管理職能模型之建置—以H公司為例

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張美月(Mei-Yueh Chang) 查詢紙本館藏

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人力資源管理研究所在職專班

論文名稱

管理職能模型之建置—以H公司為例

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至系統瀏覽論文 (2026-12-31以後開放)

摘要(中)

本研究之探討對象為個案公司管理階層主管，依研究目的及工作內容，透過文獻整理與職能相關研究之理論基礎與實務，在充分瞭解個案公司之經營理念及經營現況後，與主管進行深度訪談，過程中以「行為事例訪談法」方式，對於職能構面之行為描述，反應出實際工作狀況。再透過相關職能辭典之資料，建立符合個案公司之職能項目問卷，調查並收集相關職能之可量化資料，與行為事例訪談相呼應，最後經由個案公司之高階主管逐一檢視每項管理職能之關鍵行為指標，彙整成為個案公司之管理職能模型。
本研究建立個案公司之高階主管10項管理職能及關鍵行為指標，中階基層主管8項管理職能及關鍵行為指標，最終之建議可提供人力資源部門進行後續「招募甄選、360度績效評核、教育訓練、接班人計畫、職涯發展規劃及晉升（升遷）」作業等之參考依據。

摘要(英)

The subject of this research is about the management executives of the case company. According the research purpose and work content, through the literature compilation and the theoretical basis and practice of functional related research, after realizing the case company’s business philosophy and current operating conditions, and discussed with the supervisors. In the process, the behavior description of the functional aspect reflects the actual work situation in the way of "behavior case interview method". Then use the data of the relevant function dictionaries which establish a questionnaire that meet the function of the case company, then investigate and collect quantifiable data about the relevant functions, echo with the behavior case interviews, and finally review the key behaviors of each management function through the senior executives of the case company. The indicators are finally built the management Competency model of the case company.

This study establishes 10 management competencies and key behavior indicators for the high-level supervisor of the case company, and 8 management competencies and key behavior indicators for middle-level or grass-roots executives. The final recommendations can be provided to the human resources department can follow-up：Recruitment and Selection, 360-Degree Performance Evaluation, Reference Basis for Training, Succession Planning, Career Development Planning, and Promotion Tasks.

關鍵字(中)

★ 管理職能
★ 職能模型
★ 職能

關鍵字(英)

★ Management Competency
★ Competency Model
★ Competency

論文目次

中文摘要 i
英文摘要 ii
目錄 iii
圖目錄 iv
表目錄 vi
第一章緒論 1
第一節研究動機 1
第二節研究目的 1
第二章文獻探討 3
第一節職能 3
第二節管理職能模型 7
第三節管理職能模型之用途 9
第四節管理職能發展之目的 10
第三章研究方法 13
第一節公司簡介 13
第二節研究對象 14
第三節研究流程 14
第四節資料蒐集 17
第四章研究結果與分析 22
第一節職能模型發展與確認 22
第二節問卷評量與回收 28
第三節研究分析 29
第五章結論與建議 32
第一節研究結論 32
第二節管理實務意涵與建議 35
第三節研究限制與後續建議 36
參考文獻 38
附錄一 44
附錄二 67
附錄三 70

參考文獻

參考文獻
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指導教授

鄭晉昌(Jihn-Chang Jehng)

審核日期

2021-6-11

推文