社群媒體粉絲專頁貼文策略研究:以醫療產業為例

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陳致丞(Chih-Cheng Chen) 查詢紙本館藏

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資訊管理學系

論文名稱

社群媒體粉絲專頁貼文策略研究:以醫療產業為例

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摘要(中)

社群平台的大量使用者使企業更容易推動行銷策略，也因為社群媒體帶來的好處，吸引許多企業投入資源進行促銷及品牌經營。而社群媒體上使用者在社群上的動態及參與行為能在社群上形成口碑效應並將資訊傳播至好友圈，許多企業與學者都投入資源研究社群媒體貼文策略(Message Strategies)。隨著使用者逐漸習慣使用社群媒體作為資訊接收的來源，許多醫療公司才剛剛開始採用這項工具，因此對於應該使用什麼樣的策略並不清楚。
本研究以內容分析法分析 Fortune 1000 之醫療企業經營的社群媒體及其採用的貼文策略，研究結果發現使用者參與中「按讚」的數量不受任何策略影響；「留言」的數量以採用知覺策略時最為顯著；而「分享」的數量則以知覺與感性策略最顯著。總結本研究以 Fortune 之標竿企業作為研究對象，能作為醫療產業之企業社群經營上的指導方針。

摘要(英)

The massive users of social media has made it easier for companies to implement marketing strategies. In light of the benefits social media can offer, companies are attracted to invest more resources to promote sales and brand value. Because user engagement behavior on social media can cause WOM, spreading the information to more users. Lots of researchers had tried to understand what strategies companies should use when developing their social media posts. As users get used to using social media as a source of information, healthcare companies are just started to use it. They don’t know what strategies should be adopted.
In this research, we analyzed healthcare companies in Fortune 1000 and their message strategies adoption. We found that user engagement in Like is not affected by any strategies. Numbers of Comment is most prominent when adopting cognitive strategy. Numbers of Share can be affected with both cognitive and emotional strategies. This research can serve as a guideline for healthcare companies in managing their brand pages.

關鍵字(中)

★ 社群媒體
★ Facebook
★ 醫療產業
★ 貼文策略

關鍵字(英)

★ Social media
★ Facebook
★ Healthcare Industries
★ Message Strategies

論文目次

摘要 i
Abstract ii
目錄 iii
圖目錄 v
表目錄 vi
一、緒論 7
1-1 研究背景與動機 7
1-2 研究目的 8
1-3 研究問題 9
1-4 論文架構 9
二、文獻探討 11
2-1 社群行銷 11
2-2 社群廣告 12
2-3 使用者參與 12
2-4 貼文策略 14
2-3-1 感性策略 15
2-3-2 知覺策略 15
2-3-3 促銷策略 16
三、研究方法 19
3-1 研究架構 19
3-2 研究假說 20
3-2-1 醫療企業使用不同貼文策略之差異 20
3-2-2 醫療企業使用不同感性策略表現手法之差異 20
3-2-3 醫療企業使用不同知覺策略表現手法之差異 21
3-2-4 醫療企業使用不同促銷策略表現手法之差異 22
3-2-5 本研究架構之假說彙整 23
3-3 研究對象 24
3-4 研究設計 24
3-4-1 資料搜集 25
3-4-2 內容分析法 25
3-4-3 信度分析 26
3-4-4 變異數分析 27
四、研究分析 28
4-1 信度分析 28
4-2 敘述性統計 30
4-2-1 貼文策略之使用狀況彙整 30
4-2-2 貼文策略之使用狀況 31
4-3 假說檢定 33
4-3-1 不同貼文策略對使用者參與程度的差異 33
4-3-2 不同感性策略對使用者參與程度的差異 34
4-3-3 不同知覺策略對使用者參與程度的差異 35
4-3-4 不同促銷策略對使用者參與程度的差異 37
4-3-5 假說檢定結果彙整 39
五、討論與建議 40
5-1 研究發現與討論 40
5-1-1 醫療社群傳播之特性 40
5-1-2 醫療社群之貼文策略影響差異 41
5-2 研究限制與未來建議 42
參考文獻 43

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