組織文化與知識管理科技採用關係之探討

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：28

、訪客IP：3.144.25.230

姓名

劉彥麟(Yen-Lin Liu) 查詢紙本館藏

畢業系所

資訊管理學系

論文名稱

組織文化與知識管理科技採用關係之探討
(Organizational Culture and the Adoption of Knowledge Management Technologies)

相關論文

★ IT治理原則與施行之個案研究	★ 企業採用資訊交換平台之影響因素－以國內投信及證券業為例
★ 企業資源規劃系統與組織知識分享關係之探討	★ 企業流程再造與企業資源規劃系統效益間關係之探索性研究
★ 引用本體論至相關文件檢索之研究	★ 政府機關推行網路申辦業務的影響因素-以土地、建物買賣登記為例
★ 內容調整之網路最適化模擬

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

[檢視]

[下載]

本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

組織文化已逐漸被視為組織在運用智慧資產時的主要阻力或是助力。從現有的文獻中我們得知有許多資訊科技可以支援組織知識管理的活動。本研究目的在藉由實徵研究的方式探討組織文化與知識管理科技採用的關係。根據文獻，組織文化可以被分為五個面向：理性、群體、發展、階層和道德文化。根據知識管理的基本流程，知識管理科技可以被歸類成五大項，分別是創造、儲存與擷取、應用與平臺科技。研究結果顯示知識儲存/擷取科技、知識平臺科技與所有的文化構面都有正向的關係，而知識創造科技與道德、群體和發展文化有正向關係，知識應用科技則與發展與階層文化有正向關係。普遍來說，組織文化與知識科技採用的關係是低度正向相關。研究結果也發現雖然大多數的企業已經開始體認到知識管理的重要性，但是從重視知識管理到正式採用知識管理系統，這之間仍存在著很大的差距。目前採用程度高且知識相關度高的科技還是傳統的如資料庫、內部網路、網際網路與電子郵件。本研究希望能對於進一步瞭解組織文化與知識管理科技之間的關係做出一些貢獻。

摘要(英)

Organizational culture is increasingly recognized as a major facilitator or barrier to leverage intellectual assets. Early works have shown that there are various technologies that can support knowledge management. This research presents an empirical study designed to explore and define the sophisticated relationships between organizational culture and the adoption of KM technologies. According to empirical studies, organizational culture could be decomposed into five dimensions: rational, group, development, hierarchical, and ethical culture. Considering the basic processes of knowledge management, KM technologies can be categorized into five major types: creation, storage/retrieval, transfer, application, and platform technology. The result of the correlation analysis shows that storage/retrieval and platform technologies have positive relationships with all the cultures, while creation technologies are positive correlated with ethical, group and development culture and application technologies with development and hierarchical culture. However, in general, organizational cultures and KM technologies are weakly correlated. Moreover, though the majority of corporations started to recognize the value and importance of KM, there are only a few technologies such as database, email, intranet and Internet were highly adopted and frequently used in KM activities. There exists a huge gap between recognizing the importance of KM and formally adoption of KM systems. This study contributes to the understanding of how organizational culture affects and interacts with KM technologies and in what ways as well as the current adoption of KM technologies in Taiwan.

關鍵字(中)

★ 知識管理系統
★ 組織文化
★ 組織學習
★ 科技採用

關鍵字(英)

★ Technology adoption
★ Organizational learning
★ Organizational culture
★ Knowledge management systems

論文目次

1. Introduction.......................................................... 1
2. Literature Review..................................................... 3
2.1 Knowledge Management................................................. 3
2.1.1 Knowledge Management Technologies.................................. 5
2.1.2 Knowledge Management Activities and Mapped Technologies............ 8
2.2 Organizational Culture............................................... 13
2.2.1 Methods to Diagnose Organizational Culture......................... 13
2.3 Organizational Culture and KM........................................ 18
3. Research Model and Research Hypotheses................................ 20
3.1 Dimensions of organizational culture................................. 20
3.2 Dimensions of KM technologies........................................ 21
3.3 Hypothesis........................................................... 24
4. Methodology........................................................... 27
4.1 Sampling and Survey Procedures....................................... 27
4.2 Instrument........................................................... 28
4.3 Data Analysis Methods................................................ 29
4.3.1 Descriptive Statistics............................................. 29
4.3.2 Validity........................................................... 30
4.3.3 Reliability........................................................ 31
5. Results and Implications.............................................. 32
5.1 Response Rate........................................................ 32
5.2 Instrument Quality Analysis.......................................... 32
5.3 Demographics......................................................... 37
5.3.1 Sample Characteristics............................................. 37
5.3.2 KM Development Stage............................................... 40
5.3.3 Independent Samples Test........................................... 43
5.4 Primary Analysis..................................................... 45
5.4.1 One Sample t Test.................................................. 45
5.4.2 Hypothesis Testing................................................. 48
5.4.3 Regression Analysis................................................ 50
6. Conclusion............................................................ 54
6.1 Summary and Discussion............................................... 54
6.2 Contributions........................................................ 55
6.3 Limitations and Future Research...................................... 55
6.3.1 Limitations........................................................ 55
6.3.2 Future Research.................................................... 57
References............................................................... 58
Appendix: Questionnaire.................................................. 63

參考文獻

1.Alavi, M., and Leidner, D. E. “Review: Knowledge Management and Knowledge management Systems: Conceptual Foundations and Research Issues,” MIS Quarterly Vol. 25, No. 1. pp. 107-136, March 2001
2.Alavi, M., and Leidner, D. E. “Knowledge Management Systems: Issues, Challenges, and Benefits,” Communications of Association for Information Systems, Vol. 1, 1999
3.Bagozzi, R.P., Y. Yi and Phillips, L.W. “Assessing construct validity in organizational research,” Administrative Science Quarterly, 1991, pp.421-458
4.Barrett, M. et al., “Learning in Knowledge Communities: Managing Technology and Context,” European Management Journal, Vol. 22, No. 1, pp. 1-11, 2004
5.Bontis, N. et al., “The e-flow audit: an evaluation of knowledge flow within and outside a high-tech firm,” Journal of Knowledge Management, Vol. 7, No. 1, 2003, pp. 6-19
6.Bose, R., and Sugumaran, V. “Application of Knowledge Management Technology in Customer Relationship Management,” Knowledge and Process Management, Vol. 10, No. 1, pp. 3-17, 2003
7.Barrett, M., and Cappleman, S. and Shoib, G. and Walsham, G. “Learning in Knowledge Communities: Managing Technology and Cotext,” European Management Journal, Vol. 22, No. 1, pp. 1-11, 2004
8.Bowman, B. J., “Building knowledge management systems,” Information Systems Management, summer 2002, pp. 32-40
9.Cameron, K. S., and Freeman, S. J., “Culture Congruence, Strength, and Type” Relation to Effectiveness,” Research in Organizational Change and Development, JAI Press, 1991
10.Campbell, D.T. and Fiske, D.W. “Convergent and discriminant validation by the multitrait-multimethod matrix,” Psychological Bulletin, 56(1), 1959, pp.81-105
11.Carayannis, E. G., “Fostering synergies between information technologies and managerial and organizational cognition: the role of knowledge management,” Technovation 19, 1999, pp. 219-231
12.Churchill, G. A. Jr., “A paradigm for developing better measure of marketing constructs,” Journal of Marketing Research, 16, 1979, pp.64-73
13.Cooper, D. R., and Schindler, P. S., Business Research Methods 7ed, McGraw-Hill, 2001
14.Cooper, R., “The inertial impact of culture on IT implementation,” Information and Management 27, 1994, pp. 17-31
15.Davenport, T. H., and Prusak, L. “Working Knowledge,” Harvard Business School Press, Boston, 1998
16.De Long, D. W., and Fahey, L. “Diagnosing culture barriers to knowledge management,” Academy of Management Executive, Vol. 14, No. 4, 2000
17.Denison, D. R., Corporate Culture and Organizational Effectiveness, John and Wiley and Sons, New York, 1990
18.Denison, D., and Mishra, A. “Toward a Theory of Organization Culture and Effectiveness,” Organization Science (6:2), 1995, pp. 204-223
19.Drucker, P. “The Post-Capitalist Executive,” Managing in a Time of Great Change, Penguin, New York, 1995
20.Frappaolo, C. F., and Capshaw. S. “Knowledge Management Software,” Information Management Journal, July 1999, pp. 44-48
21.Frost, P., Moore, L. F., Louis, M. L., Lundberg, C. C., Martin, J., Organization Culture, Sage, Beverly Hills, Calif., 1985
22.Gerbing, D.W. and Anderson, J.C. “An updated paradigm for scale development incorporating unidimensionality and its assessment,” Journal of Marketing Research, 25, 1988, pp.186-192
23.Glisby, M., and Holden, N. “Contextual Constraints in Knowledge Management Theory: The Cultural Embeddedness of Nonaka’s Knowledge-creating Company,” Knowledge and Process Management, Vol. 10, No. 1, pp. 29-36, 2003
24.Goffee and Jones, The Character of a Corporation, HarperCollins Publishers; 1st edition (October 1, 1998)
25.Hair, J. F. Jr. et al. , Multivariate Data Analysis, Prentice Hall, NJ, 1995
26.Hofstede, G., “Culture’s Consequences: International Differences in Work Related Values,” Beverly Hills, CA: Sage Publications, 1980.
27.Hofstede, G., “Culture’s Consequences: Comparing Values, Behaviors, Institutions and Organizations Across Nations,” Thousand Oaks, CA: Sage Publications, 2001
28.Husted, K., and Michailova, S. “Knowledge Sharing in Russian Companies with Western Participation,” Management International, Vol. 6, No.2, Spring 2002
29.Jung, C. G., Psychological Types, Routledge and Kegan Paul, London, 1923
30.Knapp, E. and Yu, D. “Understanding Organization Culture,” Knowledge Management Review, Issue 7, April, 1999, pp. 16-21
31.Liu, Y. L., and Cheng, Y. Eric, "Organizational Culture and the Adoption of Knowledge Management Technologies," Proceedings of The Third Workshop on Knowledge Economy and Electronic Commerce, Chungli, Taiwan, June 3, 2005
32.Liu, Y. L., and Cheng, Y. Eric, "Organizational Culture and the Adoption of Knowledge Management Technologies," Proceedings of Asia Pacific Decision Science Institute 10th annual conference on Collaborative Decision Making in the Internet Era, Taipei, Taiwan, June 28-July 2, 2005
33.Lewis, D., “Five years on-the organization culture saga revisited,” Leadership & Organization Development Journal, 2002
34.Luan, J., and Serban A. M. “Technologies, Products, and Models Supporting Knowledge Management,” New Directions for Institutional Research, No. 113, Spring 2002, pp. 85-104
35.Marr, B., “Consider the culture when benchmarking KM processes,” Knowledge Management Review, Vol. 6, Issue 5, 2003, pp. 6-7
36.Martin, J., Feldman, M. S., Hatch, M. J., Sitkin, S. B., “The Uniqueness Paradox in Organizational Stories,” Administrative Science Quarterly (28), p. 438-453, 1983
37.Nonaka, I., and Takeuch, H. “The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation,” Harvard Business Review, Nov.-Dec, 1991
38.Nunnally, J., Psychometric Theory, McGraw-Hill, NY, 1978.
39.Pinsonneaul, A. and Kraemer, K. L. “Survey research methodology in management information systems: An assessment,” Journal of Management Information Systems, 10(2), 1993, pp.75-105
40.Premkumar, G. and Ramamurthy, K. “The role of interorganizational and organizational factors on the decision mode for adoption of interorganizational systems,” Decision Sciences, 26(3), 1995, pp.303-336
41.Premkumar, G. and King, W. R. “An empirical assessment of information systems planning and the role of information systems in organizations,” Journal of Management Information Systems, 9(2), 1992, pp.99-125
42.Premkumar, G., K. et al., “Determinants of EDI adoption in the transportation industry,” European Journal of Information Systems, 6(2), 1997, pp.549-559
43.Quinn, R. E., and Rohrbaugh, J. “A competing values approach to organizational effectiveness,” Public Productivity Rev., Vol. 5, No.2, pp. 122–140, 1981
44.Reyes, P., and Raisinghani. M. S. “Integrating Information Technologies and Knowledge-based Systems: A Theoretical Approach in Action for Enhancements in Production and Inventory Control,” Knowledge and Process Management, Vol. 9, No. 4, pp. 256-263, 2002
45.Ruppel, C. P., and Harrington, S. J. “Sharing Knowledge Through Intranets: A Study of Organizational Culture and Intranet Implementation,” IEEE Transactions on professional communication, Vol. 44, No. 1, March 2001, pp.37-52
46.Segars, A. H. and Grover, V. “Strategic information systems planning success : An investigation of the construct and its measurement,” MIS Quarterly, June 1998, pp. 139-163
47.Skyrme, D. J., “Knowledge Management Solutions- The IT Contribution,” Siggroup Bulletin, Vol. 19, No. 1, April 1998
48.Subhash, S., Applied multivariate techniques, John Wily & Sons Inc., Canada, 1996

指導教授

鄭裕勤(Eric Y. Cheng)

審核日期

2005-7-8

推文