COVID-19);工作壓力;知覺組織支持;組織工作年資;工作不安全感;COVID-19;Job Stress;Perceived Organizational Support;Organizational Work Tenure;Job Insecurity
日期:	2021-06-04
上傳時間:	2021-12-07 10:53:37 (UTC+8)
出版者:	國立中央大學
摘要:	本研究以國內某航空公司員工做為實證研究對象，探討在新冠肺炎下航空從業人員因疫情所受到的衝擊，以及在組織的支持下是否可降低員工的工作不安全感及工作壓力，並研究員工的組織工作年資對工作壓力的調節效果，進而探究知覺組織支持經由員工的工作不安全感，如何影響工作壓力感知的效果。本研究透過問卷調查，以個案航空公司之空勤及地勤員工，包含主管職及一般同仁為填答對象，調查時間為2020年12至2021年1月，共取得481份有效問卷。採用階層迴歸分析法，檢驗自變項「知覺組織支持」、依變項「工作壓力」、中介變項「工作不安全感」及調節變項「組織工作年資」之關聯性。研究結果顯示，在新冠肺炎的影響下，知覺組織支持的程度與員工工作不安全感、工作壓力皆具有顯著負向關係；且工作不安全感於知覺組織支持及工作壓力間存在中介效果。另組織工作年資對於工作不安全感與工作壓力具交互效果，負向干擾效果成立。研究證實在不確定的環境下，組織工作年資會削弱工作不安全感與工作壓力間的正向關係，減緩員工的工作壓力知覺。;This study is aimed at the empirical research in the Aviation Industry practitioners, explore the impact of aviation practitioners due to the epidemic under the new crown pneumonia, and the purpose is to investigate whether the perceived organizational support affects the job insecurity of the employees, also examine the relationship between the organizational work tenure and job stress, and further explore how perceived organizational support affect job stress perception, through the job insecurity. Through the questionnaire survey, 481 questionnaires were obtained from December 2020 to January 2021. With hierarchical regression analysis, this study examined the association between independent variable perceived organizational support, dependent variables job stress, intervening variable job insecurity and interference variable organizational work tenure. The results suggested that perceived organizational support has negative correlation both of job insecurity and job stress. There is also an intermediary effect of job insecurity between the perceived organizational support and job stress. Studies have confirmed that in an uncertain environment, organizational work tenure will weaken the positive relationship between job insecurity and job stress.
顯示於類別:	[人力資源管理研究所碩士在職專班 ] 博碩士論文

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