博碩士論文 106423039 詳細資訊




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姓名 王薏慈(Yih-Tsyr Wang)  查詢紙本館藏   畢業系所 資訊管理學系
論文名稱 探討軟體專案團隊交互記憶系統對於流程調適績效之影響
(The Effects of Transactive Memory System of Software Project Teams on Process Tailoring Performance: The Moderating Role of Task Conflict and Shared Temporal Cognition)
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摘要(中) 軟體專案具有其獨特性,因此當專案團隊在進行軟體開發時,需要針對所面臨到的情境去調適流程。在這樣如此變動複雜且知識密集的環境下,交互記憶系統(TMS)讓團隊共享彼此經驗及專業化知識,並具備動態調整的能力,使團隊更能善加利用過去成功的經驗,提升日後進行調試時的有效性及效率。此外,由於任務間環環相扣的特性往往會牽一髮而動全身,因此在調適的過程中容易造成任務衝突,再加上時間為團隊間不可忽視的重要元素,成員間對於時間上是否具備共識,都是影響團隊在運作軟體流程調適(SPT)時的因素。

綜合上述,本研究提出一概念模型來討論TMS是否會對SPT績效造成影響,並加入任務衝突以及時間共識作為調節變數,以探討兩者是否會有增強或削弱的作用。本研究採用線上問卷調查法,共取得236份有效樣本,並透過SPSS、SmartPLS3.0進行資料分析及驗證模型與假說。研究結果顯示,TMS對SPT的有效性及效率皆有正向的影響,且此影響會受到任務衝突的負向調節以及時間共識的正向調節。本研究為首先探討TMS與SPT績效之研究,並且驗證出任務衝突在複雜性高的環境下仍受到其他環境因素影響導致負向結果,以及過往幾乎不提及的時間元素會使團隊成員產生不同時間框架,導致團隊難以取得一個時間共識,影響團隊的運作。
摘要(英) Software projects have uniqueness in nature, such as team size, complexity, project time etc. Project teams need to tailor their own software process to fit the characteristics or the situations when developing a new project. In such a complex and knowledge-intensive environment, transactive memory system (TMS) can help teams make a good use of their successful tailoring experiences in the past and improve the tailoring performance includes effectiveness and efficiency when they have a need. Besides, tasks are thus closely connected and inseparable, so they’re easy to cause the task conflict. Plus, time is an important element in the teams. Task conflict and the shared temporal cognitions (STC) are factors that affect the software process tailoring (SPT).

With the aforementioned backdrop, this research proposed a model to explore whether and how TMS affects the SPT performance, in which task conflict and STC are added as moderator variables. This research adapted online questionnaire survey, obtained 236 valid samples, and analyzed the data by using SmartPLS3.0 and SPSS. The results reveal that TMS has positive impact on the performance of SPT. Moreover, TMS can also be negative moderated by task conflict and positive moderated by STC. Discussions in terms of theoretical and practical implications are also provided.
關鍵字(中) ★ 軟體流程調適
★ 交互記憶系統
★ 任務衝突
★ 時間共識
★ 軟體開發
關鍵字(英) ★ Software Process Tailoring
★ Transactive Memory System
★ Task Conflict
★ Shared Temporal Cognitions
★ Software Project Development
論文目次 目錄
摘要 i
Abstract iii
誌謝 iv
目錄 v
圖目錄 vii
表目錄 viii
第一章 緒論 1
1.1. 研究背景與問題 1
1.2. 研究目的與方法 4
1.3. 研究範圍與假設 5
1.4. 研究架構 5
第二章 理論背景 7
2.1 軟體流程調適績效 7
2.2 交互記憶系統 10
2.3 衝突 13
2.4 時間共識 16
第三章 研究假說與模型 19
3.1 交互記憶系統與軟體流程調適績效 19
3.2 任務衝突過程之調節效果 21
3.3 時間共識之調節效果 22
第四章 研究方法 26
4.1 資料收集與樣本 26
4.2 變數定義與衡量 27
4.3 問卷設計 28
4.4 資料分析方法 30
第五章 資料分析與結果 33
5.1 樣本結構分析 33
5.2 樣本特徵分析 34
5.3 測量模型分析 36
5.4 結構模型分析 42
第六章 結果與討論 49
6.1 研究結果 49
6.2 理論意涵 51
6.3 實務意涵 54
第七章 結論 56
7.1 研究貢獻 56
7.2 研究限制與未來發展 56
參考文獻 58
中文文獻 58
英文文獻 58

圖目錄
圖1 研究架構圖 6
圖2 研究模型 25
圖3 顯著性分析 44
圖4 調節效果圖_任務衝突 47
圖5 調節效果圖_時間共識 48

表目錄
表1 變數定義 27
表2 本研究之問項內容與參考文獻 29
表3 MISQ期刊文獻使用PLS-SEM之原因 32
表4 樣本特徵 34
表5 測量模型結果 38
表6 HTMT值 40
表7 VIFS值 41
表8 假說驗證之結果 46
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指導教授 陳仲儼 審核日期 2019-7-5
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