探討科技壓力與AI使用意圖對AI使用行為之影響 -以科技不安全感為調節變項

以作者查詢圖書館館藏

、以作者查詢臺灣博碩士

、以作者查詢全國書目

、勘誤回報

、線上人數：35

、訪客IP：3.144.43.208

姓名

黃宥綸(You-Lun Huang) 查詢紙本館藏

畢業系所

人力資源管理研究所

論文名稱

探討科技壓力與AI使用意圖對AI使用行為之影響 -以科技不安全感為調節變項
(Technostress , Intention To Use and Use Behavior - Techno-insecurity as a Moderator)

相關論文

★ 空服員之工作特性、工作壓力源與個人壓力反應	★ 人力資源管理活動對員工離職意願之影響- 以工作滿意度為中介變項
★ 直線主管之管理訓練與其參與人力資源管理活動之關聯	★ 直線經理參與人力資源管理活動之影響因素探討
★ 員工風險承擔對個人持股意願之影響	★ 人力資本投資、知識分享與組織績效之關聯
★ 人力資源部門跨界活動對企業採行高績效人力資源管理實務之影響	★ 賦權感知、工作滿意、組織承諾與服務行為之相關性研究―以某連鎖便利商店為例
★ 業務代表人格特質與核心職能對績效影響的探討 —以某藥廠為例	★ 實施利益分享制度對心理賦權感及工作滿意之影響
★ 員工股票獎酬對員工心理所有權之影響---以內外控人格特質為干擾變項	★ 組織氣候感知、組織承諾與組織公民行為之關聯
★ 人力資源高績效工作實務、創新氣候與組織績效之關聯－以IC設計產業為例	★ 高績效工作實務對員工知識分享行為之影響 -
★ 人格特質與工作績效之關係研究─以航空服務業空服人員為例	★ 員工對功能彈性氣候的感知對工作滿意度的影響以工作自主與工作要求為中介變項

檔案

[Endnote RIS 格式]

[Bibtex 格式]

[相關文章]

[文章引用]

[完整記錄]

[館藏目錄]

[檢視]

[下載]

本電子論文使用權限為同意立即開放。
已達開放權限電子全文僅授權使用者為學術研究之目的，進行個人非營利性質之檢索、閱讀、列印。
請遵守中華民國著作權法之相關規定，切勿任意重製、散佈、改作、轉貼、播送，以免觸法。

摘要(中)

星展集團公布最新「企業數位化準備程度調查」（DBS Digital Readiness Survey），結果顯示，亞太區有7成中大型企業已制訂數位轉型策略，較前一年的57%明顯增加，其中台灣95%位居領先位置，新加坡、中國和香港居次。台灣雖然中大型企業數位轉型居亞太之冠，但中小企業卻仍有進步空間。因為，在數位發展方面僅位列第4，數位化程度38%。
在這個數位化競爭激烈的時代科技技術也一直推陳出新，企業也為因應數位轉型推動新型的商業模式、調整組織內部分工，員工作為數位轉型的關鍵推手，企業應對培訓流程加以強化，輔助員工讓員工學會透過數位工具改變過往的工作模式，以更有效率的方式執行工作流程。但是不斷變的市場加上不斷新的技術也讓員工的科技壓力和科技不安全感日漸增強，因此本研究希望透過研究員工的科技壓力、AI使用意圖以及AI使用行為，預測員工實際的使用狀況，希望透過本研究減輕員工職場上的科技壓力。

摘要(英)

The latest DBS Digital Readiness Survey shows there are 70 percent large enterprise already finish their digital transformation strategy and it went up by 57 percent than last year (2020). Especially Taiwan has 95 percent to being the leading position in the Asia-Pacific, and the next is Singapore, China and Hong Kong. Despite Taiwan’s large enterprise is now on the leading position, the survey shows the small and medium enterprise was came in fourth place, the digitalization has only 38 percent there′s still room for improvement.
Nowadays the cutthroat competition is between digitalization , also the technologies are being innovation and flourish , enterprises cope with promote the new businese model , adjust organizational internal division for this trend. Employees are the important key to facilitate digital transformation , enterprises absolutely strengthen training process for assist employees change their regular pattern through digital technologies, expecting they enforce job procedure in a effective way in the future.
The fast-paced dynamic environment and technology increase technostress and techno-insecurity people in the organizational are stressed out by their job. The research is dedicate in how technostress, intention to use, use behavior and techno-insecurity affect employee’s usage intention and behavior, and find out how to alleviate technostress in workplace.

關鍵字(中)

★ 科技壓力
★ AI使用意圖
★ AI使用行為
★ 科技不安全感

關鍵字(英)

★ Technostress
★ Intention To Use
★ Use Behavior
★ Techno-insecurity

論文目次

目錄
中文摘要 i
ABSTRACT ii
誌謝 iii
目錄 iv
圖目錄 vi
表目錄 vi
第一章緒論 1
第一節研究動機 1
第二節研究目的 4
第二章文獻探討 5
第一節科技壓力 5
第二節科技接受模型 10
第三節科技不安全感 14
第三章研究方法 16
第一節研究架構 16
第二節研究對象與資料蒐集 18
第三節研究工具變數說明 18
第四章研究結果 22
第一節描述性統計分析 22
第二節信度分析 24
第三節效度分析 25
第四節相關分析 26
第五節驗證假設 28
第五章結論與建議 31
第一節結論 31
第二節管理意涵 34
第三節研究限制與未來研究建議 36
參考文獻 38

參考文獻

一、中文文獻
1、支秉鈞 (2019) AI新經濟的企業致勝密碼資誠聯合會計師事務所臺灣企業領袖調查報告，11。取自：https://www.pwc.tw/zh/ceo-survey/2019/assets/2019-pwctw-ceo-survey-interview.pdf
2、 OOSGA (2021年7月2號)。數位供應鏈將如何徹底轉變傳統供應鏈管理? 取自：https://oosga.com/pillars/digital-supply-chain/
3、林稼弘(2021年9月30號)。打造高彈性供應鏈善用數據力量為企業賦能成關鍵。取自：https://www.digitimes.com.tw/iot/article.asp?cat=130&cat1=40&id=0000620054_VUO1UGP84UQD3058YE7LC
4、王健全(2018)。未來工作世界之人力發展趨勢與因應。臺灣勞工季刊，第56期。4-15。
5、周尚勤(2019) 未來每家企業都是科技業能力雜誌，第762期。取自：https://udn.com/news/story/6868/3966316
6、林欣吾(2019) 近年新興科技趨勢與產業數位轉型創新產業雜誌，第592期。取自：http://www.cnfi.org.tw/front/bin/ptlist.phtml?Category=100408
7、林稼弘(2021年9月30號)。打造高彈性供應鏈善用數據力量為企業賦能成關鍵。取自：https://www.digitimes.com.tw/iot/article.asp?cat=130&cat1=40&id=0000620054_VUO1UGP84UQD3058YE7LC
8、洪明楓(2021)。企業數位轉型一觸即發，那些內部人才需求迫切？數位時代
取自：https://www.bnext.com.tw/article/65618/what-talented-person-do-we-need
9、孫憶明(2019)。組織升級，人才也要精進掌握數位轉型4大關鍵。天下雜誌取自：https://www.cw.com.tw/article/5093770?template=transformers

10、高敬原(2020)。7成企業數位轉型腳步跟不上！該從哪裡著手？5面向組織改造怎麼做？取自：https://www.bnext.com.tw/article/58314/digital-transformation-2020
11、許文耀(2002)。從資源變化歷程及影響因子觀點探討災難對人們心。行政院國家科學委員會專題研究計畫。取自：http://nccur.lib.nccu.edu.tw/bitstream/140.119/4443/1/912625Z004001.pdf
12、黃盈婷(2021年9月7號)。高階主管捲起袖子推動數位轉型，國眾電腦帶動人心創造自身價值。經濟部產業人才發展資訊網。取自：
https://www.italent.org.tw/ePaperD/35/ePaper20210900005
13、葉慧素(2020)。資訊通訊科技使用對員工工作滿意度的影響－以心理賦權為中介〔未出版之博士論文〕。國立中央大學人力資源管理研究所。
14、詹文男，李震華，周維忠，王義智，數位轉型研究團隊(2020)。商周出版。數位轉型力：最完整的企業數位化策略╳50間成功企業案例解析。取自：https://incubator.moeasmea.gov.tw/news/news/1765-2020-10907-1.html

二、英文文獻
1、 Abbott, R. The Reasonable Robot: Artificial Intelligence and the Law. Cambridge, UK: Cambridge University Press, 2020.
2、 Ajzen, I. (1985). From intention to actions: A theory of planned behavior. In J. Kuhl & J. Beckman (Eds.), Action control: From cognition to behavior (pp.11-39). Berlin; New York: Springer-Verlag.
3、 Ajzen, I. (1989). Attitude structure and behavior. In A. R. Pratkanis, S. J. Breckler, & A. G. Greenwald (Eds.), Attitude structure and function (pp. 241-274). Hillsdale, N.J.: L.Erlbaum Associates.
4、 Ajzen, L., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior. Prentice Hall Inc. Englewood Cliffs, NJ.
5、 Albert L. Lederer, Donna J. Maupin, Mark P. Sena, and Youlong Zhuang.(2000). The technology acceptance model and the World Wide Web.Decision Support Systems, 29(3), 269-282.
6、 Al-Fudail, Mohammed; Mellar, Harvey(2008) Investigating Teacher Stress when Using Technology. Computers & Education 51(3):1103-1110 DOI:10.1016/j.compedu.2007.11.004
7、 Arnetz, B.B. & Wiholm, C. (1997) Technological stress: psycho physiological symptoms in modern ofﬁces. Journal of Psychosomatic Research, 43,35–42
8、 Aspinwall, L. G., & Taylor, S. E. (1997). A stitch in time: Self-regulation and proactive coping. Psychological Bulletin, 121(3), 417–436.
9、 Ayyagari R. Impact of information overload and task-technology fit on technostress; Proceedings of the Southern Association for Information Systems Conference; Atlanta, GA, USA. 16 March 2012; pp. 18–22.
10、 Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Englewood Cliffs, NJ, US: Prentice-Hall, Inc.
11、 Bharadwaj, A.S. (2000), “A resource-based perspective on information technology capability and firm
performance: an empirical investigation”, MIS Quarterly, Vol. 24 No. 1, pp. 169-196, doi: 10.2307/
3250983.
12、 Bratman, M. (1987). Intention, plans, and practical reason(10thed.). Cambridge, MA: Harvard University Press.
13、 Brod, C. (1982) Managing technostress: optimizing the use of computer technology. Personnel Journal, 61,753–57.
14、 Brod, C. Technostress: The human cost of the computer revolution. Addison Wesley Publishing Company 1984.
15、 Cadieux, N.; Mosconi, E.; and Youssef, N. ICT, permeability between the spheres of life and psychological distress among lawyers. In proceedings of the 52nd Hawaii International Conference on System Science. Maui, Hawaii, 2019, pp. 6729–6738. University of Hawaii.
16、 Christos D. Melas, Leonidas A. Zampetakis, Anastasia Dimopoulou , Vassilis Moustakis.(2011).Modeling the acceptance of clinical information systems among hospital medical staff: An extended TAM model.Journal of Biomedical Informatics 44 (2011) 553–564
17、 Cooper, C.A. (2015). Bureaucratic identity and the resistance of politicization. Administration & Society, pp. 1-23. DOI: 10.1177/0095399715581046
18、 Cristian Salazar-Concha ., Pilar Ficapal-Cusíb.,Joan Boada-Grauc., Luis J .Camachod(2021).Analyzing the evolution of technostress: A science mapping approach , Heliyon
19、 Dae Geun Kim., Chang Won Lee.(2021) Exploring the Roles of Self-Efficacy and Technical Support in the Relationship between Techno-Stress and Counter-Productivity .sustainability

20、 Davis, F.D. (1986) A Technology Acceptance Model for Empirically Testing New End-User Information Systems: Theory and Results. Sloan School of Management, Massachusetts Institute of Technology.
21、 Davis, Fred D., Bagozzi, Richard P. and Warshaw, Paul R. (1989) User acceptance of computer technology: a comparison of two theoretical models. Management Science. 35(8), p.985.
22、 Day, A.; Paquet, S.; Scott, N.; and Hambley, L. Perceived information and communication technology (ICT) demands on employee outcomes: The moderating effect of organizational ICT support. Journal of Occupational Health Psychology, 17, 4 (2012), 473–491
23、 DCS gaumail (2003). Work Stress Management and Prevention.
24、 Eriksson, T., Bigi, A. and Bonera, M. (2020), “Think with me, or think for me? On the future role of artificial intelligence in marketing strategy formulation”, The TQM Journal, Vol. 32 No. 4, pp. 795-814, doi: 10.1108/TQM-12-2019-0303.
25、 Farida Saleem, Muhammad Imran Malik, Saiqa Saddiqa Qureshi, Muhammad Faisal Farid and Sabeen Qamar.(2021) Technostress and Employee Performance Nexus During COVID-19: Training and Creative Self-Efficacy as Moderators.
26、 Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Reading, MA: Addison-Wesley.
27、 Fred D Davis. User acceptance of information technology: system characteristics, user perceptions, and behavioral impacts. International Journal of Man-Machine Studies, 1993, 38 (3) : 475-487.
28、 Gardner, A. (2009) Combat Stress in the Workplace, Smart Pros Knowledge for Professionals, USA.
29、 Gravett, W.H. Is the dawn of the robot lawyer upon us? The fourth industrial revolution and the future of lawyers. Potchefstroom Electronic Law Journal, 23(2020), 1–37.
30、 Greenglass, E., Schwarzer, R., Jakubiec, D., Fiksenbaum, L. and Taubert, S. (1999) The Proactive Coping Inventory (PCI): A Multidimensional Research Instrument. 20th International Conference of the Stress and Anxiety Research Society (STAR), Cracow, July 1999, 12-14.
31、 Hobfoll, Stevan E.(1988).Stress, culture, and community: The psychology and philosophy of stress. American Psychological Association.
32、 Hung, W. H., Chang, L. M., and Lin, C. H. (2011). “Managing the risk of overusing mobile phones in the working environment: a study of ubiquitous technostress,” in Proceedings of the PACIS 2011 PROCEEDINGS, Brisbane, QLD, 81.
33、 JOSEPH W. TACY(2015). Technostress effects on technology acceptance by nurse faculty. The University of Texas at Tyler School of Nursing
34、 Kahn, R.L., Byosiere, P. & Dunnette, M.D. (1992)Stress in organizations. In: Handbook of Industrialand Organizational Psychology,Hough,L.M.(ed.),pp. 571–650. Consulting Psychologists Press, PaloAlto, CA.
35、 Kate Anderton, B.Sc. (2019)Technostress linked to addiction for social media platforms. Medical Research News
36、 Kate Borucka(2020).11 Powerful Tips to Manage Technostress
37、 Korot, E.; Wagner, S.K.; Faes, L.; Liu, X.; Huemer, J.; Ferraz, D.; Keane, P.A.; and Balaskas, K. Will AI replace ophthalmologists? Translational Vision Science & Technology, 9, 2 (2020), 1–5.
38、 Lazarus R. S., Folkman S. (1984). Stress, Appraisal and Coping. New York: Springer
39、 Levin-Epstein, M. (2002). Tackle workplace stress to improve productivity, reduce absenteeism. Staff Leader, 15, No. 12
40、 Mădălina Bălău(2018).Exploring the Link between Intention and Behavior in Consumer Research.European Integration - Realities and Perspectives. Proceedings.
41、 Maier, C.; Laumer, S.; and Eckhardt, A. Information technology as daily stressor: Pinning down the causes of burnout. Journal of Business Economics, 85, 4 (2015), 349–387
42、 Mark A. Dwamena(2012) Stress and its effects on employees productivity a case studt of Ghana ports and habours authority, Takorad.
43、 Muhammad Aftab Alam (2016)Techno-stress and productivity: Survey evidence from the aviation industry. Journal of Air Transport Management 50, 62-70
44、 Nathalie Cadieuxa , Pierre-Luc Fournierb , Jean Cadieuxb , and Martine Gingues.(2021).New Techno-Stressors Among Knowledge Professionals:
The Contribution of Artificial Intelligence and Websites that Misinform Clients.INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE
45、 Nishtha Malik , Shalini Nath Tripathi ,Arpan Kumar Kar and Shivam Gupta.(2021). International Journal of Manpower.
46、 Park, N., Lee, K., & Cheong, P. (2008). University instructors’ acceptance of electronic courseware: An application of the technology acceptance model. Journal of ComputerMediated Communication 13, 163-186
47、 Paulina Caly Mayor Galindo(2021).Up your work motivation by finding the value behind the task.
48、 Prabhakaran, A., and Mishr, H. K. (2012). Technological change in libraries: the evolution of techno stress. Res. World 3:131.
49、 Qin Shu& Qiang Tu.The Impact of Computer Self-Efficacy and Technology Dependence on Computer-Related Technostress: A Social Cognitive Theory Perspective. (October, 2011).International Journal of Human-Computer Interaction 27(10):923-939 . DOI:10.1080/10447318.2011.555313
50、 Qiu, Wei(2013).Impact of technostress on job satisfaction and organizational commitment
51、 R.K. Jena., Impact of Technostress on Job Satisfaction: An Empirical Study among Indian Academician . The International Technology Management Review, Vol. 5 (2015), No. 3, 117-124
52、 Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008). The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Information Systems Research, 19(4), 417-433.
53、 Richard Samans, Saadia Zahidi, Till Alexander Leopold& Vesselina Ratcheva. (2016). The Future of Jobs and Skills. Global Challenge Insight Report, 2016, 3-26.
54、 Robbins, (2004). Organization Behavior. 11th Edition, New Jersey, Pearson Prentice Hall.
55、 Salanova M., Llorens S., Ventura M. Technostress: The dark side of technologies. In: Korunka C., Hoonakker P., editors. The impact of ICT on Quality of Working Life. Springer; Dordrecht, The Netherlands: 2014. pp. 87–103.
56、 Selye, H. (1976) Stress in Health and Disease. Butterworths, Boston.
57、 Shin, S., & Lee, W. J. (2014). The effects of technology readiness and technology acceptance on NFC mobile payment services in Korea. Journal of Applied Business Research, 30(6), 1615-1626
58、 Supriya kumar Mondal., Kamala Deka.,soumitra ghosh.,Ranjan Bhattacharyya.,nitu mallick.,hamid ali.(2014). Role of stress and coping strategy in ,aintenance of symptoms in somatoform symptoms.
59、 Tarafdar M., Tu Q., Ragu-Nathan T.S., Ragu-Nathan B.S. Crossing to the dark side: Examining creators, outcomes, and inhibitors of technostress. Commun. ACM. 2011;54:113–120. doi: 10.1145/1995376.1995403.
60、 Tarafdar, M., Tu, Q., and Ragu-Nathan, T. S. (2010). Impact of technostress on end-user satisfaction and performance. J. Manag. Inform. Syst. 27, 303–334.
61、 Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., and Ragu-Nathan, T. S. (2007). The impact of technostress on role stress and productivity. J. Manag. Inform. Syst. 24, 301–328.
62、 Teo, T., & Schaik, P. (2012). Understanding the intention the use technology by preservice teachers: An empirical test of competing theoretical models. International Journal of Human Computer Interaction, 28, 178-88
63、 Timothy Teo & Mingming Zhou .(2014).Explaining the intention to use technology among university students: A structural equation modeling approach. Journal of Computing in Higher Education .DOI: 10.1007/s12528-014-9080-3
64、 Tu, Q., Tarafdar, M., Ragu-Nathan, T. S., and Ragu-Nathan, B. S. (2008). “Improving end-user satisfaction through technostress prevention: some empirical evidences,” in AMCIS 2008 Proceedings, Toronto, ON, 236–243.
65、 Tu, Q., Wang, K. and Shu, Q. (2005) Computer-Related Technostress in China. Communications of the ACM, 48, 77-81.
66、 Wajcman, J., & Rose, E. (2011). Constant connectivity: Rethinking interruptions at work. Organization Studies, 32(7), 941–961.
67、 Walter Bradford Cannon.The Wisdom of the Body. New York: W. W. Norton and Company. 1932. pp. 177–201.
68、 Weil, M.M. and Rosen, L.D. (1997) Technostress: Coping with Technology @Work @Home @Play. John Wiley & Sons Inc., Hoboken.
69、 Wong, K., Osman, R., Goh, P., & Rahmat, M. (2013). Understanding student teacher’s behavioral intention to use technology: Technology Acceptance Model (TAM) validation and testing. International Journal of Instruction, 6(1), 89-104

指導教授

劉念琪(Nien-Chi Liu)

審核日期

2022-1-22

推文